acquia opensource conference 2014 for uk public sector
DESCRIPTION
Presentation from Acquia Workshop at the Opensource 2014 conference on 3rd April in LondonTRANSCRIPT
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Transforming Innovation & Digital Engagement with Drupal
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COLLABORATION
The ‘Ends’ in the Public Sector!
COLLABORATION
TRANSPARENCY PARTICIPATION
INNOVATION
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Collaboration!
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Collaboration!alert.mta.info
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Collaboration!Goto.sbs.ox.ac.uk
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The ‘Ends’ in the Public Sector!
COLLABORATION
TRANSPARENCY PARTICIPATION
INNOVATION
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itdashboard.gov Transparency!
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itdashboard.gov Transparency!
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itdashboard.gov Transparency!
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The ‘Ends’ in the Public Sector!
PARTICIPATION
INNOVATION
COLLABORATION
TRANSPARENCY
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data.gov.uk Innovation!
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data.gov.uk Idea9on
Apps
Open Data
Innovation!
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Westminster.gov.uk Innovation!
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The ‘Ends’ in the Public Sector!
PARTICIPATION
COLLABORATION
TRANSPARENCY
INNOVATION
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h?ps://pe99ons.whitehouse.gov/ Participation!
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Participation!h?ps://pe99ons.whitehouse.gov/
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Participation!energy.gov
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Participation!energy.gov
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The ‘Ends’ in the Public Sector!
COLLABORATION
TRANSPARENCY
INNOVATION
PARTICIPATION
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Transforming Global Government!
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Transforming UK Public Sector!Central government • h?p://data.gov.uk/ • h?p://highspeedrail.dN.gov.uk/ • h?p://www.hs2.org.uk/ • h?p://www.spso.org.uk/ • h?p://skillsdevelopmentscotland.co.uk/
Local councils • h?p://www.brighton-‐hove.gov.uk/ • h?p://www.bristol.gov.uk/ • h?p://www.eastcambs.gov.uk/ • h?p://www.lambeth.coop/ • h?p://www.london.gov.uk/ • h?p://www.newcastle.gov.uk • h?p://www.staffsmoorlands.gov.uk • h?p://www.wirral.gov.uk/
Agencies and regulatory bodies • h?p://dataportal.orr.gov.uk/ • h?p://www.ofsted.gov.uk/ • h?p://www.transportscotland.gov.uk/ • h?ps://www.ruralgateway.org.uk/
Other public sector • h?p://www.bri9shcouncil.org • h?p://www.designcouncil.org.uk • h?p://educa9on.niassembly.gov.uk • h?p://www.historyofparliamentonline.org
NaConal Health Service • h?p://www.cqc.org.uk • h?p://www.eyetoeyewales.co.uk • h?p://www.heatherwoodandwexham.nhs.uk/ • h?p://www.myhealth.london.nhs.uk/ • h?p://www.midstaffspublicinquiry.com/
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Why is it hard?!
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Flexibility And Speed Drive !Digital Experience Systems!
Source: Forrester Market Overview: Digital Experience Service Providers, February 2013
Core Business Systems
• Slow, deliberate change!• Little experimentation!• Emphasize transaction!• Risk-averse!
Core Business Systems
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Flexibility And Speed Drive !Digital Experience Systems!
Source: Forrester Market Overview: Digital Experience Service Providers, February 2013
Digital Experience Systems
Core Business Systems
• Fast, frequent changes!• Lots of experimentation!• Emphasize content!• Risk-tolerant!
• Slow, deliberate change!• Little experimentation!• Emphasize transaction!• Risk-averse!
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How do you make this happen?!
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How Do You Make This Happen?!
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Content Community
Conversion
Evangelize"Retain"Convert"Measure"Engage"Attract"
Great Digital Experiences Create Value Through A Digital Engagement Process!
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Digital Lifecycle Management!
• Integration with code repos • Drag and drop or deploy via
command line
• Elastic resources
• Dedicated machines
• The best Drupal support and cloud operations team
• Remote Administration
Develop
Test Deploy
Scale
Maintain Plan
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The Barriers!
Develop
Test Deploy
Scale
Maintain Plan Training needs
IT skills & resource
Admin/marke9ng resource
Crea9ng & Managing content
Design
Understanding ci9zens
Maintenance & Patching
Security
Hos9ng & Reliability
Budget
Understanding best prac9ces
Ongoing Support
Changing embedded processes
Exis9ng SoNware/Hardware
Staff resistance
Difficulty jus9fying ROI
Privacy concerns
Lack of community interest
Integra9on
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Digital Lifecycle Management!
• Integration with code repos • Drag and drop or deploy via
command line
• Elastic resources
• Dedicated machines
• The best Drupal support and cloud operations team
• Remote Administration
Develop
Test Deploy
Scale
Maintain Plan
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GDS Design Principles!1. Start with needs
2. Do less
3. Design with data
4. Do the hard work to make it simple
5. Iterate. Then iterate again
6. Build for inclusion
7. Understand context
8. Build digital services, not websites
9. Be consistent, not uniform
10. Make things open: it makes things be?er
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What does this make possible?!
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Creating an Immersive Experience!
Location!
Time!
Gender!
Topic!
???!
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Optimising for Goals!
What if…!you could automagically optimise content, layout & journey for goal !
Subscribe!
Comment!
Click Through!
Apply Online!
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The Means Must Match The End…!
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• Founder and CTO Dries Buytaert
• 400+ employees in US, Europe & Australia
• Acquia Software, Support & Cloud
• 26 billion+ requests/month on Acquia Cloud
• 775+ Partners
Acquia – Dream it. Drupal it.
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Build something extraordinary…"
…with Drupal!"
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twi?er: @jbpshaw E-‐mail: [email protected]