enabling improved healthcare outcomes through it: insights from tbr’s 2q13 healthcare it services...
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TBR
TECHNOLOGY BUSINESS RESEARCH, INC.
Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark
Technology Business Research Quarterly Webinar Series
Oct. 9, 2013
TBR
2 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Presenters
Joseph WalentLead Analyst, Healthcare IT ServicesProfessional Services [email protected] @JDWalent
TBR
3 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
TBR’s Healthcare IT Services reports deliver unique insight and value through in-depth analysis in a concise, consumable format
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Overview
Clients are gaining advantages and better understanding revenue opportunities through our reports and their personal relationships with TBR
• The Professional Services Practice continually covers 18 vendors in our Healthcare IT Services Vendor Benchmark.
• Of those vendors, 12 are covered directly with quarterly and semiannual reports.
• In addition, we publish five Healthcare IT Services company reports, focusing the healthcare IT services business of Accenture, CSC, Dell Services, HP Services and IBM Global Services.o TBR reports are unique due to their deep, holistic analysis of
leading vendor businesses.o Financial modeling and TBR insights help customers build a
better understanding of vendor business models.o TBR reports and webinars are designed to be responsive to
client timelines, clear and concise, and to provide insights across multiple layers of an organization.
o TBR’s strategic assessment provides an impartial reality check on how vendors are performing in their strategic objectives and the overall market.
TBR’s Healthcare IT Services Benchmark covers:
Accenture Allscripts
Cerner CGI
Cognizant CPSI
CSC Dell
General Dynamics Harris
HCLT HP
IBM Infosys
McKesson NextGen
SAIC Xerox
TBR
4 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends
Healthcare IT Services Vendor Trends for 2Q13
Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery.
Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems
Geographic: Developing regions’ focus on improvement of healthcare systems is generating additional growth avenues.
Emerging markets, telemedicine and a shrinking window for ICD-10transition present HITS vendors with opportunities
TBR
5 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends
Healthcare IT Services Vendor Trends for 2Q13
Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery.
Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems
Geographic: Developing regions’ focus on improvement of healthcare systems is generating additional growth avenues.
Emerging markets, telemedicine and a shrinking window for ICD-10transition present HITS vendors with opportunities
TBR
6 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic
Increased demand for healthcare IT services in emerging markets will help stem HITS revenue growth deceleration
Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets
10.1%
9.3%
12.7%
10.3%
9.8%9.3%
12.2%
10.6%11.0% 10.6% 10.5% 10.5%
8%
9%
10%
11%
12%
13%
14%
2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 Est.
Gro
wth
%
Calendar Quarter
Average Growth (YTY TTM Revenue & YTY Quarterly Revenue) for HITS Vendors
Average YTY Growth Average TTM YTY Growth
TBR
SOURCE: TBR ESTIMATES AND COMPANY DATA
TBR
7 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic
Many of the larger players are broadening their capabilities to serve the fast growing economies of the MENA and APAC regions
Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets
TBR
8 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Capturing market share in developing economies will position HITS vendors to continue historic growth trends
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic
Vendor Opportunity: Gaining thought leadership positioning in emerging markets that are instituting healthcare infrastructure and delivery capabilities reflective of mature economies will provide needed market reach to extend the run of healthcare IT services market growth.
$2,407
$1,289
$881
$816
$715
$1,757 IBM
HP
CSC
Accenture
Xerox
All Others
TBR
SOURCE: COMPANY DATA AND TBR ESTIMATES
Vendor 2Q13 Trailing 12-month Non-U.S. Healthcare IT Service Revenue
Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets
TBR
9 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends
Healthcare IT Services Vendor Trends for 2Q13
Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery.
Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems
Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues.
Emerging markets, telemedicine and a shrinking window for ICD-10transition present HITS vendors with opportunities
TBR
10 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc. SOURCE: TBR
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Technology
The shift to outcome-based remuneration in the U.S. generated increased acceptance and demand for telehealth solutions
2012 2017
Low
High
# of U.S. Citizens receiving healthcare services via telemedicine
Use of telemedicine is
expected to grow to six times its
present size in the next five years.
Healthcare IT Services Vendor Trends for 2Q13 — Telemedicine
TBR
11 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc. SOURCE: AMERICAN TELEMEDICINE ASSOCIATION
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Technology
Providers and payers will increasingly demand telemedicine delivery solutions coupled with legal and licensing expertise
Healthcare IT Services Vendor Trends for 2Q13 — Telemedicine
U.S. States Mandating Telemedicine coverage by Private Health Insurance Companies
States mandating coverage of telemedicine, also includes Hawaii
TBR
12 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends
Healthcare IT Services Vendor Trends for 2Q13
Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery.
Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems
Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues.
Emerging markets, telemedicine and a shrinking window for ICD-10transition present HITS vendors with opportunities
TBR
13 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Regulatory
Overextended in-house healthcare IT staffs at providers and payers will be looking to HITS vendors to manage the transition to ICD-10
Healthcare IT Services Vendor Trends for 2Q13 — ICD-10
Add-on ICD-10 change services for HITS Vendors
Training on coding changes Employee performance metrics
Revenue cycle management (RCM)
Business Process Transformation (BPT)
Adoption of Accountable Care Organization (ACO) Model
Auditing to identify possible fraud and abuse
SOURCE: ONC AND TBR
TBR
14 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Regulatory
Much like Y2K, ICD-10 conversion provides opportunities for India-centric healthcare IT service players to raise their market profiles in the U.S.
ICD-10 Transition-specific Services for India–centric Healthcare IT Service Vendors
Infosys iTransform
HCL Technologies iCRM
Cognizant Financial Integrity tools
TCS Computer Assisted Coding
Wipro Assessment, Remediation & TestingSOURCE: COMPANY DATA
Healthcare IT Services Vendor Trends for 2Q13 — ICD-10
TBR
15 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends
Healthcare IT Services Vendor Trends for 2Q13
Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery.
Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems
Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues.
Emerging markets, telemedicine and a shrinking window for ICD-10transition present HITS vendors with opportunities
TBR
16 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Healthcare IT Services Research
Current Topics 3Q13 Report Key Themes
• HITS Vendor Reports:o IBM Global Services o HP Services o CSCo Accenture o Dell Services
• Vendor Reportso CGIo HCLTo Cognizanto General Dynamicso Infosyso Xerox Services
• Vendor Benchmarks• Benchmark Webinar
• Analyze leading vendors’ go-to-market strategies for development and deployment of healthcare-specific mobility solutions.
• Examine awareness and adoption rates of mobility solutions from healthcare providers in their pursuit to enhance quality care.
• Examine opportunities for healthcare IT services providers to expand and enhance Medicaid Management Information Systems.
• Analyze the expected continued shifts in government versus private payers as the Affordable Care Act is implemented, and the role HITS vendors are playing.
• Analyze leading vendors’ go-to-market strategies for development and deployment of HIXs.
• Assess the adoption rates of HIX from providers as well as the effect of pure-play entrants on the market, in the government and private markets.
mHealth
Expansion of
Medicaid
Health Insurance Exchanges
Healthcare IT Services Quarterly Benchmark Highlights and Outlook: 3Q13 Key Topics
Healthcare IT services vendors are building mHealth and HIX solutions for improved patient care and to comply with regulatory requirements
TBR
17 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
Questions?
Healthcare IT Services Quarterly Benchmark Highlights and Outlook
TBR
18 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
For further information, please contact:
Lindy Hanson James McIlroyDirector, Professional Services Practice Vice President, [email protected] [email protected]
Twitter: @TBRincSlideShare: www.slideshare.net/TBR_Market_InsightYouTube: www.youtube.com/user/TBRIChannel
Joseph WalentLead Analyst, Healthcare IT ServicesProfessional Services [email protected] @JDWalent
TBR
TECHNOLOGY BUSINESS RESEARCH, INC.
About TBR
Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, professional services, telecom and enterprise network vendors, and operators.
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