6 simple ways to show your appreciation so your customers stay loyal to you
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6 Simple Ways to Show Your Appreciation… …so your customers stay loyal to YOUTRANSCRIPT
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Loyal NaturallyCaroline Cooper
Simple Ways to Show Your Appreciation……so your customers stay loyal to YOU
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NaturallyLoyal
How to Participate Today
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NaturallyLoyal
• The quickest and easiest route to get your customers talking about
• Key questions to ask and why• 5 cost effective ways to make your
loyal customers feel special• How to convert one time customers
into repeat business and referrals• 5 easy ways to wow your customers
on their next visit to keep them coming back time and again
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NaturallyLoyal
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NaturallyLoyal
Helping businesses develop their teams to consistently deliver outstanding customer experiences and create naturally loyal customers3 ways• Defining expectations
– Writing the rules• Upskilling the team
– Delivering Consistency• Supporting the team
– The Natural Leader
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NaturallyLoyal
L.O.Y.A.L.T.Y
Love your customers
Outstanding experiences
Yes to more
Appreciate your customers
Leverage the lifetime value
Trusted Team
You
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NaturallyLoyal
Agenda…
Getting them talking Questions Feeling special
Converting Wowing
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NaturallyLoyal
Why?
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NaturallyLoyal
Why1.Valued2.Reciprocity3.Connection
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NaturallyLoyal
Show you care1. Engage2. Great experience3. Last impression
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NaturallyLoyal
Get them talking
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NaturallyLoyal
Get them talking1. Mementos2. Say thank you3. Personalise4. Do something
for them
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NaturallyLoyal
Ask Questions
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NaturallyLoyal
Gather Feedback1. Open questions2. Specifics3. Clarify4. Examples5. Priorities …feedback to them
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NaturallyLoyal
Make them feel special
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NaturallyLoyal
Make them feel SpecialExclusivity1. Members only2. Previews3. Privileges4. Fast track5. Special access
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NaturallyLoyal
Convert one time buyers
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NaturallyLoyal
Converting one time buyers into naturally
Loyal Customers1. Stay in touch2. Listen to feedback3. Incentives to return4. Invite others ...plus all the above
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NaturallyLoyal
Keep them coming back
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NaturallyLoyal
Remember & utilise
1. Recognition2. Preferences3. Special occasions4. Personal interests5. Consistency + 1
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NaturallyLoyal
6 ways . . .1. Show you care2. Say thank you3. Ask for feedback4. Exclusivity5. Follow up6. Recognition
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NaturallyLoyal
Taking action
• What has been the most useful part of today’s webinar?
• What do you need to do start, stop or do more of?
• What things can you put into practice tomorrow?
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Your FeedbackI’d love to hear your feedback:call me on 07887 540914email me at [email protected]
Loyal Naturally
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Your FeedbackWhat you likeWhat you’d like more ofWhat specific topics you’d like coveredWhat format you like bestcall me on 07887 540914email me at [email protected]
Loyal Naturally
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