A compilation of

reports generated on

May 15, 2018 when

Summit attendees

self-organized around

topics they cared

about and took care

to document notes,

questions, action

ideas, and

takeaways.

What is Human Centered Design? How will it help…

Notes & Ideas: Questions:

•HCD is… o Bridges policy and practice o Engages with the people who are

directly involved o Considers people, processes,

tools… o A set of tools to gather data on

peoples’ experience and what design changes are needed

•Rapid Cycle feedback doesn’t need to be fancy

• How can it support systems change in children’s mental health?

• Revamp Front desk intake… • How to use HCD to support child maltreatment

strategic plan? • How HCD helps internal org development?

o Internal Staff

o Board • Want to learn the basics…what is it? • How can this integrate better into NPO’s? • How do we partner together ACROSS sectors to

re-design?

Actions:

• Doing small things … can lead to bigger things… and more time and space to do more

• Document pain points and invite partners to

redesign together and address the pain points • Analyzing the narrative data can help inform

needed redesign in really valuable ways • State county and community based orgs need to

collaborate more (Let’s do it!) • How can we support rapid-cycle prototyping

within our organizations? Consider complex vs. simple problems

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How to empower/support effective practice in human services?

Notes & Ideas: Questions:

•Building culture of curiosity •Home health visiting team meets

weekly •Clinical Power of wonder • Permission to be “self" in the

process •Nurture language to meet need •Creating space through supervision •Empower and Support at the top •How to give balance to negative

and positive • Taking all concepts (m.l, trauma

informed) and what does it look like in practice/who am I in my work

• Importance of dialogue •What are we asking? What are we

not asking? • Language is essential •Beyond the business •Why do it? Cascading effects: how

we want FL staff to interact w/ families —> how supervisors

interact with FL staff —> how leadership leads

• How is there room for these conversations? • How to infuse ref on own for self-discovery? • How could ref. conversations be used to

challenge implicit bias

Actions:

• Training in reflective supervision • To institutionalize, embed it, you have to

continuously do it • Check consistently frequently

Takeaways:

• Vital Importance of reflective support for all those working with humans

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Human Services Value Curve

Notes & Ideas: Questions:

• How work in real world/examples? • How decide where you are on the curve? • How do you keep the heat turned up

within an agency? • How organize as a system and collective? • Should it be county as convener? • Who could be the neutral convener? • Is that possible?

Actions:

• Requires Cultural Shift

o Values- connect

o The narrative we use matters

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• We often get stuck • Whole family mapped to VC • Insights into how much we do at

collaborative level in our agencies • Changes starts within • How generate resources • Efficiency can be seen as adaptability • Environment matters

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Legislative Ideas/Proposals for DHS Programs and Administrative Proposals

Notes & Ideas: Questions:

• Supervisor/Manager level training like M.I., etc. • Send to DHS Training from Ramsey - kind of re-

train after DHS training • Invite workers/ ES to ES training redesign • Poor Alignment Financial and CCAP • Families who come on for child care but don’t

want MFIP - can they get MFIP CCAP but waive MFIP

• Lifting/Removing barriers to employment due to criminal background

• Philosophical change about sanctions • If you qualify for MFIP but only want childcare to

support a job, be able to choose to only require CCAP and not set on the MFIP program *Administrative snags too!

• Increase in MFIP grant if enrolled in post-secondary training so that rent can be paid –need stability to pursue education!

• Self-care for workers • Grant. Education support for housing H.C. project • 6 mo. reporting - relieves pressure on immigrants

Increase Band width • More room we can create is very helpful • Stable families (homeless-shelters) program • Lifelong learning executive function initiative • Motivational Interviewing • H.C. pathways works/CS Sanctions working

together • Sanctions—reframing 20% parent 80% child only

sanction parent

• Election? • Governor? • Legislature? • Commissioner?

Actions:

• 6 Month Reporting • Modest Increase in Grant $100 • Sanctions • Simplification

Takeaways:

•Empowering workforce to help improve client experience

•Human Centered •Remove Barriers • Incentivize Education • Focus on Outcomes —> how?

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Census 2020

Notes & Ideas: Questions:

• Importance of community outreach and engagement

• Different concern among different communities

• Trust ≠ Just A 2018/2020 issue • Demographic change and data

accuracy

• What is it? What do we ask? • Who benefits? Who is harmed? • Does being counted mean you belong?

Actions:

• Being counted translates to $ for community • Finding community leaders (Broadly Defined) • Network w/ immigrant and refugee orgs

*Staff Networks* • Schools as Partners • Religious Congregations as Partners • Going into community, not expecting to

convene • Role for public safety agencies? • Social media tools • Thinking about value of community

members’ time

Takeaways:

• Census is no one’s gig, but affects everyone’s gig

• Census as a form of self/family life writing—what sort of story are we being asked to tell

about who we are? (awesome exercise with students)

• “Not so culturally competent but culturally humble”

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Using a 2-Gen Approach in an Early Childcare System

Notes & Ideas: Actions:

• Childcare costs reduced—more parents can stay at work

• Attendance and relationship with school

• Cultural ID • Parent child relationship • Ask families what they want from

PK-3 universal program • Choice in setting for families • Trauma informed approach • Continuous quality improvement

plan

• Family Advocate

o Name visits

o Family Goals • Choice Opt. in • Parents experience with school • Trauma informed approach • Acknowledgement of system and threats

associated • Pains Child Care with schools. More success

structure • Childhood Dev • Degree- goal - higher earnings? • Para Cert.

o Harmony Counseling Center • Training hours - do not add up to a degree • More capacity for providers • $ Cost • Benefit: Low CC Costs; higher employment

retention • Outcomes: Quality needs: What • Determination

o Poverty level access

Takeaways:

We need to do redesign when things need to be improved

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Definition and Core Components of 2-Gen Approach

Notes & Ideas: Questions:

• Serving families holistically • A continuum: the approach-thinking

holistic/strategy—intentionally coordinating with systems/organizations or system—providing both

• IMH—Parent/Child/Relationship • The relationship between the worker

and family is important –and must be supported (change agent)

• Families choose their outcomes • Keep the family at the center • The essential component of breaking

down barriers between community services

Is there an element of threat between collaborative partners that get in the way?

Actions:

• Frontline workers meeting across disciplines

to understand each other and put common goals on the table

• Foster parents are one example of important frontline workers

• Change funding streams to make

collaboration billable • We need concrete tools to help collaboration

be simpler • Use protective factors as a tool for

collaboration

Takeaways:

We need to define two-gen as a lens—and collaboration is a key component for how to keep family at the center

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How do we support 14-26 year olds in their growth, development, and wellbeing?

Notes & Ideas: Questions:

• Where does young adult population start?

o Varies across organizations, policies

o Insurance cut-offs vary across

SES • Pathologize your mistakes ! move

forward • Build skills for action • Management: you are not your

condition ! strengths • Instant reward ! immediacy • Rigid 18 year old cut off provides

friction for need to have more flexibility in <18 year old decision-

making • Transition from school IEP to workforce

abrupt • Youth not exposed to variety of career

possibilities

• How do we give youth a voice in services they receive?

• How do we create small successes to build upon?

Actions:

• ACES—historical trauma • Authentic Relationships • Empower • Motivational Interviewing - once ready need

an array of services to meet where they are at

Takeaways:

• Prevention! • Interconnections between ed, employ, trans,

housing, income, social support

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Rising tide. Disparities. Universalism

Notes & Ideas: Questions:

• We don’t know enough about who we are as a country. Face history, today

• It can create even more disparities - not accidental!

• Individual –Collectivism • When do we really have enough to go

all around? • Code/obscuring words • Indianapolis org serving higher % poor

white people led by white male • Discretion in carrying out “universal”

policies • College loan forgiveness • Oppression Olympics • Insight and inclusion of just one layer

of identity, no leveling of power • Privilege doesn’t negate effort • White fragility

• Does universalism ever work for all? • Is it only a way to compromise and get

policy/programs thru?

Actions:

Takeaways:

Be uncomfortable, white people and people with wealth have courage!

• Relationships (depth and quality) • Representation in decision-making • Allies take on courage and burden of calling

for change, changing narrative • Sometimes happens accidentally due to

segregation/geography • “Cultural Competence”

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How can we model a collaborative and whole-family approach? How do we get all levels of folks at the table?

Notes & Ideas: Questions:

• How do we shift mentality?

o Staff

o Participants

o Community • So front lines folks know the work arounds

for this?

o What are their leaders encouraging them to focus on?

• Wish ! measuring stress/threat and their

health outcomes • What do we want to be known for • Toxic Stress: mitigating systems stress • Authority and Control: Collective (front lines

and ppts) families • Empowerment • Outcomes miss impact

o Who defines success?

o What are we really measuring? • How do we do 2-gen when funding is for

parents • How do we foster innovation so mandatory

isn’t 1st go-to • Moving beyond “required to-do” • How do we create freedom for innovation

within TANF?

o How do we learn from these spaces

• How do we work cross-sectors and together to face regulatory sources?

• How do we find space for innovation? • How do we use regulatory systems

(outcomes) to clients’ advantage? • How can we gather experiences of front

lines and participants in order to mitigate stress and cerate structures for

collaboration and support?

Actions:

• Space for staff to share ideas • Brainstorming ways to rearrange space,

policy and practice collectively

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How does Minnesota modernize data sharing 2-Gen efforts?

Notes & Ideas: Questions:

• VA and WI have a full scale data system but limited data sharing within Minnesota

• A variety off benefits to data access ⬄reapplication expenses with relocations knowledge for program development and

implementation • Challenges: County administered system • Age of Software • MN statutes and county regulations

(Ramsey) are strict re: data sharing (over-regulated?)

• There are opportunities in MN with county and state offices related to evaluation that are being capitalized on

• Integrated service delivery model—working towards this—Gary has some contact info

• Communication across agencies (counties tribes, state, DHS, MNITS)

• The feared reaction of sharing data is as problematic as expected

• There is a new cultural norm of data sharing (FB, Amazon, Google, etc.)

• What’s the common benefit? • Di we want real-time or output (back-end) data?

When should we pursue each kind? • What needs to be built and who will build it? • What workarounds can we pursue? • What’s the root cause of this issue

Resources:

United Way, Integrated Service Delivery Team, DEED, MNITS, Universities, Tableau Serve

Actions:

• Start the conversation with examples of success UW houses the data, links between sources, de-

identifies and returns • Each agency puts forth general data (10-40 fields)

the state has a system that links the data and de-identifies before returning

• Let’s build on existing connections (PRISM and DEED WF1)

• Write more data sharing agreements • Rely on aggregate data and averages for

program evaluation • Pursue an effort to fail

Participants:

Larry- Ramsey County

Colleen- U of Syracuse

Gary- DHS-HSPM

Leigh- Olmsted County

Rebecca – Second Harvest

Takeaways:

This is both an issue of structure and policy. It feels more structural. MNITS needs to be our full stop

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