a presentation by brian duffy bruker biospin service … · a presentation by brian duffy . ... •...

Innovation with Integrity

A presentation by Brian Duffy Bruker BioSpin Service and Lifecycle Support At the 5th Annual Practical Applications of NMR in Industry Conference, 2017


LabScape Philosophy

A Service Philosophy Shift From Reactive to Proactive


LabScape Product Portfolio


Bruker LabScape Maintenance Agreements

LabScape Comprehensive

LabScape Connect

LabScape Essential

LabScape Product Portfolio Applying the Philosophy, Building the Brand



5

LabScape Maintenance

LabScape Relocate

LabScape Evolve

LabScape Repair

Provide Accessible Experts

Bruker LabScape On-Site On-Demand



6

LabScape Spare Parts

LabScape Training

LabScape Consumables

LabScape Analytics

Enhance the customer experience

Bruker LabScape Enhance Your Lab


Bruker LabScape Maintenance Agreements

LabScape Comprehensive

LabScape Connect

LabScape Essential

Applying the Philosophy, Building the Brand: Proactive Service Offerings


LabScape Connect Maintenance Agreement

Connect & Stay in Front

• Remote diagnostic support, including Webex™ or TeamViewer™ sessions

• Remote monitoring of helium and nitrogen levels

• Quench recovery service

• Workstation replacement with software, firmware and license updates

Applying the Philosophy, Building the Brand: LabScape Connect


LabScape Essential Maintenance Agreement

Maximize Uptime

• LabScape Connect included

• All recommended planned maintenance • e.g. refrigeration system maintenance for Cryoplatforms, Aeon and

MRI magnets, etc.

• Annual Operation Qualification

• Cryogens and labor for all liquid helium refills

Essential - Overview Applying the Philosophy, Building the Brand: LabScape Essential


LabScape Essential With BMC

Maintenance Agreement

Maximize Uptime

• LabScape Essential included

• Tuition for 4-day Service and Maintenance course for certification of Bruker Maintenance Correspondent (BMC)

• All replacement console electronic components, shipped overnight, to be replaced by the BMC

• BMC option is not available in all regions. Please inquire locally for information

Essential - Overview Applying the Philosophy, Building the Brand: LabScape Essential with Bruker Maintenance Correspondent


LabScape Comprehensive Maintenance Agreement

Peace of Mind

• LabScape Essential & Connect included

• Parts, travel, and labor for all repairs of the entire instrument • Lifetime guarantee on NMR and MRI magnets*

• Option for loaner probes during repair for NMR and MRI

*Lifetime value is based on 20 years of age

Comprehensive - Overview Applying the Philosophy, Building the Brand: LabScape Comprehensive



Connect & Stay in front!

• Remote Monitoring of He and N2

• Quench prevention

• Central monitoring of liquid He and liquid N2

• High level of security

• Local Bruker office plans remedial actions

Connect LabScape Remote Monitoring


He

/ N2

leve

l

Today

Quench prevention

• We monitor the actual Helium boil-off ,and compare to the specified and predicted boil-off rate of the particular magnet

• 4 Cases detected in first 6 months of implementation

Connect



Quarterly report

• Connected users get a quarterly report summarizing the last quarter of the system status


Connect



Central Monitoring

• When an issue is detected the local service team contacts the customer, investigates the situation, and plans intervention as necessary

Connect

Images as illustration only

Innovation with Integrity May 2016: 0 customer systems connected

Innovation with Integrity February 2017: 198 customer systems connected


Chance to win:

• One year free: • LabScape Comprehensive • LabScape Essential • LabScape Connect

• Systems connected before end of February 2017 are eligible

• No contract needed to connect

• Winners will be announced on Thursday evening!


Connect


The future brings:

• MRI and 2K magnets will be able to connect by 2018 • Remaining BBIO product lines

• Ability to predict failure of components

• Feedback loop to R&D to improve on quality

Goal is to improve the customer experience, so let’s get connected!


Connect


Bruker LabScape On-Site, On-Demand

LabScape Maintenance

LabScape Relocate

LabScape Evolve

LabScape Repair

Relocate


Bruker LabScape On-Site, On-Demand

LabScape Evolve

Evolve


LabScape Evolve On-Site, On-Demand

LabScape CryoSave - NMR

• BSNL Nitrogen Liquefier is added to existing Cryoplatform, with no additional maintenance costs

• Available for instruments ≥ 400MHz with Cryoprobe • Focus on the science, and add up to 5% Up-Time • Removal of N2 fills reduces cost of ownership:

• No cryogen safety training needed for staff • No logistics process required for N2 • No purchase of N2 needed

Evolve



LabScape Spare Parts

LabScape Training


LabScape Analytics

Connect




Connect

Innovation with Integrity LabScape ESSENCE for Daily Operation

Innovation with Integrity LabScape STREAM for High Throughput

Innovation with Integrity LabScape HORIZON for High Quality

Innovation with Integrity Innovation with Integrity

www.bruker.com

[email protected]

mailto:[email protected]

a presentation by brian duffy bruker biospin service … · a presentation by brian duffy . ... •...

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