5 critical challenges & 5 compelling opportunities for atm isos and iads

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3 rd Annual US IAD Survey The 5 Critical Challenges & 5 Compelling Opportunities for ISOs and IADs Presented by: Bryan Bauer and Frank Lunn, Kahuna ATM Solutions

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Highlights of the 2013 3rd Annual US IAD Survey We recently polled Independent Service Operators (ISOs) and Independent ATM Deployers (IADs) to uncover the biggest industry challenges and concerns for the ATM Industry. The results of that survey were officially released at the ATMIA event in Scottsdale, AZ. These are the presentation slides released during the event. For more information on the survey or to request a copy of the survey results, please visit www.kahunaatm.com

TRANSCRIPT

Page 1: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

3rd Annual US IAD SurveyThe 5 Critical Challenges & 5 Compelling

Opportunities for ISOs and IADs

Presented by: Bryan Bauer and Frank Lunn, Kahuna ATM Solutions

Page 2: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Presentation Agenda

Page 2

Survey Background

Survey Results, Statistics and Industry Trends

5 Critical Challenges for ISOs and IADs

5 Compelling Opportunities

Stampede out the Door to go make more money

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Placeholder for your own subheadline

Page 3: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Page 3

Survey Background

Page 4: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Background

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About the Sponsors

- Kahuna ATM Solutions – that’s us!

- ATMIA

The Purpose of the Survey

The Importance of the Survey

The Survey Growth

General Information

Page 5: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

About Kahuna ATM Solutions

- Client Base of ISOs & IADs

- Focused on the Success of ISOs & IADs

- A Community of ISOs and IADs

- Over 20,000 ATMs

- Over 60 Million ATM Transactions Annually

- Dedicated to the Future Success of the ATM Industry

Page 6: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Background

Page 6

About the Sponsors

- Kahuna ATM Solutions

- ATMIA

The Purpose of the Survey

The Importance of the Survey

The Survey Growth

General Information

Page 7: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Background

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Conducted between November 13th and December 21, 2012

Sent by e-mail to U.S. IADs on November 13th

Links were posted to:

- Numerous Facebook Pages

- Twitter Accounts

- LinkedIn Groups

Follow up e-mails were sent by both ATMIA and Kahuna

108 Respondents Completed the Survey

Page 8: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Page 8

Survey Results, Statistics and

Industry Trends

Page 9: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

Page 9

Question: What are your three [3] biggest Legislative, Compliance or

Network Fears, worries or concerns regarding the health of the

ATM Industry?

Page 10: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Interchange – 6 Year History

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Page 11: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

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Question: How do you feel the ATM Industry should deal with the

reduction in interchange and network rules that restrict

competition?

Page 12: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

Page 12

Question: What would you most like to know about U.S. EMV Migration?

(Choose 3)

Page 13: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

Page 13

Question: What are your three biggest Non-Legislative, Compliance and

Network fears, worries or concerns regarding the health of the

ATM Industry?

Page 14: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

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Question: Other than ATM equipment and processing, what additional

products and services do you currently offer your customers?

Page 15: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

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Question: What additional products and/or services have you offered your

customers in the past but don’t anymore?

Page 16: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Survey Results

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Question: In the next 12 months, do you plan to:

Page 17: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

Page 17

5 Critical Challenges for ISOs

and IADs

Page 18: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

5 Critical Challenges for ISOs and IADs

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Liability (EMV, ADA, Civil, Fraud, etc.)

Compliance (Hardware, Due Diligence, Regulations,

etc.)

Alternative Payments (trend towards less cash)

Uneducated Market (Consumers, Retailers, etc.)

Other ISOs and IADs

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Page 19: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

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5 Compelling Opportunities

for ISOs and IADs

Page 20: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

5 Compelling Opportunitiesfor ISOs and IADs

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Play to your Strengths; Outsource your Weaknesses

Diversify

Learn & Educate Others

Adapt and Change Faster

Take Advantage of the F-U-D Factor

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Page 21: 5 Critical Challenges & 5 Compelling Opportunities for ATM ISOs and IADs

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We would be happy to help.

Presenters:

Bryan Bauer, President, Kahuna ATM SolutionsFrank F. Lunn, CEO/Founder, Kahuna ATM Solutions

Do You Have

Any Questions?