5568 West Chester Rd. • West Chester, OH 45069 • 800-535-8776 • ballarddesigns.com

OP009 10/12

ABOUT THE BERGÉRE CHAIR & OTTOMANThank you for your interest in our Bergére Chair & Ottoman. We developed this informational packet to take the guesswork out of making your selection and placing your order. However, if you have questions not addressed

below, please call us at 800-535-8776. One of our representatives will be glad to assist you.

DESIGN & CONSTRUCTIONThe style originated in France, but our Bergere furniture is expertly upholstered right here in the U.S.A. The Chair’s frame is crafted of maple hardwoods with handcarved detailing. The seat has a heavy-duty, no-sag spring construction.

UPHOLSTERY & FINISHOrder your Bergére Chair & Ottoman with any of the following Fabric Options: 1) Off-White Twill; 2) Special Order in any fabric from our ex-tensive Library or 3) send us your own. Go online to view all fabric options with pricing. Finishes: Walnut, Black, Parchment, Ivory, Weathered or Dove Gray.

ORDERING AND DELIVERYTo place an order, call 800-535-8776 or order online at ballarddesigns.com.

CUSTOMER’S-OWN-MATERIAL (COM) INFORMATION FOR THE BERGÉRE CHAIR & OTTOMAN

FABRIC REQUIREMENTSPlease Note: All fabric must be at least 54”wide.

RAILROADEDItem Item# Plain Fabric 1”-14” Repeat 15”-24” Repeat 25”-27” Repeat 28”-36” Repeat

Bergére Chair SC088 41/2 yd 5 yd 6 yd 61/2 yd 7 yd

Bergére Ottoman SO088 21/2 yd 31/2 yd 4 yd 41/2 yd 5yd

Bergére Chair & Ottoman SC101 7 yd 81/2 yd 10 yd 11 yd 12 yd

NONRAILROADEDItem Item# Plain Fabric 1”-14” Repeat 15”-24” Repeat 25”-27” Repeat 28”-36” Repeat

Bergére Chair SC088 5 yd 6 yd 7 yd 71/2 yd 8 yd

Bergére Ottoman SO088 3 yd 4 yd 41/2 yd 5 yd 51/2 yd

Bergére Chair & Ottoman SC101 8 yd 10 yd 111/2 yd 121/2 yd 131/2 yd

Please note: Send continuous yardage only; we cannot use multiple pieces of material. Yardage must be on a bolt, not folded.

5568 West Chester Rd. • West Chester, OH 45069 • 800-535-8776 • ballarddesigns.com

OP009 10/12

ABOUT BALLARD'S "CUSTOMER'S-OWN-MATERIAL" SERVICE

What does the "Customers-Own-Material" Service mean? If you enjoy a truly custom décor, we allow you to combine your choice in fabric with the quality of our products. This allows you to supply the material with which your furniture will be made.

SELECTING YOUR FABRIC What fabrics will we NOT accept?

• Leather • Sheets • Striped patterns or plaids for tufted furniture

• Silk • Rugs (tufting process distorts the stripes)

• Vinyl • Contrasting welts or fringe.

• Quilted pieces • Fabric with fl aws

Other helpful things to know when selecting your fabric:

• If your fabric features a central design, we will make every effort to center it on your item, if you specify on the order form.

• Any stripes will be arranged vertically, unless you request horizontal striping.

• We only accept continuous yardage.

• Contrasting fabrics only accepted on select items (please call for details).

• Inadequate fabric WILL delay your order.

• We reserve the right to refuse the fabric if it will compromise the quality of the piece.

• Many customers choose a Ballard Fabric-by-the-Yard for their COM; please call for information or see our selection online.

PREPARING AND SENDING YOUR FABRIC How should you prepare the fabric you send?

• Inspect the fabric for fl aws.

• See the attached page for yardage requirements; Yardage must be on a bolt, NOT folded.

• Measure carefully (excess fabric cannot be returned).

How do you order this service and what to do then?

• Complete the attached form and enclose it with your fabric (must have this form to proceed with your order).

• Please cut a small swatch (at least 1” sq.) and staple to your order form with the correct side facing up (this precautionary measure helps insure that your fabric is identifi able to the order form in the unlikely event they were to become separated).

• Please indicate on your order form if your fabric will be sent in separate packages.

• Please make sure the mailing label of your package has the exact address printed on the order form (for your convenience, you may clip out the pre-printed label on the order form).

• Please also provide your name, return address and a phone number where you can be reached.

• An estimated delivery time is available when you place your order.

• Fabric and completed order form must be received before we can place your order.

Please note: All COM furniture is made to order. Therefore, these items are non-returnable.

If you have ANY concerns not addressed here, Please call our Product Specialists at 800-535-8776.

5568 West Chester Rd. • West Chester, OH 45069 • 800-535-8776 • ballarddesigns.com

OP009 10/12

ABOUT “RAILROADED” FABRIC IN CUSTOM UPHOLSTERYTo help you select fabric that will result in a top-quality custom look for your COM

upholstered furniture, we’ve put together the additional guidelines below.

NON-RAILROADED FABRIC:Generally, fabric patterns are printed or woven

vertically along the bolt. Since most fabrics are 54"

wide, a sofa upholstered in a vertical-print fabric

will usually have two seams, as shown in Figure 1.

note: upholstering with vertical-print fabrics

generally requires more yardage than is needed

with horizontal-print fabrics; see below.)

RAILROADED FABRIC:Sometimes, the fabrics pattern is

printed or woven horizontally

across the bolt (see Figure 2).

In upholstery terminology, this means that the

fabric runs across the furniture horizontally,

thereby eliminating vertical seams and providing

a more professional look, as shown in Figure 3.

54”

Figure 1

Figure 2

Figure 3

54”

2 seams required

No seams required

5568 West Chester Rd. • West Chester, OH 45069 • 800-535-8776 • ballarddesigns.com

OP009 10/12

ABOUT THE BERGÉRE CHAIR & OTTOMAN

DIMENSIONS

34”H

BERGÉRE CHAIR (SC088)

BERGÉRE CHAIR & OTTOMAN (SC101)

211/2”H Seat tocrown*

29”W

32”D

17”DSeat

BERGÉRE OTTOMAN (SO088)

24”HArm

*Due to manufacturing variances, seat height can vary up to 1/2”.

20

”H to crown*

21”D

29”W

For convenience and accuracy, cut out the box above and use it as a mailing label on your package.

OP009 10/12

COM UPHOLSTERED ORDER FORMALL INFORMATION MUST BE COMPLETE OR YOUR ORDER WILL BE DELAYED

1) Please check one of the following boxes:

[ ] I am ordering: [ ] SC088 Bergére Chair [ ] SO088 Bergére Ottoman [ ] SC101 Bergére Chair & Ottoman to be upholstered in my own material. I have enclosed the specifi ed amount of continuous yardage, prewashed (if machine washable) fabric (multiple pieces cannot be accepted).

2) Please select your fi nish: [ ] Walnut [ ] Ivory [ ] Black [ ] Parchment [ ] Weathered [ ] Dove Gray

3) Please complete, if applicable:

Place the design/pattern of my material in the following manner: _______________________________________

4) Please provide all of the following information:

Ship my order to the following name and address: ___________________________________________________

______________________________________________________________________________________ Daytime phone (______) ______-________ Evening phone (______) ______-________

Catalog source code (numeric code in the shaded bar on the catalog's back cover) __________

Please indicate amount and method of payment:

Item Base Price ___ units @ $__________ each = $__________

Item Base Price ___ units @ $__________ each = $__________

Tax: AZ, OH, GA and FL residents as applicable. $__________

Standard S&H Charges $__________

Truck Delivery Total $__________

TOTAL PRICE $__________

[ ] CHARGE: Circle type of card and fi ll in all blanks. VISA DISCOVER MASTERCARD AMEX

Account # _______________________________________________________________________________ Expiration Date (required) _____________________________________________________________________

Cardholder’s Signature: ______________________________________________________________________

Cardholder’s Billing Address (if different from ship-to address above): __________________________________________

______________________________________________________________________________________

[ ] CHECK OR MONEY ORDER ENCLOSED: Make check payable to Ballard Designs. Sorry, no CODs or cash. Orders paid by check will be held until check clears.

5) I request that Ballard Designs follow the above instructions. I HAVE READ THIS INFORMATION PACKET CAREFULLY AND UNDERSTAND THAT BECAUSE THIS IS A CUSTOMIZED ORDER, CHANGES OR CANCELLATIONS ARE NOT POSSIBLE ONCE PRODUCTION HAS BEGUN. I recognize that the delivery of my COM order is based upon when Ballard receives the appropriate yardage from me. Finally, I acknowledge that COM ITEMS ARE NOT RETURNABLE FOR REFUND OR EXCHANGE.

Signature_______________________________________ Date _______________

6) When complete, send this form to:

RETURN TO: ________________

__________________________

__________________________

ATTN: BALLARD DESIGNS CALL CENTERCOM DEPT. - GATE 51

5568 WEST CHESTER ROADWEST CHESTER, OH 45069

Please clip a piece of your fabric to the front of this form with the correct side facing up. Then, mail your fabric and the order form to us, using the label at left. Yardage must be on a bolt, not folded.

5568 West Chester Rd. • West Chester, OH 45069 • 800-535-8776 • ballarddesigns.com

OP009 10/12

TRUCK DELIVERY CHECKLISTMUST BE INCLUDED WITH ORDER

Your Name: ____________________________________ __________________________

Date Fabric Shipped: ________________________________________________________

Order #: ________________________________________________________________

Ship to Name: ____________________________________________________________

Shipping Address: __________________________________________________________

City: ________________________________ State: ________ Zip Code: _____________

Ship to Contact Name: _______________________________________________________

Ship to Contact Phone #: ______________________________________________________

Customer's Fax if available: ____________________________________________________

Email, if available: __________________________________________________________

Review each of these delivery points:

1. Your order will arrive in approximately 1-2 weeks from the shipping date.

2. Your item will arrive in a tractor trailer. The delivery agent requires that the street be at least 2 car widths wide (10 ft.) and has an over head clearance of at least 14 ft.

3. The delivery agent will call in advance to schedule a delivery appointment. Deliveries are made Monday- Friday between 8:00 am and 5:00 pm. If a specifi c time is required, there will be an additional fee.

4. Truck deliveries are placed inside the fi rst doorway of your residence, garage, or covered area of your home. The agent will not do any type of assembly.

5. The delivery agent may require assistance. Please be sure someone will be able to assist with unloading the item.

6. The delivery agents are not equipped to dispose of packing materials; therefore, please plan to dispose of the packaging after delivery.

I have read and understand the requirements necessary for delivery.

___________________________________________ _______________________________

Authorized Signature Date