accommodation & hospitality services student exit survey feedback 2014

Accommodation & Hospitality Services

Student Exit Survey Feedback 2014


Wouldn't have changed a thing about first year

accommodation; we have had so much fun in Westwood,

Cotswold!!

I don't remember what my preferred choice was but I was very happy with what I got.

I am happy about the room. But I've not been

told that my side of Thornbank cannot

receive sunshine at all.

I enjoyed my stay in john wood court, however i did not enjoy sharing a room. The person i share with cant be a more obnoxious, rude and annoying person


Meeting people from other backgrounds

Having a place to stay. Not having to buy furniture, bedding (though buying sheets was annoying) etc. when I am only in the country for the year.

I love that there is housekeeping service cleaning the common kitchen and my room

though the latter is not too often, but I like it.

Cleanliness and standard of cleaning service. Nice well lit thornbank building. Drawback = kitchen space small.

The view out my window. The layout of my room


The Housekeeping staff who cleaned the kitchen area were brilliant.

The person who delivered post and took out the recycling was really friendly

One of our housekeepers was an angel (the irish one)

Very nice teams

Friendly and frequent

Mostly very kindRecycling was great! Cleaning was good

Room cleaning service was good


Some members of housekeeping who cleaned the bedrooms were not as good.

The cleaning staff weren't very friendly and occasionally didn't do a thorough job.

Can be distracting when talking amongst themselves directly outside my room door

They were really noisy and didn't seem to care if we were working etc. they would sit on the stairs and shout down the phone for hours.

They spent up to an hour in the kitchen just talking very loudly(and in the hallway) which was very disturbing when I was trying to revise.

They were fast to fix any problems we reported with the bathrooms but they were not pleasant.

Compared to other kitchens in other accommodations etc the cleaning of our kitchen was less thorough. Only when we had a different cleaner did we realise the quality was a lot better,


The cleaners have been very noisy. Especially noticeable during the revision/exam periods; we've had to put up signs asking them to be quiet so we can study.

Late night noise from fellow students

Cleaners on their phones

cleaners talking

Construction starting too early on a weekend

extractor fan in kitchen (when the fuse was in...)

the noise of the builders when they were resurfacing the road outside of E32


There's a lot of emphasis on it, but some students still don't recycle nearly as much as they can.

Give us bigger recycling bins

Need more recycling space and empty food bin more often

There was a big plug of them when we first moved in but after a couple of weeks they seemed to have been forgotten.

Perhaps the motion activated lights could have a manual switch off for when they are not required during the day.

More information on how and what to recycle. Some of my flatmates still don't get it.

Harder enforcement of recycling, maybe greater incentives to save energy and recycle

The bald guy and the lady with the blond dreds in Eastwood, always smiling and chatty.

The man who delivered mail to Wolfson, and he took the recycling out

Many thanks to Wendy(Polden Level 1 housekeeper)

Lyn and Rachel for putting up with us all year! Sorry we have been such a pain!!

The Irish housekeeper - I don't remember her name, but she was great.

Debbie Escott- she was a lovely welcoming face and would always be a great help and have a smile on her face Our cleaner Jenny was

always very friendly and nice to talk to.

I do not remember her name but she's responsible for checking electronics and things routinely in Conygre.

Wendy (cleaner in Norwood) Rachel Taylor.

The woman who visited our house to check bins/washing etc was very friendly and kind and was fair, always explaining what things needed doing and why (house: Q3) - The woman who cleaned Q3's downstairs kitchen was very friendly, an extremely hard worker and always worked with a smile on her face!

The lady that delivers post to Quarry and Mendip (I am really sorry, I don't know her by name, but she is always so friendly to everyone - which was great when I didn't know anyone)

All people who clean/collect rubbish in Eastwood were great!

Cleaning team for quarry

Wendy, who cleaned Norwood is fabulous and we love her.

Rachel Morton

Anne T on level 4 Quarry has been a superb cleaner

Marlene (Cleaning staff Wolfson Level 5) was excellent

Anna

The bin men who do W2D1, and a female cleaner who is from Bristol, they are always polite and cheerful! Good service. :)

The cleaners of flat SA3

Its always nice to see Debbie Escott around lunch time, its nice to have a chat and to know that if we have any issues we can tell her. Thank you Debbie!Rachel (the cleaner for

SC8). Always does a great job and sings while she's doing it - providing great entertainment :)

Stefan and Debster! Also Martin Reed - absolute hero.

One of the cleaners who cleans our kitchen (woodland court, floor 2) is always friendly and definitely cleans it to the best standard. Not sure of her name but she is quite short with blonde hair

Sharon from Housekeeping always works efficiently to high standards and is always happy to engage with students.

The bin men who do W2D1, and a female cleaner who is from Bristol, they are always polite and cheerful! Good service. :) The cleaners on floor 3 in Woodland

B

Darota, solsbury kitchen cleaner

I didn't catch her surname, but Sharon was very lovely when she came round and cleaned my room. Originally from Wales

The cleaners of flat SA3

Georgina the cleaner. She's amazing!

Dorota our cleaner - she does a fantastic job of cleaning our kitchen.

The British lady with short grayish hair in Cleveland build. So once and helpful:)

All of Pulteney Court staff was great!!!!!

Vanessa Chambers Amy Goodlass

Fran-carpenter house. what a 'babe'

John Wood Building - Adrian (Housekeeper); Cathy and Wendy (Cleaners).

Ms Agnieszka Kepska, who was supportive and replied promtly to queries

Steve is a fantastic person, very communicative and helpful. He puts incredible effort to make us feel comfortable and belonging. The staff in Pulteney Court is really good

All staff members in Carpenter House!

Thornbank cleaner for beech house level 3

As mentioned throughout the survey the housekeeper with short hair who is usually in the housekeeping office at Pulteney. She is so helpful and kind and you can tell she genuinely wants to help us. She is awesome!

Alison from Pulteney Court made my stay extremely welcoming

Pulteney Court housekeepers

Mandy (House keeper) Steven (Security)

The entire Pulteney Court staff team deserve commending for their wonderful effort and hard work. Thanks guys!

Two British cleaners who cleaned the John Wood Building kitchens

accommodation & hospitality services student exit survey feedback 2014

Documents

university accommodation

year accommodation

person i

room allocation

preferred choiceyes

preferred choice3

best aspects of living

preferred choiceno