5-1 business driven technology chapter five: organizational structures that support strategic...
TRANSCRIPT
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BUSINESS DRIVEN TECHNOLOGY
Chapter Five: Organizational Structures that Support Strategic Initiatives
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CHAPTER FIVE OVERVIEW
• Organizational employees must work closely together to develop strategic initiatives that create competitive advantages
• Ethics and security are two fundamental building blocks that organizations must base their businesses upon
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IT ROLES AND RESPONSIBILITIES
• Information technology is a relatively new functional area, having only been around formally for around 40 years
• Recent IT-related strategic positions:– Chief Information Officer (CIO)– Chief Technology Officer (CTO)– Chief Security Officer (CSO)– Chief Privacy Officer (CPO)
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IT ROLES AND RESPONSIBILITIES
• Chief Information Officer (CIO) – oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
• Broad CIO functions include:– Manager – ensuring the delivery of all IT projects, on
time and within budget– Leader – ensuring the strategic vision of IT is in line
with the strategic vision of the organization– Communicator – building and maintaining strong
executive relationships
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IT ROLES AND RESPONSIBILITIES
• What concerns CIOs the most
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IT ROLES AND RESPONSIBILITIES
• Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT
• Chief Security Officer (CSO) – responsible for ensuring the security of IT systems
• Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information
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THE GAP BETWEEN BUSINESS PERSONNEL AND IT PERSONNEL
• Business personnel possess expertise in functional areas such as marketing, accounting, and sales.
• IT personnel have the technological expertise.
• This typically causes a communications gap between the business personnel and IT personnel
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FUNDAMENTAL SUPPORT STRUCTURES – ETHICS AND SECURITY
• Ethics and security are two fundamental building blocks that organizations must base their businesses on to be successful
• In recent years, such events as the Enron and Martha Stewart fiascos along with 9/11 have shed new light on the meaning of ethics and security
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Ethics
• Ethics – the principles and standards that guide our behavior toward other people
• Privacy is a major ethical issue– Privacy – the right to be left alone when you want to be,
to have control over your own personal possessions, and not to be observed without your consent
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Ethics
• Ethical issues stemming from Technology Advances
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Ethics
• One of the main ingredients in trust is privacy
• For e-business to work, companies, customers, partners, and suppliers must trust each other
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Security
• Organizational information is intellectual capital - it must be protected
• Information security – is the protection of information from accidental or intentional misuse by persons inside or outside an organization
• E-business automatically creates tremendous information security risks for organizations
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Security
• Organizational spending on information security