The ACE Program Number One Again! As you may be aware, the ACE program has won its second major award after winning the “Building Partnerships” award at the Hunter New England Health’s Excellence Awards. This follows its win at the Australian Doctor Medicare Local Innovator of the Year competition earlier in the year. Hunter Medicare Local Chief Executive John Baillie stated: “ This program is a very clear and demonstrable example of how a whole of system approach to an issue can yield great results and outcomes for the people living in our communities.....As someone who has a family member living in a residential aged care facility, I can attest to the fact that the ACE program provides significant peace of mind that my relative has access to a program that helps the staff caring for him manage non-life threatening acute care issues”.Congratulations to everyone who have been instrumental in developing and making this program work.

ISSUE 5 October 2014

The ACE Service Gazette

Newcastle & Lake Macquarie ACE Interagency Meeting

30 October 2014The ACE Interagency Meeting is an opportunity to learn from each other and showcase how the service is making a difference. At the meeting, guest speakers present their experiences with the ACE service, and strategies for the future of the service are discussed.

The next ACE Interagency Meeting will be held on 30 October, 2014 at SummitCare Wallsend Residential Aged Care Facility. The program is as follows:

•10:30am-11am: Morning Tea / Site Tour

•11am-12:30pm: ACE Interagency Meeting

•12:30pm: Lunch and Networking

Anyone who is interested in ACE is welcome to attend. To confirm your attendance contact Kelly Thomas at kthomas@hunterml.com.au

ACE Feedback Loop

We would like to encourage information sharing and communication between ACE partners. To do this we have developed a feedback loop. To provide feedback visit: http://svy.mk/1pYl4Ri

This link can be used if you want to provide feed-back about any of the ACE processes or resourc-es, or if you would like someone to contact you to discuss any aspect of the program. If you have a complaint or need to report a clinical incident, visit: http://bit.ly/1zWh4I6

ACE Roll Out & Site VisitsWe have now been to visit 99% of all Residential Aged Care Facilities in the Newcastle, Lake Mac-quarie and Port Stephens LGA to deliver manuals and provide additional ACE assistance. The ACE service is currently being rolled out to Singleton and Tomaree Community Hospital. If you would like more information, ISBAR materials or a site visit, please contact us at agedcare@hunterml.com.au

ACE Phone CallsWe have seen an increase in ACE phone calls over the past few months.The below graph shows 60 calls were made to the ACE 1300 phone line in January 2014, and 225 recorded in August 2014. Well done RACFs!!

Upcoming ACE EducationACE education is designed to improve clinical handover, and communications between staff providing care for residents in RACFs. The training has received a very positive response from RACFs & ED staff. The evaluation data shows that 98% of RACF & ED managers were either satisfied or very satisfied with the training, and 93% reported the

learning objectives were achieved. For Train the Trainer, 97% of attendees were either satisfied or very satisfied with the training, and 95% reported the learning objectives were achieved.Below are the upcoming workshop dates:

Train the Trainer WorkshopsDay 1 Day 2

Newcastle 5 NovemberSingleton 12 November 26 November

Manager ForumsNewcastle 12 November (Cancelled)

For more information and training enquiries please contact us at agedcare@hunterml.com.au

Did you Know?Residential Aged Care Palliative Approach (PA) Toolkit The PA Toolkit is a set of resources designed to assist RACFs to implement a comprehensive, evidence-based palliative approach to care for appropriate residents. For more information visit: http://bit.ly/1sREoUC.

Treatment of Osteoporosis in Residential Aged Care Facilities (RACFs)The second Nepean Consensus: Treatment of Osteoporosis in RACFs, will be held on Saturday 15 November 2014 from 9am - 5pm at Sydney Medical School Nepean, Education Building. 62 Derby Street Penrith, NSW. For more information click here.

1300 223 555