© 2013 (Occupational Psychologists) Limited

www.jcaglobal.com

8th May 2013

How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers?

Bill Davies, JCAbill.davies@jcaglobal.com

© 2013 (Occupational Psychologists) Limited 2

Who are JCA?• One of the UKs leading business and employability psychology

consultancies

• Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe

• Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

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The KASH model

K

A

S

H

Knowledge

Attitude

Skill

Habits

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The 3 Keys

Attitude

Skill

Tools

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Attitude

© 2013 (Occupational Psychologists) Limited

EI: Sustainable impact

Self R

egard

Regard for O

thers

Emotional Resili

ence

Personal P

ower

Goal Dire

ctedness

Flexib

ility

40%45%50%55%60%65%70%75%80%85%90%

43%

58%

64%

45%42%

65%68%

82% 84%81%

67%

86%

Rated Average or Higher across EI scales

Pre Mie 3 Months later

Based on feedback from 150 Mangers who attended Mie Workshops

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Skill

• Highly developed communication skills (verbal & non verbal)

• A coaching approach

• Empathy

• Understanding the labour market

• Well connected / good networks

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Tools

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Summary

• The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools

• All three can be developed

• Identifying red and green behaviours helps to develop the correct attitude. Emotional Intelligence development is key

• The correct attitude helps to develop a strong skill base

• Effective, efficient tools can add impact and value