Building

Culture

A diverse group of people

working in collaboration

can almost always produce

a better quality product than

a firm that is driven by “stars.”

46% of new hires fail within

18 months

89% because of ATTITUDE

– coach-ability

– inability to adapt

Let’s take a look at some of the

more common behaviours you

see displayed on your team …

Busy… they’re

productive, and they’re

making a whole lot of

noise going about it.

Super powers

Centre of universe

The go-to for all things

Holds the fort when

you’re away …

Frustratingly slow yet steady or

Costing more money - rushing making

mistakes

Slow, fast, super powered, noisy …

you need them all.

The key here is CULTURE - it’s the glue that

keeps everyone working and moving together.

… while GOALS and MISSION STATEMENTS are what drive your company forward.

Goals set your company’s direction …

CULTURE gives your team the

energy to get there.

Values shape culture. A few great examples of

values based culture

at work…

Culture answers 3 questions:

1. What is my experience of being here?

2. What is our way of doing things?

3. What do we value?

Your Culture

• Built around your VALUES as founders

• Reinforced by your leadership team

• Demonstrated by an engaged workforce

Let’s Look at the 4 Primary Values That Drive Culture

DESIGNER • Winning

• Excitement

• New

• SALES / Marketing

NURTURER • Harmony

• Teamwork

• Group

• SERVICE / HR

MEASURER • Analysis

• Stability

• Risk Averse

• Engineer/ ACCOUNTANT

• MONEY

IMPROVER • Process• Predictability• Rules• SYSTEMS• Project Mgr• PRODUCTION

5 signs of a Positive Culture

1. People line up to join your company.

2. Low turnover

3. Smiles and laughter

4. Energy & engagement

5. Open communications

(no hidden agenda, no secrets)

5 Signs of Damaged Culture

1. Top down management

2. People working alone

3. People hiding opportunities

4. Focusing on blame - instead of solutions

5. Hoarding - not role sharing or teaching

others

5 Steps to Building a Culture of

Collaboration

High Standards

Continuous Improvement

#1 Communicate

Consistently communicate and demonstrate

core values daily

Bulletin boards / Whiteboards on shop floor

Internal newsletters

Participative Planning processes

Employee recognition

#2 Celebrate

Successes are about your people

on the ground floor.

Builds cultural momentum.

Pride … productivity … quality workmanship.

#3 Share

Successes & Failures

Lessons Learned

Involve employees

Invite & build collaboration

Train & support

#4 Listen

Give and take

Meaningful Feedback and criticism

Everyone needs to feel needed

Respected in a meaningful way.

#5 Track

Employee satisfaction / retention

Anonymous surveys

Training ROI

Continual Improvement

Identify Opportunities to Improve

Action Plan in Place

You already have a culture anyway,

so why not make it a great one.

Contact: Barbara Ashton Phone: 800-432-6893 talent@ashtonassociates.com

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