a juggling act
TRANSCRIPT
On the heels of NRF’s second “Retail CIO Download” report, the March 2015 issue of STORES examines issues that are top-of-mind for retail technology executives.
A JUGGLING ACTRetail CIOs are balancing multiple priorities, helping their companies
transform the customer experience and grow the bottom line.
nrf.com/news/juggling-act
97% of retail CIOs surveyed consider managing data security to be a top priority.
DATA SECURITY
Data Security CIOs are adopting a multi-faceted
approach, responding to increasingthreats with strategies spanning prevention, detection, remediation and communication.
Source: “Retail CIO Download Agenda 2015: Secure and Innovate,” a study conducted by Forrester Research and the National Retail Federation.
nrf.com/news/juggling-act
“We are taking a ‘dream team’ approach, bringing together the best in the industry to provide services that range from prevention, hardening forensics and detection all the way through branding, communication and public relations.”
Dave FinneganCIO and VP, Information and Interaction
Orvis
DATA SECURITY
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Source: IBM consumer study.
43% of consumers prefer to shop online
29% actually made their last purchase online
New research from IBM suggests a widening gap between consumer attitudes toward online shopping and their actual behavior.
DIGITAL INNOVATION
nrf.com/news/juggling-act
Read more from the March 2015 issue of
STORES:
nrf.com/news/stores-march-2015
IN-STORE MOBILE TECHNOLOGY
“Our guest is at the center of all we do.… We are deploying a task management solution and an inventory management application— both delivered onmobile devices. We feel these tools will help to optimize productivity and create efficiencies for our associates, which will allow them to spend more time assisting our guests.”
Diane Randolph Senior Vice President and CIOULTA Beauty
IN-STORE MOBILE TECHNOLOGY
Six in consumers surveyed say inventory visibility is an important differentiator when selecting a retailer.
46%Nearly half of consumers say it’s important that retail employees use mobile devices to fix out-of-stock issues.
Source: IBM consumer study.
“I’m mostly looking to break down all silos of information
so data can move about freely. The data sets I’m paying particular
interest to are receipts or transaction information,
customer information, product information and inventory. It’s clear that customers expect to
navigate every part of a business and have their information
follow them.”
BIG DATA INSIGHTS
Dave RumbergPartner and CIOSports Basement
78%of CIOs consider tech governance
a top priority
BIG DATA INSIGHTS
Source: “Retail CIO Download Agenda 2015:
Secure and Innovate,” a study conducted by Forrester Research and
the National Retail Federation.
“Tech governance” is a catch-all phrase that describes efforts to align internal projects and efforts to support business strategy and create shareholder value.
“Having a highly engaged and personable
shopping experience is a key ingredient to Boot Barn’s
success. Often companies lose that ‘personal touch’ in high
growth periods. Our mission is to facilitate a jaw-
dropping shopping experience at every turn.”
DIGITAL INNOVATION
Steve Williams CIOBoot Barn Holdings Source: IBM
consumer study.
43% of consumers prefer to shop online
29% actually made their last purchase online
New research from IBM suggests a widening gap between consumer attitudes toward online shopping and their actual behavior.
DIGITAL INNOVATION“We are taking a ‘dream team’ approach, bringing together the best in the industry to provide services that range from prevention, hardening forensics and detection all the way through branding, communication and public relations.”
Dave FinneganCIO and VP, Information and Interaction
Orvis
DATA SECURITY
97% of retail CIOs surveyed consider managing data security to be a top priority.
DATA SECURITY
Data Security CIOs are adopting a multi-faceted
approach, responding to increasingthreats with strategies spanning prevention, detection, remediation and communication.
Source: “Retail CIO Download Agenda 2015: Secure and Innovate,” a study conducted by Forrester Research and the National Retail Federation.
A JUGGLING ACTRetail CIOs are balancing multiple priorities, helping their companies
transform the customer experience and grow the bottom line.
nrf.com/news/juggling-act
78%of CIOs consider tech governance
a top priority
BIG DATA INSIGHTS
Source: “Retail CIO Download Agenda 2015:
Secure and Innovate,” a study conducted by Forrester Research and
the National Retail Federation.
“Tech governance” is a catch-all phrase that describes
and create shareholder value.
nrf.com/news/juggling-act
“I’m mostly looking to break down all silos of information
so data can move about freely. The data sets I’m paying particular
interest to are receipts or transaction information,
customer information, product information and inventory. It’s clear that customers expect to
navigate every part of a business and have their information
follow them.”
BIG DATA INSIGHTS
Dave RumbergPartner and CIOSports Basement
nrf.com/news/juggling-act
IN-STORE MOBILE TECHNOLOGY
46%
Source: IBM consumer study.
nrf.com/news/juggling-act
IN-STORE MOBILE TECHNOLOGY
“Our guest is at the center of all we do.…
We are deploying a task management solution and an inventory management
application—both delivered on mobile devices. We feel these tools will help to optimize productivity
associates, which will allow them to spend more time assisting our guests.”
Diane Randolph Senior Vice Presidentand CIOULTA Beauty
nrf.com/news/juggling-act
Read more from the March 2015 issue of
STORES:
nrf.com/news/stores-march-2015