2008 Malcolm Gladwell (Outliers)

Anderse Ericson 4,000 8,000 10,000

Albert Eistien1. Imagination is more important than knowledge2. Insanity: Doing the same thing over and over again and expecting different results3. We cant solve problems by using the same kind of thinking we used when we created them4. Two things are infinite: the universe and human stupidity, and Im not sure about the universe

Malcolm Gladwell 1. () 2. () . Computer 1970s 17 .

Never Give Up

2000 Dr. McCleland (Competency) 1. 2. 3.

1. 1.1 Dont come with problems, come with solutions ( )

What Got you here, wont get you there Take a management skill course or read a book

1.2 Hold regular team meetings to keep up-to-date on the project and provide supports When you are the one who has made a mistake, admit it and take responsibility for it

If you have a high employee turnover, find out whyask questions, and be willing to hear the truth

2. 2.1 If someone comes to you with a complaint, take it seriously and give it fair and proper investigation

If you want their cooperation, respect their feelings Be a colleague rather than a boss, refer to your associate rather than your subordinate

2.2 If an employee has made an error, instead of chewing them out, just state what they did wrongIf you know how to correct it, tell them. If not, work out a solution together

If you have informed an employee that an aspect of their work is not acceptable and they correct it, let them know that they are on the right track

Give lots of encouragement, you will be amazed at the effect Dont ask an employee to do personal work. They have their own family

3. Ask for help when you need it. Pride only forms a barrier between you and your associates. A little show of humanity and humility will engender a closer working relationship ()

Treat your associates as if they were successful in their jobs. See the best in them, even when they do not see it themselves

( )