a summary of the it survey results available here - keele university

IT Services Student Survey 2011/12

About the survey

The following report provides a summary of the responses received from the students survey.

An online IT student survey was conducted between 2nd December and 19th December 2011.

The survey included a number of questions regarding services that are provided by IT Services which included:-

IT Resources provided including IT Labs

Email services & Google Mail

Advice and Help provided

Network services i.e. HallsNet, Wireless Network

Learning Environment and Student Portal

Evision

The comments included are a representative sample of those received .

NOTE: not all respondents answered all the questions.

About the respondents

852 responses were received of which 525

of the students were at Keele before July

2011 and 327 came to Keele after July 2011.

768 of the respondents are undergraduates

and 84 are taught postgraduates

707 are UK based students and 136 are

overseas students

85% of the respondents normally study on Keele Campus, 10% normally study on UHNS campus and 5% were

based at other NHS organisation, distance learner, based overseas or studying abroad.

316 527 9

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Male Female Not stated

0% 50% 100%

Before July 2011

After July 2011

0% 50% 100%

Overseas Students

UK students

0% 20% 40% 60% 80% 100%

Taught Postgraduates

Undergraduates

IT Services Student Survey

Types of devices used by students

0

50

100

150

200

250Types of devices used iPhone 175

Blackberry Smartphone 136

Android smartphone 217

Windows 7 smartphone 8

iPad 37

iPod Touch 71

Blackberry Playbook 1

PDA 2

I don't own one 238

Other 50

16% of respondents own 2 or more computers

81% of respondents owned windows laptops

0100200300400500600700800

Types of computers used Windows Laptop 694

Windows Desktop 161

MacBook 90

iMac 15

Linux Desktop 8

Linux Laptop 17

Google Chromebook 4

Other 11


Strongly Disagree

Disagree

Neither Agree norDisagree

Agree

Strongly Agree

Strongly Disagree

Disagree


Agree

Strongly Agree

Gmail is easier to use than webmail Strongly Disagree 14

Disagree 42

Neither Agree nor Disagree 139

Agree 204

Strongly Agree 126

I find it easier to access gmail

Strongly Disagree 24

Disagree 101


Agree 159

Strongly Agree 106

Webmail used a better on-screen interface Strongly Disagree 53

Disagree 152


Agree 96

Strongly Agree 55

Strongly Disagree

Disagree


Agree

Strongly Agree

I received less spam with webmail


Disagree 95


Agree 67

Strongly Agree 34

StronglyDisagree

Disagree

Neither Agreenor Disagree

Agree

Changes to student email service


Changes to Student Email Service

Commentary

This section was only available to returning students who had been at Keele prior to August 2010.

There was clear satisfaction with the ease of use of Gmail, but a more neutral opinion of its ease of use and accessibility com-

pared to the traditional webmail interface.

Gmail is much more accessible and is much more familiar to use

Able to combine two email accounts A lot easier to access on iPhone! Being able to email anyone without knowing their

full email address. Capacity of inbox is greater than webmail Emails and calendar all in one place Looks more professional I love the drop down contacts list when you start

typing someone's name, makes things so much simpler when sorting group work or emailing tu-tors

Things they liked And the things they don’t…..

Have to log into Blackboard first before logging into Gmail

Can’t access it on the UHNS NHS Computers Confusing to view thread of messages Changeover was a bit awkward initially, but fine

now Changing between accounts constantly is annoy-

ing (I use gmail as my primary email account as well)

If I exceed the data limit of HallsNet, I will not be able to access my Gmail.

Its about the same still get spammed by the uni-versity with rubbish aimed at on campus residents


Using Gmail

My username is simple to use Strongly Disagree 18

Disagree 65

Neither Agree or Disagree 97

Agree 431

Strongly Agree 241

Strongly Disagree

Disagree

Neither Agree orDisagree

Agree

Strongly Agree

My username is difficult to remember Strongly Disagree 251

Disagree 369


Agree 88

Strongly Agree 21

Strongly Disagree

Disagree


Agree

Strongly Agree

I am happy with my Keele gmail address


Disagree 87


Agree 432

Strongly Agree 179

Strongly Disagree

Disagree


Agree

Strongly Agree

It is difficult to email other Keele students from gmail Strongly Disagree 330

Disagree 323


Agree 59

Strongly Agree 12

Strongly Disagree

Disagree


Agree

Strongly Agree

It is difficult to email Keele Staff from gmail Strongly Disagree 346

Disagree 363


Agree 40

Strongly Agree 8

There is sufficient help and advice in gmail Strongly Disagree 15

Disagree 78


Agree 333

Strongly Agree 79

Strongly Disagree

Disagree


Agree

Strongly Agree

Strongly Disagree

Disagree


Agree

Strongly Agree


Using Gmail (cont……)

I can use gmail on my mobile device Strongly Disagree 77

Disagree 83


Agree 218

Strongly Agree 180

Strongly Disagree

Disagree


Agree

Strongly Agree

When logging onto UHNS computer comes up as the old version—not really as good as gmail.

A mobile line from the homepage of Keele to save loading and fiddling around with so many pages to make it simpler on your smartphone

The old email system was much better, for the sim-ple reason that it wasn't powered by Google.

Emails should be our names not a random code—difficult to remember and a bit strange to give to outside people!

I worry about the personal privacy issue because everyone will know your email address easily by putting your name on the sender box.

The use of a signature could be helpful It may not be possible but we sign on once to access

blackboard, is there a way that it can supply our logins to gmail so we don't have to log in again? It may not be possible but we sign on once to access blackboard, is there a way that it can supply our logins to gmail so we don't have to log in again?

Quick link from Keele web pages, so that you don't have to be logged on to blackboard to use the web-mail - direct access through Gmail?

If Gmail could be integrated more into the black-board learning system then that would be better. If you could log into blackboard and then be automati-cally logged into Gmail and it already be opened in a new tab like the tabs that say 'Learning' etc. then that would be good.

Keele IT identity is fine Gmail is fine. Easy to use Good that we can search for people within email,

still unclear on why we can’t have our names I like it better now you can see a person’s name

as well. Like the idea of a keele it identity and don’t really

want to revert to using names or anything like that.

Very easy to use, only need to know the persons name to email them and then the address is add-ed automatically, simple to use. Much better than old webmail which was confusing and dat-ed.

Its now much better that it is one password, one user name for each aspect of the Keele domain including WebCT, email and campus library login

No comment. It is excellent! Keele IT identity is fine. Granted it is difficult to

remember at first, but then eventually you get used to it. One wonders why there cannot be a universal identity for all Keele applications. Why does the library insist on the student number and webmail/blackboard the Keele IT identity. Surely linking the two would not be difficult


Commentary

This section was answered by all students.

There seems to be overall satisfaction with both the user name and the email address. When asked if it was difficult to email

Keele staff and students they overwhelmingly said no. The majority of students were also comfortable with the use of Gmail

on mobile devices.

It is apparent from the overall comments that more information is required for setting up smart phones to read Gmail, is re-

quired and that a single sign on for Gmail from Blackboard is required.


Which Google Aps are being used by students

Other Google apps students have used or planning to

0

100

200

300

400

500

600

700

currently using

plan to use

no use for it

not aware of it

Scholar

Translate

Earth

Sync for outlook

Books

Skymap/maps

Shopping

Google+

Reader

Chrome

Trends

YouTube

Commentary

This question was asked to raise awareness of the range of features beside Gmail which were part of the Google service. The

numbers indicate low take-up so far, even with GoogleDocs – although there is a steady linear increase in the number of doc-

uments created (approximately 2500 by mid-January 2012). Some 1000 students are responsible for creating all of these. Of

those planning to use the listed services at a future date there were typically only 100 students with that intention. The Cal-

endar is the one application with a higher potential take-up, but we would expect a more significant use once we began pop-

ulating individual timetables from the University timetabling system. A pilot scheme for this is expected during February

2012.

IT Service Student Survey

Wireless Network and Eduroam

Student Mostly use wireless in:

Halls Social Space 27

Library 257

Lecture theatres/Teaching rooms 142

Coffee shops 66

Students Union 28

Other 332

Students connect to the following whilst using Keele Wifi

Printing to IT suite Printer 82

Accessing personal filestore 158

Accessing email 468

Googleapps 65

None of the above 59

Asked about knowledge of Eduroam

Aware of eduroam, but never used it 201

Aware of eduroam, and have used it away from Keele

20

Not aware of the eduroam service, but will use it in the future

173

Still don't know what eduroam is 458

Aware of eduroam, butnever used it

Aware of eduroam, andhave used it away from

Keele

Not aware of theeduroam service, but will

use it in the future

Still don't know whateduroam is

Halls Social Space

Library

Lecture theatres/Teachingrooms

Coffee shops

Students Union

Other

0100200300400500

Live Off

Campus

Live On

Campus

Wireless available mainly where needed

224 171

Wireless NOT available where needed

53 89

0% 20% 40% 60% 80% 100%

Live Off Campus

Live On Campus

Wireless available mainlywhere needed

Wireless NOT availablewhere needed


Where students would like to be able to connect to KeeleWifi

the halls!... even though you can connect your laptop to hallsnet, it is a hassle not being able to be online on my phone , unless I activate the mobile connection via my network provider.

In the English language building it is intermittent and I would like stronger signal because I spend alot of time in

there I can get KeeleWifi on the vast majority of Campus and most places outside of teaching buildings too, but I never

seem able to find and connect to the Wifi on my iPod Touch when waiting for the bus- it would be nice if I could get coverage at the main bus stops.

Just everywhere on campus. If you could print wirelessly in the library that would be awesome cause there's rarely

free computers In all lecture halls, some lecture theatre don't access keele wifi so I find I difficult to have access to lecture notes and

I don't want to print off 30-40 pages it's too expensive so I need access to blackboard Having wifi in kitchens would encourage much more socializing - I / people don't always want to go to a social space

just to use the internet I have an iPod Touch, and I have to do all my online updates whilst in lectures, which can sometimes be distracting. I

would really appreciate Wifi coverage in Halls, because it is available at the social space, and the rooms closest to the social space, but I'm just a tiny bit too far away. Also, I appreciate you need to manually connect to HallsNet to mount your S: drive, but wirelessly connecting to the internet would be beneficial if you all wanted to do project work in one person's room, or in the kitchen.

Wifi in Halls! It's crazy that its wired. Also, we socialize every night in our kitchens and we don't have internet in the

kitchens (which is our only properly close social area) - please get wifi in halls!! Not necessarily to see it in more places, but sometimes better coverage would be nice! For instance, in the Union

you only get WiFi in certain areas which can pose as a bit of a pain when there's a limited amount of spaces to sit comfortably!

in halls because as a university we are severely lagging behind others in terms of internet access Keele hall grounds this would be used a great deal during the summer period.

Commentary

Almost 40% of the students used wireless away from the Keele campus, but of the remainder 50% used it in the Library. The

principal use of wireless was for checking email. Overall 74% responded that wireless is available where they need to use it.

Once broken down according to where the student lived, 65% of on-campus residents and 80% of off-campus residents

found wireless to be available where they needed it. 15% of respondents commented that they would like wireless in the

Halls of Resident.

Approximately 50% of students had not heard of EduRoam and very few had actually used it. This probably reflects that

EduRoam is a niche service.


Keele Learning Environment, Student Portal & eVision

The following graph shows student’s opinion of the Keele Learning Environment and the new student portal

which was introduced in September 2011.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

My course notes are easy to find

The courses notes always display correctly on mycomputer

I find submitting essays simple and easy to do

I find it easy to find my timetable

My timetable has the important events I need toknow about

I know what eVision is for and where to find it

It is easy to find what I need to do in eVision

I use the portfolio for storing personal reflections

I find the Library section valuable

I find the Student Support Development sectionvaluable

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

All relatively easy to use At first I had no idea where my timetable and e-vision had gone to because it was all under tabs like ‘The Office’ and

‘Learning’ which I did not anticipate. Lecturers not organising the content on it, hard to find some content when its all messy and mixed up

Cannot find eVision without searching for it on Google

Downloading lecture notes is a problem for me as I use a mac and sometimes the format of the lecture notes does

not always work, I regularly lose images and text boxes are sometimes missing.

Firstly it was getting used to the new system, but now it is perhaps easier than the old one because everything is under same login, in somewhat the same place. Most difficult is sometimes separating information that is im-portant/relevant (e.g. the Co-curriculum) for me personally. And personalising the system, like how to work the no-tices and general appearance.

Having to find one's way to the content pages. I had to be shown how to do this by another student. There were no tutorials given to existing students at the start of this year on how to access the new system, let alone that there even was a new system for accessing course notes. We were simply left to fend for ourselves in this respect

It is very easy to use

Navigation - needs a guide.

Not properly organised—it takes time to search for some file

Just getting use to the different sections and where things were located . We were also not made aware when the change over happened so Ino a lot of people got confused between the old one and the new one

Students were asked to comment what they find most difficult when using the online courses and the

student portal

All students have access to their student record through eVision, which is accessed directly through

scims.keele.ac.uk or from the Office tab in the portal

0% 20% 40% 60% 80% 100%

I find it easy to navigate

I find the intray more usefulthan emails

It helps me to track myacademic progress

I use it to update mypersonal details

Strongly Disagree

Disagree

Neither Agree nor disagree

Agree

Stongly Agree


Keele Learning Environment, Student Portal & eVision

Commentary

The overall impression of the KLE appears to be favourable, but the Portfolio attracts little use. The Student Support section

prompted a rather neutral response, but the Library section proved popular.

Use of eVision was encouraging as the majority of students do update their personal details and track academic progress,

while finding navigation simple.

A help section for students having difficulties

As a fresher I found “eVision” a non-descript name. It doesn’t really give the impression that it holds your student record and all the information Keele hold about you

Fine as it is

I don’t think I must be aware of all that Evision can do—must investigate!

I think the lay out could be improved, for easier access, for example the finance details I find sometimes hard to find.

My personal evision isn’t really kept up to date in regards to my marks etc. Should be updated more often. Has a lot of tabs and options but they simply aren't put to use. Our grades should be

posted automatically once marked throughout the semester. And the finance pages should be more coherent. To-tally confusing right now.

Students were asked to provide comments about or suggestions for eVision improvements


Advice and Help

Students were asked about the information that they received from the IT Service Desk, the majority of students

73% claimed it was about right and 6% did not receive any information.

The majority of students, 88%, received IT Account details prior to arriving at Keele, but 73% of students did not

receive any information regarding Wireless.

Amount of information received Too much 17

About right 628

Too little 158

Did not receive any 49

Too much

About right

Too little

Did not receive any

Asked what information did they receive

Yes

No

HallsNet connection Leaflet

497 355

IT Account Details 755 97

Information about Google 335 517

Student IT facilities leaflet 509 343

Wireless Network postcard 229 623

0100200300400500600700800

Yes

No


Advice and Help comments

more information on how we need to connect our laptops to hallsnet BEFORE we arrive in halls as nobody knew! e.g. the internet cable

Information relating to the use of WebCT, submission of assignments, availability of lecture notes

I started before gmail was introduced and received all I needed (user name, password etc) to log on when I arrived. Was very easy to set up hallsnet - although didn't receive a leaflet in the post everything was in the study bedrooms on arrival

A map of wireless hot spots around campus would have been useful as there are areas where the signal cannot be found.

Information about what programs would be on the uni computers and where these computers can be located, it is sometimes hard to find the a computer with the right program if you don't know where to look.

Before I arrived in 2010, I was unaware of all the different aspects, such as webmail, evision, web CT, however they are all in one place now therefore it would be easier for new students.

I would have liked to have known that the internet in the halls was not wireless, so I could have prepared for it more. Also, when webmail changed to gmail, I would've liked to receive more information about that.

The information I received pretty much covered everything I would need to know about IT services on campus

Initially I struggled to obtain my username and password, I had no idea of what internet facilities were available around campus or even in my halls of residence and had to buy an ethernet cable. At a previous university, these cables were handed out on arrival with people waiting in the foyer to help out with any technological issues. I don't feel that I was made aware of all the IT information I needed to know.

We haven't been introduced to most things, just how to get on to the library part and research journals and the like. This is more likely down to the fact I am in the Health Campus and it seems we tend to get forgotten about. I am aware though that next year in fresher's week there will be no lectures for the first year students unlike this year.

Although I did not receive any information from IT services prior to arriving at Keele, I must say that this was probably more down to the mix up and lack of communication between my academic school and admissions, which delayed my confirmation offer place until a few days before starting at Keele. However, once this had been processed I would have liked to receive some more information other than just my basic log in information.

Commentary

Over 70% of students found the amount of information provided to be about right.

It is apparent from the comments that information about specific products and services which IT provide is required and IT

Services will be reviewing their current material during Spring 2012.


IT Service Desk

In the past 12 months have you contacted the IT Service Desk and if so how did you

Telephone 149

Email 141

Topdesk request 26

in person 342

never contact 349

0

50

100

150

200

250

300

350

400

Telephone Email Topdeskrequest

in person nevercontact

Students were asked about the level of service provided by the IT Service Desk

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Help Connecting your PC to HallsNet

Help Connecting your games console to…

Connecting your Smart Phone to KeeleWifi

Connecting your PC to KeeleWifi

Laptop repair service

Virus removal service

Laptop Loan Service

Advice on using Microsoft Office

Advice where to purchase hardware

Advice about using email (Googlemail)

Advice about using email (webmail)

Using the printing service

Used

Not Used

Did not know about it

0% 20% 40% 60% 80% 100%

Time it took to respondto request

amount of time it tookto resolve your request

Information which wasprovided

Amount of attentionyour problem received

Politeness of the ITAdvisor

Skills of the IT Advisorfixing your problem

Very Unsatisfied

Unsatisfied

Neither Satisfied norunsatisfied

Satisfied

Highly Satisfied

Students were asked why they contacted the IT Service Desk


IT Service Desk comments

Efficient and polite members of staff, I wish the IT

desks were open a little bit longer throughout the

day.

I recently had to get my laptop examined after it

ceased to work. A diagnostics was run, and later the

service desk staff installed a hard drive for me, and at

all stages of the repair process, they were friendly,

polite and explained clearly what had happened and

what could be done about it, and were very helpful

regarding installing the hard drive and re-installing

software back on to my computer:-)

They are really professional and passion in working as

well as pleased to help whenever I ask. The way they

respond makes me believe and totally trust their sug-

gestion.

IT Service Desk has a very polite group of skilled advi-

sors who have always helped me with any issues I’ve

had.

Yes—they are very helpful, very patient, very knowl-

edgeable and give excellent customer service. Thank

you.

Commentary

Overall students appear to be happy at the level of service provided online and through the Service Desk. 73% of students

stated that they were kept informed of their request or issue if it could not be resolved immediately.

Students where not aware of some of the services which the IT Service Desk provide along with the fact that they could track

the status of their IT request or issue on line., this will be addressed when reviewing our communication literature about our

products and services.


There should be more people behind the desk

available to help, because quite often than not

you're left standing waiting to be seen for quite a

while

The incorrectly diagnosed the problems I had with

my laptop

The above service are not very well advertised! I

used the online help for connection to wifi and

smartphone and it took me forever (I am not com-

puter literate at all!) I wish I had know that the IT

helpdesk would have helped me!!

Once I had a virus on my laptop for which I had to

run windows on my laptop but didn’t have the

software. I asked for advice from IT but I was told

it would cost me about 30 pounds. However in my

previous university, they fixed it free for me.

Seem very busy—would like someone with time to

help in detail


HallsNet

This section of the questionnaire was answered by 376 students who live in the Halls of Residence. Overall 82% of

students are happy with the HallsNet connection in their study bedroom.

It does now yes. It has been greatly improved upon this year, mainly the lack of a complete disconnection after reach-

ing the data allowance. This seems much more sensible.

The 2gb quota is a slight annoyance. While better than the system proceeding it it’s a shame that there isn’t an ability

to pay a certain amount and in return get an unlimited amount of bandwidth

I was unable to get Steam working over HallsNet

Basically I think my quota has been decreased as it now only lets me watch forty minutes or less of programmes each

day where it used to be substantially higher.

I would like to see the ports opened to allow PC online gaming. Some connections such as Teamspeak or others are

currently blocked. If Xbox and eventually PSN are allowed on campus so should PC gaming. Also 2GB limit should be

removed, most students do not ever use 2gb but to watch online TV the limit can be insufficient.

2GB data limit is far too low. As a University I would expect that you have no overall data limit/fair usage policy from

your ISP therefore why restrict students?

Also the 10mb Internet Speed is getting rather old and the uni should be connect to a 20mb+ connection.

It provides all access.

Does HallsNet provide access to all the services you require?

Commentary

This was restricted to Hallsnet residents. Overall the service meets their needs, but a majority do not appear to use the

Freewire TV service to any extent.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Setting up HallsNet was easy to do

I am happy with the speed of HallsNet

2Gb HallsNet quota is adequate for my needs

HallsNet is reliable

I use Freewire on HallsNet

The instructions provided for connecting Hallsnet Clear

HallsNet webpages are easy to navigate

HallsNet webpages answer most of my questions

Strongly Disagree

Disagree


Agree

Strongly Agree


Keele Web site

828 students used the University

web site and only 24 didn’t!!

0% 20% 40% 60% 80% 100%

How often do you use thissite?

Do you use the search box(top right hand corner)?

Never

Occasionally

Regularly

Frequently

Most of the time

IT Suite PC’s

686 Students surveyed use the IT Suite or Labs

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

I can quickly find a PC to use

I often have to wait more than 10 mins

The PC's provide the right features I need

I find it a comfortable place to work

I am often disturbed by others

I need training materials for some software

I find printing good value for money

The quality of printing is acceptable

There are enough printers

I know how to use the scanners

There are enough scanners

The Library PCs are available when I need them

The Service Desk is open when I need it

Strongly Disagree

Disagree


Agree

Stongly Agree

Commentary

The majority of students found that the quality of the printing is acceptable and good value for money. Apart from waiting

times and disturbance by others the IT Suite seems to meet the users needs.

Commentary

Despite the role of the web site as a marketing tool, over 70% of students used the site regularly or more frequently.

to meet the users needs.


Comments about the services IT provide

Need to ensure that silent labs are silent!! Facebook and other programmes (such as megavideo etc) should be banned to ensure that people are using the computers to work and not to mess around. It is very annoying to see students watching episodes and using Facebook when other students have important work to do.

Can be hard to find a computer at most times of the day. Very awkward if you need to work with people, it's almost impossible to get 2-3 together

Need more pc’s and more quiet areas where pc’s are available

The computers in the library don’t have the necessary programs for my course, so there are mainly only used for printing off. I would use these computers more often if the Science and Earth Science programs could be found on them.

There is always a long wait for a computer which is frustrating when you’ve just popped in to print stuff off be-fore a lecture and others are using the computers leisurely e.g. watchingtv/videos or sat on facebook.

At certain peak times of the day there are often not enough computers. This is further made into a problem by people for example leaving their stuff at a computer for extended periods of time to go and eat lunch or do some other activity, something which I find highly unfair, particularly if I just need a computer for ten minutes to send a couple of emails it can be especially frustrating.

I understand with space limitation there is only so many computers that can be placed within the library put at peak periods of day and term it can be difficult to find a free computer. Otherwise the computers are perfect for my course needs.

The IT Suite is super cold. Beside that, all the IT Services have been spot on for me.

The Main Library IT Suite needs to be 'policed' more heavily. I can accept people using Facebook and watch-ing videos because they are actually using the PCs, but when there's a group of 6 people standing behind me talking about their plans for a night out and only 1 of them is at a PC (and so clearly not using it either), I can-not concentrate on my own work. I don't know if this is responsibility of the IT Department or not, but I'm sure any of the staff on the IT Desk would understand, so you NEED to work with the Library staff and security on this.

On the catalogue PC's which you can print from you need to make it so that you can access your sdrive filestore, to print from there when there aren't PC's available. As far as I'm aware you can't currently do this. It's so annoying when its deadline time, and you go to print off and you can't get a PC.

On the catalogue PC's which you can print from you need to make it so that you can access your sdrive filestore, to print from there when there aren't PC's available. As far as I'm aware you can't currently do this. It's so annoying when its deadline time, and you go to print off and you can't get a PC.

More computers and someone permanently monitoring the quiet areas. It's always so noisy. And there's even lessons in the study labs downstairs, so it's not totally quiet.

On the whole I think IT Services do a good job, so thank you!


Comments about the services IT provide

Commentary

A proportion of the survey questions were asked in order to gauge whether students were aware of particular aspects of the

service. From the results we can be clear that a number of features could be more effectively publicised – e.g. googleapps

features, printing from wifi, eduroam.

The outcomes of the survey are very useful to IT Services and we are particularly pleased with the level of engagement with

the students who took time to complete the survey and provide interesting comments.

a summary of the it survey results available here - keele university

Documents