aarks profile

breathing global air


AARKS Solutions., is an strong IT and BPO services firm, based out of chennai, India. AARKS offer software services to large transnational corporations and mid – market companies across multiple verticals viz travel, e-learning, Healthcare, Multimedia and Entertainment etc.

AARKS Customer is the first BPO Company that provides integrated customer lifecycle management services through a “Multi-shore global delivery model” and is the number one in business performance to 70% of our clients globally. This Multishore global delivery model enable AARKS customer to achieve operational excellence and Consistently deliver the ‘promise of out performance’ that is the differentiator of the company.

AARKS has carved a niche in cutting-edge Web Solutions and has evolved a full fledged offshore process model that leverages various engagement models.


Why AARKS ?

Highly motivated team with cross functional skill sets from IT consulting to application deployment

Stable & Scalable like a large company; Flexible & Responsive like a small company.

Initiated Matured Processes for offshore delivery certified by CMMi

Reference-able customer implementations

Very High Performance to Price ratio

MISSION – Customer relationships drive growth; Start Small – Build confidence and establish relationship


The Leadership Advantage

AARKS Customer is thus firmly positioned to consistently provide its customers the business advantage of distinct performance enhancement through the promise of out performance.

Company Highlights :

• Offshore Processes certified to be compliant with CMMi guidelines.

• Profitable from day one of the operations and funded solely by internal accruals

• Pioneers in setting up remote sales force for high – value technology sales

• Cross pollination of IT skills from .NET, J2EE and Open Source worlds

• Multiple spin – offs of cutting edge product companies that have raised

• Over 30 million USD through VC funding

• Executive Management Team comes from world class universities of repute


The major facility highlights include

We at AARKS bpo completely understand your concerns about communication, data protection, and security while outsourcing. We have invested in state of the art technology to ensure that there is always a seamless flow of communication and our stringent security measures ensure that any information given to us is completely secure.


The Way We Do It :

AARKS Customer’s promise of out performance is backed by our “Science behind out performance”, which comprises a set of complex mathematical and analytical models. The process involves identifying performance outputs, drawing up details value stream process maps, discovering relationships between outputs and drivers using high level analytics and converting them into mathematical formulae.

The result is a scientific approach to operation that drivers out performance of our competition in an average of 70% of our current global engagements.


Your Customer, Our Passion :

The end customers of our clients are the focal point of AARKS customer’s service portfolio. AARKS customer has built its services on an integrated Customer Lifecycle Management (CLM) model. These services bind the core customer-impacting processes of the customer’s business – enabling the business to effectively acquire, understand, serve and retain customers through the following services:

Customer Interaction : Multi channel contact center service across voice / chat / email.

Customer Intelligence : Powerful customer analytics

Back Office : Services that impact end customers, such as application processing accounts receivables etc.

AARKS Customer also enables organizations to leverage its expertise through value-added services like contact center consulting, and process consulting.


The Way We Deliver :

AARKS Customer extends world-class services through its “Multishore” delivery model, with the “Multishore” model, AARKS Customer has the capability to seamlessly deliver multiple business process across multiple locations. Through its proprietary “Predictable, Scalable, Repeatable, Sustainable” model, AARKS Customer has built operational excellence that improves efficiency while ensuring effective performance.


AARKS Service Offerings

Core Offering (IT) :

• Application Development and maintenance (J2EE, .NET, Open source)

• Multimedia and Flash (Websites, Content, Collaboration and Games)

• Business Process Outsourcing (Inside Sales, Remote Desktop Support, Remote teaching)

Core Offering (BPO)

• Our Business Process Outsourcing portfolio includes:

• Healthcare – Medical Transcription – Hospital

• Insurance

• Banking & Financial Institutions

• Legal Firms

• Human Resource Services

• Fixed Assets Management Services


Further BPO Services :

Data capturing / Data Entry

Data Coding / Indexing

Data Conversion ( Image to TXT / RTF / DOC & Searchable PDF)

E-Conversion (PDF/SGML/XML/HTML) and e-book

Document Coding and Indexing

Knowledge Solutions – Computer – based – tutorials

Resume Management

Scanning & Indexing


Voice Based Services :

Outsourcing - Not just about 'cutting costs'AARKS extends outsourcing into the revenue generation process, enabling the clients to increase market share more quickly and at a lower cost, than they could by employing inhouse sales people.

Outbound :

AARKS uses a powerful combination of telephone and skill-set based agents to boost the marketing and sales of a company while still maintaining their core business. AARKS fits into this marketing mix by providing solutions such as data profiling, sales lead generation / appointment setting and market research which are essential parts of sales and marketing.


In the broad 'business development' services sector, AARKS is focused on action and allows its clients to outsource part of the direct sales / marketing process. Our focus is on execution and shared success from the results.Outbound.

InboundAARKS provides a variety of inbound services for our clients' customers from receiving calls, emails, post and faxes to website enquires. Inbound services also include taking orders online as well as holding live interactive chat sessions communicating all services and / or campaign information to existing client's customers.

Voice / DataThe infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class Solutions. Our highly skilled technology support teams ensure that the infrastructure is available round the clock. We have a concrete Networking Infrastructure with 100% redundancy right up to desktop level with cat 5E cables all interconnected through manageable and unmanageable switches.


Dialer / CRMPredictive DialerThe predictive dialer we use is the base of our Customer Interaction Center which gives us an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions sitting on one platform.

FeaturesACD with universal queuingIVR, Screen pop ,PBX based calls processingOutbound campaign managementCampaign management and work schedulingTelemarketing Regulatory Compliance optionsInbound / Outbound blendingExtensive supervisory toolsMulti-site routing, Recording, scoring and quality monitoringSupervision and system monitoringComplete workforce managementCustomer self-service and E-Service automationSpeech recognition


Technology

We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like Nortel, Cisco, Interactive Intelligence and IBM. Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.99% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations.

We also use a state-of-the-art predictive dialer that handles all outbound calls, resulting in dialing productivity and increased efficiency.

Whatever channels of communication the customer chooses, they expect a high quality of personalized service and continuity between interactions. Also invests in the most reliable of advanced Solutions to manage all types of customer contacts while guaranteeing a consistent quality of service over all media.


Supplementary Offerings :

Business Intelligence (Reporting, Data Warehousing and Mining)

Migration and Integration (Technology / Data Migration and Integration)

Quality Assurance Services (Third party testing and QA for product companies)

Emerging Offerings :

Open source Initiative (Contribution, Usage, Customization and Support)

Web 2.0 (Applications development using AJAX, Portals Development, XML and Web services based applications)

E-Learning (Content, Delivery applications like LMS, Virtual classrooms and BPO)


Process Maturity :

AARKS’s process ideology is derived from its vision to democratize software and BPO services. AARKS derives pride in delivering IT and BPO services with the same level of quality as the Top 5 vendors at a cost that makes it affordable even for mid tier enterprises. As part of our continuous process improvement initiatives, we are being audited by KPMG for CMMi level 5 certification.


Security :

Physical Security :• Restricting Magnetic media. • Restricting telecommunication through mobile jammers.• Securing access to computers through unique login id and dynamic passwords.• Having Cam facility connected with Server to monitor activities.• Maximum three attempts can be made by the users to get authorized.• Workstation are secured individually by Anti-Virus Protection and Back-Up

Network Security :

Firewall to block all ports for HTTP, FTP, TCP/IP, UDP and even ICMP


IT Enable Service – Our Infrastructure

With our proprietary state-of-the-art technology and infrastructure we are able to stay a step ahead of the market.

Our infrastructure has a service reliability of 90.00 percent.

We have made an investment that equals twice the industry standard for critical systems.

We are also equipped with high speed data communication lines.


IT Enable Service – Our Facilities

• Carpet Area of 6000 Sq. ft. • Adequate storage area with full Security.• Ergonomically designed furniture. • Capacity –150 Seats.• Equipment Vendors-Cisco, IBM, Samsung, Intel, 3Com, D-Link, Asus etc.• Over 75 work Stations at present with a capacity to increase.• Hard Disk and back up capacity of more than 450GB. • Round the clock power supply with backup facilities.

Enterprise Access Sytem for Employee Login

• Network and Windows Login, PC ‘locking’• Secure Remote Access (VPN)• Single sign on to enterprise and desktop applications• Employees sign confidentially and Non Disclosure Agreements


IT Enable Service – Communications

Primary Internet Connectivity to India

2 Broadband lines with 512 KBPS with Static IP

1 Broadband line with 2MBPS with static IP

LLC of 1MBPS (1:1)

Secondary Internet Connectivity

Server routed to a failover internet link

Advanced VPN Technology

Secured, robust, encrypted data transfer between the client and our center

Firewall and intrusion detection technology


IT Enable Service – System Environment

Server :IBM X-Series Server with Windows 2003 Enterprise Edition OS, 4GB RAM, 146GBx3 SAS HDD with 8K RAID Card.

Client :IBM Think Center With Windows XP Proff. Edition, 1GB RAM, 146GB SAS HDD with 17” CRT

• Workstations with latest software and hardware. • Structured cabling for high speed data access.• Capable of supporting batch upload/download.• Capable of expanding to multiple database-server and multiple data / document servers over LAN / WAN.


IT Enable Service – Our Man Power

• 150 Highly skilled and experienced personnel.• Fluent in English as well as other regional dialects.• Round the clock work in 2 shifts on 8 hrs basis.• In-house technical support team.

Security and Confidentially

We have Confidentially and Non Disclosure Agreements, which are legally binding formal agreements. These are signed with our customers as well as with all over employees and everyone who interacts with us on your project in order to protect all your information completely.


MANAGEMENT TEAM :

AARKS is the result of a year long planning done by

Excellent skills and exclusive knowledge in data processing and management is one of our valuable assets to lead our data management projects.

As a technical stock trading analyst for decade with innovative approach and application of his knowledge in portfolio management has been a magical tonic to our financial strength and business resources.

His passion towards share trading adds more gravity to our company’s financial growth and accelerates our business process.

A committed professional with diverse experience and knowledge contributes to our growth and vibrant activities of our company in all avenues.


Contact Details :

AARKS Solutions Contact Person : M.Karthikeyan

No. 1/3, Mount Poonamallee High Road, Cell : +919884332298

Nandambakkam, Email : [email protected]

Chennai – 600 089. URL : www.aarks.net

mailto:[email protected]

http://www.infoarktech.com/

aarks profile

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