A SPARK THAT IGNITES A NEW APPROACH

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Teneo is a Specialist Integrator of Next-Generation Technology. We help global organizations achieve better network performance, greater security, faster, more manageable storage and more agile applications.

We’re the spark that ignites a new approach to technology. We’re the catalyst for speeding up change and accelerating growth. We’re specialists who combine expert technical knowledge with solid commercial understanding to help our customers think differently and open their minds to new possibilities. And we’re passionate about what we do.

Our resources, skills and locations mean we’re agile and adaptable. From our offices in the USA, UK, France and Australia, we deliver award-winning consultancy, design and managed services.

Teneo delivers carefully selected, pioneering technologies and services that provide global, innovative organizations with a competitive edge.

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CONTENTS03: A SPARK THAT IGNITES A NEW APPROACH04–05: OPENING MINDS TO NEW POSSIBILITIES06–07: DELIVERING NEXT- GENERATION TECHNOLOGY08–09: RELEASING OUR CUSTOMERS’ POTENTIAL10–11: INSPIRATIONAL RELATIONSHIPS12–14: PRINCIPLED LEADERSHIP

OPENING MINDS TO NEW POSSIBILITIES

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OUR VALUES UNDERPIN OUR BELIEFS. THEY ARE: INTEGRITY, COMMITMENT TO EXCELLENCE, RESPECT, GROWTH, CORPORATE SOCIAL RESPONSIBILITY, EMPLOYEE WELLBEING AND ACCOUNTABILITY.

Our mission is to open minds to new possibilities. It guides all our actions and decisions.

In a world where organizations are faced with daunting IT challenges, our role is to help; help you make profitable investments in technology, help you improve efficiencies and help you work smarter and faster. We see technology as a mechanism for standing out, achieving strategic goals and creating future growth for our customers, colleagues and partners. Our Corporate Social Responsibility initiatives reflect this view and create opportunities for the global communities within which we work.

We’re focused, down to earth and energetic people who start conversations that make things happen and put customers at the heart of everything we do.

Sharing our industry knowledge and technology innovations helps you achieve professional and personal success.

And by going above and beyond to deliver on our promises, we build long-term relationships with our customers – they trust the people they deal with, respect our opinions and are inspired and excited by our recommendations.

Our people are surprising, driven and likeable and they believe in thinking big, always being open-minded, curious and inspired. They give without expecting anything in return.

DELIVERING NEXT-GENERATION TECHNOLOGY

Storage

We’re all creating more data than ever before, from more locations and on more devices. We’ll help you take full control of how and where you store it, and how you access and secure it. Our storage solutions are all geared to address the challenges of cost, complexity and risk.

Applications

Developing and delivering business-critical applications is a highly complex challenge. It takes valuable time and resources. We focus on helping you bring new applications to market faster. Applications that are guaranteed to perform, stay secure and provide the expected level of service.

Security

Pressure on your network is intense from authorized users, as well as from potential and real security threats. We’ll help keep you out of the headlines about security breaches. All our security solutions integrate to give you greater control over applications, devices and users, and keep you up to date with all the scenarios you’ve managed to avoid.

Our detect, resolve and protect approach to security will give you the visibility and reporting you need to achieve faster resolutions.

Network

As your business grows, your network will come under greater pressure. We focus on network connectivity, performance and automation. Through proactive management, we ensure that users have consistent levels of service and application performance.

Whether you’re consolidating infrastructure, mobilizing employees or exploring cloud and virtualization, our approach minimizes risk, maximizes performance and increases the value of IT to your business.

OUR CONSULTATIVE APPROACH AND OUR BLEND OF TECHNOLOGIES AND SERVICES HELP US UNDERSTAND THE UNIQUE NEEDS OF YOUR BUSINESS AND OVERCOME YOUR BIGGEST IT CHALLENGES.

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We partner with a carefully selected group of Next-Generation technology vendors and distributors. Working hard together, we’ve built a framework that promotes superior performance from and greater security of your business applications.

Our Professional Services

We’ll guarantee the efficient performance of all your business applications. We look at what you’ve got, what’s happening now and what’s planned for the future. Only then will we provide our best recommendation of services and Next-Generation Technologies.

Our Managed Services

Successful organizations are always evolving. So your security, network, storage and applications are continuously developing – and new initiatives are constantly landing on your plate. We’ll take on the management workload on your behalf. The result? Round-the-clock performance from your Next- Generation Technology investments.

TENEO PROFESSIONAL & MANAGED SERVICES

Specialist Integrator of Next-Generation Technology

SECURITY NETWORK STORAGE

APPLICATIONS

Analyze

Next GenerationTechnology

Global Services Team

Global Support Team

Maintain

ArchitectManage

ImplementMonitor

RELEASING YOUR POTENTIAL

Superior Service Management

Our services platform can quickly embrace new and emerging Next-Generation Technologies that are relevant to you, so that we continue to bring you new possibilities.

In addition, all our Consultants, Technical Sales Specialists and Support Engineers maintain the highest accreditations from our carefully selected technology partners. As a result, you can be confident you’re getting the best advice on the best-fit technologies from the best qualified professionals.

You can rely on the real-world experience of our technical people and count on them to resolve issues, often before they become a problem.

We’re commercially astute too. We understand how important business continuity is to you. By continuously improving the performance of your networks in line with your business objectives, our services increase the productivity of your users and grow your profitability.

Flexibility

Every business is unique and we customize our professional services in line with the specific needs of every customer. From consulting services

and technical deployment to managed services, support and finance, our flexibility helps meet your unique challenges.

You need us to be flexible in our delivery model too. That’s why we offer on-premise, remote or cloud-based options.

And because today’s businesses demand modern finance options, Teneo offers CapEx, OpEx and leasing models that make purchasing and maintaining your IT estate more manageable.

Accountability

Customers rely on us as an extension of their IT teams and trust us to be accountable for the operational responsibilities we undertake on their behalf. It’s a big responsibility, which we take seriously. We take the time to understand the value that applications bring to your business and how you manage security, governance and compliance.

We carry the ISO 9001 and ISO 27001 certifications from our UK office, which means our group systems and processes are quality assured, and all the information we hold is fully secure.

Support

We’re passionate about customer support. Reflecting this, our partners award us their highest levels of accreditation while customers themselves give us a Customer Satisfaction Score (CSAT) of 98%.

We’re very proud of this achievement but we don’t allow ourselves to be complacent. That’s why we actively promote customer service excellence right across our organization. This includes our worldwide support teams based in the USA, UK and Australia, who handle more than 10,000 support incidents every year.

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Why Customers Trust Teneo

The Teneo Services Lifecycle is designed specifically to free up your IT personnel, allowing them to focus on strategic priorities and concentrate solely on performance and growth. This is achieved by delivering solutions that reduce costs, increase efficiency, improve return on your existing IT investments and by taking advantage of relevant new applications.

Our flexible services follow a proven methodology, allowing you to focus on adding value to your business while we add security and performance to your infrastructure.

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“Having deployed the solution that Teneo recommended, gains in application performance were so dramatic that even the CEO commented he was happy that our issues had been identified and fixed.”

Ali Khan Head of IT - Europe

Otsuka

“Our communications will work reliably when we need them – and that’s reassuring to know if we ever have to deploy our ICUs to a major incident. Teneo worked with us very closely on site, and we always found them extremely helpful.”

John White ICT Communications Manager

Essex County Fire & Rescue Service

INSPIRATIONAL RELATIONSHIPS

“We demand full optimization and high performance from our IT infrastructure so we can help our customers produce highly effective pharmaceutical formulations in very short timeframes. When looking at ways to save time managing data storage, Teneo recommended a solution that immediately proved right for us. I would absolutely recommend Teneo to other companies that need a high-performing, application-aware IT environment.”

Paul Newman Senior Manager - IT Architecture and Services

Colorcon

“As applications and documents continued to increase in size and complexity, our standard network technologies were becoming limiting and unsuitable for our infrastructure. Teneo provided a more cost effective, long-term solution that helped us to achieve extra network capacity and centralization.”

Bradley Tullett Global Infrastructure Manager

Mott MacDonald

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Producing great results for customers and building strong business relationships inspires us.

The service excellence and customer delight we deliver is reflected in their own words.

Piers CareyCEO

Piers co-founded Teneo in March 2000 and currently serves as Chairman of the Board of Directors as well as Chief Executive Officer. Piers inspires the Teneo team to realize customer service excellence and has his own personal vision to impact the education of one million children in Africa.

Marc SollarsCTO

Marc is our chief evangelist and a Company Director. In his role as CTO, Marc has a passion for identifying next-generation technologies that are early to market and can be integrated into Teneo’s services portfolio. He also enjoys introducing these to our global customers.

James HallOperations Director

As a Company Director and Operations Director, James manages Teneo’s service and support teams, systems and processes, legal and contractual work, maintains our ISO certifications and enthusiastically leads our Corporate Social Responsibility initiatives.

Carolyn ClarkCFO

Working across the Teneo group, Carolyn ardently leads the finance, administration and logistics team to deliver accurate, effective and very timely services to the business in a fast-paced environment.

Lauren FortuneCMO

Lauren avidly promotes consistent customer experience across all global touch points at Teneo. Her interest is in building customer relationships that are mutually beneficial, leading to innovation that enhances business for both Teneo and our customers.

Rachel HeadVice President of Human Resources

Rachel drives brand growth across the group and directs all Teneo HR initiatives, including employee satisfaction and training. She’s a keen supporter of our corporate values, strives to improve on our fantastic working environment and drives our focus on excellence amongst employees and customers.

Steve InmanPresident, Teneo Americas

Steve was the original founder of VistaOne and joined Teneo through acquisition in January 2016. Now President of Teneo Americas, Steve brings creativity and great sincerity to our customers and partners through his entrepreneurial approach.

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PRINCIPLED LEADERSHIP

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Our leadership team is inspired by our company vision to deliver Next-Generation Technology to 1000 customers through world-class services. Creating new opportunities for innovation and growth, they’re driven to open minds to new possibilities and empower people to succeed.

Andrew HumphreySales Director, EMEA and APAC

Andrew is a passionate believer that all contact with our customers should be impeccable. Directing and implementing the sales strategy across EMEA and APAC, his specialist experience includes complex cloud and Data Center service engagements.

Scott GibsonSenior Vice President, Teneo Americas Sales

Scott drives the sales strategy across the Teneo Americas region and takes pleasure in developing a high performance sales team. His satisfaction further stems from being our customers’ favorite vendor and our partners’ favorite partner.

Steve EvansVice President of Solutions Engineering

Steve’s desire to stay ahead of technology trends inspires our engineering team to seek the best fit solutions for our customers. Steve leads our “as a Service” developments, working closely with our customers and partners.

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Corporate Social Responsibility (CSR) is one of the core values shared by every member of the Teneo team. We take it very seriously and it’s strongly championed by our leadership team.

Investing in Education

Teneo has a real passion for investing in education projects that help some of the poorest people in the world to escape a life of poverty. The catalyst for this was a trip Piers Carey, our CEO, made to Ethiopia in 2011. As well as building three schools in Africa, we’ve sponsored a bursary for a student from Nigeria on the MSc Agriculture and Development course at the University of Reading, UK.

Volunteering

In addition to funding great causes, every Teneo colleague spends at least one day each year on voluntary work either for their chosen organization or for one of our volunteering schemes.

Local Sponsorship

Our CSR work includes support for a number of charities as well as sponsorships for local sports teams and causes chosen by colleagues, customers and business partners. We’ve helped to provide laptops for local schools, supplied kit to local sports teams, and have sponsored numerous marathons, bike rides and a recent ascent of Mount Kilimanjaro in Tanzania.

CORPORATE SOCIAL RESPONSIBILITY

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“An open mind is the beginning of self-discovery and growth. We can’t learn anything new until we can admit that we don’t already know everythingErwin G. Hall

USA Teneo Inc. 44330 Mercure Circle Suite 260 Dulles VA 20166

T: +1 703 212 3220

F: +1 703 996 1118

USA MCS LLC, Part of Teneo 3929 S 147th Street Suite 100-S Omaha NE 68144

T: +1 402 330 9600

F: +1 402 330 9635

UK Teneo Ltd 20/21 Theale Lakes Business Park Moulden Way Sulhamstead RG7 4GB

T: +44 118 983 8600

F: +44 118 983 8633 France Teneo France S.A.S. 5, Place de la Pyramide Tour Ariane La Defense 9 92088 PARIS

T: +33 1 55 68 11 12

F: +33 1 55 68 10 00

Australia Teneo Australia Pty Ltd Level 20 Tower 2 Darling Park 201 Sussex Street Sydney, NSW 2000

T: +61 2 8038 5021F: +61 2 9012 0683

www.teneo.net

info@teneo.net

HOW CAN TENEO HELP YOU TODAY?