acceleration systems network management system (nms ... · acceleration systems nms reseller guide...

© Acceleration Systems 2015

Acceleration Systems Network Management System (NMS) Reseller Guide November 2015, v2.0

Acceleration Systems NMS Reseller Guide v2.0

Confidential 2

Acceleration Systems LLC Cloud Based Internet Acceleration

1 CAPS USER INTERFACE

1.1 USER LOGIN Users login with their assigned CAPS user name and password at https://caps.accelerationsystems.com. Each CAPS user name is associated with a specific Organization within CAPS.

1.1.1 Organization Tree

Within CAPS, Organizations are organized into a tree with parent – child relationships. A user can access information for the organization linked to their user name, and for any child organization. The user cannot see the parent organization.

1.2 DASHBOARD CAPS displays a dashboard for the user’s organization, as shown below. The dashboard shows current status of all devices in that organization.

1.2.1 Device Map

The Device Map displays the device locations for the user organization’s inventory of devices.

Green pins indicate devices currently online.

Red pins indicate devices that are not currently online.

https://caps.accelerationsystems.com/


Confidential 3

1.2.2 Dashboard Charts

Dashboard charts provide summary information by location and ISP. Temperature indicate status for the various groupings:

Green indicates that all devices in the group are online.

Yellow indicates that some devices in the group are online.

Red indicates that no devices in the group are online.

Devices by Location: Device location is determined using the device external IP address and polling GeoIP when the RBA connects to the AS management system. Devices are grouped by country, state and city.

Clicking a country displays devices by state.

To return to the Country view, click the [


Confidential 4

Devices by ISP: Device ISP is determined using the device’s external IP address to lookup the owner of that address. Devices are grouped by ISP.

These graphs allow the CAPS user to quickly determine if a problem is related to the public Internet in a specific geographic area or to a specific ISP.

1.2.3 Dashboard Stats

Scroll down on the CAPS Dashboard to view a table of the statistics used for the display. An example is shown below.

1.3 ORGANIZATIONS An organization is any entity that identifies the owner of a device managed by CAPS. Organization can represent a company, customer, company division or location, etc. Organizations are stored in an LDAP data structure with parent-child relationships. CAPS users are assigned an organization when the userid is created. This assignment is the root organization for that userid. The user can access any information related to that organization and to any child organizations. CAPS users can use organizations to manage devices in CAPS Inventory and to access information about devices in inventory. As used here, inventory includes devices in a warehouse and devices located at customer locations.


Confidential 5

In the example above, an Acceleration Systems user has selected “Organization” from the menu on the left. In the left column, CAPS displays the organization tree for Acceleration Systems LLC with the list of child organizations expanded. In the right column, CAPS displays a summary of the items for this organization. Each item in the list is a link to the page for that item. For example, clicking “Inventory” will display the Inventory page. Notice the search block at the top of the page, to the left of the user’s name. Enter the name of any object known to CAPS to search for that object and open the page for that object type with the object displayed. In the image below, the user entered “RBA” in the search and hit Enter to see the first SKU with RBA in the name.

1.4 INVENTORY Inventory is the primary view to access NMS information on devices.

Inventory allows searching by Organization or by Serial Number. In the image below, the Organization list has been expanded to highlight “ITNC Lab” and the inventory in the ITNC Lab is displayed in the table on the right.


Confidential 6

The user could also enter the last 4 or 5 digits of a serial number to see that device displayed.

1.4.1 Action Icons

Notice the set of “Action” icons shown with each inventory item. Each icon provides an action to manage the device.

Edit Device: Click this icon to display a panel to edit information about the device. The following panel is displayed.


Confidential 7

Delete Device: Delete Device removes a device from inventory. The following notice is displayed.

Control Services: Allows the user to view and modify device provisioning. Clicking the icon displays the services page for the device.

Clicking the Edit icon displays the provisioning information for the device.


Confidential 8

Download Configuration: Click this icon to download a copy of the configuration file for this device to your computer. The downloaded configuration will be the Latest backup configuration for the device.

Retrieve Log: Click this icon to open the Device Log Data panel as shown below. The Device Log Data panel is the first stop for diagnosis of an issue with an RBA. It is discussed in detail in the following section.

1.5 DEVICE LOG DATA PANEL The Device Log Data panel displays current status information about the device and provides access to more detailed information.


Confidential 9

If the device is online, the first 7 areas will contain data as shown above. Under Connected servers, the “Details” link next to each connected Accelerator (SPOC) will show statistics about the connection and live updates of current traffic from SPOC monitoring of the connection to the RBA. Under “Advanced Tools” the following buttons are available. [Cloud Connect] opens a window to logon to the RBA GUI. This provides remote access to

the RBA GUI that looks and operates just as if you were directly connected to the RBA. See description below.

[Local Analytics] opens a window to ntopng to view traffic analysis of traffic on the RBA. See description below.

[Graph Viewer] opens a window showing 25 graphs of various parameters on the RBA. See description below. [Availability Report] displays the availability report for the selected RBA. See description below.

1.5.1 Tier 1 Support

Tier 1 support will use the Device Data Log to determine the current status of the device in response to a customer call.

1.5.2 SPOC Details

Click the Details link next to any listed Accelerators to see the following information about the RBA connection to that accelerator. The graphs are dynamic, showing current activity for the selected RBA and SPOC.


Confidential 10

1.5.3 Cloud Connect

Cloud Connect allows the CAPS user to remotely login to the RBA GUI using any known userid and password. The CAPS user has all of the privileges of RBA userid to control and modify the RBA configuration. Click [Cloud Connect] to see the RBA login panel on a new browser tab.


Confidential 11

Enter your credentials and click [Login] to see the RBA Dashboard.


Confidential 12

1.5.4 Local Analytics

Local Analytics make use of data generated by NTopNG running as a Diagnostic on the RBA. Click [Local Analytics] to see the NTopNG home page for the RBA on a new browser tab. Here is a sample of the data presented by NTopNG.


Confidential 13


Confidential 14


Confidential 15

1.5.5 Graph Viewer

The Graph Viewer displays a set of about 25 graph showing various parameters for the selected RBA.


Confidential 16

Click on any graph to display an expanded view of the graph, as shown below.

Use the Right > and Left < arrow keys to navigate to the next or previous graph. 1.5.6. Availability Report Availability Report displays the availability report for the selected RBA.


Confidential 17

The Availability Report is color coded: Green = Available, Red = Not Available. The top section shows a bar graph of availability for the selected time period. The default time period is “Last 24 Hours,” as shown. The user can select “Last 7 Days,” “Last 30 Days,” or “Last 365 Days.” The lower section of the report shows availability for the selected Period and Year. The default Period is Monthly. Weekly and Yearly periods are also available.

acceleration systems network management system (nms ... · acceleration systems nms reseller guide...

Documents