Acano solution 1.6

Single Combined Acano server Deployment Guide

May 2015

76-1054-01-Ha

Contents

Acano solution: Single combined Acano server Deployment Guide R1.6 76-1054-01-Ha Page 2

Contents

1 Introduction ....................................................................................................................... 5 1.1 How to Use this Guide .............................................................................................. 5

1.1.1 Commands .................................................................................................... 6 1.1.2 Management and network interfaces ............................................................. 6

1.2 Application Programming Interface ........................................................................... 7

2 Prerequisites and Deployment Overview ........................................................................... 8 2.1 Prerequisites ............................................................................................................ 8

2.1.1 DNS configuration .......................................................................................... 8 2.1.2 Security certificates ........................................................................................ 8 2.1.3 Firewall configuration ..................................................................................... 8 2.1.4 Remote Syslog server .................................................................................... 8 2.1.5 Network Time Protocol Server ....................................................................... 9 2.1.6 Call Detail Record Support ............................................................................. 9 2.1.7 Host name ................................................................................................... 10 2.1.8 Other requirements ...................................................................................... 10 2.1.9 Acano X series-specific prerequisites ........................................................... 10 2.1.10 Virtualized deployment-specific prerequisites ............................................... 11

2.2 Deployment Overview ............................................................................................ 12 2.2.1 SIP trunks and routing .................................................................................. 12 2.2.2 Support for Lync clients ................................................................................ 12 2.2.3 Deploying Acano clients ............................................................................... 13 2.2.4 Acano Web Bridge ....................................................................................... 15 2.2.5 Acano TURN Server .................................................................................... 15 2.2.6 Customization .............................................................................................. 15 2.2.7 Diagnostics and Troubleshooting ................................................................. 15

3 Configuring the MMP ....................................................................................................... 16 3.1 Creating and managing MMP and Web Admin Interface User Accounts ................ 16 3.2 Upgrading Software ............................................................................................... 16 3.3 Configuring the Web Admin Interface for HTTPS Access ....................................... 17 3.4 Configuring the Call Bridge .................................................................................... 17 3.5 Configuring the XMPP Server ................................................................................ 18 3.6 Configuring the Web Bridge ................................................................................... 20 3.7 Configuring the TURN Server ................................................................................. 20

4 LDAP Configuration ......................................................................................................... 23 4.1 Why use LDAP? ..................................................................................................... 23 4.2 Acano Solution Settings ......................................................................................... 23 4.3 Example ................................................................................................................. 26

5 Dial Plan Configuration SIP Endpoints ......................................................................... 28 5.1 Introduction ............................................................................................................ 28 5.2 SIP Endpoints Dialing a Call on the Acano Solution ............................................... 29

5.2.1 SIP call control configuration ........................................................................ 30 5.2.2 VCS search rule configuration ...................................................................... 30

Contents

Acano solution: Single combined Acano server Deployment Guide R1.6 76-1054-01-Ha Page 3

5.2.3 Creating a coSpace on the Acano solution ................................................... 30 5.2.4 Adding a dial plan rule on the Acano solution ............................................... 31

5.3 Media Encryption for SIP Calls ............................................................................... 31 5.4 Enabling TIP Support ............................................................................................. 31 5.5 IVR Configuration ................................................................................................... 32

6 Dial Plan Configuration Integrating Lync ....................................................................... 33 6.1 Lync Clients Dialing into a Call on the Acano solution ............................................ 33

6.1.1 Lync Front End Server configuration ............................................................ 33 6.1.2 Adding a dial plan rule on the Acano solution ............................................... 33

6.2 Integrating SIP Endpoints and Lync Clients ............................................................ 34 6.3 Web Admin Interface Configuration Pages that Handle Calls ................................. 34

6.3.1 Outbound Calls page ................................................................................... 35 6.3.2 Incoming Call page: call matching ................................................................ 36 6.3.3 Call forwarding ............................................................................................. 36

6.4 Adding Calls between Lync Clients and SIP Video Endpoints ................................ 37 6.4.1 Lync Front End Server configuration ............................................................ 38 6.4.2 VCS configuration ........................................................................................ 38 6.4.3 Acano solution configuration ........................................................................ 38

6.5 Integrating Acano Clients with SIP and Lync Clients .............................................. 39 6.6 Lync Edge Server Integration ................................................................................. 39

6.6.2 Configuration for using Lync Edge ............................................................... 40

6.7 Lync Federation ..................................................................................................... 42

7 Web Admin Interface Settings for XMPP ......................................................................... 43 7.1 Network Topology .................................................................................................. 43 7.2 XMPP Settings ....................................................................................................... 43 7.3 Client-based coSpace Creation and Editing ........................................................... 45

8 Web Admin Interface Settings for the Web Bridge ........................................................... 46 8.1 Network Topology .................................................................................................. 46 8.2 Web Bridge Settings .............................................................................................. 47

9 Web Admin Interface Settings for the TURN Server ........................................................ 49 9.1 Network Topology .................................................................................................. 49 9.2 TURN Server Settings ............................................................................................ 49

10 Additional Security Considerations & QoS ....................................................................... 51 10.1 Common Access Card (CAC) integration ............................................................... 51 10.2 Online Certificate Status Protocol ........................................................................... 51 10.3 FIPS ....................................................................................................................... 51 10.4 TLS Certificate Verification ..................................................................................... 52 10.5 User Controls ......................................................................................................... 52 10.6 Firewall Rules ........................................................................................................ 52 10.7 DSCP ..................................................................