accommodation & hospitality services ops team 1 staff meeting

Accommodation & Hospitality Services

Ops Team 1 Staff meeting


Changes

Environment

HR

Health & Safety

Student Exit Survey

AOB

Agenda


Changes

Ben - 3 month assignment

Jess – Polden/Mendip/Quarry

Debbie – Eastwood

Welcome to Kinga Krzysztofinska

Good luck to Wojciech Swiderski

Goodbye to Andrzej Chlebowski


Environment


ISO14001

• The surveillance visit will take place on the 26th + 27th January

• Its to ensure that we are still providing a system or frame work which is committed to reducing our environmental impact


ISO14001


Snow + Ice January 2015

On Campus Emergency Snow and Ice Procedure

In the event of the University being closed due to snow and ice conditions, the following procedure must be followed: Accommodation Manager/Team Leader will contact the following Key supervisory staff:

Mike Gale – 07803 180 804

The following key worker will be contacted by Mike for Snow and Ice clearing:

Simon Moon – 07770 606 939 William Smith – 07955 003 396

In the event that the above are unable to travel in, Security will be contacted (385349) to see if they can assist with transport to and from the University. All staff will report to Marlborough HK office (5270). Mike will attend to any commercial requirements. Will and Simon will follow the priority Snow clearing route to enable safe passage for customers. Only if time allows a further route of Snow clearing will be followed around Campus accommodation.

Payment for Key workers is at plain time for the hours worked in addition to their normal pay for the day, and also a day off in Leiu.


Guidance on staff attendance during periods of major transport disruption or severe weather conditions

1.The University will be open unless a specific message is made on the University website, local radio, official recorded message line or if it is to close early via a message from the Vice-Chancellor or nominated Deputy. To ensure that staff know whether to start travelling to the University a decision will be made and communicated as early as possible at the start of the day

2.Where a member of staff is unable to get to work or is likely to be significantly delayed, they must inform their line manager at the earliest opportunity, and, if appropriate, give an indication of their expected time of arrival.

3.Where a member of staff arrives at work late due to major transport disruption or severe weather conditions they will not be required to make up the lost time and will not suffer any loss of pay.

In most instances it will be acceptable for a day’s annual leave to be used, and, if the full year’s leave entitlement has already been exhausted, it will be acceptable for a day to be brought forward from the next leave year.


Zero wasteZero waste is initiative in which we are looking for kitchen groups that have been identified to commit to not having a General waste bin within their kitchen.

This has never been attempted before and is being led through the environmental matters group. It is aimed at actively reducing the amounts of general waste and increasing the recycling with each kitchen.

If you can think of a kitchen that would be a good choice for this trial, please let your AAOC know.

HR



Annual Leave

Requests for taking more than 12 working days annual leave at any one time should be made by 31 January each year, stating both the length of holiday requested and any special factors, e.g. you are going on honeymoon.

Managers will then review these requests and approve annual leave wherever possible.

Where, due to holiday requests, staffing levels would be too low we would encourage teams to discuss it collectively with their managers and find a resolution. If that is not possible, managers would make a decision based on the circumstances of the situation. Included in this would be how annual leave over previous peak periods was allocated.

Health and SafetySigning in and out


Blog



Blog Updates


Where can you find it?

https://wiki.bath.ac.uk/display/Accommodationops/Accommodation+Blog

https://wiki.bath.ac.uk/display/Accommodationops/Accommodation+Blog

Student Exit Survey



Wouldn't have changed a thing about first year

accommodation; we have had so much fun in Westwood,

Cotswold!!

I don't remember what my preferred choice was but I was very happy with what I got.

I am happy about the room. But I've not been

told that my side of Thornbank cannot

receive sunshine at all.

I enjoyed my stay in john wood court, however i did not enjoy sharing a room. The person i share with cant be a more obnoxious, rude and annoying person


Meeting people from other backgrounds

Having a place to stay. Not having to buy furniture, bedding (though buying sheets was annoying) etc. when I am only in the country for the year.

I love that there is housekeeping service cleaning the common kitchen and my room

though the latter is not too often, but I like it.

Cleanliness and standard of cleaning service. Nice well lit thornbank building. Drawback = kitchen space small. The view out my window.

The layout of my room


The Housekeeping staff who cleaned the kitchen area were brilliant.

The person who delivered post and took out the recycling was really friendly

Very nice teamsOne of our housekeepers was an angel (the irish one)

Friendly and frequent

Mostly very kind

Recycling was great! Cleaning was good

Room cleaning service was good


The cleaning staff weren't very friendly and occasionally didn't do a thorough job.

They were really noisy and didn't seem to care if we were working etc. they would sit on the stairs and shout down the phone for hours.

They were fast to fix any problems we reported with the bathrooms but they were not pleasant.

Compared to other kitchens in other accommodations etc the cleaning of our kitchen was less thorough. Only when we had a different cleaner did we realise the quality was a lot better,

They spent up to an hour in the kitchen just talking very loudly(and in the hallway) which was very disturbing when I was trying to revise.

Some members of housekeeping who cleaned the bedrooms were not as good.


The cleaners have been very noisy. Especially noticeable during the revision/exam periods; we've had to put up signs asking them to be quiet so we can study.

Late night noise from fellow students

Cleaners on their phones

cleaners talking

extractor fan in kitchen (when the fuse was in...)

Construction starting too early on a weekend

the noise of the builders when they were resurfacing the road outside of E32


Many thanks to Wendy(Polden Level 1 housekeeper)

The man who delivered mail to Wolfson, and he took the recycling out

I do not remember her name but she's responsible for checking electronics and things routinely in Conygre.

Cleaning team for quarry

The Irish housekeeper - I don't remember her name, but she was great.

Wendy, who cleaned Norwood is fabulous and we love her.

Our cleaner Jenny was always very friendly and nice to talk to.

Rachel Morton

Anna

Anne T on level 4 Quarry has been a superb cleaner

The lady that delivers post to Quarry and Mendip (I am really sorry, I don't know her by name, but she is always so friendly to everyone - which was great when I didn't know anyone)

Lyn and Rachel for putting up with us all year! Sorry we have been such a pain!!

Marlene (Cleaning staff Wolfson Level 5) was excellent

The woman who visited our house to check bins/washing etc was very friendly and kind and was fair, always explaining what things needed doing and why (house: Q3) - The woman who cleaned Q3's downstairs kitchen was very friendly, an extremely hard worker and always worked with a smile on her face!

The bald guy and the lady with the blond dreds in Eastwood, always smiling and chatty.


AOB

accommodation & hospitality services ops team 1 staff meeting

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