a must read for your indoor comfort · 3. dr y skin & chapped lips are a result of dr y air as...

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Pg 2 Be An InsiderPg 8 Customer SpotlightPg 14 The Best Hot Water

A MUST READ FOR YOUR INDOOR COMFORT

Fall/Winter 2016-2017

FREEWin 1 Year

For Trivia Winner

ASAP ServicePg. 14

Dial ANTHONY (268-4669) MO or KS www.anthonyphc.com2 3

Be An Insider

Join Our Consumer Advisory Board

Some of the best ideas we have received have come from you, our

valued customers. These ideas come in daily with your evaluation of our performance and in our Spring/Fall focus groups. We are

prepared to go even further to obtain useful insight by forming a

Consumer Advisory Board (CAB). If you are not shy on giving business

advice, then we need you! Here are some of the details:

• Minimum 1 year commitment to the board

• Quarterly meetings, 3 hours each• Attendance required in 3 out of 4 meetings• No work required outside of meetings• No fiduciary responsibilities• Compensated well

We are looking for 5 members to validate our decisions and growth strategies. I guarantee

it will be mutually beneficial time spent. If this sounds interesting, then contact me directly at [email protected] or my direct line 913-948-8401.

Best always,

Steve BurbridgeComfort Expert

Finally, an affordable way to finance energy-efficient home upgrades.Brand new to our area and approved by the

Missouri Clean Energy District is property

assessed financing. Administration of the financing is thru HERO (Home Energy Renovation Opportunity) which has financing plans from 5 to 20 years and the interest on HERO payments may be tax deductible.* This program was established to help homeowners

better afford to replace their old heating system, cooling system and water heaters

with higher efficiency systems. More homeowners qualify for HERO financing because approval is based on home equity and not credit score. Credit history is not

the deciding factor. We are a registered

contractor with HERO and our Comfort Advisors make the process easy. The HERO Program is brand new in Jackson County

and will be coming to other counties in the

metro. Jackson County residents call us

and we will see if you qualify – there is no obligation.

*Please contact your tax advisor to determine if you

may be eligible for tax benefits.

Talk About ComfortAnthony has experienced Comfort Advisors available for speaking engagements.

We educate about health, safety, comfort, and energy savings in the home.

Please contact us to schedule a speaker for your club, business, or neighborhood.

We’ll show your group how to make their home more energy-efficient and save a bunch on their energy bills.

MYTH The higher you set the thermostat, the faster your home will heat. The temperature rises at a steady pace

weather you need to go up 2 degrees or 10.

MYTH Closing off vents and registers will reduce your energy bill.Blocking the vents will impact how your

system operates. It can throw the air

flow out of balance and cause the system to work harder. Try our Maestro Zoning

System instead.

MYTH Ceiling fans keep your home cool while you’re away.A ceiling fan circulates the air but does not

change the temperature. Turn it off when you are not in the room.


Reasons You Need a Humidifier

A whole-home humidifier, installed right into the heating and cooling system, can work wonders.

1. Humidified Air Means Healthier Living Conditions

In dry air, viruses thrive and sore throats,

coughs, and colds develop. Sore throats

cultivate as you breathe in dry air all day and night, leaving your throat irritated.

When the tissues in your nose and throat are dry, they cannot function properly and end up passing germs into your lungs.

Colds and coughs are the result.

2. A Humidifier Helps Furniture & Wood Floors Last Longer

Dry air causes splits and cracks in your

home furnishings, paint, cabinets, wood

floors, and molding. With moisture in the air, your wood surfaces will stay nicer

longer.

3. Dry Skin & Chapped Lips Are A Result of Dry Air

As the air in your home dries out, so do

your lips and skin. Dry air is also a cause

of bloody noses and itchy eyes. To avoid

these uncomfortable symptoms, keep

your indoor humidity level between 30% and 50%. A whole-home humidifier can maintain this level.

4. Save Money on Utility Bills

With the humidity distributed by the

humidifier, your home’s air actually feels warmer. This means you can lower your

thermostat 2-3 degrees and save money on your utility bills.

5. Static Electricity Decreases With Humidity

Static electricity occurs when there is an excess of electric charge trapped on the

surface of an object.

$50 OFF

DZO789

Whole-Home HumidifierRelieve dry, itchy skin Q Reduce static shock

Call ANTHONY (268-4669)

Not valid with other discounts. Good through winter 2016/2017

SIGN-Up, Win $100!You have a chance to win $100 every week until the end of the year. Simply display the yard sign

provided by your technician, and

you are entered to win. We love

to spend marketing money on our wonderful customers who help

us advertise. We will draw (2) winners every week through the

end of the year. There is no limit

to winning. As long as the sign is

displayed, you have a chance to

win every week. If you already

had your heating tune-up and did not receive a sign, simply call

our office and we will deliver! Dial ANTHONY (268-4669)

• In America, we consume the least

amount of energy in April and

September. The two biggest months

for consumption are December and January.

• The first hot water heating system was built in 1777 in Paris to warm chickens

in a poultry barn.

Fun Facts

SAVE THE DATEGuys, break out of the walls of domestic bliss and join us for our annual, widely popular, Guys Night Out. Our 3rd Annual Guys Night Out is scheduled for Wednesday, February 8, 2017. Please plan to join us and several vendors including beer tasting by KC Bier, bourbon tasting with Union Horse Distilling Co. Of course we’ll have the mice races, Texas Hold ‘em poker and a BBQ dinner

plus many interesting vendors and tons of prizes. LIKE our Facebook page for further details. facebook.com/

AnthonyPlumbingHeatingCooling


Our Anthony Cares mission is to contribute to the growth and development of community initiatives which have a greater impact for good. We take part in dozens of charitable causes and community events throughout our metro area, from fundraisers to youth sports

to volunteer activities that improve our towns and neighborhoods. If we can help with a cause close to your heart, please contact Wendy Burrell at [email protected]. We

look forward to partnering with your organization and making a difference.

Cares!Cares!The End of the Luke Warm Bath

When plumbing problems occur, you may

be flooded with panic. We guarantee ‘Hot Water Today or You Don’t Pay’

TM. Because

it’s never a good time to be without hot water; it will save you time and frustration to be proactive. If your aging water heater starts to have problems, you are better off replacing it on YOUR time frame, not the heater’s. Water heaters on average last 10 years and when it starts to leak, it needs to

be replaced.

There are several modern options for water heating. A high-efficient water heater may be your alternative to adding a second traditional tank type. Or maybe a tankless

“on demand” heater is right for your family.

We have easy monthly payment plans and

MGE has up to $200 in rebates for Missouri homeowners.

No matter the age, every water heater needs to be maintained along with your

entire plumbing system. Our A.S.A.P. (Anthony Service Agreement Program)

includes a water heater tune-up and flush. This will drain the sediment and minerals

that settle in the bottom and rob the tank of its efficiency. Call us today and schedule your whole-home plumbing system maintenance, which includes a 10-point water heater tune-up.

$100 OFF

DZO789

Call ANTHONY (268-4669)

Not valid with other discounts. Good through winter 2016/2017

Water Heater Installed

It’s odorless, colorless, and dangerously lethal. Carbon monoxide (CO) is known as the silent killer because it’s so difficult to detect. More than 400 Americans die each year from unintentional carbon monoxide poisoning. Even though it’s extremely dangerous, there are still several ways you can safeguard your home and protect your family from an accidental poisoning. We measure the CO level in your home during your heating tune-up.

• Make sure you have a working CO detector on every floor of your home.

• Test your CO alarms once a month.• Make sure you know what sound your

CO alarm makes when it’s set off.• If your CO alarms do sound, make sure

everyone goes outside where they can

get fresh air.

• Never start your car to warm it up

inside of a closed space like a garage.

Always move your car outside first. (Anthony’s Auto-Ray garage heater prevents cold cars)

• During and after a big snowstorm, make sure the outside vents from your dryer, furnace, and stove are clear of obstruction.

• Open your damper in your fireplace for proper ventilation before lighting a fire.• Gas and charcoal grills can produce CO, so only use them outside.

More Than 400 Americans Die


Teaching Tuesdays -Learn Like a Pro in 60 MinutesWant to learn to change a flush valve on your toilet? Or learn all the ways you can control

your home with your smart phone? Anthony has planned several 60 minute “how-to”

seminars as part of our new Teaching Tuesdays which starts this fall. Join us two Tuesdays

each month for informational and hands-on learning seminars. Planned topics include:

Maestro Zoning, Mini Split Air Conditioners, Thermostats, Toilet Repair, Faucet Repair,

Home Automation, and more.

Upcoming Teaching Tuesday Seminars, 5:30-6:30 pm:

• Nov 8 - Total home connection with your smart phone

• Nov 22 - Toilet and faucet care and repair

• Dec 6 - Instant hot water at every faucet

• Dec 20 - Home humidification and air quality

Free seminars are held at Anthony PHC 15203 W 99th St, Lenexa, KS (99th & Lackman).

Dates and topics can also be found on our website at anthonyphc.com/teaching-tuesdays

Customer SpotlightA Guy Walks Into A Book Store . . .Roger Doeren took an unexpected turn toward his future when he stepped into

a book store over twenty years ago. At

Rainy Day Books, he met a woman with

a passion for literacy and the community.

Vivien Jennings opened the store in 1975

and it is the longest standing independent

book store in the KC metro area.

Over several years, Doeren and Jennings went from acquaintances to friends to spouses.

“In 2000, I left my award-winning lighting career to follow my heart. I joined Vivien

at the store as Chief Operating Officer,” Doeren said. “People ask, ‘Don’t you just

love the business?’ I say, I like the business, but I love Vivien. The store is her passion

and I like to think I am, too. I run the

company and Vivien is the face and the

spirit of Rainy Day Books. We’re friends

and lovers. We have a unique relationship in that we can be together and work

together that much and we’ve been doing

it for 21 years,” added Doeren.

Rainy Day Books is much more that a book

seller. They also offer over 300 Author events a year.

“Our success is a collaboration with our community,” said Doeren. “We offer these events and it’s the community that buys

the books and comes out to listen and

meet the authors. It’s this support that has

put us at the top of the “A” list for many

authors. They come here to launch their

books, they don’t start in New York or

California anymore, they start right here in

Kansas City.”

Roger Doeren likes reading people, and he reads authors the same way.

“When you buy a book, you’re paying for

intellectual property- the experience, a lesson, an escape,” says Doeren. “The eReader craze seems to have leveled out. Years of studies

have revealed that when you’re reading from

a screen, you’re thinking task-oriented. Books are more cherished now than ever. Book sales

are up 15% and eBooks are down about 15%. There is no glare on a printed page and you

can’t shake sand out of a Nook.”

Raised and still residing in Fairway, KS, Doeren refers to Kansas City as calm,

cultural, and a great place to call home base.

“My favorite day is the 7th day,” says

Doeren. “Sunday is our day with family

and friends. We re-energize and reset. Sunday is the day to reconnect, refocus, so

that the next day, Monday, I’m able to start

fresh and give the week my best. Family

comes first. Work is supported by family and family is supported by work.”

Rainy Day Books is at 2706 W 53rd Street, Fairway, KS. See their Author Event calendar at rainydaybooks.com

Below: Roger Doeren, Ted Koppel, Vivien Jennings


Preventative action is always a good idea with your home’s heating and cooling system. It is especially important not

to wait until a crisis occurs. A cold night in January, with the furnace faltering

or failed, is not the time to assess your heating system.

Here are 4 questions to answer as you consider whether it’s time to replace your gas furnace before it costs you more

money or becomes unsafe.

1. Is your furnace old?The average life expectancy we see today

is between 14 and 18 years. If your furnace is close to this age or older, you

should consider replacing the furnace as a

planned home improvement rather than in

panic mode.

2. Gas & electric bills increasing?Furnaces lose their efficiency as they age. As a result, your furnace may run longer

to provide the same amount of heat. The

money you pay the gas & electric company every month could pay for new furnace.

New furnaces use approximately 1/6 the electricity of an older furnace.

3. Repairs in the last 2 years? As a furnace ages, you can replace one

part only to have another go out next year.

Furnaces incur the most breakdowns in the

last 2 years of their lives. Also, as a furnace ages, it gets harder to obtain replacement

parts.

4. Do you have comfort issues? Are you frequently adjusting your

SAFETY FIRSTAn aging furnace runs the risk

of developing cracks in the heat

exchanger. If present, carbon

monoxide could leak into your

home undetected. Signs of this

may be frequent headaches, a burning feeling in nose or eyes,

nausea, disorientation, flu-like symptoms. Should you experience

any of these, air out your house,

open a window to the furnace room

and immediately call us. Cracks

in the heat exchanger can occur

undetected which is why our ASAP

plan is so important.

A permit is more than a piece of paper.

It has everything to do with safety and a

job done right. The HVAC industry reports

that 90% of heating and cooling systems are installed improperly. Many offenders are minor but some are downright deadly.

These installations involve electricity, natural gas, and vent gases (potential CO dangers). Some contractors skip the permit

to save costs. Only a licensed, insured, and bonded contractor can obtain a permit;

something to think about if a contractor

tells you the permit is not important. And

permits are required by code. A permit assures a second look by a city inspector

who is trained to look for and recognize any faulty, shoddy, and dangerous installation shortcuts. If you want your heating and cooling system installed properly, safely,

and to code, make sure you have it

inspected by a code official.

Permit Required When Should I Replace My Furnace?

YOU CAN’T WIN! If You Don’t Play

Every month, we give away a fantastic prize! All you have to do is enter at Anthonyphc.com. We post each winner on Facebook. Please LIKE us on Facebook to see the winner – it might be you!

June winners of the Husqvarna riding mower, Pam & Paul Kreutzer.

August winner of $1,000 Back to School Cash, Alexis Fuimaono.

Outdoor gas heaters, grills, and fire pits are the hottest things going (pun intended). They provide additional, stylish comfort, as well as adding heat. Plus, they extend

your outdoor entertaining in the Fall and

Spring. Once you find the perfect fire pit and grill, call A-N-T-H-O-N-Y. We will install a gas pipe from the house to the heat

source(s). Natural gas is more convenient

than propane, since you’ll never need to

run to the store for a tank refill and natural gas is cheaper to use than propane.

thermostat to make your home more

comfortable? This is a sign that your furnace lacks the ability to distribute even

temperatures to keep you comfortable in

your home.

Patio Style and Comfort


TESTIMONIAL“Around 5 to 6 years ago, we had to replace the heating system and I shopped around and decided on Anthony Plumbing, Heating & Cooling. We are now Anthony ASAP customers and our annual tune-ups are perfect and fantastic. Their service technicians are always professional, courteous and respectful. They listen to the customers and focus on completing their job perfectly.” - Susan Wixon

Add more comfortable living space to

your home instantly! It’s easy with the

installation of our Auto-Ray infrared garage heater. Our garage heater uses NO electricity. It operates only on natural gas

and can heat a 2-3 car garage for pennies a day. Just think, no more frozen blocks

of snow still on your wheel wells in the morning. The garage floor is dry each morning. No more warming up the car

for 10 minutes before you leave. It helps those rooms above the garage stay warm,

too. We invite you to visit our showroom

to feel the garage heater in action.

2 Cups flour 2 Cups white sugar¾ Cup oil ¾ Cup powdered coca

1 ½ Cup hot water 1 teaspoon salt

1 ½ teaspoons baking soda 1 ½ teaspoons baking powder

2 eggs 1 teaspoon vanilla extract

Mix all ingredients by hand. Pour in greased and floured (2) 9” round pans. Bake at 350 degrees for 30 minutes or until a toothpick comes out clean.

FROSTING½ Cup (1 stick) unsalted butter3 ounces unsweetened chocolate, chopped½ teaspoon vanilla extract

2 Cups powdered sugar, sifted½ Cup sour cream

Melt butter and chocolate in heavy small sauce pan over low heat, stirring until smooth. Transfer to large bowl. Stir in vanilla extract. Whisk in 1 cup powdered sugar and 1/4 cup sour cream. Whisk in remaining powdered sugar and sour cream.

Spread frosting on top of bottom layer, then place top layer on and frost entire cake. Decorate with your favorite candies. Suggestion: Press 2 cups of sliced almonds onto sides of cake. (Can be made one day ahead. Place under cake dome; store at room temperature.)

Infrared heaters work just like the sun.

Infrared rays heat the object directly, not

the air around it. When the object becomes

hot, it heats the surrounding air and any

other objects. With infrared heat, people,

machinery, objects and floors all become heat reservoirs — leading to greater fuel

and cost efficiency.

A Florida Room in Your Garage

Why Infrared Heat?

Calling All (Future) Anthony Technicians!

Nephew’s Favorite Chocolate Birthday Cake

You may have noticed our technicians are pretty special. Further, we think they are the best in Kansas City. The best people make the best technicians. This is the philosophy that guides our process to “hire the best and train for the rest.” That is to say, we look for those

who embody our belief in a servanthood mentality; and

those who believe in doing the right thing every time. When we find that, we’ve found an Anthony technician. We do not require industry experience; we will train the right people. If you or someone you know is looking for that break or

wants a new career opportunity, please contact careers@

anthony.com to see if you are a good fit with Anthony who has the best technicians and customers in Kansas City.


Winner, Winner, Steak Dinner!

MarchHVAC - Arthur AllenPLBG - Michael RichmondInstall - Ryan & Carla Coleman

AprilHVAC - Laura StumboPLBG - Rich GutherieInstall - Rebecca Urnise

May

HVAC - Andy HigginsPLBG - Kelsey KesslerInstall - Jana Lloyd

June

HVAC - Anita TebbePLBG - Steve OlsonInstall - Mark & Chris Yarkosky

July

HVAC - Elizabeth ZaylorPLBG - Connie NeisesInstall - Doug & Mary Smith

AugustHVAC - Gary & Joan McCreadyPLBG - Sharon StropeInstall - Dennis Stewart

Thank you for your feedback after each service. Your thoughts are very much anticipated and appreciated. All comments received each month are entered to win a $50 gift card to Hereford House. Below are recent winners in each service category. We make it easy to

send your feedback: (1) respond to the text you receive after service, (2) through our web site, (3) mail the postage-paid card left by your technician, or (4) click the link in the email with your service receipt.

Fall/Winter 2016/2017The Comfort Zone is published to provide our customers with information about comfort, health, safety, energy savings, practical tips, and more. ©2016 Anthony PHC

QUESTIONS & COMMENTSPlease contact Wendy Burrell, Customer Relations, at ANTHONY (268-4669) or [email protected]

OUR MISSIONTo provide a consistent, highest quality, value-added service experience for every customer…every hour…of every day. This service experience must exceed expectations to the point that customers will be so delighted with us, they feel compelled to tell others so they can benefit, too.

OUR GOAL: CUSTOMERS FOR LIFE

OUR SERVICESASAP (Anthony Service Agreement Program)Air CleanersAir ConditionersBoiler SystemsDehumidifiers

Drain CleaningDuct SealingFaucet InstallationFurnacesGarage HeatersGarbage Disposers

Heat PumpsHigh-Efficiency FiltersHome AutomationHumidifiersInstant Hot WaterMold Killers

Plumbing RepairSump Pumps ThermostatsFurnace & AC Tune-upsWater HeatersTankless Water Heaters

Water SoftenersZoning Systems

Homeowners proclaim, “I can’t live without

it – a wonderful timesaver with so many possibilities!”

Our instant hot water dispenser delivers HOT (200 degrees F) water right from the tap at your kitchen sink. No more boiling

water for quick jobs like a cup of tea. The

water is hot enough to blanch vegetables,

warm up baby food, prepare hot cereal,

melt chocolate, and mix hot drinks in

an instant. You can also loosen jar lids,

remove labels from bottles, remove wax residue, polish silver, make a quick hot compress for first aid, and remove baked-on food. Stop by and enjoy a cup of hot

tea from our Instant Hot in the Anthony

Showroom Kitchen.

The Best Hot Water You’ll Ever Be In

Watch This Video

TRIVIAHis namesake is on a bar in Westport. Who is generally considered to be

the Father of Kansas City?

Email your answer to [email protected]. If you are the first to respond with correct answer, you win a free 1-year Anthony Service Agreement Program (A.S.A.P.) for your home.

Serving Since 1951

SAVE THE DATE!

GUYS NIGHT OUTWednesday, February 8, 2017

6-9 pm, at Anthony PHC

SEE PAGE 5 FOR DETAILS

Earn Your Investment Back!Every owner of a new Anthony air conditioner/furnace has the chance to earn back 100% of their investment.

The first time you refer a friend to Anthony who chooses us to install a new heating or air conditioning system, we’ll send you a check for $50. The checks grow from there! After 8 referrals who choose Anthony, you’ll have earned 100% of your investment back.

We know our satisfied customers have always been the very best advertising. We’d rather spend our budget on you instead of TV and

radio commercials. The

Anthony Referral Reward Program is our way of

saying “thank you” for

your kind endorsement.

Nathan Brecheisen received his second referral reward check on his way to earning 100% of his investment back.

a must read for your indoor comfort · 3. dr y skin & chapped lips are a result of dr y air as...

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