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A thriving third sector

Specialist Support to Build Resilience: Summary

With constant pressure on public funds, the landscape for the third sector is challenging. Charities, voluntary groups and social enterprises must be resilient in order to survive and thrive. The good news is that there are many organisations who provide support to help third sector organisations to build resilience, and much of this support is free or low-cost.

The Funding Centre was commissioned by The National Lottery Community Fund to create the first map of the third sector support landscape in Wales, and to inform the wider discussion about how best to support the sector in the future.

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A summary of our directory of specialist support is provided here. It should be viewed as a snapshot of a complex support environment, rather than an exhaustive list. The full report will be available from The National Lottery Community Fund later this year, and there are plans to publish the directory online.

Financial and Organisational Resilience

To some, “resilience” can mean merely coping with adversity. We’ve used The National Lottery Community Fund’s definition of resilience, which goes beyond this:

We want civil society organisations to have the confidence, capacity and capability to determine their own path and have the right resources to achieve their mission. But to effectively seize opportunities and meet challenges head on, they also need to be able to adapt and respond to the changing environment they work in.

This means that they will have a clear understanding of their purpose, an operating model that sustainably supports their activities, and the financial flexibility and resources to achieve their goals.

About the Directory

Our search parameters for the directory included a number of areas which are thought to have a bearing on a third sector organisation’s financial and organisational resilience:

Board Development Business Planning and Strategy

Compliance Digital Innovation

Evidence and Impact Finance

Fundraising and Funding Governance

HR Leadership, Mission and Vision

Legal Management

Volunteering

The directory includes providers from the public, private and third sector. For private sector providers, we excluded suppliers of bespoke professional services and consultancy, with the exception of standalone services available on a free basis.

Findings

The directory includes 88 providers offering support which can be accessed by the third sector in Wales to build resilience. There are the dedicated infrastructure bodies – WCVA , Wales Co-op Centre, and the 19 county voluntary councils – who are best placed to be the first port of call for an organisation seeking help. Beyond this there are providers offering a full programme of support covering a number of areas of need, and others who specialise.

One to one support with a diagnostic element emerged from the interviews as being particularly effective. Peer support was seen as highly valuable when done well, but has low uptake. It was also noted that charities need to be actively encouraged and supported to engage with more interactive types of support. We learned that

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a key challenge for support providers is charities’ lack of capacity to engage. This is particularly true for areas of need falling into the “important but not urgent” category.

Funding challenges are the most urgent problem that charities wish to address, but support providers sometimes feel these are symptomatic of other organisational needs such as problems with financial management, a lack of business planning, leadership and governance, mission drift and poor use of evidence and impact measurement.

We were encouraged to discover how much support is available to the sector and how wide-ranging it is. There are some differences in availability between urban and rural communities, but the vast majority of support is available throughout Wales to organisations of all sizes. There is surprisingly little duplication, with the exception of online toolkits. Even where there is crossover, the need and, to some extent, the demand for support appears to outstrip supply.

Looking to the future

All of the resilience support providers we spoke to welcomed the research and agreed that closer collaboration and coordination would benefit the sector. Organisations are keen to share evidence of good practice and positive impact, to discuss emerging and changing needs and to plan as to how to address future challenges.

Brexit may create uncertainty around some EU-funded programmes, but nearly all of the providers we spoke to are committed to continuing to offer their support. For programmes that are funded externally, there appear to be plans in place to secure funding for continuation.

Although charities on the whole seem to value the support they have received, it is unclear what the collective impact of this support activity is across Wales. More robust research is needed to assess the impact and effectiveness of the programmes and interventions underway. Some progress is being made – for example, an evaluation of PQASSO (now called Trusted Charity) will be published on 21 Mar 2019 – but evaluations have not been published for most of the work.

There is also scope for further research into mapping the specific offer of the county voluntary councils. Although the Third Sector Support Wales Network has a core offer, individual CVCs do vary in the size and capacity of their staff team, and this has a bearing on what regional variation there is in Wales.

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North WalesAssociation of Voluntary Organisations in Wrexham (AVOW) Cymdeithas Mudiadau Gwirfoddol Wrecsam www.avow.org

Community and Voluntary Support Conwy (CVSC) Cefnogaeth Gymunedol a Gwirfoddol Conwy www.cvsc.org.uk

Denbighshire Voluntary Services Council (DVSC) Creu Cymunedau Cryf trwy Weithredu Gwirfoddol (CGGSDd) www.dvsc.co.uk

1 to 1 support Business planning, strategy, leadership and management

Training and networking Compliance, legal, HR, finance

Online Resource Evidence and impact

Fundraising and funding

Governance and board development

Volunteering



Online Resource Fundraising and funding


Volunteering





Volunteering

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Mantell Gwynedd www.mantellgwynedd.com

Flintshire Local Voluntary Council (FLVC) Cyngor Gwirfoddol Lleol Sir Flintwww.flvc.org.uk

Medrwn Môn www.medrwnmon.org






Volunteering





Volunteering





Volunteering

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Mid and West WalesCarmarthenshire Association of Voluntary Services (CAVS) Cymdeithas Gwasanaethau Gwirfoddol Sir Gâr (CGGSG) www.cavs.org.uk






Volunteering

Ceredigion Association of Voluntary Organisations (CAVO) Cymdeithas Mudiadau Gwirfoddol Ceredigion www.cavo.org.uk

Neath Port Talbot Council for Voluntary Service (NPT CVS) Cyngor Castell-nedd Port Talbot ar gyfer Gwasanaethau Gwirfoddol www.nptcvs.wales





Volunteering





Volunteering

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Pembrokeshire Association of Voluntary Services (PAVS) Cymdeithas Gwasanaethau Gwirfoddol Sir Benfro www.pavs.org.uk

Powys Association of Voluntary Organisations (PAVO) Cymdeithas Mudiadau Gwirfoddol Powys www.pavo.org.uk

Swansea Council for Voluntary Service (SCVS) Cyngor Gwasanaeth Gwirfoddol Abertawe www.scvs.org.uk





Volunteering





Volunteering





Volunteering

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South East WalesBridgend Association of Voluntary Organisations (BAVO) Cymdeithas Mudiadau Gwirfoddol Sir Penybont www.bavo.org.uk





Volunteering

Cardiff Third Sector Council (C3SC) Cyngor Trydydd Sector Caerdydd www.c3sc.org.uk

Glamorgan Voluntary Services (GVS) Gwasanaethau Gwirfoddol Morgannwg www.gvs.wales





Volunteering





Volunteering

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Gwent Association of Voluntary Organisations (GAVO) Cymdeithas Mudiadau Gwirfoddol Gwent www.gavo.org.uk

Torfaen Voluntary AllianceCynghrair Gwirfoddol Torfaenwww.tvawales.org.uk

Interlink Rhondda Cynon Taf www.interlinkrct.org.uk





Volunteering





Volunteering






Volunteering

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Wales-wideArts & Business Cymru Celfyddydau & Busnes Cymru www.aandbcymru.org.uk

Voluntary Action Merthyr TydfilGweithredu Gwirfoddol Merthyr Tudful www.vamt.net

Business Wales Busnes Cymru www.businesswales.gov.wales






Volunteering




Marketing and communication






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Online Resource Business planning, strategy, leadership and management

Compliance, legal, HR, finance




Volunteering


Training and networking Fundraising and funding

Online Resource Governance and board development



Digital Innovation

Evidence & Impact




Volunteering

Club Solutions (Sport Wales) Atebion Clwb (Chwaraeon Cymru) www.clubsolutions.wales

Development Trusts Association Wales Cymdeithas Ymddiriedolaethau Datblygu Cymru www.dtawales.org.uk

Ethnic Minorities and Youth Support Team Wales Tîm Cymorth Lleiafrifoedd Ethnig a Ieuenctid Cymru www.eyst.org.uk

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Social Business Wales Busnes Cymdeithasol Cymru www.businesswales.gov.wales/socialbusinesswales

Social Firms Wales Cwmnïau Cymdeithasol Cymru www.socialfirmswales.co.uk

Social Investment Cymru Buddsoddiad Cymdeithasol Cymru www.wcva.org.uk/funding/social-investment-cymru

Social Value Wales Gwerth Cymdeithasol Cymru socialvaluewales.co.uk










Resilience grants / loans Fundraising and funding

Online Resource Evidence & Impact

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Volunteering WalesGwirfoddoli Cymru www.volunteering-wales.net

Resilience grants / loans Compliance, legal, HR, finance

Training and networking Volunteering

Online Resource

Wales Co-operative Centre Canolfan Cydweithredol Cymru www.wales.coop

Wales Council for Voluntary Action (WCVA) Cyngor Gweithredu Gwirfoddol Cymru www.wcva.org.uk



Online Resource Digital Innovation




Resilience grants / loans Business planning, strategy, leadership and management

1 to 1 support Compliance, legal, HR, finance

Training and networking Digital Innovation





Volunteering

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Welsh Sports Association Cymdeithas Chwaraeon Cymru www.wsa.wales




Volunteering

England, Wales and beyond ACEVO www.acevo.org.uk

Arts Marketing Association (AMA) www.a-m-a.co.uk

Association of Chairs www.associationofchairs.org.uk

1 to 1 support Marketing and communication

Training and networking

Online Resource

Training and networking Business planning, strategy, leadership and management






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Association of Independent Museums (AiM ) www.aim-museums.co.uk

BOND The International Development Network www.bond.org.uk

Centre for Charity Effectiveness at Cass Business School www.cass.city.ac.uk/cce

Centre for the Acceleration of Social Technology (CAST) www.wearecast.org.uk



Training and networking Evidence & Impact




Volunteering










1 to 1 support Digital Innovation


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Charities Evaluation Service (NCVO) www.ncvo.org.uk

Charity Commission Comisiwn Elusennau www.charitycommission.gov.uk

Charity Governance Code Cod Llywodraethu i Elusennau www.charitygovernancecode.org

CharityJob www.charityjob.co.uk

1 to 1 support Evidence & Impact




Online Resource Volunteering

Charity Finance Group (CFG) www.cfg.org.uk

Chartered Institute of Marketing (CIM) www.cim.co.uk



Online Resource


Training and networking Marketing and communication

Online Resource

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Clore Social Leadership www.cloresocialleadership.org.uk


Online Resource

Chartered Institute of Personnel & Development (CIPD) www.cipd.co.uk

Coalition For Efficiency www.cfefficiency.org.uk



Online Resource


Online Resource

The Coalfields Regeneration Trust www.coalfields-regen.org.uk





Cranfield Trust www.cranfieldtrust.org



Evidence & Impact



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CriSeren Foundation www.criserenfoundation.co





Digital Social Innovation (DS4EU) www.digitalsocial.eu



Directory of Social Change www.dsc.org.uk







Volunteering

Do-it www.do-it.org

Ella Forums www.ella-foundation.org



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Ethical Property Foundation www.ethicalproperty.org.uk


Online Resource

Groundbreakers www.charitygroundbreakers.org.uk


The Fore www.thefore.org




The FSI www.thefsi.org

Hospice UK www.hospiceuk.org













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ICSA The Governance Institute www.icsa.org.uk

Institute of Digital & Direct Marketing www.theidm.com

Training and networking Governance and board development

Online Resource

Training and networking Marketing and communication

Online Resource

Impactasaurus impactasaurus.org


Inspiring Impact www.inspiringimpact.org

Institute of Fundraising www.institute-of-fundraising.org.uk

Institute of Chartered Accountants in England and Wales www.icaew.com



Online Resource

1 to 1 support Fundraising and funding


Online Resource



Online Resource

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LawWorks www.lawworks.org.uk


Online Resource

iProbono www.i-probono.com

The Kilfinan Group www.kilfinangroup.org



Localgiving www.localgiving.org



Online Resource

Lloyds Bank Foundation - Enhance www.lloydsbankfoundation.org.uk



Digital Innovation

Evidence & Impact




Volunteering

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Media Trust www.mediatrust.org

1 to 1 support Marketing and communication


Online Resource

NCVO www.ncvo.org.uk

New Philanthropy Capital www.thinknpc.org




Evidence & Impact




Volunteering






NESTA www.nesta.org.uk


Evidence & Impact

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Probono Economics www.probonoeconomics.com



Online Resource



Online Resource

Pilotlight www.pilotlight.org.uk



Evidence & Impact




Project Oracle Children Children & Youth Evidence Hub www.project-oracle.com

PwC Social Entrepreneurs Club www.pwc.co.uk/social-enterprise


Online Resource

Open University - Centre for Voluntary Sector Leadership www.open.ac.uk/cvsl


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Reach Volunteering www.reachvolunteering.org.uk

Social Value UK www.socialvalueuk.org

Smarter Not Harder www.snh.training/charities




Small Charities Coalition www.smallcharities.org.uk






Social Replication Toolkit www.toolkit.springimpact.org


Evidence & Impact

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Tech Trust www.marketplace.tech-trust.org


TPP Recruitment www.tpp.co.uk

1 to 1 support Governance and board development


Sported Foundation www.sported.org.uk

Trusted Charity www.ncvo.org.uk/trustedcharity




Evidence & Impact




Volunteering


Online Resource Compliance, legal, HR, finance




Volunteering

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TrustLaw www.trust.org/trustlaw


UnLtd www.unltd.org.uk

Weston Charity Awards www.westoncharityawards.org













Worshipful Company of Management Consultants www.wcomc.org




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For more information call Advice line – 0345 4 10 20 30 or visit tnlcommunityfund.org.uk

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