Total Student Loan Debt Surpasses The One Trillion Dollar MarkThe amount of student loans taken out last year crossed the $100 billion mark for the first time and total loans outstanding will exceed $1 trillion for the first time this year. Americans now owe more on student loans than on credit cards.

Report From Federal Reserve Board – October 2011

Now, more than ever. Schools need to recover MORE BAD DEBT.

Debt Collection Complaints Rise 20% in 2011.

Complaints about debt collection practices jumped nearly 20 percent in 2011, according to data released late Tuesday by the Federal Trade Commission.

As reported by Inside ARM – March 2012

Students are scared, frustrated and worried.

Collection firm announces launch of “Nice People Collect More”. January 4, 2012. Access Receivables Management (ARM), a Maryland based collections firm has announced the launch of their “Nice People Collect More”.

The launch marks a commitment by the firm to a total non-confrontational collection process. According to ARM President, Tom Gillespie, our new website, whycreditmatters.net demonstrates our corporate commitment to totally repudiate bad practices and collect more through credit education”.

As reported by Inside ARM – January 5, 2012.

Tom Gillespie – President Certified Collection Agency ExecutiveCertified Credit CounselorIndustry Executive since 1981.

The following pages contain actual comments from debtors about our “Nice People Collect More” consultative approach.

Since implementing “Nice People Collect More” in November of 2011, Access Receivables has increased its’ average payment per debtor by 47%.

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AVG PAYMENT

AVG PAYMENT

Carol Sample – Schools Supervisor20 years of experience in collections managementAccess team member since 2004Certified Credit Counselor – Certified Collection Counselor

Ms. (name withheld) is an asset to your company. Her professionalism, patience and show of understanding is the reason I am paying my bill.

Rae Lockard - Director of OperationsAccess Team Member since 200120 years experience in collections managementCertified Credit Counselor – Certified Collection Counselor

This is the first time I have ever written a collection agency, however due to the professionalism and courtesy one of your collectors displayed. I felt the need just to say thank you. A little compassion is a great sign of greatness in difficult times.

Roy Holloway – Schools Collection SupervisorAccess Team Member since 2002Certified Collection Counselor20 Years Experience in collections and collections management

Thank you so much for your help! I was frustrated as a result of our contract termination and subsequent dispute. You really went above and beyond what was required and I really appreciate that. I am now willing to pay. 

Lisa Coleman – Finance AdministratorAccess Team Member since 2000Over 20 years experience in collections.

My name is (name withheld). I am writing to advise what a true asset (name withheld) is to your company. She exemplifies quality customer service. She is always compassionate and is a true professional.

It is my belief that the success of an organization depends on employees like (name withheld). 

Melissa Robinson – Training and Compliance ManagerAccess Team Member since 2004Over 15 years experience in collections Certified Credit Counselor – Certified Collection Counselor

Kathy Monaldi – Collection SupervisorAccess Team Member since 2000Over 20 Years of Experience in CollectionsCertified Collection Counselor

I feel grateful to have dealt with these two representatives. It makes it a pleasure to call in with my payment. I have not had that experience with other collectors. GREAT CUSTOMER SERVICE.

I just wanted to write you this note to say that (name withheld) is the nicest collector I have ever dealt with. She is very kind and understanding, and makes you want to take care of the debt so you don’t disappoint her.

Pam LongVice President Sales and MarketingAccess Team Member since 2000

Your representative displayed an extraordinary ability to blend individual consideration with her professional objectives. She showed a willingness to investigate, compile data and evaluate my dispute. She found common ground to establish an amicable resolution to our account. She is an asset to your company.  Kevin Gillespie

Sales and Client RepresentativeAccess Team Member since 2006

Melissa Lintz - Administrative ManagerOver 15 years experience in collectionsAccess Team Member since 2003

When the debtor calls, it’s a special occasion. Let’s treat them that way.

Tom Gillespie – President

Chauna BrownDirector of First Impressions