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Access to Care M6920 November 13, 2001

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Page 1: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Access to Care

M6920November 13, 2001

Page 2: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Definition of Access

Care when YOU want it Care you can afford without

undercutting other needs Care you are comfortable with Care which adds to your health

status

Page 3: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

fieldmodelnurs10.gif

Page 4: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

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Primary and secondary syphilis - Rates by state:United States and outlying areas, 1997

N ote: The to ta l ra te of prim ary and secondary syph ilis for the U nited S tates and outly ing areas (including G uam , Puerto R ico, and V irg in Is lands) w as 3 .3 per 100,000 popula tion.

3.5

The H ealthy People year 2000 ob jective is 4.0 per 100,000 population

3.5

1.1

(n=42)(n=7)(n=3)

2.62.1

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Virg in Is.Puerto R ico 1.8

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8.4

9.6

9.8

Page 5: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

0.2

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0.6

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Primary and secondary syphilis - Rates for women by state:United States and outlying areas, 1997

N ote: The to ta l ra te of prim ary and secondary syph ilis fo r w om en in the U nited S tates and outly ing areas (includ ing G uam , Puerto R ico, and Virg in Is lands) w as 2.9 per 100,000 popula tion.

3.1

The H ealthy People year 2000 objective is 4 .0 per 100,000 population.

3.3

0.8

(n=43)(n=7)(n=3)

2.72.2

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Virg in Is.Puerto R ico 0.0

G uam 0.0 5.1

7.9 9.0

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Page 6: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Primary and secondary syphilis - Counties with rates above and counties withrates below the Healthy People year 2000 objective: United States, 1997

R ate per 100,000population

<4

>4

(n=2,702)

(n=413)

Page 7: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Barriers for Vulnerable Populations

Population Organizational Bars Financial Bars

Chronically ill Array of servicesincomplete

Restrictive eligibility

Persons with AIDS Service gaps, providerfears

Exclusion fromcoverage

Substance abusers Fragmented service,cultural insensitivity

Imbalance in financingbetween public/private

Page 8: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Timing of care

symptoms occur you can get to it

• missing work• transportation

an authority figure says so• parent• employer • practitioner

Page 9: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Affordability of care

insurance coverage out of pocket expenses for the care collateral expenses

• prescriptions• supportive aids• assistance

lost opportunity costs

Page 10: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Uninsured midlife adults

0%

10%

20%

30%

40%

50%

60%

70%

80%

Went withoutcare

Had billproblems

Had accessor bill

problems

Insured

Uninsured

Commonwealth Fund 1999 National Survey of Workers’ Health Insurance

Page 11: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Medicare Recipients with Income $10,000/yr.

0%

10%

20%

30%

40%

50%

60%

65-84 85 and up

MenWomen

Page 12: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Insured, but how?

Perceived typeof plan

Actual plan isHMO

Actual plan isNon-HMO

HMO 35% 13%Non-HMO 11% 41%

0

2

4

6

8

10

12

% Dissatisfied

In HMO/ReportHMO

Non-HMO/ReportHMO

In HMO/Reportnot

Non-HOM/Report Not

Center for Studying Health System Change Issue Brief #30

Page 13: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Who are the uninsured?

Contingent workers Part-time workers Small/individual businesses Early retirees High-cost individual insurees Un-enrolled Medicare/Medicaid

eligibles

Page 14: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Individual insurance costs

Hypothetical individuals submitted to 19 companies in 8 markets (60 per person)

Asked to underwrite a policy with $500 deductible and $20 co-pay per office visit

response might be• “clean offer” = standard coverage and rate• coverage with restrictions in a rider• coverage at a higher rate• refused coverage

Kaiser Family Foundation #3133

Page 15: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Case 1

24 yo with hay fever• rejected 5 times• 46 of 55 limitation• range $408-$4,596/ year

Page 16: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Case 2

36yo 10yr post knee repair• rejected 7 times• 15 clean offers• range $588 -$5,112/ year

Page 17: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Case 3

48yo 7yr breast CA survivor• 26 rejections• 11 clean offers• range $1,464-/416,344/year

Page 18: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Case 4

Family (36 yo parents, 10 yo, 12 yo with asthma and Otitis Media)• 9 offers excluded 12 yo• many riders/increases• range $1,692-$15,444/year

Page 19: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Case 5

62 yo overweight smoker• rejected 33 times• 2 clean offers• range $9,936-$20,048/year

Page 20: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Kaiser Family Foundation #3133

Case 6

36yo HIV positive• rejected 60 times

Page 21: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

%Uninsured by race, ethnicity

0

5

10

15

20

25

30

35

1990 1998

White

African-American

Hispanic

United Hospital Fund, March, 2000

Page 22: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Comfort with care

language• care through trained translators• family translators

culture style

• formality/informality• "charity" attitude

Page 23: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Language barriers

0102030405060708090

100

Selfreport

DX good

Selfreport Dx

poor

Selfreport Tx

good

Selfreport Tx

poor

Wishbetterexplan

No wishfor more

No needinterpreter N240

interpreter used(n121)

no interpreter(N102

Baker et al, JAMA 275:10, Pg. 783-88

Page 24: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Care which adds to health

minimize excess access increase access to

prevention/screening fill particular gaps, such as mental

health services

++++++

Page 25: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Hepatitis B and Hepatoma

“Attention must be paid. Life must be prolonged”

All the support and encouragement you can muster:• CDC web site: www.cdc.gov• WHO web sit: www.who.int• Hepatitis Central web site: www.hepatitis-

central.com• American Liver Foundation web site:

gi.uscf.edu/alf.html

Page 26: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Infergen®-ConsensusInterferon

Infergen®: has Triple the success rate of Combination therapies in Consensus Interferon Trials Infergen®

Testing of Maxamine™ and Infergen® Infergen® Package Insert for Patients

Page 27: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Liversupport.com

You are here because you or someone you care about has a liver disease or concern and you want to learn what you can do about it.

• What you discover on this site will definitely help you.

• To begin with, a scientifically-proven nutritional supplement you will read about here is actually prescribed by doctors in Europe.

Page 28: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Liversupport.com

European physicians routinely prescribe this substance specifically to help protect and support liver function in patients with serious liver concerns (including chronic hepatitis and cirrhosis).

Page 29: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Liversupport.com

Now, in the USA, you can get the most powerful form of this valuable substance without a doctor's prescription, and we will tell you how. • Click here to learn more about this safe

and powerful liver protector along with other helpful information for liver patients

www.LiverSupport.com ©

Page 30: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

The preceding brought to you by

Olympus microscopes SmithKline Beecham

pharmaceuticals

Page 31: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

According to CDC analysis

For treatment of hepatitis C, interferon alone is 7-10% effective

In combination treatment, persistent effectiveness is at the 15% level.

Page 32: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

United States Canada Germany

Access: unable to see specialist 23% 18% 10%

Unable to get dx. tests 22 22 13

Unable to get care 23 13 9

Postponed care 34 20 14

Specialists: Choice not adequate 16% 27% 10%

Long wait 20 34 30

Average wait for appointment 5 days 14 days 4 days

Time Dr or Nurse spent 25 min. 19 min. 19 min.

Did not have blood pressure check last year

11% 17% 21%

*ADAPTED FROM HEALTH AFFAIRS, Summer, 1996 Datawatch

Health Affairs Summer, 1996 Datawatch

Access to care by those with significant problems

Page 33: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Ways to achieve a policy outcome

State preference and hope? Legal requirements/sanctions

• Economic sanctions • Business sanctions Contractual incentives

Contractual commitments• Pay if you do• Withhold pay if you don’t

Page 34: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Potential actions

Provider Standards Fee for service License

requirements Capitation contracts Penalty for failure to

meet goals

Patient education Reduced rates for

response Reduced co-pays or

deductible Material rewards for

participation

Page 35: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Actions to increase access

Financial access• expansion of Medicaid

• Oregon Plan• Raising limits for prenatal to 300% (1990)

• COBRA (1987)• Medical Savings Accounts (1996)• CHIP (1997)

Page 36: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Red: separate planYellow: MedicaidTurquoise: Combined

CHIP plans by state

Page 37: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Negative impact of welfare reform

In 1995, 88% of poor children received food stamps

Medicaid and food stamp eligibility have not changed with welfare reform

In 1998, 70% of poor children received food stamps

Page 38: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Increasing access, cont.

geography• Hill Burton Hospitals

geography/finances• OEO Neighborhood health centers• 330 Migrant Community Health

Centers• Community mental health centers

Page 39: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Increasing access, cont.

geography/culture• 330 neighborhood board approach• "community health workers"--IHS• requirements for translation services

disability• Handicapped access laws• Americans with Disabilities Act

Page 40: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Average Hours in Charity Care in Previous Month

0123456789

10

% Revenue from Managed Care

0%1-20%21-40%41-60%61-84%>85%

Page 41: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Changes in charity care

%providing

Averagehours/mo.

1996-97 76% 11.1

1998-99 72% 10.6

Change -4%** -0.5 hrs** p not significant**P significant at <.001

Center for Studying Health System Change

Page 42: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Managed care for uninsured*

0% 20% 40% 60%

Uninsured with difficultygetting carePersons withoutInsurancePersons in Poverty

HMO Penetration

*Center for Studying Health System Change Issue Brief #25 (Jan, 2000)

Page 43: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

HIPPA

Made insurance portable from one job to another

Limited use of ‘pre-existing conditions

Limits exclusions to conditions or treatments, if done uniformly

Cannot deny or charge more based on• health status• medical history• medical condition• claims experience• receipt of health care• genetic information• evidence of uninsurab.• disability

Page 44: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Programs for the uninsured

Boston HealthNet & Network Health Hospitalization, OP, ER, dental, vision,

MH, pharmacy Below 200% poverty get free Enrollment 73,000 $ from state uncompensated care pool Providers paid fee for service

Page 45: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Uninsured, cont.

Wishard Advantage, Indianapolis Hospitalization, OP, ER, pharmacy, MH Free below 150% FPL; shared up to 200%

FPL Enrollment 20,000 $56Million city/county property tax Primary care capitated $15/mo

Page 46: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Uninsured, cont.

Ingham Health Plan, Lansing, Mich OP, pharmacy Free below 100% FPL; share to 250% Enrollment 8,500 $3.5Million from state, Medicaid, county

tax Providers fully capitated $24/mo

Page 47: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Issues for the elderly

50% of those over 85 need assistance

Care often includes non-health components such as housing

Existing finance mechanisms not designed with these issues in mind

Page 48: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Use of assisted living

0%

10%

20%

30%

40%

50%

Physical condition

Cognitiveimpairment

Wheelchair

Dailyincontinence

75%FemaleAverage age: F 84.5 M 82.5

Page 49: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Practitioners decide, not patients

Older women with localized breast cancer have a choice• Breast-conserving surgery• Mastectomy

BCS used where• highest BCS fees (9x as likely)• belief in patient participation (6x)• MST favored by male surgeons

Mandelblatt et al, Medical Care 39:3 (228-242)

Page 50: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

The particular role of public hospitals*

Inclusivity Continuity Responsiveness Visibility

*Opdycke, Sandra 1999 No one was turned away: the role of public hospitals in New York City since 1900 New York: Oxford University Press

Page 51: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Decreasing inappropriate access

shift out of emergency rooms monitoring of high-tech procedures

to limit over-use control of ownership of facilities/

equipment information about alternative

approaches

Page 52: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Use of NYC emergency departments, 1998

42%

32%

7%

19%

Non-emergent

Emergent/PrimaryCareEmergent/EDCare/AvoidableEmergent/EDCare/Non-avoidable

Billings et al, Emergency Dept. Use: the NY Story. Commonwealth Fund: Nov. 2000

Page 53: Access to Care M6920 November 13, 2001. Columbia University School of NursingM6920, Fall, 2001 Definition of Access l Care when YOU want it l Care you

Columbia University School of Nursing M6920, Fall, 2001

Attempted use of planning

Comprehensive health planning HSA/SHCC/SHPDA Certificate of Need Push to managed plans or managed

competition