Accelerating your journey to “Autonomous IT” With Business Critical Services

Akashdip SinghBusiness Development Manager

Cisco Customer Experience ASEAN

Self DrivingEnterprise IT

Journey to Autonomous IT

Start with the end in mind

Baselined Start

Realistic Incremental Steps

Triggers for Each Step

Ongoing Innovation

Autonomous Systems

Self-healing, Self-configuring, Self-managing, Self-protecting IT systems

Predictive Intelligence

Pro-actively prevent outages by predictive operational intelligence

Automated Root Cause

Learn through correlations to automate the RCA when outages happen

Operational Telemetry

Dynamically collect telemetry /set up operational policies & health rules based on SLOs

Instrument

Develop Instrumentation of IT systems through non-invasive agents

Source: Autonomous Systems - Cisco IT

Barriers to IT Innovation

The majority of technology budgets are spent on running the business

22%Innovate

78%Maintain the

environment

Source: ZK Research 2018

OPEX spent on network changes and troubleshooting

Policy violations due to human error

Network changes performed manually

Lack of visibilityCostly errorsResource depletion

Manual Operations can impede results

70% 75%95%

Source: McKinsey study conducted for Cisco

Cross-Architecture

Cisco® expertise powered by Analytics and Automation

FoundationAchieve operational efficiency and high

availability

AccelerationAccelerate

business agility

TransformationSet your

transformation agenda

Business Critical Services

Platform insights

Analytics and insights Cisco SME Actionable insights

• Correlate and analyze

• Visualize network KPIs, trend analysis, diagnostic information, and automated, prioritized Cisco® recommendations

Consultative support from Cisco consulting engineers

Increase operational efficiency and reduce cost

Foundational analytics

Insights from Database of 2.7M Cisco devices

• Advanced machine learning provides risk rating and crash probability. And it generates predictive notifications.

Fingerprinting

Automated actions

• Profiling of each device

• Identification of high risk assets

• Recommendations for how to decrease the risk

• Customized app designed by Cisco SME that delivers actionable insights on your identified problem/use case specific to your environment.

• Define data correlations that address your most pressing concerns

• Gain insight customized to Customer roles for “faster decision-making” & resolution of identified problems

Customized BCIPersonalize your view: Insights delivered how and where you want

• Outbound APIs deliver Cisco-processed Type 2 Platform Insights and Software Lifecycle Management data in a machine-consumable format.

• Improve conformance, anomaly detection, remediation tracking, and overall network performance.

• Make informed decisions to reach performance and availability goals

BCI API LibraryPut insights in the hands of those who need it, how they need it

Software Lifecycle Management

Grading – Risk analysis - Software recommendations

Automated risk report Bug tracking dashboard

Software, role-based stability profile, incremental analysis

Periodic insights and tracking of critical defects

Notifications

Create and manage critical alerts on bugs or patches

Report generation

PDF, XML, JSON, Word mode of report generation

Software Lifecycle Management

Results from a large service provider

30%faster time

to resolution

Prevented

$8M subscriber revenue

loss over 1 year

Automated Fault Management

Benefits

• Real-time detection of problem

• Automatically ”open a Cisco TAC case with required data

• No human intervention

• Increased speed of event detection and resolution

• Save countless hours of troubleshooting and case management

• Enhance network uptime & reliability

Enhance compliance

with actionable insights, recommendations, change-window support and automated remediation

Security compliance Identify gaps and recommend remedies

Software and configuration compliance and remediation Best practices for software features, release standards and updates, automation, configuration, and compliance

With new automation tools and processes

reduce compliance costs and riskby completing changes at

99.89% accuracy and

without human intervention, saving thousands of man hours

Compliance and Remediation

Cisco Incident Response’s expert team helps make your business ready and resilient when facing cyber threats and data breaches through proven processes, mature methodologies, and sophisticated technology backed by industry-leading Talos™ threat intelligence.

Enhance your security incident readiness and response

Threat mitigation

Emergency Incident Response

Proactive threat hunting

I need help nowI need to know

what’s in my network

IR tabletop exercisesIR readiness assessments

I need a plan for when a data breach occurs

I want to know if we can respond appropriately

Configure the right Incident Response retainer to meet your needs

Customer Business

Goals Mapping

Fingerprinting & Inventory

Lifecycle & Vulnerability

Software Strategy

Software Risk Alerts

Automation-enabled

Software Compliance

Automation-enabled

Configuration Change

Dynamic Topology Analysis

Design Assessment

Design Recommenda

tions

Testing, Validation,

MoP Review

Cisco SME

Business Alignment

KPI & Metrics Management

RemediateDiscover Recommend

Case study#1Regulatory and industry compliance

Global financial services w. APJ presence

Customer Issue

• External audit required to pass regional (APJC) security standards (MAS). Penalties involved for audit failure

• Approximately 1,900 network elements out of compliance in Hong Kong and Singapore

• Internal organization showed completion a minimum of four months too late to pass audit

Created an

MAS Security standard policy

in conjunction with Cisco & Customer SMEs

Tested and reviewed policy

with internal and external audit

resources

Executed ~1,900 Configuration changes in two(2) weeks

Customer passed MAS audit.

Case study#2

One of the fastest growing Fortune 500 company providing IT services including digital, technology, consulting and operation services with HQ in INDIA

Key Challenges

• Business impact during planned critical changes

• Network Resiliency issue due to non standard configuration.

• Repeated Incidents, SW version sprawl, lack of problem management

Upgraded f firewalls in one change window 80

Average resolution time brought down YoY 40%

Created r. roadmap for customer’s self healing network5-yr

Why Cisco Business Critical Services?Maximum value today and in the future

Innovations: Analytics, Automation, Compliance and Remediation, and Security

Cross-architectural framework aligned to customer outcomes: foundation, acceleration, and transformation

Over 30,000 years of combined IT experience and industry-leading technical expertise

Strong business impact from CX Services: 262% 5-year ROI and 74% fewer outages

Proven improved MTTR, faster change management, and reduced operating expenses through high-touch delivery model

To see demo(s), visit us at Booth#1