accenture s.no vol point page clause in rfp … vol point page clause in rfp clarification required...

S.No Vol Point Page Clause in RFP Clarification required Clarification

1 1

2.2.1. State Portal including

Applications & Electronic

forms 6. State Portal 10, 30

iii. Multilingual: The portal would

primarily be available in local

language &English. iii.

Provide multilingual content;

primary languages would be

Marathi, Hindi andEnglish.

Please confirm on

languages supported by

State Portal along with

eform & content

The languages Should be

English and Marathi

2 1

2.2.1. State Portal including

Applications & Electronic

forms 10

MMP Services – Services already

identified under State MMPs

wherework is yet to start and

which are not covered under High

Volumes Services.

Our understanding is that

e-services and MMP

would be integrated with

State portal using link

based integration. Please

confirm.

There should be a provision of

connectors from SSDG to e-

District application.

3 1 4.7. Implementing Agency 23

ii. The implementing agency shall

customize/enhance the current

state portalaccording to the SPF

provided by NIC.


IA need to develop new

state portal as per SPF

guidelines provided by

NIC. Please confirm

Existing Portal is in Share Point

2010 and SQL Server 2008 as

a database . The IA should

enhance and customise the

existing portal for the entire

functionality for supporting the

SSDG application and project. .

4 1 4.7. Implementing Agency 23

k. Integration of any existing

application like e-district with the

proposedsolution.


any existing application

will be integrated with

state portal as link, so

there will be link based

integration. Please

confirm

e-District forms should be

accessed through the state

portal and SSDG application.

Accenture

5 1

5. Departments & Services

Identified for development

ofe-forms under SSDG for

Maharashtra Annexure

1 Annexure 2 27, 73, 75

40 e-forms by C-DAC as listed in

Annexure 1 and 25 e-forms

proposed under e-District as listed

in Annexure -2 have to be

integrated (after customization

whererequired) into the State

Portal,.

Our understanding IA

need to develop 57

services listed on page#

26 and need to provide

quotes for same only, in

financial table mentioned

on page# 51 of Volume 2

(table 6). Apart from this,

any other service/e-form

implementation will be

treated through change

request and there will be

separate cost for that.

Please confirm.

Implementing Agency (IA) to

leverage (i.e. make use of) the

forms developed by CDAC and

e-District

6 1 6. State Portal 31

Should have an interface to

connect with SMS / SMTP

gateway.


IA need to integrate with

SMS gateway provided by

state. Please confirm.

SMS gateway would be

provided by the State

government

7 1

7. Scope of Work &

Functional Requirement

Specifications 36

It is envisaged that mobile devices

would be an additional channel for

demanding and availing

government services. The Mobile

Services Delivery Platform(MSDP)

for providing services is expected

to become a preferred way in

duecourse of time.


IA need to provide

solution capability of

application which can be

integrated with Mobile

Services Delivery

Platform (MSDP) in

future. This will be treated

through change request, if

comes.Please confirm.

MSDP will be provided by the

GoM. The IA should make a

provision for its integrationwith

the state portal and SSDG.

8 1

7. Scope of Work &

Functional Requirement

Specifications 40

xxxviii. Integration of the Portal

with NSDL and GRASiii.

Integration of SSDG with

MahaOnline, e-district and District

SETU


GRAS, MahaOnline and

other applications will be

integrated with state

portal as link based

integration. Please

confirm.If understanding

is not correct, please

provide details for

integration along with

underlying technology of

application (GRAS etc.)

Provision should be there for

integration with NSDL, GRAS

etc. Government Receipt

Accounting System (GRAS)

9 1 7.6. Training 43 General question

Please confirm on training

delivery locations (state

HQ or district HQ) where

IA needs to deliver the

training to users

Batch training to be provided at

district HQs

10 1 18.2 Deployment SLR 65

Training -including Training

Master Trainersand end user

Training– completion

andsatisfaction of the training

sessions todepartment

officialsAPSCS&T would call for

feedback reports from

departments after each training

session. Penalty would be

imposed for delay in training/

insufficient training carried out by

the IA

Please elaborate how do

you plan to quantify the

effectiveness of training.

Feedback from the end user

based upon the matrix derived

by IA and Department

11 1 18.2 Deployment SLR 65

Application Development for e-

form, Integration with State Portal,

Unit Testing and User Acceptance

Test of e-Forms, SSDG and State

Portal Application ( including

metadata services, service and

Government office locator) and

compliance to all security

standards Project Sign-off and

Launch


all deployement SLR

milestone mentioned

should be associated with

value quoted for same

milestone instead of Total

Project value. Request

you to please update the

deployment SLR and

confirm

SLR as per GOI guidelines.

Assessment till Go Live to

exclude operations and support

12 1

11. Project Implementation

Schedule 55 Project Implementation Schedule

Does IA has the flexibility

to change milestone

dates provided it agrees

to meet the deadline of 24

weeks for complete

implementation without

incurring penalties as per

Deployment SLR? Please

clarify As per the RFP

13 2

ANNEXURE 9: Financial

Proposal Submission

Formats 52

Table 8: Format for Financial

Quote for Training and

Workshops-Cost per participant is

inclusive of Training Venue,

Training Kit , Trainer Cost etcThe

Total number of participants to be

trained would be approximately

6000 with a permissiblechange of

+ or - 5%The Number of

participants per batch may be 20

per batch.


IA need to provide only

trainer , training material

and trainer laptop to

conduct the training.

Basic Training

infrastructure, Training

Rooms, Sitting

arrangement, connectivity

and overhead projector

shall be provided by

Nodal Agency. Please

confirm.

Cost per participate shall

include all costs as mentionjed

in the RFP

14 1

ANNEXURE 6: Indicative

Bill of Materials 92, 93, 94

Minimum Hardware Specifications

– State Portal ComponentWeb

and Application Servers,

Database Servers, CMS, e-form ,

Directory Servers, EMS - 5 years

on Site Comprehensive Warranty

with 99.95 % uptime


IA needs to provide

warranty support till

contract period which is 3

years as of now. Please

confirm Go live plus 3 years

15 1 & 2

12. Payment Terms 5.2.

Payment Terms

Vol I - 58,

Vol II - 27

Implementation & training

payment terms

Please confirm on

Payment terms which

need to be used, as there

are different payment

terms mentioned on page

# 58 of Vol 1 and page #

27 of Vol 2.

Additional details mentioned in

Page 27 of Vol2

16 1

Section 4.7Warranty and

Maintenance (subclause1) 46

The Implementation Agency shall

provide a comprehensive warranty

fora period of 3 years,

commencing from the date when

the system goes“live” or when the

acceptance is completed as per

the AcceptanceCriteria

With respect to all third-

party products and

services purchased by

Accenture for Client in

connection with the

provision of the Services

hereunder, Accenture will

only pass through or

assign to Client the rights

Accenture obtains from

the manufacturers and/or

vendors of such products

and services (including

warranty and

indemnification rights), all

to the extent that such

rights are assignable

including third party

software or hardware

resold to the client

IA is responsible for the entire

life cycle of the project.

17 1

Section 4.7 Warranty and

Maintenance (subclause4) 47

If the Implementation Agency,

having been notified, fails to

remedy thedefect(s) within the

period specified in the contract,

department mayproceed to take

such reasonable and remedial

action as may be necessary,like

imposition of penalties as per

SLAs defined in this RFP at

theImplementation Agency‟s risk

and expense and without

prejudice to anyother rights which

department may have against the

ImplementationAgency

The bidder seeks to

propose that imposition of

penalties shall be the sole

and exclusive remedy for

any delay in services As per the Standard guidelines

18 1

Section 4.7 Warranty and

Maintenance (subclause 6 47

The Implementation Agency

hereby represents and warrants

that theSoftware as delivered

does not and will not infringe any

IntellectualProperty Rights held by

any third party and that it has all

necessary rights,or at its sole

expense shall have secured in

writing all transfers of rightsand

other consents necessary to make

the assignments, licenses and

othertransfers of Intellectual

Property Rights and the

warranties set forth in theContract,

and for department to own or

exercise all Intellectual

PropertyRights as provided in the

Contract. Without limitation, the

Vendor shallsecure all necessary

written agreements, consents and

transfers of rightsfrom its

employees and other persons or

entities whose services are used

Bidder will provide

intellectual property

warranty rights only for

copyright and trade

secrets infringement.2.

Bidder wants to retain the

ownership of the

materials developed by

the Bidder with

appropriate non-

exclusive, perpetual,

worldwide and non

transferable license to

MSeGS for using such

developed materials

without any additional

charge. This language

accordingly needs to be

changed Standard guidelines

19 1 Section 14 Approvals 59


be responsible for obtaining

approvals for anyStatutory and

Regulatory requirements (if any)

from any of the authorities.Further,

the Implementation Agency shall

be responsible to get

requireddocumentation completed

for obtaining such approvals from

time to time. TheImplementation

Agency shall undertake to do all

such acts and deeds as requiredto

ensure that the approvals are

obtained only with prior approval

of department.The State Nodal

Agency shall extend all

reasonable assistance to the

Implementing Agency

The Bidder seeks to

propose that each party

shall be responsible for

obtaining the necessary

approvals which are

applicable for their

performance of services No Change

20 1

Section 1.13Earnest Money

Deposit and its amount

(EMD) 10

Bidders shall submit, along with

their Bids, EMD of Rupees 10

Lacs only in theform of a Demand

Draft only in favour of SETU

Maharashtra, payable at

Mumbai.EMD in any other form

shall not be entertained

Can EMD be provided in

Bank Guarantee format

also? Yes

21 2

Section 4.6Performance

and Bank Guarantee 24


at his own expense, deposit with

department,within Fifteen (15)

working days of the date of notice

of award of the contract orprior to

signing of the contract, whichever

is earlier, an unconditional

andirrevocable Performance Bank

Guarantee (PBG) from a

Nationalized Bankacceptable to

department, payable on demand,

for the due performance

andfulfillment of the contract by

the bidder.

Can Performance Bank

Gurantee (PBG) be

deposited from Scheduled

bank also? Nationalised/Scheduled Banks

22 1 2.2.1 (point 4) 10

State Portal including Applications

& Electronic forms - Shall be

available anytime, anywhere: The

portal will be available 24hours a

day, 7 days a week, and

accessible from anywhere in

theworld via the internet. While

the technology shall be available

roundthe clock, functional support

might be available only during

thenormal working day.

Operations and

Maintenance support

hours – Our

understanding is that all

functional support ,

technology support,

infrastructure support and

helpdesk operations is

required during normal

working hours from 9 AM

to 5 PM Monday to Friday

only .Please confirm

The working hours are from 8

am to 8 pm

23 1 15 59 Post Acceptance Support

Operations and

maintenance - Our

understanding is that

SETU Maharashtra will

provide seating space,

desk , chair , electricity

connection, network

connectivity and required

access to the IA

personnel posted at

SDC/SWAN POC

premises . Please confirm

how many seats shall be

provided at the SDC and

SWAN POC premises

To be provided to the selected

IA at a place nearby to

SDC/SWAN

24 1 Annexure 7 44

Guidelines for Technical Proposal -

Point 9 Post Implementation Plan

Operations and

Maintenance - We

understand that the end

users using the portal

would be Service Seekers

(citizens) through the

CSC agents and

government employees.

Could you please suggest

the volumetric details for

the following a) Estimated

number of end usersb)

Estimated number of

concurrent users c)

Estimated growth of the

End users over 3 years d)

Number of hits to the

portal on an annual basis

IA to estimate the details and

propose accordingly

25 2 Annexure 7 44



Help Desk services – Our

understanding is that all

Helpdesk

communications (Written

and Oral) will be in

English only - Please

confirm

Communication should be in

English

26 1 7.3 iv 41

The Successful Bidder shall cover

comprehensive insurance of the

entireinfrastructure created by the

IA under this tender for the entire

duration ofthe contract period

The IA is required to

provide insurance for

infrastructure, including

servers & gap

infrastructure for 3 years.

Please confirm Correct

27 2 Annexure 7 44



Please confirm that the

helpdesk will be working

out of your premises.

Please advise if the

necessary infrastructure

like seating space, desks,

network and telephone

connections, computers,

electricity connection, and

required access to IA

personnel etc will be

provided by you, or does

the IA need to arrange for

the same. Please also

advise the location of the

help desk. If there is a

limit on number of seats

availability, then please

confirm how many seats

will be provided at client

location

To be provided to the selected

IA near to SDC/SWAN

28 2 Annexure 7 44



Help Desk services - Our


Government Employees

from the various

departments (for all

included services) and the

CSC operators accessing

this eforms/portal

application would be

contacting this IT

Helpdesk provided by IA

.Any additional increase in

department user count

and additional services

shall be addressed as

part of the change

request process at

additional cost . Please

confirm if this is correct No Change

29 2 Annexure 7 44




the citizens of

Maharashtra accessing

this portal outside of the

CSC location shall be not

be contacting the IT

Helpdesk provided by the

IA in this project and shall

be contacting a Citizen

call center which is

outside the scope of this

project and will be

provided by SETU

Maharashtra. Please

confirm if this is correct

All issues related to SSDG state

portal and eforms will be

handled by help desk provided

by IA

30 1 7.3 iii 40 Gap Infrastructure

The RFP does not provide

the locations of the Gap

Infrastructure roll out.

Please provide the same

for working out the

resource requirement for

supporting the same

IA sould carry out study for

assessment of Gap

infrastructure

31 1 6.4 33

Security of State Portal - The

State Portal Security will consist of

authentication, authorization,

portal accesscontrol, services

access control, secured pages,

single sign-on, security event

loggingand audit trailing etc. The

State Portal must meet GoI /

Ministry of IT / NICinfrastructure

and security standards

Security Services - Our

understanding is that the

required Firewall/s will be

provided by SETU

Maharashtra and the IA

will be guided by the

standard information

systems security policies

and guidelines - Please

confirm Yes. As per policy of SDC

32 1 9 50

Responsibility Matrix Summary -

Point 19 Helpdesk Maintenance

Helpdesk Management -

Please suggest if you

have any specific tool for

Helpdesk Management or

does the IA needs to

supply and implement an

incident management

tool.

No specific tool. IA to provision

for the same.

33 1 18.4 69 Operational SLR


SLRs governing Helpdesk

are applicable only within

the Service Window i.e 9

AM to 5 PM Monday to

Friday. Please confirm

8 am to 8 pm on GoM working

days

34 1 3.1.1 14

State Data Center - The civil work

for the SDC is ~ 90% completed.

The SDC expected to

beoperational by July 2011.

a. Please confirm if State

Data Center is fully

operational before the

start of the project, if not

please confirm where will

be eForm-Portal & SSDG

Servers will be installed

during the interim phase

till the SDC is ready. b.

Also confirm if IA need to

factor cost for migration

from temporary location to

State Data Center when it

becomes available.c.

What is the address of

SDC?

SDC to be operational by end of

August 2011

35 1 7.11 45

Back up Management Services -


provide for backup management

services(conduct regular backups

and restoration (if required), of

critical data and systemsto

achieve the required service level

Please suggest if you

have any specific

requirements for

managing the

backupsOur

understanding is that IA

will leverage SDC backup

hardware and software for

taking backups. Please

confirm.

Tape drive is mentioned in the

RFP

36 1 2.2.5 13

Gap Infrastructure - The gap

infrastructure in the form of

Connectivity (except the

bandwidth from the telecom

service provider) and Computing

Infrastructure shall be provided by

the Implementing Agency at the

departmental locations across the

State so as to facilitate delivery of

services from respective State

departments office, in response to

the requests raised through filled

in Electronic Forms on the State

Portal.

Bandwidth connectivity for

all offices will be provided

by respective

departments, and the

same will be managed

and supported by the

respective departments

IA has to estimate based on

the services provided by the

concerned departments.

37 2 Annexure 7 44 Guidelines for Technical Proposal

Please confirm that the

data center support will be

restricted to the

infrastructure being setup

for Implementing

Electronic Forms

Application, State Portal

and State Service

Delivery Gateway, and will

not cover the existing

server & network

infrastructure. Correct

38 1 7.5 42

Consumables - The replenishment

of consumables for the Hardware

deployed shall be made available

by the respective departments

The RFP states that all

consumables will be

provided by the state

nodal agency, please

confirm that this includes

the batteries for all UPS

installed for this project

Yes. Includes batteries for

single UPS of 1 KVA

39 1 7.5 42

Consumables - The replenishment

of consumables for the Hardware

deployed shall be made available

by the respective departments

Please also confirm that

all Consumables, like

printer cartridges &

backup tapes will be

provided by Mizoram

State IT Department

The consummables shall be

provided by the concerned state

departments.

40 1 9 50

Responsibility Matrix Summary -

Point 15 24x7 monitoring of IT

Infrastructure

The table mentions 24 x 7

monitoring of the

infrastructure. Please

advise if you need us to

provide resources tp be

available at the

datacenter for 24 x 7

monitoring. Overall 24x7 support is required

41 1 Annexure 6 92, 93, 94 1.15, 2.15 and 3.15

It mentions that the

warranty for the Web &

application servers,

Database servers and

CMS, e-form , Directory

Servers, EMS (Staging)

servers is required for 5

years. Whereas Section

4.7 point 1 (Warranty and

Maintenance), Section

7.12 point 1 (Warranty

and Maintenance) and

Annexure 8 (point 4)

Financial Proposal it is

mentioned 3 years.

Please confirm which is

correct. This has been

mentioned for other

datacenter hardware also.

Warranty for three years after

Go Live

42 1 2.2.3 12

Training & Manpower for SSDG,

State Portal

Our understanding post

implementation workshop

is out of scope. Please

confirm. 1 If post

implementation workshop

is in scope then please

provide workshop details

like frequency of

workshop, batch size of

workshop and location of

workshop.1.1. Our

understanding is that if

workshop needs to be

conducted then location

of workshop would be

only at state HQ. Please

confirm

All district HQs and identified

towns

43 1 2.2.1 9

The State Portal and SSDG

project infrastructure is expected

to be hosted in the SDC. However

if there is no SDC at the time of

implementation, then the State

would implement it in MSWAN

Network Operations Center (NOC)

and State would mandate the

Implementation Agency (IA) to

migrate the infrastructure in the

SDC whenever the SDC comes

up during the operations period

a)Inthisbid,dowehavetofac

torinthecostofmigrationofs

tateportalandSSDGinfrast

ructurefromNOCtoSDCwh

enitcomesup?Orwouldthat

migrationbetakenup as a

chargeable activity under

change request? b) What

is the address of NOC?


August 2011

44 1 2.2.5 13

The gap infrastructure in the form

of Connectivity (except the


service provider) and Computing

Infrastructure shall be provided by

the Implementing Agency at the

departmental locations across the

State ....."

a)Please provide details

of condition of gap

locations where

connectivity has to be

commissioned

i.e.whatarethe"gaps"to be

expected as far as

commissioning of

connectivity is

concerned? Also please

provide their address

details.b)Please provide

detailed HW BOM and

specificationsofallrequired

HW(such

asADSLRouters/Modems,

patchchords,RJ-

45connector,Ethernetswit

ches,Cat5/6cables, etc.)

for all the gap locations

for commissioning of

network connectivity.

Bidders to estimate the details

and propose accordingly

45 1 7.3 (point iii clause c) 40

Gap Infrastructure - The details of

number of offices and the units of

gap infrastructure per office will be

provided by the SETU.

A) Please proide address

of each and every gap

location in scope.

B)Incaseaddressescan'tb

eprovidedatthismoment,pl

easeprovidenumberofgapl

ocationofficesinscopeandi

nhowmanydifferenttowns/

cities/placesaretheseoffic

es spread across? Locations as per RFP

46 1 9 (Point 11) 50 Responsibility Matrix Summary

What exactly is scope of

IA as part of providing

Cabling etc at offices? Cabling as part of Gap

47 1 9 (Point 14) 50 Responsibility Matrix Summary

Is"Broad Band

Connectivity for all

identified Locations"is its

cope ofI A? Ifyes, please

provide details of the

same.

Departments will provide

broadband connectivity

48 1 Annexure 6 93 EMS

Please let us know

specifications of EMS. Provided in the corrrigendum

49 1 7.13 47

Management Information System

(MIS) Report Generation

Do we need Helpdesk or

EMS for this purpose? No

50 1 10 - point ix 53

Deliverables-Pointix-Tools to

monitor the SLAs should be

supplied by the Implementing

Agency.

Please let us know if SDC

already has any tool s to

monitor SLAs and

IAcanleveragethe same IA to provide tool.

51 1 11 55 Project Implementation Schedule

The project start date D is

mentioned as a. in

indicative Project plan -

from the date of "Issuance

of LOA "Our


Project Start date D

should be from "Kick off

Meeting" date

andnotfromIssuanceofLO

Adateandexecutionofagre

ementdate.Pleaseconfirm

andaccordinglychangethe

projectstartdatementioned

inIndicativeprojectPlansec

tion and Deployment SLR

section.Alsoourunderstan

dingisthatdetailedprojectpl

anneedstobeprovidedafter

'Kickoffmeeting'andnotpri

ortokickoffmeetingasmenti

onedinIndiativeProjectPla

nsection. Please confirm

and modify accordingly

D' would be the date of signing

of contract

52 1 18.2 64 Deployment SLR

a)Penaltyclausesarestring

ent.Pleasechangetheclau

sesothatlowerperformanc

efor'Deploymentofallrequir

edHardware,Commercial

OfftheShelfsoftware'and'D

eploymentofconnectivityat

allidentifiedlocations'starts

fromgreaterthan110days.

b)Penaltyfor'Deploymento

fallrequiredHardware,Co

mmercialOfftheShelfsoftw

are'iscalculatedonvalueof

undeliveredportion.Does'u

ndeliveredportion'mean

HW items not supplied on

site or does this mean

HW items not

commissioned?

c)Penaltyfor'Deploymento

fconnectivityatallidentifiedl

ocations'iscalculatedonthe

valueofnoncomplainantloc

ations'.Howdowecalculate

the'valueofalocation'? No change

53 1 18.2 63-66 Deployment SLR

IAassumesthatnumberofd

aysmentionedintheDeploy

mentSLRsarecalendarday

s. Please confirm. No Change

54 2 Annexure 9 - Table 3 50

Table3:Format for FinancialQuote

for Hardware and Networking

Equipments to be deployed at

Various Departmental Offices -

SETU reserves the right to

engage IA or any other

professional agency for supply

installation and maintenance of

the items stipulated under S.No 7

and 8 above.

Item 8 is not listed. Can IA

take that S.No.6 and

S.No.7are being referred

to here?Please confirm. Should be read as 6 and 7.

55 1

Annexure 4: Estimated

Infrastructure GAP of

IdentifiedDepartments 81 Gap Infrastructure

Number of

Desktops,UPS,Printer,sca

nnersrequiredarenotmenti

oned.Couldyouplease

provide the quantity of

each item that the bidder

has to quote for? As mentioned in RFP

56 1




IA understands that it only

has to provide

connectivity in 351 offices.

Please confirm No Change

57 1




It is mentioned that 869

offices"require minimum

computing

infrastructure".Can IA

assume that these 869

gap offices are in scope? Correct

58 1




It is mentioned that 869

offices "require minimum

computing infrastructure".

Can IA assume that 1

each of desktop, UPS,

scanner and printer is to

be provided in these 869

offices i.e. a total of 869

desktops, 869 printers,

869 scanners and 869

UPS have to be quoted

for? please confirm. No Change

59 1

7.3 Gap

InfrastructureAnnexure 6 :

Indicative Bill of Materials 40, 85 UPS specifications - Backup time

Specifications for UPS

mentions in Section 7.3

Gap Infrastructureiii. Gap

Infrastructure will

include:a. Computing

Infrastructure - Computer,

Printer and Scanner and

UPS (1KVA Line

Interactive UPS with half

an hour back up).While in

Annexure 6 the backup

time is mentioned as 1.0

KVA Line Interactive UPS

with 1 hour back Up ISO

Quality Certified.Which of

these two is correct for

the backup time?

1KVA with minimum 1 hour

backup

60 1


Bill of MaterialsLAN

Cabling 86 LAN Cabling

a) Specification for LAN

cabling (S.No.5) is given.

Could you please provide

detailed BOM (i.e. exact

quantity of CAT 6e cable,

patch cords, 9U rack wall

mount, 24 port

unmanageable switch

10/100 mbps, etc.) for

LAN cabling for all gap

locations?b) Please

provide more clarity on

unmanaged switch

IA should carry out a study for

assessment

61 1


Bill of Materials 86 BOM specifications

The RFP mentions

Minimum Hardware

Specifications – SSDG

ComponentRack Mount

Server (Single CPU)* for

storage, Rack Mount


LB, Rack *, Switch*Note:

the components marked

by * are to be purchased if

not already present in the

SDC.What is the status of

these items (Rack Mount


storage, Rack Mount


LB, Rack *, Switch*).

Does IA has to quote for

these? All hardware is to be purchased

62 1

Tape Drive with SCSI

Controller - Point 3.1 and

3.3 88 Tape Drive with SCSI Controller

In tape drive, RFP asks

for LTO3 / LTO4 but

capacity is mentioned as

2.0 TB (Native). At

present no tape drive

offers 2TB native

capacity, even LTO5

which is higher than LTO4

offers only 1.5TB as

native capacity. LTO4

offers only 800GB or

0.8TB as native capacity.

This has to be corrected,

moreover LTO4 tape

cartridge can support only

800 GB native capacity as

mentioned above so 1TB

native capacity LTO4 tape

doesn‟t exist at all so this

is also to be corrected. LT05 tape drive , 1.5 TB

63 1

Minimum Hardware

Specifications – State

Portal Component 93

CMS, e-form , Directory Servers,

EMS (Staging) – 2 Nos

a) For all these servers,

we have to provide 2

server boxes. Please

confirm.b) EMS (staging) -

Please provide details on

EMS (Staging) server

mentioned? Our

understanding is we do

not have to provide EMS

solution. Please confirm. Yes

64 1

Minimum Hardware

Specifications – State

Portal Component 94

Additional Items Required:Two

42U Rack Two 8 Port KVM Switch

with accessories

(KB,Mouse,Cable Harness etc) –

Rack Compatible Two 17 inch

TFT Monitor(Foldable)Layer 2

Manageable Ethernet Switch with

16 Ports SAN/NAS Space

required : 2 TB

a) Does the bidder has to

quote for the additional

items?b) If the answer to

the above question is yes,

then please provide

specifications

Yes. 42 U Rack with Dual

power, exhaust fans and

earhting.

65 1 3.1.1 14 State Data Center

Please confirm the status

of the SDCs in the state.

"a) Our understanding is

that SETU Maharashtra

will provide necessary

infrastructure facilities

such as required access

to the IA personnel

(posted at SDC/transit

location for SDC), seating

space, desk, chair,

electricity connection,

network and telephone

connectivity, etc. at both

SDC as well as at the

transit location for SDC

i.e. SWAN POC. Please

confirm.b) All the

necessary facilities and

infrastructure (such as

rack space, connectivity,

proxy server, anti virus

software and server, SAN,

etc.) which are expected

at SDC would be made

available to IA at transit

location for SDC i.e.

SWAN POC.Please

confirm."


August 2011

66 1



There is a milestone

'Assessment and

validation of physical

infrastructure assets at

SDC/SWAN PoC and

Gap Infrastructure details

from the point of view of

installation of IT hardware

for Portal andSSDG'. a)

This milestone is only for

assessment of

infrastructure at SDC or

SWAN POC, wherever

server infrastructure is

being installed, and does

not include assessment of

infrastructure at all gap

locations. Please confirm.

b) Procurement for gap

infrastructure can be

started as per the BOM

mentioned in RFP. Please

confirm

List of offices to be taken from

respective departments by the

selected IA

67 1



Identified Departments 81,84

Estimated Infrastructure GAP of

Identified Departments

a) BOM mentioned on

page 84 has to be

considered for Gap

Infrastructure. Please

confirm.b) Gap

Infrastructure BOM and

effort will be according to

the minimum specified in

the RFP. Any additional

effort and procurement

will be a change request.

Please confirm. No Change

68 1



Identified Departments 81



a) Total number of offices

for Gap infrastructure is

given as 2706 while total

number of gap

infrastructure items

required are 869 units

each of desktops,

pringes, UPS and

scanners. Could you

please list out only the

offices where gap

infrastructure has to be

supplied and installed? b)

Please provide breakup of

the number of units of

each gap infrastructure

item that have to be

suppied at each gap

office location?c) Please

give the number of offices

where gap infrastructure

has to be supplied and

installed.d) Please

indicate the cable box

quantity and the cabling

jobs to be done.e) Please

provide detailed BOM for

LAN cabling for all gap

locations.f) Is it possible

that network connectivity

has to be comissioned at

gap loaction offices where

gap infrastructure 869 units imply 869 offices

69 1



Identified Departments 81



Is electrical cabling also

required at Gap location?

In case it is required,

please provide eaxact

details of the electrical

cabling requirements.

Some cabling may be required

in certain locations

70 1



It is mentioned that

'Supply of Hardware,

System Software,

peripherals and other

accessories to the State

HQs & customer

premises" should be

complete by D+45 days„.

a) Procurement and

shipment of hardware

requires 8-10 weeks.

Could the IA have till

D+80 days„ after the kick

off meeting for the

procurement and supply

of hardware? If yes, then

could IA subsequently

have till 'D+110 days„

after the kick off meeting

for installation and

commissioning of

hardware?b) In case

procurement cycle for

Server hardware has to

start after 'Assessment

and validation of physical

infrastructure assets at

SDC/SWAN PoC' (D+15

days), then it will take

another 8-10 weeks for

the HW to be supplied

and another 2-3 weeks for

the HW to be installed.

Baseline is D + 75 days (page

64)

71 1


Schedule 55/56 Project Implementation Schedule

a) It is mentioned that

'Kick Off Meeting' is

scheduled for 'D+9 days'.

Does this mean that for

IA, project

commences/starts on

D+9th day? Please

confirm.b) It is mentioned

that 'The Implementation

Agency needs to submit a

detailed project plan

before commencement of

the project. Based on the

Project plan submitted by

IA, a kick off meeting will

be organized with all

concerned departments to

finalize the action plan.' It

is also mentioned that

'Kick Off Meeting' is

scheduled for 'D+9 days'.

So, IA will have only 2

calendar days to prepare

the project plan. Please

confirm

D' is revised to date of signing

of contract

72 1

2.2.5. Gap

InfrastructureThe gap

infrastructure in the form of

Connectivity (except the


service provider) 13,16 Gap Infrastructure

Our assumption is that the

Connectivity for all district

/ sub district and Tahsil's

already exist as part of

MSWAN. Please confirm

Connectivity will be avilable or

provided by the department.

73 1

Proposed Deployment

Architecture of State Portal 31

Proposed Deployment

Architecture of State Portal

The SDC Host both the

Production and Staging

servers and infrastructure -

- During Implementation

of SSDG- Post Go-Live of

SSDG Please confirm

IA should propose the required

architecture

74 1

7.13. Management

Information System (MIS)

Report Generation 47

Management Information System

(MIS) Report Generation

Does the MIS reporting

include automated

reporting through query's

and should this

information be available

for export into differend

files (Excel, CSV etc.)

Facility should be there to

download the generated MIS

files

Sr. No.

RFP

Section No.

RFP Sub

Section RFP Page No. Query by the IA Clarification

1 Vol 1 7.6 46 Where would the trainings take place? Could you

provide location wise participant break up?

At district HQs and big towns. IA to assess

2 Vol 1 7.6 46 What is training duration expected for each

training module? 3 days

3 Vol 2 Table 10 54 What is service window support required for

operations and support team (Helpdesk,

Datacenter Support) ? What is critical operation

window?`

8 am to 8 pm

4 Vol 2 Table 10 54 Would you provide with basic infrastructure

(Seating venue, Seating space, desktops,

internet connectivity, etc) for operations and

support team?

IA to provide the same

1 4 4.11 24 We understand that the requirements study will

be carried out at one cetral location. Please

confirm. IA to conduct a study with relevant departments

No Change

From the Service levele Metrics, it is understood

that the Go Live is desired to be happen within 6

months. No Change

Please confirm the project Go-Live timeframe 180 days

“The Application developed by the Implementing

Agency will be first test run at the State Capital

and in departments identified by Maharashtra

Government on pilot basis. Once stabilized and

accepted by the department, it may be replicated

in other locations”. Depends upon the applications selected. Any

where in the state is possible.

55

Wipro

2 11

73

18.2

36

We understand from the “Project Implementation

Schedule” that the project execution timeline for

Go Live is desired to be within 165 calendar

days.

66

We understand that the pilot is to go live within 6

months. Please confirm.

The entire project time frame (Go Live) for all the

identified services is 180 days

4 7 7.3 40 Could you provide details on the number of

offices and the units of gap infrastructure per

office. As per the RFP

“It is proposed to train a minimum of 2

employees per destination department per year

for processing of electronic Forms, SSDG &

Portal governance as prescribed in SPF”.

No Change

Could you provide details on number of

Departments and confirm whether the training is

an ongoing process for 3 years of Operations

and Maintenance Phase. Training is an ongoing process

7 7.6 42 We understand that the trainings will be for 3

days for users selected Department wise and

training venues being at state, district and block

levels. Pl confirm. Training at district HQs and big towns

Could you provide details on the no of

participants of the different types of trainings IA to analyse

Orientation Program on State Portal and

SSDG

Basic Computer Awareness

Process Training

SP&SSDG Application Training

Are each of the sessions of any of the above

trainings desired to be of 3 days?

Training is for a minimum of three days. The

content should be approved by the competent

authority like dept head etc.

Further, are the training venues be distributed at

district levels to cover its respective blocks.

Training at district HQs and identified big and

medium towns based on the number of

participants.

73 36

5 2 2.2.3 12

ANNEXURE

9:

Table 8 Part-II / 52:

We understand that the total no of participants

covering all the above trainings will be 6000.

No Change

Could you provide details on any relation of the

trainings mentioned in Section 2.2.3; Page 12

with those listed in this section.

Table for costing. A minimum of two (2)

employees per department have to be trained

every year

5

ANNEXURE

9:

Table 8 Part-II / 52:

Reference(s) (section /

number/page)

Content of RFP requiring

clarification Points of clarification Required / Suggestions Clarification

Page 38 Section-7.1 xvii What does this imply? Application should support Digitally

signed eforms?

Or

Users will have provision to login to the application using

Digital certificates?

Section-7.6 Kindly indicate the total number of Participants, batch size

and the no of training sessions. Already answered

(page-42) Kindly indicate the locations where the implementation

agency must conduct the training programs.Already answered

Section-5(Page-26) Departments & Services

Identified for development of e-

forms under SSDG.

IA has to develop 57 services from 7 departments. Please

ConfirmAs per RFP

Page-27 IA has to integrate 40 e-forms by

C-DAC as listed in Annexure1 and

25 e-forms proposed under e-

District as listed in Annexure2

IA will be responsible for developing application specific

connectors to accomplish integration with mentioned e-

forms. Please Confirm

Yes as per the RFP

Section-7.2 iii

(Page-40)

Page 36 Para 7.1 Integration with MSDP shall be

available 24X7 with 99.9%

uptime Need to insert standard exclusions for uptime

Integration should be 99.9% not the

MSDP solution

Integration of the Portal with

NSDL and GRAS Pl elaborate scope envisaged here It is a payment gateway integration

Page 21 - para 4.3Benchmark Testing & Sample

submission

Pl elaborate

As per STQC guidelines

Page 24 Para 4.11 FRS Pl share FRS created by Consultant. Will be shared with selected IA

Page 3757 Services Pl confirm that the other services mentioned in rfp like e-

district shall only be links

Integration through Connector for e-

district

Integration through Connector for e-

district and mahaonline through link

TCS

Volume I

The e-Forms engine should work

with the digital certificates.

Training

Integration of SSDG with

MahaOnline, e-district and

Please clarify the scope of integration

Volume 2

Both Should support digitally signed

eforms and Authenticated users shouold

login using certificates

Volume IPage 39 - xxix

& Volume II Page 28 -

5.2.6

IPR In event IA has product with preexisting IPR , how it is

protected we suggest pre-existing IPR and third party

IPR. IPR in the deliverable shall vest with the GOM if

the deliverable is specifically & exclusively developed

for the for GOM Transfering to GOM

Page 50Responsibility Matrix Pl elaborate on scope at row 11 & 14 Broadband connectivity will be provided

by respective Department

Page 53 - para 10Point iii Is process , workflow , frs under IA's scope. RFP saya

FRS is already existing. IA should study

Pl elaborate coverage of processflow. with in the departments

81 Gap Infrastructure Pl specify exact qty , rfp indcated 869 pl confirm. Already answered

General Users fo the system Pl specify expected number of users IA should study

57 Payment terms Pl specify payment terms for gap infrastructure As per RFP

Section-18.2 iii Migration of existing web sites to

the state portal and

commissioning these(Page-63) Web-sites.

46/7.12 - Volume I -120/4.7vi - Volume II

The Implementation Agency

hereby represents and warrants

that the Software as delivered

does not and will not infringe any

Intellectual Property Rights held

by any third party

Appropriate exclusions & remedies to be incorporated.

No change

58 - point 13 Penalty Clauses

The penalty shall be 0.5% of the value of the delayed

deliverable per week which shall not exceed 5% of the

value of the delayed deliverable, provided the delay is

solely & entirely attributable to the Implementation

Agency. We Request that overall cumulative penalty

under this contract shall in no way exceed 1% of the

contract value. No change

58 - point 13 Penalty & Liquidated Damages

We request that overall cumulative penalty under this

contract shall in no way exceed 1% of the contract

value. No change

63 - point 18.2 Deployment SLR

We request that overall cumulative penalty under this

contract shall in no way exceed 1% of the contract

value No change

Page 28 Para 5.2.5 Payment terms

Pl introduce % for delay in payment post submission of

invoice beyond a point. No change

Only maharastra.gov.in

Which all are the existing websites? We are assuming

only www.maharashtra.gov.in

Para 5.2.8 Arbitration

Request to include appropriate provisions pertaining to

exclusions & remedies for indemnification No change

SSDG CDAC component

Pl help us undesstand the CDAC component to be able

to respond better.

IA will be trained on CDAC componenet

by CDAC

General Acceptance criteria

Request to incorporate acceptance procedure as well

as a deemed acceptance provision – No change

accenture s.no vol point page clause in rfp … vol point page clause in rfp clarification required...

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