50 years serving the business aviation community · 2018. 8. 9. · said farewell to our colleague...

YOU’VE GOT AIR MAIL HISTORY GIACINTA BRADLEY KOONTZ

AMSTAT: CLARITY ANDREW YOUNG

Q3 B 2018

EXECUJET

50 YEARS SERVING THE BUSINESS AVIATION COMMUNITY

iCAMP LISA STEWART

2 CAMP SYSTEMS INTERNATIONAL A Q3 2018

What is customer service? Such a fundamental question. The first hit on Google defines customer service as “the assistance and advice provided by a company to those people who buy or use

its products or services.” A rather dry answer, don’t you think? We do. It would be a shame if your customer experience and the services rendered by CAMP were as underwhelming as that definition. CAMP is a customer-centric organization. We want your experience with us to be exceptional.

Some might consider customer service a mere business func-tion, sitting low on the totem pole. Or worse, some don’t even consider it. Not the case here! At CAMP, we believe customer service is about creating a relationship of trust and demonstrating dependability that earns loyalty. Each interaction with CAMP should first be singular, meaning it should be about that moment when you the customer reach out for help. Whether calling your Analyst, emailing your Account Manager, or visiting with your Field Service Representative, our team is here to listen, understand, provide support and build confidence. We intend to deliver outstanding service each and every time you require our assistance – no matter how big or small the matter at hand. Then we want each individual moment to transcend to something big-ger – a journey founded on highly satisfying qualitative moments.

In the last issue of InSight, we raised the question: Are you using all the resources available to you? Then we introduced you to CAMP Analysts and the indispensable service they provide to each and every CAMP customer. In this issue, we pose the question again. This time we are pleased to acquaint you with CAMP’s Account Management and Field Service teams. These two dynamic groups of people are available to share their exten-sive knowledge and grow your CAMP network. Please read Inside & Out to uncover all the surprisingly terrific ways in which these groups can assist you.

As we come to a close, I would like to pause in a moment of remembrance. It was with heavy hearts that the CAMP family said farewell to our colleague and dear friend, Steve McQueen, whose battle with cancer took him from us on July 29, 2018. Steve was a CAMP and CESCOM veteran of over four decades. His contributions to this company, to his co-workers and to the industry are far too numerous to list, but are well remembered and evident in so many ways. In his most recent role as West

Regional Field Service Representative, Steve set a standard of customer service we all strive to achieve. He made sure people were taken care of – going above and beyond to assist folks and paying attention to the details that matter most to people. His proactive nature and kind smile impacted the lives and careers of many. Steve delivered “exceptional” because he was exceptional. His presence in our community will be greatly missed.

Roy Gioconda, Director of Service Quality Assurance, reflected, “Not only did I begin my career at CAMP with Steve as part of the original FSR team back in 2009, I also had the wonderful opportunity to manage this team where it was clear how effective and appreciated Steve was. Everyone he met became his friend. His industry knowledge and can-do attitude, coupled with immense empathy for our customers, ensured Steve’s success in building relationships and providing superb support. He did not just set the bar for CAMP customer support, he elevated it to a high level that we endeavor to follow daily. Steve was one of a kind and will truly be missed by everyone.”

It is difficult to transition, but we must. Therefore I would like to introduce, as well as welcome back to CAMP, Eli Stepp, who looks forward to supporting those of you in our Western U.S. region. A former “CAMPer”, Eli shared, “As happy as I am to rejoin the CAMP team, it truly saddens me to return to CAMP without Steve here. We both joined the FSR team at its launch, in 2009. His calm demeanor, mixed with a witty humor, made it easy to quickly become friends with him. I learned much from Steve and gained confidence as a CAMP FSR by simply observing the way he worked with customers, calmly fielding questions and providing clear explanation. His honest character and work ethic was easily seen, internally and externally. I have big shoes to fill as West Regional FSR. I am honored and grateful to follow in his footsteps.”

Regards,

Dennis FooteDennis FooteSenior Manager, Regional Field ServiceCAMP Systems [email protected]

04 SOLUTIONS Inside & Out

06 SPOTLIGHT ExecuJet

08 TECH FOCUS CAMP Systems Product Releases

Editor: Karie WhiteCAMP Systems International 11 Continental Boulevard, Suite C Merrimack, NH 03054 Tel: +1-603-595-0030 Email: [email protected]

Advertising: George RossidesTel: +1-631-88-3200, ext. 2212 Cell: +1-516-383-9082Email: [email protected]

Cover: Stock photo

©2018 CAMP Systems International, Inc.

CAMP TRAINING SEMINARS IN PARISTRAINING 1: MAINTENANCE MODULE

TRAINING 2: CAMO AND QUALITY CONTROL

AUGUST OCTOBER

NO TRAININGTUE, OCT 16, 2018 TRAINING 1

WED, OCT 17, 2018 TRAINING 2

SEPTEMBER NOVEMBER

TUE, SEP 25, 2018 TRAINING 1 TUE, NOV 13, 2018 TRAINING 1

WED, SEP 26, 2018 TRAINING 2 WED, NOV 14, 2018 TRAINING 2

ABOUT SEMINARSCAMP EUROPE offers free advanced Training Seminars at its Paris, France office. Training sessions are Full Day.

Each small group session has a specific focus area.

A course package, WI-FI access, lunch, refreshments, and training certificate are included. Training begins at 9:00 AM.

To register, email your selection to [email protected]

10 AMSTAT MARKET ANALYSIS Clarity Andrew Young

12 USER HOT TIP iCAMP Lisa Stewart

14 INSIGHT TO THE PAST You’ve Got Air Mail History Giacinta Bradley Koontz

16 TOOLBOX Q&A

18 OEM HIGHLIGHT Bell

20 ASO TOP 50

22 CAMP DIRECTORY

SEPTEMBERWEBINAR DATE TIME DURATION

AVTRAK INTRODUCTION AND OVERVIEW MON, SEP 3, 2018 3:00 PM EDT 1.5 HRS

CAMP MAINTENANCE INTRODUCTION TUE, SEP 4, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW WED, SEP 5, 2018 9:00 AM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW MON, SEP 10, 2018 2:00 PM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW THUR, SEP 13, 2018 3:00 PM EDT 1.0 HRS

CAMP AD/SB MANAGEMENT PORTAL OVERVIEW MON, SEP 17, 2018 3:00 PM EDT 1.0 HRS

LEONARDO HELICOPTER MAINTENANCE BASICS WED, SEP 19, 2018 9:00 AM EDT 1.5 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, SEP 25, 2018 10:00 AM EDT 1.5 HRS

OCTOBERWEBINAR DATE TIME DURATION

AVTRAK INTRODUCTION AND OVERVIEW MON, OCT 1, 2018 3:00 PM EDT 1.5 HRS

CAMP MAINTENANCE INTRODUCTION TUE, OCT 2, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW WED, OCT 3, 2018 9:00 AM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW MON, OCT 8, 2018 2:00 PM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW THUR, OCT 11, 2018 3:00 PM EDT 1.0 HRS

CAMP AD/SB MANAGEMENT PORTAL OVERVIEW MON, OCT 15, 2018 3:00 PM EDT 1.0 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, OCT 23, 2018 10:00 AM EDT 1.5 HRS

From the 'Webinars' tab, select the webinar of interest. If you need assistance, please call our Customer Support Team at +1-631-588-3200.

To Register visit WWW.CAMPSYSTEMS.COM

CAMPCalendar2018

4 CAMP SYSTEMS INTERNATIONAL A Q3 2018 Q3 2018 B CAMP SYSTEMS INTERNATIONAL 5

INSIDE OUTSolutions

Are you using all the resources

available to you?

level of service from CAMP. We are the voice of the customer within our organization.”

Kate Gallant, Southeast Regional Account Manager, who has been s upporting CAMP customers for nearly 12 years, adds, “We want custom-ers to have a satisfying CAMP experience. To do this, we get to know our customers. We listen and aim to build long-term relationships with each owner, operator, DOM, office manager or whomever reaches out to us.”

Here is a quick checklist of items you can contact your Account Manager about:

3 Address changes

3 Contact changes

3 Ownership/Management/Charter/Billing changes

3 Registration change

3 Pricing/renewal/account questions

3 Aircraft onboarding/enrollments

3 Payments

3 Request for invoice

3 Quote requests for Maintenance, Engine Health, Inventory Management and Flight scheduling services

3 Review CAMP products tailored to your growth and changing needs

As you would expect, the account management team is responsible for all contract and billing matters. However, do not feel limited to the list above. If you need help and aren’t sure who to contact, your Account Manager is a great starting point. Sarah notes, “When in doubt, customers should reach out to their Account Manager. Most likely we will be able to assist. But, at the mini-mum, we will connect the customer with the appropriate CAMP personnel.”

Looking for an inside tip? When asked what helpful hint the team could impart to customers, conversation turned to the purchase and sales of aircraft. Sarah shares, “When purchasing or selling your aircraft, dealing with CAMP will be the easiest part of the process. If you are closing on an aircraft do not hesitate to reach out to your Account Manager and we will send over a customer contact form for the buyer. We will also be able to provide the seller with information on any remaining credit. By keeping CAMP in the loop we will be able to assist with a smooth sale/acquisition.”

On the Outside: Field Service RepresentativesIn 2009, CAMP launched its Field Service program intent on bringing personalized, face-to-face service to the front lines. Since its inception, CAMP’s Field Service team has logged over 1 million miles on the road, providing support to and developing relationships with our operators, service centers and OEMs at their bases of operation. [continued on page 7]

Over the course of CAMP Systems’ fifty-year journey, we have strived to maintain an exceptionally high standard of customer support. From the start, we have worked hard to meld the right people with innovative technology to enable your operational

success in the hangar and in the air.

There is no arguing the enormous role technology plays in our daily lives – smartphones, smart homes, keyless entry, personal AI assistants. Talk about industrious. CAMP embraces technology to alleviate the complexity of airworthiness compliance. From time saving calculations for your helicopter’s RIM to ease of scheduling by way of projections based on your maintenance program, CAMP technology lightens the load. Still, intuitive technology is no replacement for people. The two must exist harmoniously.

In a Fortune.com post reflecting on technological advancement, in-terviewee Leighanne Levensaler, SVP of corporate ¬strategy, Workday, observes that as essential as tech is, “We need to keep relation¬ship skills. I went to an automated, self-serve restaurant the other day, and I felt so empty when I left. Contrast that with my coffee shop. We are hard-wired for relationships—you want the smile, the connection.”

We support this point! CAMP firmly believes as a customer you should have access to support resources that interact, communicate, collaborate and smile. While tech helps get the job done, there is no replacement for the working knowledge and ingenuity of people. We want your CAMP journey to be dynamic, positive, collaborative and engaging.

The Q2 issue of InSight introduced you to the role of your CAMP Analyst. Let’s explore two more resources available to you with your subscription – CAMP Account Managers and CAMP Field Service Representatives.

On the Inside: Account ManagersCAMP Account Managers specialize in individualized customer care. Each customer is paired, by region, with a dedicated CAMP Account Manager. This allows your Manager to become intimately familiar with your account and your specific needs. Equally, this provides you with a direct go-to person for all things “non-maintenance.” Consider your Account Manager a liaison within CAMP.

Sarah Molloy, West Regional Account Manager and 9 year CAMP veteran, explains, “Our team is dedicated to ensuring customers receive the highest

Account Managers Field Service Representatives

Like CAMP Analysts, Field Service team members come from aviation backgrounds – bitten by the bug and deeply immersed in the industry’s tight-knit community. “The Field Service group has hundreds of years combined aircraft maintenance experience to assist our customers,” attests Roy Gioconda, Director of Service Quality Assurance, “No other provider can match this.”

Field Service Representatives tend to specific regions across the globe allowing them to hone in on the needs of their customers and provide focused support. “Your regional Field Service Representative circulates within their region and can easily plan a visit with you in order to pro-vide you and your staff training, offer advice for industry best practices and answer your questions,” explains Roy. In a typical year, the Field Service team will make over 1,000 on-site visits to customers.

CAMP also has OEM Field Service Representatives. These individu-als are strategically located at OEM facilities throughout the world. Whether your aircraft is in for maintenance or you are accepting delivery of a new aircraft, these team members are available to meet with you at the OEM facility. Roy explains, “OEM Representatives can offer an introduction to or refresher on using CAMP and the iCAMP

mobile app. Or, allow them to demonstrate new functionality to make your job easier.” Take advantage of this resource. Let the OEM Field Service Representative know you are on-site or will be.

Here is a list of items CAMP Field Service Representatives can assist with:

3 Technical system training – novice to expert

3 Defining workflow processes and how to incorporate them into your organization

3 Industry best practices

3 Coordination of questions on maintenance program requirements

3 Getting started with CAMP after taking delivery

3 Serving as a conduit for suggestions or improvement opportunities back to CAMP

Echoing Sarah’s advice from above, don’t feel limited to this list. If you need assistance, feel free to contact your Field Service Representative with any-thing on your mind. They too are your CAMP liaisons. In fact, “the Field Service and Account Management teams are paired together regionally to bring a robust level of support to our customers,” states Roy.

Utilizing CAMP resources will increase your in-house efficiency. Make maintenance tasks easier by becoming an expert CAMP user with the help

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Spotlight

Q: What services does ExecuJet offer? A: The company is divided in two main divisions:

Aviation Services division - Aircraft Management, Aircraft Charter and FBO.

MRO division - Aircraft Maintenance capabilities from line, AOG Support (including Mobile Repair Parties) through to heavy maintenance inspections, repairs, upgrades and modifications.

We support business jets based in Australia New Zealand, Asia as well as visiting aircraft from the USA and Mainland China. ExecuJet specializes in the Bombardier Global Express, Challenger, Learjet, Gulfstream 4, 5, 6 series, Embraer Legacy, Phenom and Textron Hawker series. We also maintain and service a range of Beechcraft and Bombardier Dash Turboprops.

Q: Where are ExecuJet services available? A: ExecuJet is part of the Luxaviation Group. The Group is headquartered in Luxembourg and has operations in six regions - Africa, Asia Pacific, Caribbean, Europe, Latin America and the Middle East.

Our Asia Pacific MRO headquarters are in Sydney, Australia with regional bases in Melbourne, Perth and Wellington, New Zealand.

Q: What are ExcuJet's roots? A: ExecuJet was founded 1991 in Lanseria, Johannesburg, South Africa. ExecuJet Maintenance Australia was founded in 2000, with the purchase of Australian Jet Charter and can therefore map our heritage back to the pioneering days of Business Aviation growth in Australia in the1980s.

Q: What practices make up the backbone of ExecuJet? A: Company Mission: “We deliver excellence in a comprehensive

range of business aviation services tailored to our clients and partners.

We are dedicated to safety and strive for catering a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues.”

Company Vision: “To be the premier, international, business aviation company in our geographical areas of operation.”

ExecuJet works hard to deliver world class service and this is reflected in the satisfaction of our local customers and visiting international operators who need support across the Asia Pacific region.

Best Practices: ExecuJet ensures that each facility is approved by either the European Aviation Safety Agency (EASA) or the Federal Aviation Administration (FAA) at each of its 14 Maintenance locations. We take a proactive approach in adopting world’s best practice and continuous improvement. Through the ExecuJet group and our exposure to various OEMs, customers and suppliers we have historically been early adopters of the latest best practice.

Q: What is ExcuJet’s greatest strength?A: ExecuJet’s personnel have contributed immensely to making our brand synonymous with quality, integrity and value, this has been achieved by having shared values throughout all levels of Management and staff. Our team are well trained and highly experienced on the platforms we support and have a strong work ethic.

Q: What sets the company apart in the industry?A: Our professional approach and backing of a global aviation group. ExecuJet has been a part of the evolution of Business Aviation in a truly global sense since 1991. ExecuJet has not only provided services to but has also opened in and developed markets across Africa and Asia.

ExecuJet is the only MRO in Australia to hold OEM approvals from Bombardier, Gulfstream, Embraer, Hawker, GE and Rolls Royce. ExecuJet Maintenance Australia provides Continuous Aircraft Management Services for a full range of Business Jets and holds a Civil Aviation Safety Authority (CASA) CAR 42 approval.

What value does CAMP bring to your organization?A: ExecuJet’s CAMO and MRO use the integrated features of CAMP to provide work scopes, task cards and work packages for all scheduled and unscheduled Maintenance, providing significant efficiencies in the technical and planning stages of each Maintenance event. For the aircraft types ExecuJet supports, the CAMP system is also recognized internationally as the standard in maintenance tracking and records. This coupled with the strong ExecuJet brand as the MRO performing and certifying for work gives a level of comfort to aircraft owners and operators that the technical records are complete and in good order, helping maintain aircraft value.

What does the future hold for ExecuJet?A: ExecuJet is working closely with CAMP systems on the integration and development of processes to further align the Quantum Control Aviation Software. ExecuJet in Australia has continued to grow steadily in the region commencing from the original Sydney base in 2000 to bases in Melbourne, Perth and also Wellington, New Zealand. Business aviation in Australia is growing as is international traffic. We see ExecuJet continuing to grow organically with an increase in aircraft numbers. We are also increasing our focus on heavy maintenance to service customers not only in Australia but from around Asia. Our reputation in this area is excellent.

Learn more about ExecuJet, contact:Grant Ingall, Maintenance Director [email protected]

Richard Porter, Business Development Manager [email protected]

[from page 5]

Q2 2018 B CAMP SYSTEMS INTERNATIONAL 7Image courtesy of ExecuJet

NORTH AMERICA

■ WestFSR Eli Stepp +1-702-465-2027 [email protected] Sarah Molloy +1-316-928-7880 [email protected]

■ North CentralFSR Dennis Foote, Interim +1-972-439-7710 [email protected] Martha Karoutas +1-603-377-7102 [email protected]

■ South CentralFSR Dennis Foote +1-972-439-7710 [email protected] Tom Ritrovato +1-603-377-7111 [email protected] *Colorado operators please refer to North Central listing for Account Management

■ NortheastFSR Victor Josephson +1-516-652-9165 [email protected] Lindsay Evans +1-603-261-3005 [email protected]

■ SoutheastFSR Jim Wright +1-321-848-1564 [email protected] Kate Gallant +1-603-377-7019 [email protected]

■ Mexico | Latin AmericaFSR Jose Luis Calva +52 1 722 351 8940 [email protected] Dell Mercer +1-603-365-4043 [email protected]

INTERNATIONAL

■ AsiaFSR Paul Chang +1-631-619-4572 中: 400-120-3561 [email protected] Sarah Molloy +1-316-928-7880 [email protected]

■ England | Europe | Middle EastFSR Thomas Sykora +43 664-243-2267 [email protected] Hari Varma Suravarapu(India) +91 8008301009 Int'l: +1-631-619-7717 [email protected] George Rossides +1-631-588-3200 ext. 2212 [email protected]

■ South AmericaFSR Carlos Paulichi +55 12 98844 0707 [email protected]

■ Various InternationalAfrica, Australia, Belarus, Denmark, Estonia, Faroe Islands, Finland, Greenland, Iceland, Latvia, Lithuania, Moldova, New Zealand, Norway, Svalbard, Sweden, Ukraine

AM Rachel Krieger +1-603-261-3074 [email protected]

OEM FIELD SERVICE REPRESENTATIVES

● Beechcraft | Bombardier Learjet | Cessna(Wichita, KS)

Lisa [email protected]

● Bombardier | Bell(Montreal, Canada)

Lydia [email protected]

● Dassault(Little Rock, AR)

Tom [email protected]

● Gulfstream(Savannah, GA)

Brian Schieler +1-912-298-1280 [email protected]

● Embraer(São José dos Campos, Brazil)

Carlos Paulichi+55 12 [email protected]

(Melbourne, FL)Jim Wright +1-321-848-1564 [email protected]

of your Field Service Representative. Cross-off account related inquires quickly by chatting with your Account Manager. No matter what you need, the CAMP team is here for you every step of the way – from delivery to resale and everything in between.

Robust relationships with our customers invigorate and motivate us. Our people care; they want to craft unparalleled customer experiences for you.

Dennis Foote Senior Manager, Regional Field Service


TechFocus

CAMP Product Release and Enhancement Review

Maintenance - Engine Heath Manage-ment Integration for Unscheduled Tasks

CAMP’s new Observations tool allows users to record findings that may eventually warrant future maintenance. Use the Observations tool to document suspected findings and attach them to related maintenance tasks. If necessary, users can escalate observations into discrepancies. The update provides enhancements to the connectivity between CAMP Engine Health Monitoring and CAMP Maintenance. In addition to the integration, the update adds several enhancements to the Observations feature including ability to relate observations to tasks, escalating to discrepancies and capturing notes history for audit trails across the modules. [Images 1-4]

Comment Fault Codes (CAMP-34682) and Exceedances (CAMP-34157)

CAMP Engine Health Monitoring has made Fault Codes and Exceedances more interactive by offering the ability to comment on them. Whether you are a Service Center, owner or primary operator, you can now comment on Fault Codes and Exceedances to document your assessment of events.

At CAMP, we continue to raise the bar! Building on our successful platform, we are constantly developing

new levels of functionality in order to drive your success in the hangar, on the tarmac, in the air – wherever, whenever.

This quarter, we are delighted to share some of the latest enhancements to the CAMP product suite.

If you'd like to learn more about these releases or, where applicable, would like help implementing them, ask your Field Service Representative, contact Customer Support at 1-877-411-CAMP or [email protected]. Field Service Representative contact information is available on page 22 of this issue.

CAMP Maintenance/EHM: (Above, Image 1) The Observation tool is available at fleet-level as well as for an aircraft. The main screen of the tool is shown with search filters, list views and ability to post attachments and notes. For escalated unscheduled tasks, the Discrepancy # column navigates users to the Discrepancy details page of CAMP.

ENGINE HEALTH MONITORING

(Right, Image 4) Discrepancy Details Tab: For all the escalated observations, the hyper-link at the Discrepancy # column on Obser-vation main screen navigates the users to the Discrepancy Details section pasted below.

(Above, Image 2) Observation ADD New/EDIT screen enables users to upload attachments, post notes and relate to other tasks. Also, the Discrepancy # shows for the esca-lated tasks.

(Left, Image 3) Manage Relationship of Observations with other Tasks

Improved filtering capabilities in Engine Health Monitoring Trend Graph

New filters in the Engine Health Monitoring Trend Graph allow the system to select the best points to display and successfully reduce scatter.

View and Download Trace Data

The Engine Health Monitoring Trend Graph now offers the option to view the raw trace data in a grid mode. This new view can be accessed by clicking on the Grid icon next to Sensor Selec-tion. In addition, you can download the data as a .csv file.

Q3 2018 B CAMP SYSTEMS INTERNATIONAL 11

MarketAnalysiswith Andrew Young, AMSTAT General MgrA M S T A T

AMSTAT, Inc.

Andrew Young, General Manager

USA: (732) 530-6400 [email protected]

TERMS: Broker: an agent representing a Buyer or a Seller

(also referred to as the Buyer’s Agent or Seller’s Agent); Seller: a company or individual who is selling their aircraft;

Buyer: a company or individual purchasing an aircraft.

T he pre-owned business aircraft market is immense in size, global in nature and lest we forget about the dollar amounts involved per transaction. These complexities

make quality market research critical to the successful conclusion of any aircraft purchase or sale. Without accurate and comprehensive market research, aircraft transaction professionals and their clients are making significant and expensive decisions based on only a partial view of the market.

Market transparency is vital – AMSTAT knows this. Founded in 1982, AMSTAT pioneered the concept of unbiased business aircraft market research as a service. Over time, AMSTAT has developed a unique set of proprietary research processes making it the preeminent source for this critical data. AMSTAT’s goal is to provide the most accurate market data available and to regularly update and validate this information.

The business of trading used aircraft is largely unregulated leading to an often murky view of the market and its fundamentals. AMSTAT is acutely aware of this and the difficulties brokers, buyers and sellers face as a result. As an independent market research service with global coverage and strict verification procedures, AMSTAT provides lucidity, allowing decision makers to make faster, more informed decisions.

ClarityMarket Research in the

Pre-Owned Business Aircraft MarketTrue exclusive? When a pre-owned aircraft is listed for sale, AMSTAT validates and reports the nature of the relationship between the Broker and Seller. Validation is achieved through review of the exclusive agreement or direct contact with the decision maker at the Seller. This validation enables the Buyer’s Agents to understand the relationship between the Seller and the listed Broker and to act accordingly. This understanding can help avoid potential issues during the sales process. In some cases this verification has even stopped companies trying to list aircraft without the consent of the owner.

Really for sale? There are many aircraft listing websites, such as Aircraft Shopper Online (www.aso.com). These sites provide a valuable marketing venue. However, these sites are not in the business of validating data or ensuring a complete picture of what is for sale. By contrast, AMSTAT’s goal is to provide the most accurate list of aircraft for sale in any given market and regularly update and validate this data. AMSTAT data, married with various analytical tools, streamlines the process of understanding any given market for Brokers and the Sellers and Buyers they represent.

Here are a few examples of how AMSTAT provides sharper edges to the market picture:

What does demand look like?AMSTAT uses a variety of research methodologies to determine the number and type of transactions that take place each day in the global business aircraft resale market. These methods include contacting Sellers and Buyers to confirm the sale of an aircraft. Having an accurate source for transaction data and therefore an understanding of demand in any given market enables Sellers and Buyer, through their Brokers, to make more educated decisions.

What is my aircraft worth today? Knowing the current value of an aircraft is critical for Brokers, Buyers and Sellers. Unlike property prices real estate, there is no requirement to report aircraft sales prices. In many cases, there is a wish to not share this data. AMSTAT respects this, but understands the need for accurate asset values to make informed decisions. The AMSTAT Aircraft Valuation Tool utilizes huge volumes of historical market data, including sold prices, to inform a powerful algorithm that, in turn, generates current estimated values for each aircraft.

All parties to an aircraft transaction can benefit from the market intelligence AMSTAT provides. If a friendly AMSTAT researcher contacts you, know your

data is helping to purify the muddy waters. Your statistics provide clarity and liquidity in a market that may not have much of either. In turn, when you are an aircraft Buyer or a Seller, this same

data will enable you and your agent to make informed market related decisions. Also ensure that when you are buying or selling an aircraft your agent uses AMSTAT to find your next

aircraft or to list your aircraft for sale as doing so will expedite both activities.



Easily pull a 1 to 12 month due list to verify due times and help schedule maintenance.

Search for any Task, AD or SB. View Publication and compliance records with ease.

Provides you with a quick look at issues, changes and recent updates.

Update your aircraft times anywhere,

anytime from the palm of your hand.

The aircraft Due List default is 3 months out, but can easily be changed in Settings as far out as 12 months.

UserHot Tipwith Lisa Stewart, OEM-based Field Service, Wichita, KS

The iCAMP mobile application is an easy to use, convenient, always there when you need it app! iCAMP allows you to update your aircraft times, check your due list, create discrepancies and even sign off work orders with or without ezSign. You can also take pictures right from your phone

or tablet and attach them directly to the system. Let’s take a look…

iCAMP Do more with iCAMP

iCAMP access can be set up by your company’s CAMP Administrator, by calling your CAMP Analyst or your Field Service Representative. Access settings can include as many or as few privi-leges as you like, including Web Only access, iCAMP only access or both.

Get the app...

Available in the

Apple App Store or

icampapp.campsystems.com,

using a browser.

G

Aircraft Overview is a quick glance of your aircraft. It gives

you red, green and yellow indicators to let you know the current status. Have questions about your maintenance program? Use the quick link to contact your analyst right from your smart phone or tablet.

Tasks/Parts and AD/SI Listing

Give the iCAMP mobile app a try! Check out additional tools within the app not covered here. If you have questions, feel free to contact your Analyst, local Field Service Representative or a Customer Support Specialist.

Designed with pilots in mind as a one-stop-paperless-shop. View items

coming due, set up RAMP Check Tasks, include documentation you typically carry with you (Pilot’s or radio license, Medical, etc.) and more.

Ramp Check

Settings for Due List

Aircraft Times Due List

CAMP Messenger

Aircraft Overview

Write Discrepancies and sign off Work Orders. Take pictures and attach them to the discrepancy right from the app – all while standing at your aircraft!

Discrepancy List and Work Orders


(Left) In August 1918, after successfully fly-ing the mail for three months, the US Army relinquished responsibility to the first civil-ian pilots and mechanics who were listed on the US Aerial Mail logo which adorned the air routes and schedules published by the Aero Club of America. Pilots: Max Miller, Maruice A Newton, Robert Shank, Ed “Eddie” V. Gardner, C.D. DeHart, Louis Gertson, and R. Smith. Mechanics: Henry Wacker, E.N. Angle, A.F. Cryder, [Chief Me-chanic] Ed. C. Radel, Wm. C. Read, W.O. Beatty, Chas. King, and J.A. Danville. Image: D.D. Hatfield

(Right) A mechanic services the Curtiss R-4 Air Mail plane for pilot Eddie Gardner and his passenger, Chief Mechanic, Eddie Radel, just prior to their take off for a successful, although harrowing, round-trip inaugural fight between Belmont Park, LI, New York and Chicago, Illinois on September 5, 1918. Dressed for flight are Gardner (center in front of propeller); Air Mail pilot, Max Miller, and at far right, Radel. Flying solo, Miller also attempted the round-trip flight but encoun-tered weather and mechanical delays. Photo: Cradle of Aviation Museum, New York.

(Below) The Curtiss JN-6H was converted for use by the US Army pilots to carry the first mail in 1918. Curtiss “Jennys” were also produced in Canada, nicknamed the “Canuck.” Civilian Air Mail pilots originally flew a Standard JR-1B in 1918, which were deemed unreliable and replaced by Jennys. By 1921 the British De Havilland DH-4 re-placed the Jennys.

Island, NY, and Chicago, Illinois. Gardner, accompanied by Radel, made the successful inaugural flights September 6-10, 1918, which included a route over, and around, the dangerously rugged Allegheny Mountains of central Pennsylvania. Regular Air Mail service between New York and Chicago was soon initiated and ran smoothly by the spring of 1919.

One aviatrix was determined to prove that the job should not be restricted to men.

The Only Female US Air Mail Pilot

Katherine Stinson was America’s fourth licensed female pilot in 1912. She flew biplanes using the Wright-style of controls while performing stunts both day and night at air shows. During 1913, while making exhibition flights at Helena, Montana, Stinson was sworn in to carry mail on the directive of Postmaster General Burleston. Thereafter Stinson toured the US, Canada, and Japan. In May 1918, she flew mail between Chicago, IL and Birmingham, NY; and the following July she flew the first Air Mail between Calgary and Edmonton, Canada. Perhaps endorsed by her former mechanic, Radel, and Postmaster General Burleston, Lipsner granted Stinson the position of US Aerial Mail pilot two months later. On the route between Washington, D.C. and New York with a stop in Philadelphia, she was accompanied by Newton’s chase plane. Aviation history author, John Underwood, describes Stinson’s three-hour flight on September 26, 1918, as uninhibited by weather or mechanical problems with the same the following day on the return. “For reasons

never explained,” writes Underwood, “Stinson resigned from the mail service immediately thereafter.” Within a few months, Stinson had signed on with the American Red Cross and drove ambulances in Europe before returning home. Stinson quit flying and settled down in New Mexico, battling tuberculosis until her death. My research so far does not reveal another female Air Mail pilot before WWII.

Between the Oceans

By the winter of 1920, the USPO remained unconvinced that coast-to-coast Air Mail could be more expeditious than by rail. When Air Mail service was threated with extinction a handful of US Air Mail pilots came to the rescue. Without compensation, they volunteered to fly the mail in relays both day and night between San Francisco and New York to prove they could beat rail delivery. The USPO agreed to appropriate funding for continued Air Mail service if the test run was successful.

Relay teams took off from both coasts On February 22, 1921, with mechanics ready to keep their DH4 (deHavilland) open-cockpit biplanes airworthy. The East-West team was cut short by a fatality, leaving the challenge up to the West-East pilots. The relay pilots endured dangerous weather conditions, mechanical problems, and navigational challenges. Legendary aviator, James “Jack” Knight, flew extra flights to relay the mail destined for New York. The delivery of mail by air took 65 hours less than by train. The USPO thereafter funded

You’ve Got Air Mail History1918 - WWII

with Giacinta Bradley KoontzInsighttothePast

[continued on page 17]

The first maps to delineate the boundaries of the newly formed United States of America and designate the location of post offices were created by postal clerk, Abraham Bradley, Jr., in 1796. One hundred and twenty-two years later, America’s boundaries had expanded and the US Post Office initiated delivery by aircraft. From the onset of service among eastern states in 1918, the Aero Club of America recognized the potential for a

coast-to-coast route they named “The Woodrow Wilson Airway.”

Long Island, New York, and Washington, D.C. Ordered to purchase aircraft, organize air routes, and train six pilots, was Major Reuben H. Fleet. Fleet obtained six Curtiss JN-6Hs (Jennys) modified by removing the front seat and training controls, which were replaced with a “hopper” for mail bags. To increase long-distance flights the gasoline and oil tanks were doubled. The aircraft could fly 65 mph and required refueling about every 1.5 hours. Pilots were trained to land on small grass and dirt fields, often hemmed in by buildings and trees.

On May 15, 1918, Baker authorized the first daily, two-way, delivery of mail by air. The first aircraft, piloted by Lt. Jim Edgerton, took off from Long Island’s Belmont race track. He landed at Washington, D.C. on the polo grounds

The Centennial of US Air Mail [1918-2018]

When the US entered WWI, Wilson’s plan to form regularly scheduled air mail service was received by Americans as futuristic if not unpatriotic while aircraft and pilots were needed overseas. Wilson fortunately received support from Postmaster General, Albert S. Burleson, Second Assistant Postmaster General, Otto Praeger, Secretary of War, Newton D. Baker, Senator Morris Sheppard, and Captain of the Air Service Production, Benjamin B. Lipsner.

With Congressional funding to pay salaries, buy aircraft, and improve landing facilities, Wilson’s plan quickly went into effect. Baker assigned US Army pilots to Wilson’s Air Mail program and proposed short test runs of mail between

which was an oval of approximately 1000 ft x 400 ft., next to the Potomac River. On the field was President Wilson, with Secretary of the Navy, Franklyn Roosevelt, Praeger, and Capt. Lipsner. Lt. George Leroy Boyle was to fly the first mail to leave D.C. Boyle flew twenty miles before he crashed his plane, fortunately without injury. The mail was transported over ground the rest of the way. This imperfect beginning was soon forgotten. Air Mail delivery was now a reality and for the next three months the service ran smoothly without a single fatality.

The Civilian pilots

When the US Army relinquished responsibility for Air Mail delivery the following August, Capt. Lipsner became Superintendent of the Aerial Mail Division. He hired four experienced civilian pilots to do the job. They were: Walter “Max” Miller, Robert Shank, Maurice Newton, and Eddie Gardner. Their Chief Mechanic was Eddie Radel. Additional crews were hired as needed.

The Post Office administration agreed that the routes extending west were to begin with flights round-trip between Belmont Park, Long


improved landing fields, equipment, and a series of beacons situated every twenty-five miles across the US to guide pilots at night. In 1925, Contract Air Mail (CAM) routes were assigned to commercial airlines, and apart from a few months during 1934, continued to deliver mail through WWII.

Snagged Air Mail Bags

Along the original Aerial Mail routes, several small-town residents were obliged to pick up and deliver mail at the nearest city which boasted a post office. Dr. Lytle S. Adams, a dentist from Pennsylvania reasoned that no post office was needed if aircraft could pick up and drop mail bags without landing, much like the hooking system utilized by railroads speeding through rural train stations. Aviation historian Donald Holmes describes the Adams’ pick-up system as a “method utilizing a grappling hook lowered by a mechanic-mail clerk from a low-flying aircraft. The hook snatched a rope to which the outgoing mail sack was attached. The incoming sack was simply dropped from the plane.”

In 1938, Richard du Pont bought into Adams’ company, All American Aviation, and they successfully lobbied Congress to endorse the first Air Pick-Up routes. Flying red Stinson Reliant aircraft, All American Aviation serviced six contiguous eastern states from Pennsylvania to Delaware until the end of WWII. By then, rural areas were reached by postal clerks in buses.

In 1949, All American Aviation ceased its Air Pick-Up service and began carrying passengers. Through a string of mergers and acquisitions All American Aviation’s lineage extends to present-day US Airways.

Early start-up Air Mail and passenger services led to today’s commercial airlines. Transcontinental flights, in turn, led to the elimination of Air Mail as a separate form of delivery. In 1977 the US Air Mail stamp vanished and with it the rugged image of the US Aerial Mail Service Pilot.

Watch the precision transfer of mail bags using the Adams Air Mail Pick-Up system: https://www.youtube.com/watch?v=qoNVI6drEMY

7. Add any number of instances of the above components, so long as the to-tal character length does not exceed 35.

8. Review the pattern created in the Example field and make changes if re-quired.

9. Save the pattern or click Save As to create a copy of the pattern in a differ-ent name.

10. Close the Numbering Pattern Editor.

Usage:

1. Navigate to Work Orders.

2. Click the plus button to create a new work order.

3. Do not enter anything in the “Num-ber” field. Fill out any other necessary fields and click Save.

4. A new work order will be created as per the pattern assigned to it.

5. Verify that the work order number generated is as per your company’s custom format. If not, go back to the Numbering Pattern Editor and make the necessary changes.

6. Note that any changes made to the pattern will only affect new work orders, not any work orders already created.

7. Similarly, the new pattern can also be made use of in Discrepancies, MTX Planner, and Observations, provided they are assigned to some pattern.

How do I close an open trend alert?

Through the CAMP Systems website, you can access Trend Requests that re-quire action. Use the “Complete Trend

How do I set up and use a custom work order numbering format?

Setting up:

1. Log into CAMP

2. Navigate to Settings > Numbering Pattern Editor

3. Click “Add New Pattern”

4. Give the pattern a name and select the entity (Work Orders, Discrepancies, Observations, MTX Planner) that will utilize the pattern. Note that a pattern can only one assigned to one entity.

5. Add desired components to the pat-tern and customize them.

A/C Identifier: Can choose to have either Serial # or Reg # of the aircraft.

Sequence No.: Can choose to have single sequence across all aircraft or unique sequence per aircraft; can also choose to set up desired start and increment values; finally, the se-quence number can be set up to re-set daily/monthly/yearly/never.

Date: Can choose to have the date displayed in the desired format.

Text: Can include repeating static text.

MEL-Prefix: Can choose to include a MEL-Prefix text specifically for MEL type discrepancies; note that this text will be ignored and not displayed for any other entities.

Divider: Include a divider (such as “dash”) between any two components.

6. Components can be moved to the left or right using the arrow keys below each component.

Request” link to report a correction ac-tion and provide any additional com-ments for the EHM analyst.

How do I report EHM related maintenance?

For customers only subscribed to CAMP’s EHM service, maintenance can be entered directly through the CAMP website by accessing the EHM plot and selecting Add Mtx Code/Notes.

Can I send a Purchase or Service Order to a vendor without physically printing and scanning it?

Purchase and Service Orders can be sent as an attachment by email using the CAMP Inventory application. Once an order has been sent to the Queue, click on the down arrow to the right of the PDF link and select Send as Attach-ment. A pop up will appear where you can enter the vendor’s email address and a place to enter a message and the application will send the order to anyone you would like.

Can I change what trip details displays on my Overview Calendar?

Yes. You can select whatever trip infor-mation you want to see including Crew Names, City Names, Pax Names, etc. Click the “Settings” button at bottom of the filter bar to access your custom cal-endar display settings.

Your CAMP questions ANSWERED by CAMP professionals

You deserve the tools needed to get the job done. If you have questions, we have answers. 'Toolbox' is a collection of commonly asked questions about CAMP's various services. But remember, if you need immediate assistance Customer Support is only a phone call away, +1-631-588-3200.

“Wherever you are, be totally there.”

– Eckhart Tolle Spiritual teacher and author

&ToolboxQA

ENGINE HEALTH MONITORING

INVENTORY MANAGEMENT SYSTEM

[from page 15]

Giacinta Bradley Koontz is an aviation historian and author. Visit her website at: www.GiaBKoontz.com

(Above) Aviatrix Katherine Stinson [1891-1977] was the only female known to have been sworn in of-ficially as an Aerial Mail civilian pilot. In 1918 she flew a specially modified aircraft with the Wright-style controls she preferred. Photo: Cradle of Aviation Museum, LI, New York.

(Below) Henry Woodhouse, President of the Aero Club of America, with the assistance of Captain Russell Hastings Millward and Robert A. Bartlett, created the first proposed flight routes in the United States in 1918. The Woodrow Wilson Airway (in pink) from New York to California was the initial goal. Com-pressed Air magazine of 1919 describes the route as “a curve rather than a straight line, as it follows the great circle of shortest distance as ships do at sea.” Following the existing overland Lincoln Highway, surface mail could be delivered from small towns to large cities along the airway.


Image and content courtesy of Bell

OEMHighlight

An iconic brand like Bell strives to reflect the changing market conditions, customer needs and our cultural shifts. Our business bridges our past and future innovations, recognizes the value of our people and pledges to deliver new customer experiences. The new company brand name is Bell. Our

vision presents Bell as not just a helicopter and tiltrotor company, but as a technology company redefining flight. With our superb talent, we aim to create novel and coveted vertical lift experiences.

To move our company into its next chapter of success, the new brand represents a symbol of change, while still honoring our past traditions. We unveiled our new logo, a red shield with a white dragonfly. “The shield to me represents safety, quality, reliability, it makes you feel good when you see a shield,” said Mitch Snyder, Bell’s President and CEO. “The dragonfly has mastered flight. A dragonfly can take off and land wherever it wants. It can fly in any direction, forward, backward, sideways. It can hover at will. That is the perfect symbol to go onto our shield to say we are going to master flight,” said Snyder.

At Bell, we are unlocking the potential of flight to solve real world challenges – making the vertical dimension accessible to each of us like never before. As a brand, we aim to be intentional where others are unintentional by paying attention to detail and maintaining a consistent excellent experience.

AVIATION PIONEER BELL HELICOPTER REBRANDS TO “BELL”, REFLECTING EXPANDED VISION FOR THE FUTURE

The rebrand emphasizes the company’s four personality attributes: pioneering, nimble, tenacious and reliable. We’re always pushing forward, challenging ourselves to create what’s next. Bell people pride themselves on being proactive and agile. At Bell, we’re innovators discovering new ideas that satisfy customer demands and drive our industry forward. We’re relentless in our desire to outperform and over-deliver. We promise reliable products to ensure the safety of our customers, which above all, is our number one priority.

The brands new values influence how we behave and they support our vision and shape the actions and interactions we have with one another. Our new values are to delight our customers, act swiftly and decisively, make the impossible possible, find a better way and to lift each other up. Delivering exceptional experiences to our customers is one of our top priorities. We listen to our customers to understand their needs and wants, and ultimately, deliver a delightful experience. Bell rises to the challenge by pushing past obstacles to create new solutions and open doors to new experiences. Our people are eager to learn, curious to explore and driven to discover the innovations that will drive our company and customers and our industry forward. We work as a unified team by collaborating freely and seeking fresh perspectives within all parts of the company.

Innovation has always been a defining part of Bell. We are a technology company that delivers breakthrough aircraft and customer experiences that go above and beyond flight. A few months ago, at the Consumer Electronics show in Las Vegas (CES), we displayed our full-scale design of the on-

demand Urban Air Taxi. This is a joint project with the ride-sharing service Uber, called Uber Elevate. The Air Taxi is just one example of the types of breakthrough aircraft experiences we will bring to the market. “Changing the landscape of the vertical lift industry has been our objective from the start and we are excited to push the limits of VTOL as we change the way the world flies,” said Michael Thacker, executive vice president, Technology and Innovation. “It will feature an interior like a luxury car that can seat five or six passengers. We believe that it is not all about blockbuster innovations but also incremental innovations that improve customer experiences,” said Snyder.

This brand change not only signifies our movement into a new innovative space, but also reflects our global presence. Bell products have a strong appearance internationally. Recently, we received certification for the Bell 505 Ranger X from the Civil Aviation Administration of China. This is a major milestone for the international expansion of the Bell 505. This aircraft is already demonstrating excellent performance with customers all over the world and with ongoing demo tours in Asia, Europe, North America and Latin America.

With the launch of our new brand, it reflects Bell’s new brand identity showcasing us as a technology company that is redefining flight. Our new logo shows a dragonfly that represents that the company is constantly evolving to become a better, more agile and efficient version of itself. For both Bell and the dragonfly, size is an advantage – we are nimble, act swiftly and are confident in our ability to move forward with purpose.

Q3 2018 B CAMP SYSTEMS INTERNATIONAL 2120 CAMP SYSTEMS INTERNATIONAL A Q3 2018

The Aircraft Market in Real TimeAircraft Shopper Online

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This list is provided for informational purposes only. The criteria for inclusion in this list are based upon advertising volume on ASO.com. Although ASO has had only positive experiences with the companies shown, ASO makes no recommendation or endorsement of any specific company contained in this list. ASO further makes no representations or warranties with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the actions of these companies.

Let these professionals know that you found them in CAMP InSight magazine.

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BROKER / DEALER LOCATION PHONE E-MAIL WEBSITEAero Trust Corp. Fort Lauderdale, FL (954) 772-5205 [email protected] www.aerotrustcorp.comAerocentro Corp Opa Locka, FL (305) 509-6688 [email protected] www.aerocentro.netAeroSolutions Manassas, VA (703) 257-7008 [email protected] www.aerosolutions.comAltus Aviation Services Ltd. Mc Lean, VA (703) 864-2666 [email protected] www.altusaviation.comAmjet Aviation Company Atlanta, GA (770) 458-9600 [email protected] www.amjetaviation.comAradian Aviation Guernsey, GB 441481233001 [email protected] www.aradian.comAsian Sky Group, Ltd. Hong Kong, CN 85222359222 [email protected] www.asianskygroup.comAvmax Aircraft Leasing Inc. Calgary, AB, CA (403) 650-6650 [email protected] www.avmax.comAvpro, Inc. Annapolis, MD (410) 573-1515 [email protected] www.avprojets.comAxiom Aviation Inc. Richmond Heights, OH (216) 261-8934 [email protected] www.axiomav.comBanyan Air Service Fort Lauderdale, FL (954) 491-3170 [email protected] www.banyanair.comBoutsen Aviation S.A.M. Monaco 37793308002 [email protected] www.boutsen.comCannon Aviation Group Georgetown, TX (512) 868-0007 [email protected] www.rotorsales.comCentral Business Jets, Inc. Burnsville, MN (952) 894-8559 [email protected] www.cbjets.comCitation Store, Corporation. Southbury, CT (203) 262-8098 [email protected] www.CitationStore.comCorporate Fleet Services Cornelius, NC (704) 359-0007 [email protected] www.cfsjets.comEagle Aviation, Inc. Columbia, SC (803) 822-5520 [email protected] www.eagle-aviation.comElliott Jets Moline, IL (844) 937-5387 [email protected] www.elliottaviation.comEmpire Aviation, LLC Scottsdale, AZ (480) 659-0808 [email protected] www.empireaviation.comFlight Solutions, Inc. Gallatin, TN (615) 452-5001 [email protected] www.flightsolution.comFlight Source International Sarasota, FL (941) 355-9585 [email protected] www.flightsource.comFlinn Aviation Austin, TX (512) 615-3334 [email protected] www.flinnaviation.comGlobal Aircraft Fort Lauderdale, FL (954) 676-4092 [email protected] www.globalaircrafts.comGlobal Jet Aviation Dallas, TX (972) 250-2002 [email protected] www.globaljetaviation.comGlobal Jet Sales Saint Petersburg, FL (727) 864-9443 [email protected] www.jetsearch.comGuardian Jet, LLC Guilford, CT (203) 453-0800 [email protected] www.guardianjet.comHatt & Associates Denver, CO (303) 790-1050 [email protected] www.hattaviation.comHelicoStore Saint Hubert, QC, CA (514) 913-5489 [email protected] www.helicostore.comH-LEASE Alresford, GB 442033188231 [email protected] www.hlease.co.ukHopkinson Aircraft Sales Calgary, AB, CA (403) 637-2250 [email protected] www.hopkinson.aeroInternational Aviation Marketing Ltd. North Saanich, BC, CA (604) 669-6406 [email protected] www.intaviation.comInternational Aviation Marketing, Inc. Sarasota, FL (941) 355-5353 [email protected] www.internationalami.comInternational Jets Gig Harbor, WA (253) 853-6177 [email protected] www.intljets.comJet Sense Aviation, LLC Lake Zurich, IL (847) 550-4660 [email protected] www.jetsenseaviation.comJetcraft Raleigh, NC (919) 941-8400 [email protected] www.jetcraft.comJeteffect, Inc. Long Beach, CA (561) 747-2223 [email protected] www.jeteffect.comJetPro Texas Mc Gregor, TX (254) 716-2981 [email protected] www.jetprotexas.comLeading Edge Aviation Solutions Parsippany, NJ (201) 891-0881 [email protected] www.leas.comMercury Aircraft Sales Sarasota, FL (941) 870-2942 [email protected] www.mercuryaircraftsales.comMesinger Jet Sales Boulder, CO (303) 444-6766 [email protected] www.jetsales.comNEXTJET, Inc. Fort Lauderdale, FL (703) 312-1000 [email protected] www.nextjets.comNorthern Jet Sales, LLC Murfreesboro, TN (615) 217-1006 [email protected] www.northernjetsales.orgO.K. Consultants, Inc. Monterey, CA (831) 333-9033 [email protected] www.okaviation.comOGARAJETS Atlanta, GA (770) 955-3554 [email protected] www.ogarajets.comOmni Jet Trading Easton, MD (410) 820-7300 [email protected] www.OmniJet.comRotorTrade Services Pte Ltd Kuala Lumpur, MY 60320267055 [email protected] www.rotortrade.comSkyTech, Inc. Westminster, MD (888) 386-3596 [email protected] www.skytechinc.comSmartJets Fort Lauderdale, FL (954) 771-1795 [email protected] www.smartjets.comSouthern Cross Aviation, Inc. Cornelius, NC (954) 377-0303 [email protected] www.scross.comThe Jet Business Surrey, GB 448455215555 [email protected] www.thejetbusiness.com

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VARIOUS INTERNATIONAL

AFRICA ICELANDAUSTRALIA LATVIABELARUS LITHUANIADENMARK MOLDOVAESTONIA NEW ZEALANDFAROE ISLANDS

NORWAYSVALBARD

FINLAND SWEDENGREENLAND UKRAINEAccount Management: Rachel KriegerTel: +1-603-261-3074TF: +1-800-558-6327E: [email protected]

OEM FIELD SERVICE REPRESENTATIVES

BEECHCRAFT | BOMBARDIER LEARJET | CESSNA(Wichita, KS)Lisa StewartCAMP Systems International Inc.8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USAMobile: +1-316-640-9178 Tel: +1-316-462-2421E: [email protected]

BOMBARDIER | BELL(Montreal, Canada) Lydia AbrahamCAMP Systems International455 Fenelon, Suite 304Dorval, QC H9S 5T8CanadaMobile: +1-514-451-7017E: [email protected]

DASSAULT(Little Rock, AR)Tom MaherCAMP Systems InternationalC/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA Tel: +1-501-210-0580Fax: +1-501-210-0475 E: [email protected]

GULFSTREAM(Savannah, GA)Brian Schieler 18 Chatham Center SouthSavannah, GA 31405 USATel: +1-912-298-1280 E: [email protected]

{support & services}EUROPE

PARISCAMP Europe SAS266 Avenue du Président Wilson93210 La Plaine St DenisFranceTel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99

FIELD SERVICE & ACCOUNT MANAGERS FIELD SERVICE REPRESENTATIVES & ACCOUNT MANAGERS

U.S. REGIONS

WEST (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)Field Service Representative:Elijah (Eli) Stepp, Jr. Mobile: +1-702-465-2027 E: [email protected] Management:Sarah MolloyTel: +1-316-928-7880 TF: 1-877-411-2267E: [email protected]

NORTH CENTRAL (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Interim Field Service Representative:Dennis Foote Mobile: +1-972-439-7710 E: [email protected] Management: (North Central and the state of Colorado):Martha KaroutasTel: +1-603-377-7102TF: 1-800-558-6327E: [email protected]

SOUTH CENTRAL (AR, CO*, KS, LA, NM, OK, TX)Field Service Representative:Dennis Foote, Senior Manager Mobile: +1-972-439-7710 E: [email protected]

SOUTH CENTRAL Account Management: Tom RitrovatoTel: +1-603-377-7111TF: 1-800-558-6327E: [email protected]*Colorado operators: Please refer to North Central listing for Account Management

SOUTHEAST (AL, FL, GA, MS, NC, SC, TN, VA) Field Service Representative:Jim Wright Mobile: +1-321-848-1564 E: [email protected] Management: Kate GallantTel: +1-603-377-7019TF: 1-800-558-6327E: [email protected]

NORTHEAST (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Field Service Representative:Victor Josephson Mobile: +1-516-652-9165 E: [email protected] Management: Lindsay EvansTel: +1-603-261-3005TF: 1-800-558-6327E: [email protected]

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VIP/TRANSPORT CATEGORY Account Management: Sean Barry Tel: +1-603-377-7115TF: 1-800-558-6327Mobile: +1-561-578-7503E: [email protected] Khayat, Middle East Sales Consultant UAE: +971 50 2863541KSA: +966-540054540

CAMP SYSTEMS INTERNATIONAL

LOCATIONSNORTH AMERICA

NEW HAMPSHIRE (HQ)11 Continental Boulevard, Suite CMerrimack, NH 03054 USA Tel: +1-603-595-0030Fax: +1-603-595-0036TF: 1-800-558-6327

NEW YORKLI MacArthur Airport (KISP)999 Marconi AvenueRonkonkoma, NY 11779 USATel: +1-631-588-3200 Fax: +1-631-588-3294 TF: 1-877-411-CAMP

MONTREAL 455 Fenelon, Suite 304Dorval, QC H9S 5T8CanadaTel: +1-514-636-2020Fax: +1-514-636-7866TF: 1-844-GO-4-CAMP

WICHITA 8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USATel: +1-316-462-2267 Fax: +1-316-462-2442TF: 1-866-581-CAMP

SAVANNAH 18 Chatham Center SouthSavannah, GA 31405 USATel: +1-912-298-1280Fax: +1-912-298-0242

ASIA

HYDERABAD, INDIACAMP Systems Private Ltd2nd Floor, Western PearlSurvey No.13, KondapurHyderabad – 500 084Telangana State, India

EMBRAER(São José dos Campos, Brazil)Carlos PaulichiCAMP Systems InternationalC/O Embraer Executive JetsAvenida Brigadeiro Faria Lima 2170 F43 - 1st floor - PC 144/2 São José dos Campos, São Paulo 12227-901BrazilTel: +55 12 3917-4277Mobile: +55 12 98844 0707 E: [email protected]

(Melbourne, FL)Jim Wright Mobile: +1-321-848-1564 E: [email protected]

CUSTOMER SUPPORT CAMP CUSTOMER SUPPORT TEAM Tel: +1-631-588-3200 TF: 1-877-411-2267 E: [email protected]

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EHM & POWER BY THE HOUR SALES Pamela J. Pamatat Manager – Sales Operations L.I. MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USATel: +1-631-588-3200Fax: +1-800-521-9109TF: 1-877-411-2267E: [email protected]

EHM SUPPORT375 Roland-Therrien, Suite 140Longueuil, QC J4H 4A6CanadaUS & Canada: +1-844-226-7346International: +1-450-640-3286

THE TREND GROUP (TTG)www.thetrendgroup.com

1486 Tollhouse Road, #101Clovis, CA 93611 USATel: +1-559-297-6490TF: 1-800-297-6490

ASO SALES Dana Gilbertson, Sales RepresentativeTel: +1-732-530-6400, ext. 205E: [email protected]

AVTRAKwww.avtrak.com

8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USATel: +1-303-745-5588TF: 1-877-281-1934

AVTRAK SALES Rachel Krieger, RSMTel: +1-603-261-3074TF: 1-800-558-6327E: [email protected]

AVTRAK SUPPORTTel: +1-303-745-5588TF: 1-877-281-1934E: [email protected]

COMPONENT CONTROLwww.componentcontrol.com

1731 Kettner Boulevard San Diego, CA 92101 USATel: +1-619-696-5400

COMPONENT CONTROL SALESTel: +1-619-696-5400 E: [email protected]

COMPONENT CONTROL SUPPORTTel: +1-619-696-5400 Fax: +1-619-702-3522 E: [email protected]

CORRIDORwww.corridor.aero

Continuum Applied Technology9601 Amberglen Blvd, Suite 109Austin, TX 78729USATel: +1-512-918-8900

CORRIDOR SALESTel: +1-512-918-8900, ext. 2 E: [email protected]

CORRIDOR SUPPORTTel: +1-512-918-8900, ext. 1 E: [email protected]

INSIGHT ADVERTISINGGeorge RossidesTel: +1-631-588-3200TF: 1-877-411-2267E: [email protected]

INTERNATIONAL REGIONS

ASIA PACIFICField Service Representative: Paul Chang Tel: +1-631-619-4572TF: 1-800-558-6327 中: 400-120-3561E: [email protected] Management: Sarah MolloyTel: +1-316-928-7880TF: 1-877-411-2267E: [email protected]

EUROPEField Service Representative:Thomas SykoraMobile: +43 664-243-2267 E: [email protected] Management:George RossidesTel: +1-631-588-3200 ext. 2212TF: 1-877-411-2267 ext. 2212E: [email protected]

INDIA/MIDDLE EAST Field Service Representative: Hari Varma SuravarapuIndia: +91 8008301009Int'l: +1-631-619-7717E: [email protected] Management:George RossidesTel: +1-631-588-3200 ext. 2212TF: 1-877-411-2267 ext. 2212E: [email protected]

LATIN AMERICA/MEXICO Field Service Representative:Jose Luis CalvaMobile: +52 1 722 351 8940Tel: +52 722 273 3182Int'l: +1 316-462-2412E: [email protected] Management:Dell MercerTel: +1-603-365-4043TF: 1-877-411-22677E: [email protected]

SOUTH AMERICAField Service Representative: Carlos PaulichiTel.: +55 12 3927 8771Mobile: +55 12 98844 0707 E: [email protected]

THE TREND GROUP (TTG)TTG SALESKen Noda, Sales RepresentativeTel: +1-559-297-6490TF: 1-800-297-6490E: [email protected]

TTG SUPPORTJill LaBreck, Customer Service RepresentativeTel: +1-559-297-6490TF: 1-800-297-6490E: [email protected]

CAMP BROKER PROGRAMLynn Sosnowski, Sales Manager - Broker/Finance Program 44 Apple Street, Suite 5Tinton Falls NJ 07724 USATel: +1-732-530-7409Mobile: +1-732-720-9840Fax: +1-732-530-6402E: [email protected]

CAMP FLIGHT SCHEDULINGEdward Murphy, Product Manager, Flight SchedulingTel: +1-631-588-3200TF: 1-877-411-2267E: [email protected]

CAMP INVENTORY MANAGEMENTDan Brooks, Product Manager, InventoryTel: +1-631-619-4507 TF: 1-877-411-CAMPE: [email protected]

AMSTATwww.amstatcorp.com

44 Apple Street Tinton Falls, NJ 07724 USATel: +1-732-530-6400Fax: +1-732-530-6360TF: 1-877-426-7828

AMSTAT SALES Chris Skurat, Director of Sales & Customer ServiceTel: +1-732-530-6400, ext.147E: [email protected]

AIRCRAFT SHOPPER ONLINE (ASO) www.aso.com

44 Apple Street Tinton Falls, NJ 07724 USATel: 1-888-992-9276Int’l Tel: 1-732-704-9561

CAMPDirectory

50 YEARS SERVING THE BUSINESS AVIATION COMMUNITY

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