What’s Yours? What’s Ours?

Repair Responsibility Homeowner

Entergy

WeatherheadAttachment Hardware

Service Stack

Riser Conduit

Meter Box

Ground Wire and Rod

Service Line

Meter

Meter Box

Riser Conduit

Service Line

Meter

Underground Service

Above-Ground Service

After storm damage, many customers ask us what part of the electrical equipment that serves their home or business is their responsibility, and what part is Entergy'sresponsibility.

Attached to your home or business is the equipment needed for us to deliver power to you. Some of the equipment is ours, and some is yours. If you have storm damage, you must have a quali�ed electrician repair the damaged equipment belonging to you before we can restore your power.You may also have to have repairs inspected by a local authority before we can restore your power. After repairs are complete, contact us at 1-800-Entergy (800-368-3749) to schedule service restoration.

The equipment at your location that is your responsibility to have repaired includes:

• The meter base, a metal box housing our meterand protecting your connections to it.

For overhead connections: • The pipe rising up from the meter base that protects the lines entering your home orbusiness and the point where your lines connect to ours.

• The weatherhead that sits on top of the pipe. Itcontains the connection wires and is shaped likea hood, with the face pointing downward at anangle.

For underground connections: • The riser conduit running into the meter basethat protects the lines entering your home or business and the point where your line connectsto ours.

The equipment that Entergy workers will repair includes:

• Our service wire carrying energy from the service pole (overhead) or pad-mounted transformer pedestal (underground) to your home or business.

• Our electric meter that measures how much energy you use.