a new benchmark for outstanding healthcare training
TRANSCRIPT
A new benchmark for outstanding healthcare training
What is the SfH Quality Mark?
• The Skills for Health Quality Mark uniquely provides a framework for assuring the effective delivery of high quality learning and training to the health sector.
• The purpose of the Skills for Health Quality Mark is to give health employers greater confidence when investing in workforce development. The Skills for Health Quality Mark endorses the quality of the delivery of training and learning and its suitability for the health sector and makes it easier for employers to identify and select learning/training courses and providers of training.
“We believe this benchmark will help to set high standards for training in the health sector to benefit the delivery of patient care, now and in the future.”
John RogersChief Executive, Skills for Health
Quality Mark - The Journey
May 2012 to August 2012 –
Scoping exercise
September 2012 to
December 2012 - consultation
with employers and providers
January 2013 to April 2013 - design and development of the model
May 2013 to July 2013 – Pilot phase
August 2013 – Evaluation
September 2013 - model and process
review
October 2013 –
The Launch
Employer focus groups and on-line questionnaire– findings:
From consultation with employers, concerns were raised regarding the quality of Programme/Course delivery to the health sector Main themes emerging:
Providers do not understand the health sectorProviders are not aware of practices, legislation and
initiativesDelivery and resources are not contextualised to the health
sectorTraining/teaching staff are not always competent
Employers want programme/course delivery endorsed NOT just the organisation
• Provides assurance that the training purchased is high quality and value for money
• Saves employers time – QM short cuts the research required to find the quality of provision needed
• Ensures the delivery of skills and knowledge required is health sector specific
• Contributes to productivity and
improved patient care
Benefits of the Quality Mark for employers and commissioners:
“In light of the recently published reports by Robert Francis QC, Sir Bruce Keogh and Professor Don Berwick, all of which emphasises the role of students and learners in relation to the quality of care for patients, the importance of assuring the quality of education delivery against standards in the Quality Mark will be highly welcomed.”
Jo WoolgarHead of Quality & IntelligenceHealth Education Kent, Surrey & Sussex
Benefits of the Quality Mark
• Achievement of the Skills for Health Quality Mark recognises that providers of training and specific learning/training courses have met the high standards expected by health care employers. The Quality Mark will also assure that the staff delivering training have the right knowledge and skills and maintain these through continued professional development.
“It will instil employer and learner confidence in thequality of teaching, learning and assessment that takes place at Preston College. This will have an impact on regional and national business development.”Elaine ShahabeddinAssistant Head, Health Professional Unit,Preston College
Benefits of the Quality Mark
The Skills for Health Quality Mark is also a benchmarking tool allowing training provider organisations to measure the quality of their own delivery with specific reference to the health sector. Holders of the Skills for Health Quality Mark will be able to use the Quality Mark logo on materials and advertising, demonstrating to employers that they have met the unique, health sector quality framework for learning and training.
“We want a situation where employers can feel confidentin the services they are purchasing and a situationwhere the end user knows the person caring for andsupporting them is a professional who has theskills required.”
Christian WilkinsBeacon Education Partnerships
Benefits of the Quality Mark
• The Skills for Health Quality Mark will assure that providers demonstrate a deep understanding of the health sector and translate that into the design, delivery and impact of the learning/training courses they offer. Quality Mark holders will have shown a commitment to health specific provision in line with the needs of health sector employers.
• The Skills for Health Quality Mark focuses on the key factors that underpin high quality teaching, learning and assessment but does
not endorse the subject matter and content of programmes.
The Quality Mark Assessor
The Quality Mark assessment will be carried out by trained Quality Mark assessors. These assessors will all have successfully completed the Skills for Health Quality Mark Assessor training course.
The Assessors will have the relevant knowledge, qualifications and experience needed to carry out the assessments.
Each assessment will be carried out by 2 QM assessors
There are four domains against which providers and programmes will be assessed and these are:
Ethics and Values – which includes attitudes and behaviours and health sector appropriate values to inform and drive the delivery of all programme activity
Health Sector Engagement/awareness – which includes how the provider ensures effective stakeholder partnership and/or research to ensure that provision meets defined employer and heath sector learning needs and therefore adds value to the patient/service user experience
Learning Excellence – which includes contextualisation, relevance added value and impact of learning provided to meet the needs and expectations of the health sector
Effectiveness of Quality Assurance Arrangements - which includes assessment of efficacy of quality systems and processes and demonstrable commitment to continuous improvement
Quality Mark – Assessment domains
Stage 1:
Application and
eligibility check
Stage 2: Preliminary evaluation based on
documentary evidence including
survey results
Stage 3: On-site visit planned on
documentary evidence
Stage 4: On-site Visit
Stage 5: Summary
and decision-making
Stage 6: Panel and final
endorsement
Stage 7: Award and
incorporation into SfH
Quality Mark database
Quality Mark - The Process
• On-line application• The QM team will review the
application to validate the eligibility of the applicant (Applicant contacted within 10 working days of application)
• Once contract is signed the applicant will provide completed evidence check list and examples of evidence at least 2 weeks prior to on-site visit
Stage 2: Preliminary evaluation based on
documentary evidence
including survey results
Quality Mark Process: Application and validation
Stage 1:
Application and eligibility check
QM Process – Check pre-visit evidence
• The QM Primary Assessor checks evidence, including surveys and prepares preliminary evaluation
• The Secondary Assessor will review the evaluation and both assessors will prepare visit planner, this will include specific interview questions
• The assessor will inform the provider at this time who they will want to interview on the day and any teaching observations to be carried out and additional documentation they may need to see.
Stage 3: On-site visit planned on
documentary evidence
QM Process – On-site visit
The on-site visit should be a minimum of 1 month from the receipt of the signed contract
The QM Assessors will:• Observer delivery of training• Interview:
• Managers• Trainer/Assessors• Learners• Employers
Stage 4: On-site Visit
QM Process – Assessment Report
Summary and d
Stage 5: Summary
and decision-making
• Assessment report is written by Primary Assessor
• Report is quality assured by Secondary Assessor
• Checked for accuracy by provider organisation
• Sent to Review panel to ensure correct process has been carried out
QM Process – Panel and final endorsement
Stage 6: Panel and final
endorsement
Stage 7: Award and
incorporation into SfH
Quality Mark database
Members of the review panel will include:
• Chair (member of Skills for Health Senior management Team)
• Representative of Health Sector Employers• QM Assessor (not involved in assessment reviewed)• QM endorsed Training provider – The provider
representative would be a senior manager and would not be in direct competition with the assessed organisation
Links to the on-line database will be on both the SfH and NSA website
Monitoring
• The Quality Mark is awarded for a 1 year term. There is a reduced fee for annual renewal.
• Providers must update the QM team with any major changes to their organisation e.g. change of assessors, management or changes to programmes delivered.
Monitoring the Quality Mark
• The QM assessor will provide feedback including areas for improvement
• If a provider is unhappy with the decision they have a right of appeal
• QM Assessor may suggest additional support/consultancy
• Organisations can reapply within 3 months
What happens if the Quality Mark is not awarded?
Quality Mark endorsed providers
OrganisationProgrammes of learning endorsed
Beacon Education Partnerships Apprenticeships in Health and Social Care
Prevention and Support Services Team (NHS Ayrshire and Arran)
Alcohol and Substance Abuse Awareness and Prevention programmes of learning.
Open UniversityLevel 4 Health Care Sciences and Health Sciences
programmes of learning.
Stroke AssociationStroke 15 module training course and ‘Active
Communication’ and ‘Stroke is a medical emergency’
North West Regional College (Northern Ireland)Apprenticeships in Health and Social Care and Diploma in
Health and Social care
Somerset CollegeThe Foundation Degree in Healthcare Practice and Diploma in Health Studies programmes of learning.
Calderstones Partnership NHS Foundation Trust Apprenticeships in Health and Social Care
Preston CollegeApprenticeships in Dental Nursing and Diploma in Dental
NursingBirmingham and Solihull Mental Health Foundation Trust
Working Better Together programme of learning
CME -MedicalDevice Training and Advanced Device Training
programmes of learning
• The QM assessor will provide feedback including areas for improvement
• If a provider is unhappy with the decision they have a right of appeal
• QM Assessor may suggest additional support/consultancy
• Organisations can reapply within 3 months
What happens if the Quality Mark is not awarded?
Elaine Shahabeddin
Assistant Head
Preston’s College
Why apply for a Skills for Health Quality Mark?
Key Quality Drivers:Ofsted
Common Inspection Framework
Awarding Bodies
Sector Skills Council
Sector specific legislation
Self assessment/internal quality cycles
Forward thinking college
Embraced new initiatives in TLA
and is proactive in the use of technology
Robust extensive quality assurance
procedures
Dedicated , updated
professional team
TLA sessions were of a high
standard
TLA is videoed to standardise and
share best practice
Comprehensive CPD programme for
all staff
Fluid self assessment strategies in
place
Learner Voice forum
DOMAIN 1 Effectiveness of
Quality Assurance
Arrangements
Design and deliver
appropriate and valuable training
Excellent track record with
engagement with employers within
the sector
Very accommodating and flexible with
delivery and assessment
Consistent and continuous
quality assurance
Ongoing feedback to
employers and learners
Very high regard for the quality of the teaching and learning including
support
Kudos with learners due to being able to
constantly use practical experience
and examples
Effective partnerships with health
sector employers
Excellent knowledge of
the wider health and social care
sector
DOMAIN 2 Health Sector Engagement
and Awareness
Tailored information, advice and guidance
Mock surgery with medical equipment, allowing learners to practice therefore
improving confidence
Employer ability to give feedback
formally through evaluations and
informally through meetings with
assessors
Person centred values
embedded and incorporated in
all learning
High quality of teaching and
learning contributed to job satisfaction
Dedicated support for learners with
ALN and specialised
learning resources
Regular formal and informal teaching
observations, which encourage
reflection to share best practice
Learning that impacts on career and progression opportunities
The team are close knit and
work effectively as the Health Professional
Unit
DOMAIN 3 Learning
Excellence
Training undertaken in
customer services
Realistic expectations of
learner and team of quality standards
Policies relating to safeguarding,
confidentiality and equality and
diversity incorporated into
teaching and assessment
Continued professionalism
and courtesy extended to all
Teaching and assessment
driven by sector specific
industry professionals
Incorporation of person centred
values in learning resources and
materials
Regular team meetings and
standardisation meetings held to
continually update with changes in
legislation
Promotion of exemplary behaviour
from staff and learners
Code of conduct
cascaded to learners and visible within the College
DOMAIN 4 Ethics and
Values
Enabled us to achieve through
a combined team effort
Staff are highly motivated with
increased levels of morale
Increased learner confidence = ‘the best of the best’
‘the only provider to have it’
Has instilled pride and
recognition for the work we do
Enabled and assisted with
Regional growth
Increased employer confidence, a
benchmarking tool and opens the door
to engagement
Has made us more brave
and confident
Marketing and publicity tool to
increase our provision further
What has it meant to us?
Questions?
Contact details
Anne Close – Project Specialist (Education)Tel: 0191 229 3412Mobile: 0791 7245 932Email: [email protected]