Lisa  Davis  

Vice  President  and  CIO  Georgetown  University      

       

Dr.  Jan  Fox  Senior  Vice  President  for  IT/CIO  

Marshall  University          

Dr.  Michael  Zastrocky  ExecuAve  Director  

Leadership  Board  for  CIO’s    

Panelists    

Agenda  •  Introduc>ons    •  Lisa  Davis,  Georgetown  University  

•  Georgetown  University  

•  Guiding  Principles  

•  Why  Cloud  

•  Georgetown’s  Cloud  ApplicaAons    

•  Lessons  Learned    •  Dr.  Jan  Fox,  Marshall  University  

•  Marshall  University  

•  Outsourcing  and  the  Cloud    

•  Desktop  VirtualizaAon  AdopAon  

•  MOOCs  

•  Leveraging  Big  Data  •  Roundtable  discussion  of  key  findings  from  the  2013  LBCIO  survey  

•  Q&A    

Georgetown  University  •  One of the world’s leading

academic and research Institutions.

•  Ranked 20th among U.S. universities.

•  Founded in 1789 in Washington, DC.

•  Oldest Jesuit and Catholic university in the United States.

•  Faculty: 1,291 full-time and 882 part-time.

•  Students: 17,357 (7,552 undergraduate and 6,917 graduate).    

5  

Guiding  Principles  1.  OPEN: Open Standards, Open Source, Modular, and

Interoperable, with Federated Identity Management.

2.  MOBILE: Optimized for mobile platforms.

3.  SOCIAL: Integration with University directory and social applications whenever possible.

4.  CLOUD: Subscription over purchasing services whenever possible and practical.

5.  ENTERPRISE: Enterprise services over point solutions.

Why  Cloud?  ReducAon  in  IT  Budget  

Ability  to  Support  

Seamless  Access  by  Any  Device  

More  Scalable  

StandardizaAon  

SubscripAon  Based  Cost  

Georgetown’s  Cloud  Applica>ons   •  Google Apps for Education •  Workday (HR, Benefits, Payroll & Finance coming July 2014)

•  Salesforce (CRM)

•  Drupal (Web)

•  Modo (Mobile)

•  Box (File)

•  Spring CM (Advanced File/Workflow)

•  SilverPop (Broadcast Email)

•  Amazon Web Services (Research/Compute)

Lessons  Learned  

1.  Change  Management/Training  are  a  must.  

2.  Business  process  re-­‐engineering  necessary  to  leverage  capability  of  the  product.  

3.  Audit  and  security  control  have  not  caught  up  with  cloud  yet.  AnAcipate  audit  issues.    

4.  Number  of  staff  required  to  support  is  the  same  –  anAcipate  a  shiY  in  the  required  skill  set.    

 Marshall  University  •  Marshall  University  is  a  public  insAtuAon  located  in  HunAngton,  West  

Virginia  serving  rural  West  Virginia,  Kentucky,  Ohio  and  students  online.  •  Founded  in  1837  as  Marshall  Academy.  •  Master’s  Colleges  and  UniversiAes  I  Carnegie  ClassificaAon.  •  Students:  

–  Full  Time  Equivalent:  11,365.  –  Head  Count  13,319  (9,889  undergraduate  and  3,430  graduate).  

•  Female  CIO,  reports  to  the  President  and  oversees  tradiAonal  IT  and  Libraries.  25  years  as  a  CIO.  

Outsourcing  and  the  Cloud    •  More  than  half  (53%)  of  CIOs  

surveyed  state  that  their  outsourcing  has  increased  over  the  last  two  years.  

•  CIOs  predict  an  increase  in  outsourcing  of  71.6%  over  the  course  of  the  next  two  years.  

•  81%  of  respondents  indicate  that  they  have  either  placed  e-­‐mail  into  the  cloud  or  are  in  the  process  of  placing  it  into  the  cloud.  

Outsourcing  E-­‐mail  For  Students     For  Faculty  and  Staff  

Cloud  Compu>ng  Influencers  •  While  the  majority  of  insAtuAons  reported  saving  money  as  the  top  influencer,  

bringing  services  on-­‐line  in  a  Amely  manner  is  also  a  key  factor  for  CIOs.  •  Concerns  for  security,  privacy,  ownership  protecAon,  and  access  to  data  conAnue  to  

persist  as  potenAal  negaAve  factors.  

Desktop  Virtualiza>on  Adop>on  •  CIOs  report  a  significant  increase  in  the  adopAon  of  desktop  virtualizaAon  

(VDI)  soluAons.  

 

MOOCs  •  While  CIOs  report  deeper  interest  in  MOOCs,  adopAon  is  sAll  in  the  early  stages  

and  only  a  small  percentage  of  respondents  see  MOOCs  as  strategically  significant  to  their  insAtuAons.  

Leveraging  Big  Data  •  Results  from  this  

year’s  survey  indicate  that  47%  of  insAtuAons  have  or  are  working  on  a  Big  Data  strategy.  

•  InsAtuAons  are  leveraging  Big  Data  to  make  more  informed  decisions  across  a  wide  range  of  administraAve,  research  and  academic  funcAons.  

The  Impact  of  Big  Data  •  CIOs  report  that  the  tremendous  growth  in  data  is  creaAng  

numerous  infrastructure  issues  at  their  insAtuAons.  

Round  Table  Discussion:  Key  Findings  From  the  2013  LBCIO  Survey  

   CIO  and  Ins>tu>onal  Characteris>cs  CIO  Characteris>cs     Ins>tu>onal  Characteris>cs      

Respondents  by  Ins>tu>on  Type   %    

Public    insAtuAons   65%  

Private  insAtuAons   34  

Proprietary  insAtuAons   1  

Research  universiAes   29  

4-­‐year  insAtuAons  with  master’s   25  

Doctoral-­‐granAng  insAtuAons   23  

Two-­‐year  insAtuAons   11  

4-­‐year  insAtuAons  no  graduate  programs     13  

3,000  to  4,999  full-­‐Ame  enrollment   14  

5,000  to  9,999  full-­‐Ame  enrollment   17  

10,000  to  24,999  full-­‐Ame  enrollment   31  

More  than  25,000  full-­‐Ame  enrollment   21  

CIO  Repor>ng  Structure    •  CIOs  indicate  that  their  role  

is  becoming  more  strategic  with  32%  of  respondents  reporAng  directly  to  the  CEO  (President,  Vice  Chancellor,  etc.).  

•  Female  CIOs  are  more  likely  to  report  to  the  CEO  (40%)  than  their  male  counterparts.  

Adding  Value  to  the  Ins>tu>on  •  Business  Processes  and  

Strategic  Planning  were  the  leading  areas  in  which  CIOs  reported  adding  the  most  value  to  their  insAtuAons.  

•  It  is  evident  that  MOOCs  and  leveraging  Big  Data  have  also  become  major  areas  for  CIOs  to  add  value  in  current  and  future  campus  planning  discussions.  

CIO  Succession  Planning  •  With  evidence  that  roughly  50%  of  higher  educaAon  CIOs  plan  to  

reAre  within  the  next  ten  years,  a  lack  of  leadership  readiness  may  spell  problems  for  higher  educaAon  insAtuAons  in  the  near  future.  

9%  

46%  

34%  

12%  

0%  

10%  

20%  

30%  

40%  

50%  

High  priority   Moderate  priority  

Low  priority   Not  a  priority  at  all  

Is  succession  planning  for  senior  administra>ve  roles  a  priority  at  your  

ins>tu>on?  

IT  Budget  Trends    

•  Overall,  private  nonprofit  insAtuAons  have  the  most  posiAve  outlook  with  55%  of  these  insAtuAons  expecAng  growth  in  their  IT  budget  next  year.  

•  Only  40%  of  public  insAtuAons  expect  an  increase  in  their  IT  budget  next  year.  

IT  Budget  Outlook     2012   2013   YOY  Difference  

IT  budget  increasing   41%   44%   +3%  

IT  budget  staying  the  same     30   36   +6  

IT  budget  decreasing   29   19   -­‐10  

Stretching  IT  Funding  •  AYer  years  of  being  asked  to  find  ways  to  “do  more  with  less”  CIOs  are  

now  being  asked  a  new  quesAon,  “How  can  IT  do  more  with  the  same?”    Strategies  being  considered     2012   2013   YOY  

Difference  Increased  efficiencies  and  more  centralizaAon  of  support  and  services    

Not  measured    

82%   n/a  

Cloud  compuAng   Not  measured  

65   n/a  

Other  revenue  streams  including  increased  fees  and  selling  services    

35%   23   -­‐13%  

Cuong  services   41   21   -­‐20  

Greater  use  of  Open  Source   51   33   -­‐18  

Shared  services  and/or  collaboraAon  with  other  insAtuAons    

73   58   -­‐15  

No  new  strategy   7   3   -­‐4  

Poten>al  Benefits  of  Consumeriza>on      

36%  

80%  

8%  

50%  

40%  

5%  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

Financial  savings   Freedom  of  choice  for  

students,  faculty  and  staff  

Less  IT  staff  needed  

PosiAons  your  insAtuAon  

compeAAvely  

Reduced  need  for  community  

labs    

None  

Poten>al  Piaalls  of  Consumeriza>on  

45%  

71%  

92%  

52%  

69%  

43%  

17%  

3%   1%  0%  

10%  

20%  

30%  

40%  

50%  

60%  

70%  

80%  

90%  

100%  

More  staff  needed  for  training  and  support  

More  bandwidth    

Greater  security  issues    

Data  integrity  &  consistency  

IntegraAon  with  exisAng  systems    

Loss  of  control  

Greater  cost   More  need  for  

community  labs    

None    

Administra>ve  Systems  Upgrade  Planning  •  Most  insAtuAons  surveyed  are  currently  implemenAng  new  

systems,  upgrading  current  systems,  or  planning  replacements  or  major  upgrades  to  their  financial,  student,  HR  and/or  advancement  systems  within  the  next  six  years.  

In  Process   Next  2-­‐3  Years     Next  4-­‐6  Years     6+  Years    

Financial  system   15%   27%   18%   40%  

Student  system   17   24   20   39  

Financial  Aid   15   24   22   40  

HR   18   29   17   36  

Payroll   16   31   18   35  

Advancement     9   34   25   33  

Grants  Management   14   40   19   27  

When  will  you  likely  replace  or  make  a  major  upgrade  to  the  following?  

Applica>ons  Being  Moved  to  the  Cloud    

Currently  moving  or  in  the  process  of  moving  to  the  cloud  

Respondents  

e-­‐Mail   81%  

Social  networking     44  

Portal   15  

Data  Center   13  

Desktop  tools  (i.e.  MS  Office)   22  

Library  applicaAons   34  

Financial  applicaAons   5  

LMS  or  CMS  applicaAons   44  

Student  applicaAons   9  

CRM   23  

Data  Storage     36  

Business  ConAnuity/disaster  recovery   26  

Mobile  and  Emerging  Technologies  •  With  more  students,  faculty  and  

staff  uAlizing  their  own  mobile  devices,  insAtuAons  are  making  larger  investments  to  support  the  BYOD  movement.  

•  52%  of  respondents  indicated  that  supporAng  the  Mobile/Bring  Your  Own  Device  movement  is  either  the  first,  second,  or  third  most  important  emerging  technology  issue  that  they  are  considering.  

   

Lisa  Davis  OfficeohheCIO@Georgetown.edu  

Twijer:  @GU_UIS  Facebook:  Georgetown  UIS    

uis.georgetown.edu    

Dr.  Jan  Fox  fox@marshall.edu  

   

Dr.  Michael  Zastrocky  mzastrocky@lbcio.org  

 

Q  &  A