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National Accreditation Boardfor Education and Training (NABET)

ACCREDITATION CRITERIA forAssessing Bodies

2nd Floor, Institution of Engineers Building2, Bahadur Shah Zafar Marg, New Dehli-110 002, India

Tel. : 91-11-2337 9321, Fax : 91-11-2337 9621Email : [email protected], Website : www.qcin.org

National Accreditation Boardfor Education and Training (NABET) Quality Council of India

under Modular Employable Scheme (MES) of D.G.E.&T,

Ministry of Labour and Employment


ACCREDITATION CRITERIA for

Assessing Bodies





CONTENTS

No. Particulars Page No.

1 Introduction 1

2. Normative references 2

3. Terms and Definitions 3

4. Requirements 6

5. Methodology of Accreditation

Assessment 13

Annexure –I 18

Annexure –II 19

Annexure –III 21

Accreditation Criteria

1 NABET/SAB 101/ May 10/ Rev 01

SECTION – 1: INTRODUCTION

1.1 This Accreditation Criteria has been developed to establish a nationally

accepted benchmark for organizations assessing and evaluating the skill of personnel.

1.2 This accreditation criteria supplements the requirements for Empanelment of Assessing Bodies under Skill Development Initiative (SDI) of Directorate General of Employment and Training (DGE&T), Ministry of Labour and Employment, Government of India.

1.3 Assessing body shall ensure that assessments of personnel are carried out in a professional and unbiased manner so that the Assessing scheme achieves its objective of mutual acceptance and global exchange of personnel.

1.4 It is preferred that the person to be assessed and certified by NCVT should have completed necessary training from an accredited Training Provider/ approved Vocational Training Provider (VTP).

1.5 Accredited assessing bodies will ensure that they continue to comply with the requirements issued from time to time by NABET and DGE&T, India.

1.6 NABET reserves all rights to amend its accreditation scheme, procedures and fees etc. as it may deem fit. Applicants are requested to refer to the updated scheme on QCI website (www.qcin.org) before applying for accreditation.

1.7 All information provided by the applicants can be verified and shared with the stakeholders including DGE&T at any stage during or after the assessment process. NABET reserves the right to utilize the information provided by the applicants for legal, research, for sharing with other IPC (International Personnel Certification Association) members or for any other purpose as may be deemed fit by NABET. However, the identity of the accredited Assessing Bodies would be masked for sensitive information related to business appropriately. In case an applicant wants the information to be kept confidential, a communication must be sent to NABET citing reasons for the same. NABET reserves the right to take decision in this regard.



SECTION – 2: NORMATIVE REFERENCES

The following documents shall be referred to along with this Accreditation Criteria for its adequate and effective implementation. Current editions of the following documents shall always be considered for reference. Implementation Manual Skill Development Initiative (SDI) scheme criteria for (January 2008) Empanelment of Assessing Bodies for assessing the 4th Edition: August, 2008 competencies of the trained persons ISO/IEC 17024:2003 Conformity assessment – General requirements of

operating certification of persons IAF GD 24:2009 IAF Guidance on the Application of ISO/IEC

17024:2003 ISO 9000:2005 Quality management systems – Fundamentals and

Vocabulary



SECTION – 3: TERMS AND DEFINITIONS

For the purpose of this document, the terms and definitions given in ISO 9000:2005 and ISO 17024:2003 apply.

3.1 Appeal

Request by applicant, candidate or certified person for reconsideration of any adverse decision made by the Assessing body related to her/his desired certification status.

3.2 Assessing Body

The organizations having satisfied all the stipulated conditions by DGE&T engaged in assessment of skill of a candidate for a specific skill using demonstrated effective processes and procedures.

3.3 Assessment Process

All activities by which an assessing body establishes that a person fulfils specified competence requirements, including application, evaluation and decision on assessment.

3.4 Assessment Scheme

Specific certification requirements related to specified categories of persons to which the same particular standards and rules, and the same procedures apply.

3.5 Assessment cum Certification system

Set of procedures and resources for carrying out the assessment process as per a certification scheme, leading to the issue of a certificate of competence including maintenance.

3.6 Assessor

Assessor is a person who has been engaged by NABET for conducting the assessment of Skill Assessment bodies. He/she shall have necessary educational/technical qualifications apart from being trained as assessor.



3.7 Candidate

Applicant who has fulfilled specified prerequisites, allowing his/her participation in the assessment/ certification process.

3.8 Competence

Demonstrated ability to apply knowledge and/or skills and, where relevant, demonstrated personal attributes, as defined in the certification scheme.

3.9 Complaint

Conformity assessment request, other than an appeal, by any organization or individual to a assessing body, for corrective action relating to the activities of that body or to those of any of its customers.

3.10 DGE&T

DGE&T stands for Directorate General of Employment and Training. The Directorate General of Employment & Training (DGE&T) in Ministry of Labour is the apex organization for development and coordination at National level for the programmes relating to vocational training including Women's Vocational Training and Employment Services. Employment service is operated through a countrywide network of Employment Exchanges. Industrial Training Institutes are under the administrative and financial control of State Governments or Union Territory Administrations. DGE&T also operates Vocational Training Schemes in some of the specialized areas through field institutes under its direct control. Development of these programmes at national level, particularly in the area concerning common policies, common standards and procedures, training of instructors and trade testing are the responsibility of the DGE&T. But, day-to-day administration of employment Exchanges and Industrial Training Institutes rests with the State Governments/ Union Territories Administrations.

3.11 Evaluation

Process that assesses a person's fulfillment of the requirements of the scheme, leading to a decision on certification.

3.12 Examination

Mechanism that is part of the evaluation, which measures a candidate's competence by one or more means such as written, oral, practical and observational.



3.13 Examiner

Person with relevant technical and personal qualifications; competent to conduct and/or score an examination/ test.

3.14 NCVT

NCVT stands for National Council for Vocational Training. Government of India transferred the administration of ITIs' to the State Government concerned, while retaining the functions of co-ordinating Craftsman Training and laying down the training policy with it and the Director General of Employment and Training is looking after these functions. This decision has further accentuated the need for central agency for assisting or advising the Central Government in the discharge of responsibilities regarding Craftsman Training. It has accordingly been decided in consultation with the State government to set-up a National Council for Vocational Training. Accordingly with a view to ensure and maintain uniformity in the standards of training all over the country, the National Council for Vocational Training, and advisory body, was set-up by the government of India in the year 1956. The council has been entrusted with responsibilities of prescribing the standards and curricula for Craftsman Training, Advising the Government of India on the overall policy and programmes, conducting All India Trade Test and awarding National Trade Certificate. The National Council is chaired by Minister of Labour with members representing Central and State Government departments, employers and workers organization, professional and learned bodies, AICTE , Schedule Cast and Schedule Tribe , All India Women Organization etc. It is essential for all ITIs/ITCs to get affiliated to NCVT in each trade/unit before admitting the trainees.

3.15 Qualification

Demonstration of personal attributes, education, training and/or work experience

3.16 RDAT

RDAT stands for Regional Directorate of Apprenticeship Training. DGE&T apart from the responsibilities defined in para 3.10 is also responsible for implementation of the Act in respect of Trade Apprentices in the Central Govt. Undertakings & Departments. This is done through six Regional Directorates of Apprenticeship Training located at Kolkata, Mumbai, Chennai, Hyderabad, Kanpur & Faridabad.



SECTION – 4: REQUIREMENTS

4.1 Assessing Body (AB) 4.1.1 An Assessing body shall:

(a) be a legal entity, registered in India.

(b) declare its linkages with other organization(s), if any to ensure independence and avoid any conflict of interest.

4.1.2 A Branch is an office/site owned and controlled by the organization and authorized to market, administer or implement your NABET accredited scheme under your name, responsibility and control. Assessing body shall have appropriate methods to monitor and measure the performance of branch offices to ensure that the NABET requirements are consistently met.

4.1.3 Shall not be a training provider in those areas which comes under assessment.

4.1.4 Shall be an Income Tax Assessee.

4.1.5 Shall have financial resources necessary for the operation of skills assessment system and to cover associated liabilities.

4.1.6 Shall confine its requirements, evaluation and decision on assessments to those matters specifically related to the scope of desired skill assessment as approved by the NCVT.

4.2 Organization Structure of Assessing Body

4.2.1 Shall be structured as to give confidence to interested parties in its competence, impartiality and integrity. In particular the assessing body:

a) Shall be independent and impartial in relation to its applicants, candidates and certified persons including their employers and their customers, and shall take all the possible steps to assure ethical operations.

b) Shall identify the management groups or persons which shall have overall responsibility for.



i. the formulation of policies relating to the operation of assessing body with regard to assessment of skills/ persons.

ii. decision on all activities & procedures related to assessment and subsequent delivery of results for enabling NCVT to take final decision on certification of persons/ skills.

iii. responsible for the finances and related financial transactions of

the assessing body with due consideration of guidelines issued by DGE&T.

iv. the delegation of authority to any committees or individuals to

undertake a defined activity on its behalf and to follow the guidelines proposed by DGE&T & NABET.

4.2.2 The assessing body shall employ or contract enough people and resources with necessary capabilities to perform assessment function in relation to the skill set under a responsible management.

4.3 Development and Maintenance of Assessing Scheme

4.3.1 The assessing body shall define the methods and mechanism to be used to evaluate the competence of candidates, and shall establish appropriate policies and procedures for the initial development and continue maintenance of these methods and mechanisms, in accordance with the guidelines issued by NABET and DGE&T.

4.3.2 Assessing Body shall empanel assessors of high competence, repute and integrity – sector wise and area wise.

4.3.3 The assessing body shall prepare effective assessment guidelines & marking procedures for guidance of assessors. Assessing body shall be responsible for preparation of test question papers based on the assessment criteria / competency as approved by NCVT.

4.3.4 The assessing body shall develop an appropriate mechanism to ensure that the assessors prepare results within stipulated time and send these to the assessing body. Similarly there shall be mechanism for assessing body to consolidate results and enter the result in web based software and communicate to the RDAT/ Training Providers.



4.3.5 The assessing body shall conduct testing in respect of trade / skill areas under modular employable scheme entrusted to it by DGE&T with the help of selected group of Modular Employable Scheme (MES) testing centers.

4.3.6 The assessing body shall develop appropriate procedures for registration of candidates, collection of assessment fees, and for all the communication so as to effectively conduct the test.

4.3.7 The assessing body shall make arrangements for scheduling trade test, including date, time and list of candidates and the location of Modular Employable Scheme Testing Centre (MESTC) under intimation to RDAT/ DGE&T.

4.3.8 The assessing body shall evaluate entire systems and procedures used for necessary assessments of candidates. Assessment shall be fair, valid and reliable. Appropriate methodology and procedures (such as collecting maintaining statistical data) shall be defined to reaffirm, at least annually the fairness, validity, reliability and general performance of each assessments and all identified deficiencies corrected.

4.4 Management Systems

4.4.1 The assessing body shall operate a management system which is documented and covers all the requirements based on ISO 9001: 2008.

4.4.2 Accreditation Coordinator

Every Skill Assessment Body shall appoint an Accreditation Coordinator, who in addition to his other assigned duties shall be responsible for coordinating the activities related to accreditation. In addition he shall periodically inform top management about the status of accreditation.

4.5 Testing Centers

4.5.1 The assessing body shall enter into a properly documented agreement with the selected Testing Centers covering the arrangements, including confidentiality and prevention of conflict of Interest.

4.5.2 The assessing body:

a) shall take full responsibility of assessment system and the procedures to be followed.



b) shall ensure that the testing centers have necessary competency / facilities to perform the required task for testing the candidates in regard to skills entrusted to it.

c) shall have effective communication with selected testing centers so as to make necessary arrangements for timely assessment of listed candidates and subsequent results to be provided to the assessing bodies.

d) shall maintain list of its testing centers, assess and monitor their performances in accordance with documented procedures.

4.6 Records

4.6.1 The assessing body shall maintain a record system appropriate to its particular circumstances and to comply with terms & conditions developed by DGE&T and other regulatory bodies. The record shall demonstrate the assessment process has been effectively fulfilled, particularly with respect to registration of candidates, testing centers and other related activities required for proper assessments and its continuous reviews and improvement.

4.6.2 The records shall be identified, managed and disposed off in such a way as to ensure the integrity of the process and confidentiality of the information. The records shall be kept for stipulated period of time in accordance with policies laid down by DGE&T / as required for any other contractual / legal and or other obligations. The assessing body shall make available all the related records pertaining to Modular Employable Scheme (MES) scheme only to the authorized representative of DGE&T at any time.

4.7 Confidentiality

The assessing body shall, through legally enforceable commitment, keep confidential all information obtained in the process of its activities. These commitments shall cover all individuals working within the body, including committee members and external bodies or individual acting on its behalf.

When the assessing body is required by law to release such information, the organization or individual concern shall be informed before hand of what information will be provided.



4.8 Security

All the related records shall be maintained in secure environment by assessing body or its testing centers to protect the confidentiality of these items throughout their pre-defined life.

4.9 Assessing body’s employed or contracted personnel

4.9.1 The assessment process shall define the competence requirements for employed or contracted personnel or testing centers involved in the assessment process.

4.9.2 The assessing body shall require its employed or contracted personnel or agencies to sign a document by which they commit themselves to comply with rules defined by the assessing body.

4.9.3 Clearly documented instructions shall be available to the employed or contracted personnel or agencies describing their duties and responsibilities. This instruction shall be kept up to date.

4.9.4 The assessors selected shall meet the requirements of DGE&T and of the assessing body based upon applicable competence standard and other relevant documents. The selection process shall ensure that assessor assigned to a specific testing centers:

a) are familiar with assessment schemes.

b) have a thorough knowledge of the relevant assessment/ examination methods and examination documents.

c) have appropriate competency in the skill to be examined

d) are fluent in communication in the language of examination, and

e) free from any interest so that they can make impartial and non discriminatory judgment / assessment.

4.9.5 If any assessor is removed from the panel of assessing body on account of unethical conduct, the same shall be immediately notified to DGE&T and NABET.



4.10 Testing and Certification Procedure

4.10.1 The assessing body shall provide on request current detailed description of the assessment process, appropriate to a specific skill test and the documents containing the requirements for accreditation and other related matters.

4.10.2 The assessing body shall require completion of an application for registration signed by the applicant seeking certification, which includes inter alia.

a) the scope of the desired assessment and certification sought for

b) statement that the person agrees to comply with the requirements for testing and certifications and to supply any information needed for the evaluation.

c) details of relevant qualifications, confirmed and supported by evidence and

d) general information on the applicant, for example name, address, and other information required to identify the persons.

4.10.3 The assessing body shall review the application for registration to confirm that.

a) The assessing body has the capability to test and assess the candidate for the trade at a location.

b) The assessing body is aware of and can accommodate any special needs of applicants, such as language, test centers and or any disabilities, and.

c) The applicant has the required education, experience and training specified required for assessment as per DGE&T guidelines.

4.10.4 The assessing body, on having application reviewed and satisfied itself with requirements for testing and assessment, shall communicate to candidates indicating details about testing centers venue, date, time etc.

4.10.5 The assessing body shall communicate to the testing centers the following:

a) Details of candidates to appear for test in various Modular Employable Scheme (MES) course ( Name of trade/ area).



b) Details of assessors selected with their contact details.

c) Requirement of infrastructure, raw material etc.

4.10.6 The assessing body shall ensure that the testing center makes necessary arrangements for test as per direction given by assessing body.

4.10.7 The assessing body shall ensure that test is conducted in testing centers by the assessors appointed by the assessing body as per schedules provided by assessing body.

4.10.8 The assessing body shall ensure that assessors prepare results with in stipulated time and send it to the assessing body.

4.10.9 The assessing body shall consolidate the results and make necessary entry and communication of the result as per terms laid down by DGE&T.

4.10.10 The assessing body shall ensure that the certificates from NCVT are sent to candidates through registered post within stipulated time.

4.11 Complaints and Appeals

4.11.1 The Assessing body shall have documented procedures for handling & disposal of complaints within a reasonable time.

4.11.2 The Assessing body shall have a documented appeal mechanism for handling appeals against its decisions & disposal of appeals within a reasonable time.

4.11.3 The documented procedure shall include provision for corrective and/or preventive action to be taken if required as a result of any complaint or appeal. The procedures shall include the potential involvement of NABET in unresolved complaints or appeals.

4.11.4 The Assessing body shall inform all applicants / certified persons of the right to make a complaint or an appeal and shall provide written details of the process for doing so, on request.

4.11.5 The Assessing body shall notify each complainant or appellant in writing of the result of the complaint or appeal and of the right to appeal against the result to NABET.

4.11.6 The Assessing body shall maintain records of all complaints and appeals, of their resolution and the corrective & preventive actions taken.



SECTION – 5: METHODOLOGY OF ACCREDITATION

ASSESSMENT

5.1 Authority

NABET has the sole authority for operating this accreditation scheme of Quality Council of India.

5.2 Accreditation process

NABET Accreditation process involves the following process –

Stage I : Document Assessment

Stage II : Central Office Assessment

Stage III : Final Assessment (Assessment of Regional offices and Testing Centers)

5.3 Stage I: Documentation assessment

5.3.1 NABET shall evaluate the documented system including (but not limited to):

a) Management System Manual.

b) the assessment process covering the time schedule for the various activities, and all the related student and assessor materials.

c) the examination format, questions and answers, time allotted, grading procedure, pass/fail requirements, policy and procedures for re-examination, procedures used to assure the quality of measurements.

d) the criteria for selecting assessors, procedures for assessing their performance and a current list of assessors and their resumes.

e) testing administration documents including policies for admission of participants, registration forms, fee schedules, and promotional material.

5.3.2 After the evaluation, NABET will inform the Assessing body of the non-conformities and/or observations if any.

5.3.3 The assessing body shall be required to close all observations and non-conformities before the next stage of assessment.



5.4 Stage II: Central Office Assessment

5.4.1 Following review and acceptance of the documentation procedures, NABET shall undertake one full assessment of the central office of the Skill Assessment Bodies to verify the following –

a) Systems and procedures followed by Skill Assessment Bodies.

b) Record Keeping System.

c) Selection Process of Examiners.

d) Training and up-gradation of Examiners.

5.5 Stage III: Final Assessment

5.5.1 NABET shall conduct final assessment of Assessing Bodies which will involve assessment of Regional Offices & Test Centers to conduct the skill tests and of the skill assessment systems, processes and procedures. NABET shall evaluate all aspects of the conduct of Assessment for conformance to the applicable DGE&T and NABET criteria.

5.5.2 The Assessing Body shall be informed of the findings and non-conformities if any in the closing meeting by the NABET. However the final report and the recommendation will be sent after the decision of the Board.

5.5.3 In case any corrective action is required, the Assessing Body shall make the necessary corrections & improvements, and submit the appropriate documentation within a defined time schedule.

5.5.4 An additional full or partial evaluation may be done by NABET to verify the compliance of corrections.

5.5.5 Stage II and Stage III assessments may include interviews of staff including full time and/ or empanelled Assessors.

5.5.6 During interview, relevant documents evidences of educational qualification and experiences are to be provided.

5.5.7 In case the Assessing Body has multiple locations, then a partial assessment of few selected locations and associated Testing Centers will be conducted by NABET. The choice of location will be at the discretion of NABET.

5.5.8 The Assessing Body has to provide 6 months schedule of the skill assessment being planned. NABET will conduct at its own discretion of any Regional/ Branch offices and Technical Centers without information to the Assessing



Body. However, the schedule for Central Office Assessment will be planned in consultation with Assessing Bodies.

5.6 Accreditation

5.6.1 The NABET Accreditation Committee shall take the decision on NABET

accreditation depending on the Assessment report.

5.6.2 When NABET Accreditation Committee determines that the Testing and

Certification procedure is acceptable, NABET shall inform its approval to

the Assessing Body. This accreditation will be with effect from the first

Testing & Certification which was subjected to NABET assessment.

5.6.3 The annual accreditation fee should be paid by the Assessing Body on receipt

of invoice from NABET. Subsequently for every year, the Assessing Body

will have to clear the surveillance assessment and pay the requisite fee for

renewal of accreditation.

5.6.4 An accreditation certificate will be issued on receipt of fees.

5.7 Notification to NABET 5.7.1 The Assessing body shall immediately notify NABET of any intended

change in the body’s:

(a) legal, commercial or organizational status

(b) organization and management (e.g. key management staff,

Assessors)

(c) policies and procedures, in case of major changes

(d) location / premises

(e) other such matters that may affect the accredited body’s

capability, or scope of accredited activities, or compliance with


5.7.2 The Assessing body shall inform NABET before assessing and certifying

persons outside India.

5.7.3 The Assessing body shall ensure that any major changes it intends to make to

the Assessing scheme are first approved by NABET.



5.7.4 Following a decision on and publication of changes, the Assessing body shall

verify that each of its personnel and branches carry out necessary adjustments

to the scheme and documents before the agreed effective date.

5.7.5 NABET reserves the right to carry out assessment of changes to the documents and/or assessment process before its approval. The expenses for this re-assessment shall be borne by the assessing body.

Periodic Assessment

5.8 Annual Surveillance Assessment

5.8.1 To evaluate assessing body’s continuing conformance to NABET criteria and the effective implementation of the DGE&T procedures, NABET shall normally conduct an annual surveillance for:

a) Administrative procedures, practices and records.

b) A minimum (but not limited to) surveillance of testing process.

During the assessment, NABET Assessor reserves the right to select the Testing centre.

5.8.2 NABET reserves the right to carry out more frequent or longer surveillance as necessary in case of complaints/concerns against the delivery or administration of the certification process. Cost for the same shall be borne by the assessing body.

5.8.3 NABET may conduct surprise assessment, for which the stipulated assessment fee, including boarding and lodging charges shall be borne by the assessing body.

5.9 Re-assessment

5.9.1 NABET shall carry out re-assessment after 4 years.

2.9.2 NABET shall carry out reassessment of the office procedures,

documentation and at least one complete testing process to verify the

compliance with the DGE&T and NABET criteria.

5.9.3 NABET shall inform the Assessing Body in advance for the conduct of re-

assessment.



5.9.4 The Assessing Body shall apply in the requisite application form for its

reassessment enclosing the necessary papers and the fee after three years from

the date of initial accreditation.

5.10 Suspension or Cancellation

5.10.1 NABET may suspend or cancel an accreditation of the course because of any of the following, but not be limited to:

a) non compliance or violation of the NABET and DGE&T requirements.

b) providing insufficient or incorrect information to NABET and DGE&T.

c) improper use of NABET accreditation and logo.

d) changes in the assessment criteria without DGE&T approval.

e) failure to report any major changes in the assessment criteria an any deviations.

f) non payment of NABET fees, reimbursement of cost to TC and Assessors.

g) any other condition deemed appropriate by DGE&T and NABET.

5.11 Appeals

5.11.1 An appeal against the decision shall be made in writing to the Chairman, NABET. An Appeals Committee will be constituted out of the Board Members to resolve the issue.

5.11.2 In case of non-acceptance of the decision of the Appeals Committee by the applicant, the appeal can be made to the Secretary General, QCI, who will then appoint an arbitrator for the purpose. The arbitration shall be held in the city of Delhi and shall be in accordance with the Arbitration and Conciliation Act 1996.

5.12 Application form

Application Form should be complete in all respects. An incomplete Application Form will result in delay of processing of application. Before sending the application please ensure all the desired enclosures as per Annexure 1E (List of Enclosures).

A Typical processing cycle of Application is given in Annexure –II



Annexure – I

Personal Attributes of Assessors/ Experts (Full Time or Empanelled)

Desirable personal attributes for Assessors/ Experts are as follows:

Ethical - Fair, truthful, sincere, honest and discreet; avoid conflict of interest in work

Open minded - Willing to consider alternative ideas or points of view;

Observant - Constantly and actively aware of organizational culture and values, physical surroundings and activities;

Perceptive - Aware of and able to understand the need for change and improvement;

Versatile - Able to adapt to different situations and provide alternative and creative solutions;

Tenacious - Persistent, focused on achieving objectives;

Decisive - Reaches timely conclusions based on logical reasoning and analysis;

Self-reliant - Acts and functions independently while interacting effectively with others;

Communicative - Able to listen to and interface with all levels of an organization, confidently whilst sensitive to its culture;

Practical - Realistic and flexible in approach with good time management and leadership abilities (concerned with facts and experiences);

Accountable - Take responsibility for their own actions



Annexure -II

APPLICATION FLOW

Receipt of Application

Administrative Verification of Documents

Result of Verification of Documents

Proceed for Stage I Assessment - Document Assessment

Return of Application to

Applicant

Desktop Assessment of Documents by NABET Assessor

Non-conformances and Observations raised during the assessment to be closed by

Assessing Bodies

If Closed

Proceed for Stage II Assessment – Central Office

Additional Clarification sought from Assessing

Bodies

A

Yes

No

Yes

No



Accreditation Process

Total time taken for the Accreditation process will be 45-60 days. This is subject to

no inordinate delay taking place at the Applicant’s end in submitting the

clarifications/additional information sought by NABET and in closure of Non

Conformances and observations raised by NABET.

Important:

In case the applicant does not respond within 60 days for any additional

information or closure actions for the NC’s and Observations, the application shall

be deemed closed. The applicant will have to re-submit the application for

accreditation with all applicable fees.

Proceed for Stage III Assessment – Regional

Offices and Testing Centers

A

Case to NABET Accreditation Committee for decision

Accreditation Awarded

Yes

Non-conformances and Observations raised during the assessment to be closed by

Assessing Bodies

Additional Clarification or Assessment of

Assessing Bodies

Verification of closure action by NABET

Assessor

No

Yes

No



Annexure –III

List of sectors With Approved Curricula by NCVT

1. Apparel / Garments

2. Automotive Repair

3. Banking and Accounting

4. Beauty Culture, Hair Dressing

5. Carpet

6. Chemical

7. Construction

8. Electrical

9. Electronics

10. Fabrication

11. Gem and Jewelry

12. Hospitality

13. Information and Communication

Technology

14. Khadi

15. Indian Sweets, Snacks and Food

16. Medical & Nursing

17. Painting

18. Plastic Processing

19. Printing

20. Process Instrumentation

21. Production and Manufacturing

22. Refrigeration and Air Conditioning

23. Retail

24. Toy making (soft toy)

25. Food Processing & Preservation

26. Leather & Sports Goods

27. Media

28. Security

29. Agriculture

30. Travel & Tourism

31. Wood Work

32. Soft Skills

33. Courier Logistics

34. Insurance

35. Jute

36. Jute and Diversified Products

37. Fisheries and Allied Sector

38. Fire and Safety Engineering

39. Business & Commerce

40. Material Management

41. Paper Product

42. Textile Sector

43. Fashion Design Sector

44. Industrial Electrical Sector

45. Sericulture

46. Poultry

47. Brassware

48. Animal Husbandry

49. Glassware


1

Application Form for NABET Accreditation

1. Name of the Assessing Body: ________________________________ 2. Application for New Accreditation Re-Accreditation 3. Name & Address of the Contact Person: ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Tel: ____________________________ Fax: _______________________ Mobile: ________________________ Email: ______________________ 4. Legal Status of the organization (Please tick )

a) Public / Private / Government b) Company/ Partnership / Proprietorship / Registered Society c) Research / Academic Institute / Industry Association) d) Others (Please specify and attached necessary evidence)

_____________________________________________________ 5. Date of the Registration / Incorporation (Attached copy of certificate of

incorporation / registration)

DD MM YY 6. Annual turnover of the organization (Attach balance sheet and IT returns for

the last 3 years) *(Please use a separate sheet in case the space is not adequate)


2

7. Organisations structure of the Assessing Body showing roles and responsibilities of different persons / groups / committees / associates having significant contribution towards assessment of the concerned trades / skills (attach organisation chart and other details.

8. Details of MES Sectors / Trades having assessed and tested by the assessing

body.

S. No. MES Course Code

Sector Trade(s)

(Please use a separate sheet in case the space is not adequate) 9. Details of Testing Centres (TC’s) selected and copies of agreements with

them.

S. No. Name of TC’s Contact Details Trades tested Attach Copies of Agreement

Yes / No

10. Details of facilities with the testing centres utilized for assessment in a

Performa (as shown in Annexure -1A)

*(Please use a separate sheet in case the space is not adequate)


3

11. Please attach details of branches with locations and their scopes of activities. 12. Details of Assessors (in-house/ empanelled) and of technical committee members

utilized for development of assessment methodology with copies of agreements and resumes in the prescribed format (as shown in Annexure -1B and Annexure 1BA).

S. No. Trade

Specialization Name Copies of

Agreements (Ref. No.)

Resumes (Ref. No.)

13. The following documents are submitted-

a) Accreditation Manual (explaining details of policies & procedures with supporting documents & attachments to establish meeting requirements of criteria. It should be in line with ISO 9001:2008)

b) Self-assessment Result as per questionnaire in Annexure-1C (Self-assessment is required to be made by the assessing body itself at least once before submission of the application form)

c) Computation of Effectiveness of the Assessing Body as per format shown in Annexure -1D.

d) Copies of working formats.

e) List of Enclosures as referred in Annexure -1E.



4

14. Details of Trade Test to take place in the next 3 months (including name, address, trades, dates, responsible persons etc.)

S. No. Sector &

Trade Testing Centre with

Address Date(s) Assessors

Assigned

Please find enclosed the demand draft/cheque (Delhi Only) favour of ‘Quality Council of India’ payable at New Delhi. DD/Cheque No. __________________ Drawn on __________________ Dated: _______________ 15. Declaration: I attest that the above information is correct. I do understand that any incorrect inform will result in suspension / cancellation of my organisation’s accreditation with NABET. Signature of Contact Person: _________________________ Date _____/______/________



5

ANNEXURE – IA

Facilities with Testing Centers for Assessment

1. Name :

2. Address :

3. a) Contact person with designation

b) Tel / Mobile No.

c) E-mail :

4. Nature of Organization : (Pl. Tick)

Govt. / Private / Society / Any other

5. Is it ISO 9001: 2008 Certified: Yes No

6. Sector / Trade-wise Equipment & Hand Tools utilized.

Calibration Status (Validity

during use)

Sector / Trade Equipments/ Tools

Numbers

Yes No

(Use a separate sheet if necessary)


6

Sl. No.

Sector / Trade Capacity Remarks

8. Capacity of the canteen

9. Capacity of the waiting space

10. Details of Security Arrangement of the Center

11. Details of overall housekeeping of the Center

7. Capacity i.e. maximum number of students per batch that can be examined at a time.


7

ANNEXURE – IB

Resume Format (For Assessors / Experts)

1. Name: Mr./Mrs./Ms.

___________________________________________________________ (First Name) (Middle Name) (Last Name)

2. Role (a) i) Assessor ii) Experts Member (b) Sector and Trade(s)___________________________________

___________________________________

3. Date of Birth _____________________

4. Home Address________________________________________________

___________________________________________ ________________

_____________________________ Pin Code: ______ _______________

5. Telephone / Mobile No. ________________________________________

6. E-mail:______________________________________________________

7. Office Address ____ ___________________________________________

_______________________ ____________________________________

______________________________Pin Code:____ _________________

8. Telephone / Mobile No. ________________________________________

9. E-mail: ______ _______________________________________________

Affix Passport

Size Photograp


8

10. General Educations (Senior Secondary)

Period Board QualificationEducational Institution & Address

Subjects Grade

11. Technical Education (Graduation and above)

Period Institution & Address

Qualifications Subject Grade

12. Registered / Recognized Training Courses attended:

Dates Sl. No.

Title of the Course

Conducted / Organized by

(Name & Address) From To

Result


9

13. Membership of the Professional Bodies:

Membership Sl. No. Professional Body

(Name & Address) Grade Number Valid Till

14. Experience (Please write in chronological order with present experience listed first.

A. General

Period Organization with Address

Department Designation Role / Duties / Responsibilities


10

B. Related to Skill Assessment

Period Organization with Address

Department Designation Role / Duties / Responsibilities

15. Declaration by the Applicant: I attest that the above information relating to my education and experience is correct. I do understand that any incorrect information will result in disqualification of self and suspension / cancellation of organization accreditation by NABET. ______________ Signature Date:_______________


11

Annexure 1BA

DECLARATION OF EMPANELLED ASSESSORS/

EXPERTS OF THEIR ASSOCIATION

(to be signed within 30 days preceding the date of application for accreditation)

This is to confirm that I ________________________________________ am currently involved with assessment of following Trades

S. No. Name of the Testing

Center Trades Assessor/ Expert

Name ___________________________ Signatures ___________________________ Dated ___________________________


12

ANNEXURE-1C

Ref. No. : NABET

SELF-ASSESSMENT

Date :

Name & Address of the Assessing Body

Site :

Sl. No. Assessment Team Positions Department 1. 2. 3. 4.

Sl. No.

Clause No.

Question Source of Verification

0 1 2 3 4 5 Comments

1 4.1 Does the body meet DGE&T criteria for selection?

DGE&T Application

Form

2 Does the body explain independence and absence of conflict of interest with other parts of its organization?

Application Form

Organization Structures

3 Does the body monitor performances of its related branch offices regarding its conformance with NABET criteria?

MIS

4 Does the body have financial budget to account for all the expenses?

Budget

5 Does the body have its current scope approved by NCVT?

Sanction Letter


13

Sl. No.

Clause No.



6 4.2 Does the body enquire from any candidate whether the candidate has any relationship with the body?

Application Form from Candidates

7 Does the body have any management group identified for formulation of policies?

Organization Structure

8 Does the body identify any group for taking all decisions related procedures and operation regarding certifications.


9 Does the body identify a group of persons distinctly for the financial activities in regarding to assessment?


10 Does the body constitute a committee to design an assessment methodologies.

Minutes of Meeting

11 4.3 Does the body have established methods and mechanism for evaluation of competence of candidates as per DGE&T guidelines?

Inspection to Assessors

12 Does the body have policies and procedures of empanelment of Assessors of right quality trade-wise?

Management System Manual

13 Does the body have policies and procedures for effective assessment as guidelines to Assessors as per criteria of NCVT?

Inspection to Assessors


14

Sl. No.

Clause No.



14 Does the body have developed procedure enabling Assessors compile results in time and send the results to the body?


15 Does the body have established procedure consideration of results and communicate to RDAT as well as enter the results in web based softwares?


16 Does the body have developed policies and procedures for selection of testing centers?


17 Does the body have a procedure for registration of candidates and for all the pre-assessment communication with students?


18 Does the body have procedures for scheduling individual trade tests?


Examination Schedule

19 Does the body have developed procedure for communication to the testing centers?


Concerned Files

20 Does the body have communication procedure with RDAT ?


Files

21 Has the body established data based feedback

Management System


15

Sl. No.

Clause No.



systems regarding working of entire assessment process?

Manual

22 How does the body intend to evaluate fairness, validity and reliability of entire assessment process?


23 Does the body have developed procedure for analysis and subsequent improvement actions taken in regard to assessment process?


24 4.5 Does the body have documented agreement with selected testing centers?

Agreement Copy

25 How does the body check up adequacy of all the necessary facilities for assessing specific trades with testing centers?

Concerned files

26 Have the body established communication system with individual testing centers?


27 Does the body monitor the performances of testing centers?


28 4.6 Does the body have appropriate records for

29 a) compliance with terms and conditions of DGE&T and other regulatory bodies?


30 b) various stages of assessment process?



16

Sl. No.

Clause No.



31 Does the body have complete record control procedure?


32 Does the body have established procedure for making records available to DGE&T officials?


33 4.7 Does the body have a policy and procedure to keep information confidential from both inside and outside persons?

Accreditation Manual

34 Does the body have developed a procedure to release certain information as per law to specified organization or individuals?


35 4.8 Does the body have developed full proof procedure for keeping information secured?


36 4.9 Has the body defined competencies required for different personnel employed or contracted associated with assessment process?

Job Specification

37 Does the body get documents signed from all its employed or contracted personnel for compliance with the rules defined by the body in relation to assessment work?

Signed documents


17

Sl. No.

Clause No.



38 Does the body have documented instructions available for employed or contracted personnel regarding their duties and responsibilities?

Job

descriptions

39 How does the body check up the selected Assessors satisfied the requirements in 4.9.4


40 Does the body have a policy and procedure of removal of an Assessor from empanelment and intimate the same to DGE&T and NABET


41 4.10 Does the body provide details regarding Assessment, Registration, etc to students

Documents

42 Does a Registration Application seeking necessary information as per 4.10.2 & 4.10.3

Application format

43 Does the body review the application


44 Does the body send call letters

Call Letter format

45 How does the body communicate to Testing Centres about Testing

Intimation format

46 How does the body ensure Testing Centres doing its role properly


47 How does the body ensure Assessors doing its role properly



18

Sl. No.

Clause No.



48 Does the body have policy and procedure for consolidation and communication of results

Instructions to Candidates

49 Does the body have a policy and procedure for distribution of certificates received from NCVT among Candidates

Instructions to Candidates

50 4.11 Is documented Complaint handling procedure existing


51 Is documented Appeal mechanism existing


52 Does the above procedure include provision for change in policy/procedure of the body


53 Does the above procedure include provision of involvement of NABET


54 Does the body inform every applicant has right to complaint

Sample basis

55 Does the body intimate every applicant of detailed procedure on request


56 Does the body inform every complainant/ Appellant the results of his complaint/Appeal


57 Does the body inform complainant/Appellant along with results his right to make appeal to NABET



19

Sl. No.

Clause No.



58 Do the records include closure/results and subsequent actions taken


Note: Compliance and Effectiveness of respective parameters as given in the table is

to be rated on a scale of 0 to 5.

0 - absence of the parameter 1 - unstructured practice 3 - compliance to the standard 5 - best in class performance

(the score of 2 may be given for performance falling in between 1 & 3 and likewise the score of 4 may be given for performance falling in between 3 & 5). The consolidated score of all parameters in the scale of 0 to 5 is used for determining the maturity level of the assessing body.


20

ANNEXURE-1D

ASSESSMENT OF EFFECTIVENESS

Ref. No. : Date :

Name & Address of the Assessing Body Location :

A) Effectiveness in terms of Primary Stakeholders(12)

Sl. No.

Stakeholder Criteria Values (Av)

Remarks Marks Obtained

(for NABET)

1. DGET / RDAT

1.1 Timeliness (Deviations as percentage)

1.2 Batch in one lot (percentage)

1.3 Non-approval of results (percentage of candidates)

2. CANDIDATES

2.1 Trends in registrations

2.2 Candidate certified (percentage)

2.3 Feedback taken ( in 1-5 Scale)

2.4 Industry Acceptance – Placement within 6 months of those willing

3. MANAGEMENT

3.1 Statistical Analysis of Assessment Process – Selected Statistics

3.2 Reliability and Validity of Assessment

3.3 Nature of Laps of confidentiality


21

Sl. No.

Stakeholder Criteria Values (Av)

Remarks Marks Obtained

(for NABET)

and security

3.4 Number of Laps of confidentiality and security

B) Effectiveness in terms of Supply Chain Members (8)

Sl. No.

Stakeholder Criteria Values Remarks Marks Obtained

( for NABET)

1. ASSESSORS

1.1 Assessor Days per Ten (10) candidates

1.2 Performance during Assessment (in 1 to 5 scale)

1.3 Satisfaction of Assessors (based on feedback) in 1-5 Scale

1.4 Removal from Empanelment of Assessors (No)

2. TRADE CENTERS

2.1 Trade Center Days per Ten (10) candidates

2.2 Quality of Equipment and Tools and overall Environment provided for Assessment (in 1 to 5 scale)

2.3 Satisfaction of TC representatives (based on feedback) in 1-5 Scale

2.4 Removal from Empanelment of Assessors( No)

Note : Before filling this format, please refer to Guidance document annexed with this format.


22

ANNEXURE – 1D (CONTD..)

GUIDANCE FOR COMPUTATION OF ORGANIZATIONAL EFFECTIVENESS

Sl. No.

Criteria relating to Explanation

1 DGE&T / RDAT

1.1 Timeliness This represents delay in dispatch of results to RDAT from a pre-defined scheduled date. This is measured in terms of number of days delay from the schedule.

1.2 Batch in one Lot This represents dispatch of results of all candidates that appeared at a trade center on a schedule date. For example, 100% signifies results of all candidates sent at a time. 95% represents results of 95 candidates out of 100 sent at a time.

1.3 Non-approval of results This represents percentage of candidates whose results sent together for whom certificates have been issued. This is measured in terms of percentage of candidates for whom certificates have not been issued along with others.

2. CANDIDATES

2.1 Trends in registrations This will signify increasing acceptance of the assessment made by the specified assessing body with intending candidates. This is measured in terms of increase or decrees of registration of candidates for a specified sector or trade.

2.2 Candidates Certified This is defined as percentage of candidates who have been certified based on the result sent.

2.3 Feedback taken This is measured in terms of satisfaction level on the scale of 1 to 5. Normally such measurement should be made from candidates based on a questionnaire administered just after the examination is over.

3. MANAGEMENT

3.1 Statistical Analysis of Assessment Process – Selected Statistics

Results obtained from a group of candidates for a specific trade sector / trade could be subjected to some kind of statistical analysis, e.g. standard deviation has been found to be one of the useful statistics to find out quantum of discrimination made over different candidates.


23

Sl. No.


3.2 Reliability & Validity Reliability of Assessment could be determined by subjecting the results to any one of the several reliability computation models or methods. Similarly, validity of the assessment could be established mostly based on logic.

3.3 Nature of laps of confidentiality and security

This represents seriousness of lapses in confidentiality and security arrangements. Such lapses could be classified as major, minor or negligible.

3.4 Number of lapses of confidentiality and security

This measure represents number of different kinds of lapses that are occurred during assessment at a particular test centers.

4. ASSESSORS

4.1 Assessor Days per ten candidates #

This is to be computed by ( 10 * Total Mandays spent by Assessors on Examination) / Total Number of candidates that appeared at the examination.

4.2 Performance during assessments

This represents how does an assessor performs during assessment as observed by a quality assurance person from the assessing body. Such performances will be computed on a scale of 1 to 5 based on several audit items.

4.3 Satisfaction of Assessors This represents satisfaction of assessors generated because of availability of all the required facilities, assistance and information. This is normally measured on a scale of 1 to 5.

4.4 Removal from Empanelment of Assessors

Normally, an assessor if found to be performing badly as observed by many could be removed from the empanelment. Number of such cases could be counted and written against this criterion.

5. TRADE CENTER

S. No. Criteria relating to Explanation

5.1 Trade Center-Days per Ten Candidates #

This is to computed by ( 10* Total Days of Examinations that all the Trade Centers engaged on) / Total Number of Candidates that appeared at the examinations .

5.2 Quality of Equipment and Tools

This represents not only quality of equipments, hardware, software and hand tools available at a test centers that are made available for examination purposes. In addition, overall conditions of the workshops and examination centers should also be assessed. This is also assessed by the quality assurance person deputed by the assessing body to a specific trade center. Multi-item questionnaire could be used for the purpose.

5.3 Satisfaction of TC This represents satisfaction on the part of organizers at the trade center


24

Sl. No.


representatives in terms of timely availability of information, quality of assessors and overall dealing with the assessment body.

5.4 Removal from Empanelment of Trade Centers

This measures number of Test Centers which have been disqualified for any reason whatsoever by an assessing body during a specific examination session.

Note: Whenever more than one Trade are involved, all the parameters mentioned above with # are to be calculated on the basis of Average values across all the trades.


25

ANNEXURE 1E

LIST OF ENCLOSURES

Kindly ensure that the following documents are enclosed with your application.

S.No. Documents to be enclosed Yes/ No

1. Filled up Application Form

2. Application Fees

3. Copy of Legal Status of the Organization including date of registration/ incorporation

4. Bylaws, Corporate Brochures with details of Governing Body, Mission and Vision etc.

5. Annual report, Copies of Budget and IT Returns – all of the last three years

6. Organizational structure with roles and responsibilities of positions briefly mentioned thereon

7. Copy of approval of scope of Trades 8. Copies of Agreement with selected Trade Centers

9. Details of Facilities with selected Trade Centers in a given format (Annexure -1A)

10. List of Branches with locations, showing scopes of skill assessment activities

11. Copy of current MIS from Branches 12. Signed Resume of Assessors and Experts associated with Assessing

Bodies in given format (Annexure -1B)

13. Declaration of Empanelled Assessors / Experts of their association with assessing bodies (Annexure 1E)

14. Copies of Agreements with Assessors 15. Accreditation Manual including the following details –

a) Confidentiality Statement b) Conflict of Interest Statement)

16. Copy of filled up self- assessment questionnaire (Annexure -1C)

17. Computed results on Effectiveness of the Assessing Body in a given format (Annexure -1D)

18. Candidate Handbook

Fees Structure Details Fees I. Application Fee Rs. 25,000/- II. Assessment Fees

Category Central Office (Co)

Regional Office ( RO)

Testing Centers

(TC)

Estimated Assessment Mandays (Initial)

Assessment Charges ( Initial)

Document Central Office Regional Office Testing Centers

2 mandays 2 mandays 1 manday 1 manday A

1

0 to 3

0 to 5

Total – (6 mandays)

Rs. 30,000/-


2 mandays 2 mandays 2 mandays 2 mandays B 1 3 to 5 5 to 10

Total – ( 8 mandays)

Rs. 40,000/-


2 mandays 2 mandays 3 mandays 3 mandays C. 1 5 and above 10 and

above

Total – ( 10 mandays)

Rs. 50,000/-

III. Annual Assessment Fees ( Surveillance for I, II, III and IVth Year)

Category Estimated Assessment

Mandays ( Surveillance Assessment) Assessment Charges

(Initial)

A 3 mandays Rs.30,000/-

B 4 mandays Rs. 40,000/-

C. 5 mandays Rs. 50,000/-

Note : 1) Travel, Boarding and Lodging will be charged at actuals. Local / Regional

based Assessors will be deployed for the assessments wherever possible to

reduce these expenses.

2) Economy Class Air Fare/ Ist/ IInd AC Train Fare, Assessing Bodies Guest

House or 3 Star (Minimum) Hotel (boarding and lodging), local travel by

AC car/ taxis. Assessing Body may also make the ticketing and other

arrangements as per the requirements.

3) In case the verification of the documents requires more than 3 hours of work,

an additional man day fees will be charged.

4) NABET will charge 50% of the total estimated cost of assessment where

assessment is short closed due to concerns regarding – Competence of

Examiners, administrative procedures or any other reason.

5) The fee is to be paid by a Demand Draft payable at Delhi or a local Cheque

of Delhi in favor of “Quality Council of India”.

6) Only the Application fee is to be sent along with the application.

Applications not accompanied by the application fee will not be considered.

7) Certificate will be sent after receipt of full fees and expenses.

8) All fees are non –refundable.


ACCREDITATION CRITERIA forAssessing Bodies



National Accreditation Boardfor Education and Training (NABET) Quality Council of India

