a one-day, brand-led conference & networking event
TRANSCRIPT
For more information on speaking, exhibiting and arranging one-to-one
meetings, please contact Matthew Johnson.E:
T: +44 (0) 20 3479 2299
Speaking, One-To-One Meetings & Exhibition
Opportunities
Organised By:
A One-Day, Brand-Led Conference & Networking Event, Central London, 23rd February 2022
Craft Outstanding Customer-Focused Strategies Which Evolve With Changing Customer Expectations & Insights, Optimise Digital Tools & Technology, Re-Engineer Automated Processes, Engage Internal Teams, Power Omnichannel Journeys In A Hybrid World & Continuously Improve Loyalty & ROI For Cutting-Edge Customer Experiences Distinctive To Your Brand
Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results
25 Brand Speakers 1
23.02.2022 • London
Day
New, Reimagined
CX
Aviva
Rhea FoxHead of Marketing, General Insurance
HSBC
Ilko BataklievGlobal Head of Experience Design
Ciaté London; Lottie London; Skin Proud
Nora ZukauskaiteGlobal Marketing Director
The Co-operative Bank plc
Becky FranksHead of UX & Optimisation
Halfords
Sharon MillardHead of Contact Center Operations
RNIB
Jamie Dormandy Head of Customer Engagement & Experience
Santander Consumer Bank
Mark Tofte, Product Manager, Sales Finance & Durables
Musgrave Retail Partners Ireland
Charlotte BuckleyCX Manager
Virgin Media O2
Jonathan BradySenior Interaction Designer
Aviva
Donna WalkerCustomer Experience Director
E.ON Hungaria
Tamás KovalcsikHead of Customer Intelligence
Home Group
Laura WelchDigital Delivery Performance Leader in Customer Self Service
Tes
Milon HarmanHead of Product Design & UX
Coca Cola Europacific Partners
Inés Maíz Sevilla, EU Assoc. Director Digital Customer Solutions, Strategy
Zurich Insurance
Amy BrettellHead of Customer, UK Claims
Black Tomato
Ronan GayHead of Digital
Virgin Media O2
Nicola HarrisHead of Customer Journey Management
Moonpig Group
Camila DiazHead of Product Design & Research
Connolly Spar
Susan ConnollySales & Marketing Director
Shakespeare's Globe
Andrew LawsonHead of HR
Musgrave Retail Partners Ireland
Claire O'GradySenior Customer Experience Manager
The Co-operative Bank plc
Sophie PalmerScrum Master
ASDA
Manuela PifaniSenior Director of Customer Experience
E.ON
Andrew ClaytonFormer Global Head of Customer Experience
E.ON
Roche
Dr Christian Velten, Global Head Medical Customer Experience
[email protected] +44 (0) 20 3479 2299 www.thecustomerconference.com @CXConf
Book Before 23rd September & Save Up
To £1,000
2
Who Attends? ■✓
About The Conference
Directors/Heads of Customer Experience
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Matthew Johnson
E: | T: +44 (0) 20 3479 [email protected]
■✓ Directors/Heads of Customer Service
23.02.2022 • London
3
DIAMOND SPONSORSHIP Speaking Opportunityl A 15 minute main stage speaking session in front of the entire delegation.
l Speaker’s presentation details to be included on
One-To-One Meetings l Hosting One-To-One Meetings with 5 delegates of your choice.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
l Sponsorship of the speaker presentation website which all delegates visit to download presentations.
Seat Drop & Brandingl Promotional material to be placed on all of the delegates’ tables/chairs during the conference.
Delegate Passesl 3 delegate passes and 1 speaker pass to the conference (worth £3,596).
l Conference Documentation Pack with delegate list.
Investment: £9,999 +VAT
Standard Price: £10,999
PLATINUM SPONSORSHIPSpeaking Opportunity
A 15 minute main stage speaking session in front of the entire delegation.
l
Speaker’s presentation details to be included on www.thecustomerconference.com.
Data Capture
l
Sole sponsorship of The Customer Experience Conference Competition.
l
The contents of all business card collection boxes to keep – this will be solely for your purpose.
Logo on holding slide during all conference breaks – including information to promote the
l
competition and encourage participation.
Announcements from both the Morning Chairman and the Afternoon Chairman promoting the competition.
5 minute slot to present competition prize to winner on the stage in front of entire delegation.
Investment: £7,999 +VAT
Standard Price: £8,999
(Book Before 23rd September &
Save £1,000)
Speaking, Exhibition, One-To-OneMeetings & Drinks Packages
12
www.thecustomerconference.com.
www.thecustomerconference.com.
www.thecustomerconference.com.
Delegate Passesl 2 delegate passes and 1 speaker pass to the conference (worth £2,697).
Conference Documentation Pack with delegate list.l (Book Before 23rd September &
Save £1,000)
l
l
l
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
www.thecustomerconference.com.
www.thecustomerconference.com.
l Branding on the front page of the Conference Documentation Pack.
l Branding on the front page of the Conference Documentation Pack.
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Matthew Johnson
E: | T: +44 (0) 20 3479 [email protected]
23.02.2022 • London
GOLD SPONSORSHIP Speaking Opportunityl A 15 minute main stage speaking session in front of the entire delegation.
l Speaker’s presentation details to be included on
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Branding on the holding slide on the stage set.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on
l Logo and corporate description to appear on the Partners’ Page of
Delegate Passesl 1 delegate pass and 1 speaker pass to the conference (worth £1,798).
l Conference Documentation Pack with delegate list.
Investment: £5,999 +VAT
Standard Price: £6,999
(Book Before 23rd September &
Save £1,000)
3www.thecustomerconference.com.
www.thecustomerconference.com.
www.thecustomerconference.com.
l Branding on the front page of the Conference Documentation Pack.
PEER-TO-PEER DISCUSSION PACKAGE
l Branding on the official Conference Documentation Pack.
l 2 delegate passes to the conference (worth £1,798).
Investment: £2,499 +VAT
Standard Price: £3,499
(Book Before
23rd September &Save £1,000)
4l To host one of the Peer-To-Peer Sessions during lunchtime.
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Matthew Johnson
E: | T: +44 (0) 20 3479 [email protected]
23.02.2022 • London
SILVER SPONSORSHIP Speaking Opportunityl Choose from one of the following panels:
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
Delegate Passesl 1 delegate pass and 1 speaker pass to the conference (worth £1,798).
l Conference Documentation Pack with delegate list.
Investment: £4,999 +VAT
Standard Price: £5,999
(Book Before 23rd September &
Save £1,000)
5
l Logo/button with hyperlink to be placed on the homepage of www.thecustomerconference.com.
1. Customer Behaviours & Expectations with Aviva, RNIB, Home Group, Connolly
Spar, Ciaté London; Tes, ASDA.
2. Employee Buy-In & Changing Cultures with Virgin Media O2, Zurich Insurance,
Musgrave Retail Partners Ireland, E.ON.
3. Omnichannel Success with Roche.
l Speaker’s presentation details to be included on www.thecustomerconference.com.
l Logo and corporate description to appear on the partners’ page of www.thecustomerconference.com.
l Branding on the front page of the Conference Documentation Pack.
l Corporate description with full contact details to appear on the Partners’ Page inside the
Conference Documentation Pack.
EXHIBITION STAND PACKAGE l A 3 x 2 metre exhibition area in the main networking room.
l Branding on the front page of the Conference Documentation Pack.
l 2 delegate passes to the conference (worth £1,798).
Investment: £2,099 +VAT
Standard Price: £2,799
(Book Before 23rd September &
Save £700)
9
ONE-TO-ONE MEETINGS l Hosting One-To-One Meetings with 5 delegates of your choice.
Exhibition Areal A 3 x 2 metre exhibition area in the main networking room.
Brand Awareness & Marketing
l Corporate description with full contact details to appear on the Partners’ Page inside the Pack.
l Colour advert in the Conference Documentation Pack.
l Bespoke, designated email to your contacts offering £150 discount and publicising your involvement.
l Logo/button with hyperlink to be placed on the homepage of
l Logo and corporate description to appear on the Partners’ Page of
Investment: £4,999 +VAT
Standard Price: £5,999
6
www.thecustomerconference.com.
www.thecustomerconference.com.
Delegate Passes
l 3 delegate passes to the conference (worth £2,697).
Conference Documentation Pack with delegate list.l(Book Before
23rd September & Save £1,000)
l Branding on the holding slide on the stage set.
PRIVATE VIP LUNCH WITH BRANDS PACKAGE
l A 3 x 2 metre exhibition area in the main networking room.
l Branding on the front page of the Conference Documentation Pack.
l 4 delegate passes to the conference (worth £3,596).
Investment: £5,999 +VAT
Standard Price: £6,999
(Book Before
23rd September &Save £1,000)
7l To host lunch for 8 delegates of your choice in a private room.
DRINKS RECEPTION PACKAGE
l A 3 x 2 metre exhibition area in the main networking room.
l Branding on the front page of the Conference Documentation Pack.
l 2 delegate passes to the conference (worth £1,798).
Investment: £3,999 +VAT
Standard Price: £4,999
(Book Before
23rd September &Save £1,000)
8l Sole sponsorship of The Customer Experience Conference drinks reception.
LANYARDS SPONSORSHIP PACKAGE
l A 3 x 2 metre exhibition area in the main networking room.
l Branding on the front page of the Conference Documentation Pack.
l 2 delegate passes to the conference (worth £1,798).
Investment: £2,999 +VAT
Standard Price: £3,999
(Book Before
23rd September &Save £1,000)
10l Sole sponsorship of all delegate lanyards at The Customer Experience Conference.
For more information on speaking, exhibiting and arranging one-to-one meetings, please contact contact Matthew Johnson
E: | T: +44 (0) 20 3479 [email protected]
23.02.2022 • London