7. net suite retail
DESCRIPTION
TRANSCRIPT
NetSuite for Trading companiesMs. Snehal Unawane
NuVista Technologies Pte Ltd
NuVistaPlus™ Overview
Industry Verticals
3
Representative Client List
SME EXCELLENCE AWARD
© NetSuite Inc. 2013 Confidential 5
NetSuite: World’s #1 Cloud ERP
World’s most deployed cloud business management solution
Used by 16,000+ organizations
Fastest growing top 10 ERP
Used across approx 100 countries
Top 10 Cloud Companies to Watch
Founded 1998
Publicly traded on NYSE: “N”
Offices in 10 countries
1200+ employees
$309M revenue in FY11
#1 Cloud Business Suite Industry Recognition
Background Performance
Best Financial Management
Best Relationship Mgt.Best Business Software
Best Cloud Platform
Fastest Growing Top 10 FMS Vendor
3rd Year Running
The Typical Way
e -Store
One System for Running a Business
8
CEO
NetSuiteECOMMERCE
NetSuiteCRM+
NetSuiteFINANCIALS
CFO
Sales Rep/Manager
Support Manager
Warehouse Manager
OperationsManager
Customers
Vendors Partners
SINGLEDATA
SOURCEVendor Portal
Customer Portal
Web Site
Web Store Marketing Campaigns
Sales Force Automation
Customer Support
Partner Mgmt
Order Mgmt
Financials
BillingPayroll
Purchasing
Inventory Work Orders/Assemblies
Comprehensive ERP:
9
Complete CRM:
10
Powered by the Cloud:
MobilityDistributed workforce, outsourcing,
contingent workers, any device
Self-ServiceSubmit web based time and
expenses and purchase requests via the webSelf-serve customers, vendors, partners
Visibility from AnywhereReal-time role based dashboards, Self-service reporting and analyticsPersonalized
On-Premise Do It
Yourself
HARDWARE
License
Maintain
Patch
Replace
DESKTOP OS
License
Maintain
Patch
Replace
SERVER OS
License
Maintain
Patch
Replace
DATABASE
License
Maintain
Tune
Upgrade
APPLICATION
License
Back-up
Upgrade
Migrate
Fina
ncia
ls
CRM
HARDWARE
License
Maintain
Patch
Replace
DESKTOP OS
License
Maintain
Patch
Replace
SERVER OS
License
Maintain
Patch
Replace
DATABASE
License
Maintain
Tune
Upgrade
APPLICATION
License
Back-up
Upgrade
MigrateEcom
mer
ce
HARDWARE
License
Maintain
Patch
Replace
DESKTOP OS
License
Maintain
Patch
Replace
SERVER OS
License
Maintain
Patch
Replace
DATABASE
License
Maintain
Tune
Upgrade
APPLICATION
License
Back-up
Upgrade
Migrate
Suite + Cloud = Efficiency and Savings
NetSuiteCloud
Suite
(ex:
Net
Suite
) HARDWARE DESKTOP OS SERVER OS DATABASE APPLICATION
Subscribe
© NetSuite Inc. 2011 Confidential 13
Suite Commerce
Suite Commerce
© NetSuite Inc. 2011 Confidential 14
Suite Commerce Features
© NetSuite Inc. 2011 Confidential 15
Suite Commerce Features
© NetSuite Inc. 2011 Confidential 16
Suite Commerce Features
© NetSuite Inc. 2011 Confidential 17
Suite Commerce Features
© NetSuite Inc. 2011 Confidential 18
Managing Multiple Channels
© NetSuite Inc. 2013 Confidential 19
Distributor n /Customer n
Distributor1 /Customer 1Supplier 1
POSO
SOPOSupplier n
Financial Management
Inventory Management
Purchase Order Management
Sales Order Management
Accounting
Others
View PRs / POs
View History
Update Profile
Enter Sales Orders
Track Fulfillment
View Order History
View Quotes
Print Statements
View Invoices
Update Profile
Customer (System Owner)
Real Time Visibility for Today’s Businesses
© NetSuite Inc. 2011 Confidential 20
Evan Brown, Toolfetch
Single version of the truth
Role based dashboards
Real time
Ad hoc analysis
Summary to detail
With NetSuite, I can view with the dashboard what our receivables are and what our sales reps are doing from a daily and weekly standpoint. Those tools are priceless to me, and have made our company 100% more efficient. ‘‘
‘‘
Functional Overview
ERP basics– G/L, A/P, A/R, Sales Order processing & Delivery, Inventory Management,
Purchasing Management, Invoicing Customers, Singapore Tax Nexus
Advanced ERP – Billing schedules, revenue recognition, Budgeting, Project Tracking,
Expense Reporting, Multi-Location, Multi-Currency,
CRM basics– Marketing, Customer Opportunity Tracking, Forecasting, Pipeline,
Case/Support management, Employee/HR Center
Advanced CRM– Order management, Lead conversion, cross-sell and up-sell, Sales Rep
Commissions, Partner Relationship Management, customer self-service
For Inventory Items
Sales Order Process
Sales Order Reservation Accept Payment
Create InvoiceFulfillment Accounting
Postings
Scenarios:
Sales Order – Invoice
Cash Sale (Manual / POS)
Web Orders
Notes :
a) SO Approval Process can be defined
b) Multiple Deliveries in 1 Sales Order is supported
Quotes and Sales Orders Highlights
One click convert
Opportunity to Quote
Opportunity to Order
Quote to Order
Bookings Dashboard
Product & Service Catalog
Parent Item/Hierarchy
Item Groups
Descriptions
Price Levels
Discounts
Per Customer Pricing
Multiple Levels
Inventory Management HighlightsCommitment
Real-time availability
Back order management
Preferred stock levelsSerialized Inventory
Serialized assemblies
Item bar codingMulti-Location InventoryLot Management
Lot Numbers
Expiration Dates
Costing MethodsAssembly/Bill of Materials
Include Non-inventory, Service Items
Component quantities & Printable BOM
General Ledger
© NetSuite Inc. 2011 Confidential 25
– User-defined Chart of Accounts- Support an unlimited number of GL accounts and sub-accounts – not fixed and extremely
flexible from a reporting standpoints
– Monthly Period Close checklist
– Real-time visibility into GL Impact- visibility into every transaction with a detailed, always-on audit trail that shows the author
and time of each entry and GL account
– Online journal entry and edit with enforced balancing: Error-free, easy-to-use processing.
– Multiple company and country capability at the transaction level (not just a data warehouse)
Chart of Accounts Structure
- eg. 4000 – Sales (can be any or all subsidiaries, locations, etc)
- 4001 – Subscription Sales
- Can associate account with one or more specific subsidiaries, to limit availability of the account to the selected subsidiaries only
- Class/department/location can be restricted but can only be selected on transactions where that class, department, and/or location are also selected
Subsidiary Location Department Class
Account Sub-Account
Supports an unlimited number of GL accounts and sub-accounts – not fixed and extremely flexible from a reporting standpoints
Closing of Accounting Periods
© NetSuite Inc. 2011 Confidential 27
An ordered process with controls and audit functionality to close accounting periods
- Prevent users from posting to the GL while they make adjustments- Ensure critical process (intercompany, revaluation, etc) are actually performed prior
to sign-off- Prevent GL changes to closed periods- Audit who closes / re-opens periods
Closing of Accounting Periods
© NetSuite Inc. 2011 Confidential 28
During closing, you can put notes for additional information
During closing, you can put notes for additional information
Journal Entries
© NetSuite Inc. 2011 Confidential 29
Approvals can be done for Journal Entries…Approvals can be done for Journal Entries…
Intercompany Journal Entries is also possible …Intercompany Journal Entries is also possible …
Budgeting Highlights
© NetSuite Inc. 2011 Confidential 30
– Multiple Budgets
– CSV Import/Export
– Enter/Copy Budgets- Streamlined budget entry
- Create new budgets from old budgets/actuals
– Budget Categories– Create multiple budgets for same
criteria
– Reports– Fully customizable Budget Income
Statement and Budget vs. Actual reports
For Inventory Items
PR / PO Receiving Bills PaymentEnter BillsUpdate
InventoryAccounting
Postings
Notes :
a) PO Approval Process can be defined
b) Multiple Receiving is possible
Scenarios:
Purchase Request
Purchase Order
Order items (based on Re-order level)
Purchasing Process
Add work order record to the sales order/build process
Commit raw materials to a build
Link to a sales order or create a ‘production’ work order to add to regular stock of assembly
Print BOM picking ticket per the qty of the order
Demand for raw materials factors into Advanced Inventory Management feature
Handle multi-level assemblies
Lay the groundwork for future MRP/manufacturing features
Work Order Build WO Update Inventory
Accounting Postings
Assembly Item
Define the BOM
Print BOM
Light Manufacturing Process
For Inventory Items
Sales Order and Light Manuf. Process
Sales Order Reservation Accept Payment
Create InvoiceFulfillment Accounting
Postings
Work Order
Advanced Forecasting
Product CatalogService Catalog
Putting the “C” in CRM
Integrated Quotes/ProposalsDocument ManagementDocument Publishing
Integrated Order MgmtBookings DashboardIncentive Management
Customer PortalProject TrackingTime & Expense
Upsell/Cross-sell
Website HostingSearch Engine
OptimizationWebsite AnalyticsOnline Catalog
Lead DashboardIntranet Sales &
Marketing ToolsMass E-Mail
Group CalendaringResource Availability
+
Lead
Prospect
Qualify
MeetQuote
Order
Service Delivery
Repurchase
Suspect
+
+
+
+ +
+
+
+
Components of NetSuite CRM
Sales force Automation (SFA) Account Management Contact Management Activity Management
Marketing Automation Lead Management Campaign Management
Customer Service and Support Case Management Knowledgebase Management Issue Management
Advance Partner Center Partner Center Access
Productivity Tools NetSuite – Outlook Integration Calendar Sharing
Opportunity Management
Quote / Sales Order Generation
Forecasting
Customer Center Highlights
Password protected access
View Personalized content– Project status– Outstanding quotes– Order/contract status– Pertinent documents
Customer Service– Enter trouble tickets– Support/service history– Search knowledge base
Lead to Customer Lifecycle
A Contact can be created anytime throughout a Customer's Lifecycle
You can create a Saved Search to display your Contacts in your Dashboard
Create activities such as Tasks, Phone Calls and Events related to a Contact.
Top Search Terms Leads by SourceCampaign ROI
Web Form
Lead Capture
Import Data
Web Site Visitors
Inbound Calls
Lists
Plan and ExecuteMarketing Campaign
• Google AdWords
• Email Marketing
• Direct Mail
• Cold Calls
• Partners
• TV
• Radio
• Events
• Trade Shows
• PR
• Set up auto-response emails -”Thank you for your interest” -Your trial information -Event details
• Set up lead assignment rules -Geography -Company size -Product of interest
• Use the import wizard or Excel connector
• Purchased list• Trade show• Legacy data
• “Contact me” request• Free trial• Event registration
• Organic Web traffic• AdWords referrals• Email responses
• Yellow pages• Google Maps• Word-of-mouth referrals
Create New Leads
• Search for the customer in NetSuite• If one doesn’t exist, create a new lead
Lead Quality
Generate More Leads
On-line Lead Forms:Used to receive information from customers / leads from your website (customer registration or survey)
Lead and Territory Management:
Sales Rules
Sales Territories
Leads Management
Month-to-Date Trending Closed Business by Month Top Sales RepsTop 10 Deals
Presentation Proposal Negotiation WonYesNo
Open Opportunities
You can monitor your opportunities reports and dashboards to keep track of your top deals and prioritize your time.
Customize NetSuite to fit your internal sales methodologies and processes, making it easier to monitor your sales pipeline.
Use email marketing and call downs to re-market to your archived opportunities.
Keep an archive of your dead opportunities.
NetSuite gives your entire company a 360-degree view of your customers and facilitates collaboration across your organization, helping you build strong, lasting customer relationships.
Sales
Support
Marketing
New Customers
Opportunity Management
• Log call notes
• Create follow-up tasks
• Schedule an event
• Send an email
Log Activities
Funnel Cases from Disparate Customer Touch Points
• Technical Support
• Billing Question
• Feature Request
• Updated Account Info
Call Support
Log a Case Online
Email Support
Call Sales
Case Deflection
• Customer Portal• On-line Form
• Press 1 for Support • Press 2 for Billing
• [email protected]• [email protected]
• “While I have you on the phone…”•” I don’t know who to call but…”
CTI Integration (optional)
The customer’s information automatically pops up for the support rep
Log a Case Manually
The salesperson creates a case on behalf of the customer
Email-to-Case (optional)
You can setup email-to-case so that a case is automatically created based on an incoming email.
With the customer portal, you can set it up so the customer receives a suggested solution before submitting a case
Case Is Created
Your Customer Has a Question
?
Cases by Source Case VolumeCases by CustomerCases by Type
Case Rules
Case Record Created
Filtered into Territories
Assigned to aSupport Rep
Case Rules
Case Territories
Closed Loop Case Management Process
Marketing Campaign (email)
© NetSuite Inc. 2011 Confidential 50
Marketing Campaign
TargetGroup
ExecutePlan Monitor/Analyze
Text or HTML FormatFrom NameFrom Email AddressReply To Email AddressCampaign Domain (required for > 10,000 emails)
Email Marketing Template
Static or Dynamic Search
Email Blast / Mail MergeLarge Volume E-mail Campaign Automation
Multi-Channel Campaign Tracking
Promotion & Online Form Management
Real-Time Statistics & Complete ROI
HR / Employee Center
Employee Management– Employee Profile
– Employee Time
HR Reminders– Reviews, Birthdays,
– Visa Expiration
Self-Service– Edit Profile
– Paycheck History
– Time Sheets
– Expense Reporting
– Purchase Requests
Account Planning
I can see my customer’s history of events and activities in Netsuite which help me develop an
account strategy and action plan.
I can create my own Action Plans by assigning tasks to myself as To-Do’s.
I have the option to create a follow-up activities & future date them as a reminder to take action.
I can see which accounts I have committed time & if there are positive results as the outcome.
Increase Collaboration (Calendar Sharing)
You can see other calendars (employees and resources)You can see other calendars (employees and resources)
Monitor Activities by Sales Rep
Monitor Activities by Sales Rep
As a Sales Rep, My Managers don’t have to micro-manage me!
There are no accountability issues since I know what is assigned to me.
If my manager needs a history of events, it can all be found in NetSuite
My managers can look in the application to see what I’ve done instead of asking me
My managers don’t have the time to look at every single detail and record. It’s a
waste of their time! Their objective is to help me meet my goals and targets, just
as much as I would like to.
NetSuite-Outlook Integration saves me time
I am able to synchronize my Contacts, Tasks and Calendar to and from Outlook and
NetSuite
Emails I send from Outlook can be added to a record in NetSuite.
I don’t have to enter data twice in both applications!
60
#1 forSoftware
#1 for WD
#1 forManufacturing
#1 forServices
#1 forEtail/Retail
#1 forEnterprises
NetSuite: World’s #1 Cloud ERP
NuVista’s NetSuite Customers Snapshot
Marine Industry
Part of Listed Company- SINWA
Complex requirements with multiple work-flows & processes
www.amsmarinegroup.com
Light Manufacturing Industry
EV-Electric Vehicle Conversion
NetSuite powers entire business operations in ERP/Inventory/CRM
www.evworld.sg
Collins MoversCollins Movers LotteLotte
EV World EV World AMS MarineAMS Marine
Logistics & Transportation Industry
Non-standard requirements for CRM, Costing & Billing Calculations
Replaced multiple disparate systems for CRM, SO & Accounts
www.collinsmovers.com.sg
FMCG Industry
Korean Conglomerate Subsidiary- Lotte Confectionery Singapore
No Systems in place with Multiple Items/SKUs mgmt with integrated SO, PO & Financials
www.lotte.co.kr
NuVista’s NetSuite Customers Snapshot
Safety Equipments/Training Industry
Mix of Service & Products Business model
Integrated Sales, Purchasing, Inventory, Training/Ops Mgmt
www.asretec.org
Most Reputed Apple authorized service centre in Singapore
Receive >8000 Customer Cases per month, with integration req in Sales, Purchasing, Inventory & Fin
eserv.micro2000.com.sg
WD Industry
MarnixMarnix Fortis Fortis
Micro2000Micro2000 AsretecAsretec
Financial/Insurance Industry
Japan HQ Global Company
Insurance Broking Non-standard req for Premium Calculations
Had manual process for Sales, CRM and Accounts- integrated the same
www.marnix.co.jp
Hospitality/Retail Industry
Premier Hospitality Management Company that oversees Travel, Events, and Privileges Program for our corporate customers
CRM System
www.fortis.com.sg
Thanks