4.3 connect user guide en

Vista Entertainment Solutions

Published on 2 August, 2013

USER GUIDE CONNECT Product version 4.3

Copyright Notice Copyright 1996-2013 Vista Entertainment Solutions Ltd.

All rights reserved.

Vista is a Registered Trademark of Vista Entertainment Solutions Ltd. All rights reserved.

Trade Secret Information of Vista Entertainment Solutions Ltd, 1996-2013. This program is protected by

licensed terms applicable to New Zealand and International copyright laws.

The software contains proprietary information of Vista Entertainment Solutions Ltd; it is provided under a

license agreement, which must be entered with Vista Entertainment Solutions Ltd, containing restrictions on

use and disclosure and is also protected by copyright law. Reverse engineering of the software is prohibited.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by

any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission

of Vista Entertainment Solutions Ltd.

Microsoft Word, Microsoft Office, Windows, Windows95, Windows98, Windows2000, Windows2003,

WindowsXP, Windows NT, Windows Vista, and Windows 7 are trademarks of Microsoft Corporation.

Vista Entertainment Solutions Limited

PO Box 8279, Symonds St, Auckland, New Zealand

P: +64 9 984 4570 F: + 64 9 379 0685 www.vista.co.nz

CONTENTS iii

Contents

Copyright Notice ____________________________________________________________________________ ii

About Vista ________________________________________________________________________________ 1

About VistaConnect _________________________________________________________________________ 1

About this document ________________________________________________________________________ 3

Creating user accounts in Back Office ___________________________________________________________ 4

Sites ______________________________________________________________________________________ 4

Site Groups ________________________________________________________________________________ 5

Configuring Connect for Vista IVR ______________________________________________________________ 7

Assigning employees to IVR user groups ________________________________________________________ 11

Choosing cinemas available through Vista IVR ____________________________________________________ 12

Choosing languages available through Vista IVR __________________________________________________ 13

Configuring Vista IVR call flow_________________________________________________________________ 14

Activating an IVR ___________________________________________________________________________ 14

Changing the description of an IVR server _______________________________________________________ 15

Filtering Cinemas by Area Code _______________________________________________________________ 16

Working with Phrase Manager ________________________________________________________________ 17

Creating a recording using a computer and microphone _________________________________________ 17

Selecting a recording______________________________________________________________________ 18

Editing a recording _______________________________________________________________________ 18

Importing a recording _____________________________________________________________________ 19

Approving a recording ____________________________________________________________________ 19

Revoking a recording _____________________________________________________________________ 20

Deleting a recording ______________________________________________________________________ 20

Listening to a recording ___________________________________________________________________ 21

Trimming a recording _____________________________________________________________________ 21

Customising a phrase recording script ________________________________________________________ 21

Exporting a script ________________________________________________________________________ 22

Reference information ______________________________________________________________________ 23

iv Contents

CONTENTS iv

IVR Server _________________________________________________________________________________ 23

IVR Server: Cinemas ______________________________________________________________________ 23

IVR Server: Call Flow Configuration __________________________________________________________ 24

Site ______________________________________________________________________________________ 25

Link Sites _______________________________________________________________________________ 27

Site Group ________________________________________________________________________________ 28

Glossary of Terms __________________________________________________________________________ 29

Index ____________________________________________________________________________________ 31

ABOUT VISTA 1

About Vista Vista Entertainment Solutions develops software for the Cinema Exhibition industry. The Vista software system

consists of a number of integrated products that cover almost all aspects of managing and operating cinemas.

The product line is scalable so as to be suitable to exhibitors who run from one cinema to hundreds of cinemas.

The base Vista Cinema product provides cinema-level Point of Sale and Back Office capabilities for box office

and concessions sales. At least one installation of Vista Cinema is required for all Vista customers.

The optional modules include:

Vista Air Conditioning provides an interface between base Vista and the air conditioning system to

regulate air circulation and temperature depending on head count information stored in the Vista

database.

Vista Call Centre provides a central web based application for booking and selling seats across a circuit

of cinemas.

Vista CashDesk a companion product for Vista Back Office for cinemas that wish to have higher levels of

cash and treasury control within the cinema.

Vista Facebook Ticketing allows Facebook users to block out seats for a session, then invite friends to

purchase those seats. Users can also write reviews for films and tell friends about films on their wish list.

Vista Film Programming a companion product to Head Office. It is a system for planning and booking

films across a circuit from a central location. The booking system generates best fit schedules to

download to the cinema.

Vista Head Office provides central maintenance of key cinema data, uploading of cinema performance

data to Head Office, a film settlements system and a business intelligence system for analysing circuit wide

performance.

Vista Internet Ticketing a customisable system that enables ticket sales on the Internet along with

display of show times and movie information.

Vista IVR an automated touch-tone phone booking system.

Vista Kiosk - a customisable ATM ticketing system that features touch screen and state of the art

multimedia technology for remote ticket sales either on or off-site.

Vista Loyalty - a customer relation management program for the creation, maintenance and evaluation of

loyalty programs.

Vista MobileCinema - provides film information and session times from the customer's mobile phone.

Cinema tickets can be purchased in real time through this application. The suite includes an iPhone and

Java app.

Vista MobilePOS utilises a Pocket PC based PDA to sell tickets and concessions while connected to the

Vista system via a wireless network.

Vista Projection controls the export of cinema show-time schedules to automated projection systems.

Vista Signs manages configured animated messages on cinema signs including LED, TV Monitors and

Plasma.

Vista Staff Scheduling provides a graphical employee roster system at cinema locations, along with a

Head Office module that consolidates all roster information.

Vista Vouchers and Gift Cards a companion product to Vista Head Office that controls the ordering,

stocking, transfer, and redemption of coupons, vouchers and passes.

About VistaConnect VistaConnect is a service that enables Vista products to remotely access film, session and loyalty member

information.

It provides a centralised foundation for remote sales channels servicing multiple cinemas within a circuit.

ABOUT VISTACONNECT 2

Word count: 7,346

ABOUT THIS DOCUMENT 3

About this document The VistaConnect User Guide is intended for administrative personnel who are responsible for maintaining and

configuring the following Vista products:

Vista Call Centre

Vista Internet Ticketing

Vista IVR

CREATING USER ACCOUNTS IN BACK OFFICE 4

Creating user accounts in Back Office You will need:

Sysadmin or IVRAdmin rights

1. Open Back Office.

2. In the Folders menu, click Environment Folder > Security Settings > Users.

The Users cabinet appears.

3. In the ribbon, click Create.

The User maintenance form appears.

4. Enter the details for the user you want to create.

5. Click .

Sites Sites in Vista Connect are used to configure how Sites in Vista BackOffice interact with remote sales channels

such as IVR and Internet Ticketing.

Vista Connect can be used to synchronise site information between Head Office and the cinemas in your

organisation. Sites configured in Head Office are linked to Sites configured in Connect to ensure that site data

such as address and contact details are downloaded from Head Office. This reduces the amount of data entry

required at each site.

1. In Vista Connect, open the Sites cabinet: General Maintenance > Sites

2. Open a Site record, or Create a new record if one doesn't exist.

3. On the Home toolbar, click Link Sites.

The Link Sites (page 27) window is displayed.

The table displays Sites configured in Head Office that have not yet been linked to a Site configured in

Connect.

4. Linking Sites can be done in different ways:

a) Select a configured Connect Site to link to an individual Head Office Site.

b) Select to create a new Connect Site to link to an individual Head Office Site.

The Server Name and Sales Server fields will be populated with the Server Name and Sales Server Web

Service URL as configured on the Connection Details tab in Site maintenance in Head Office.

c) Click Match sites with same name to link any sites which have identical names.

Note: This will not change the connection set for any sites that are already linked, but it will overwrite any

unsaved links the user has made.

d) Click Create missing sites to set any unlinked sites to .

5. Click Apply to save any new links and to create any new Site records required.

Word count: 7,346

SITE GROUPS 5

Site Groups Site Groups can be used to group Sites together based on geographic location.

For example: You may wish to create a Site Group for each city where your organisation has sites, or if

necessary, a group for each suburb in a city.

Sites can be added to configured Site Groups in Site (page 4) maintenance.

Site Groups can be configured with an Area Code. This allows calls placed to IVR to be filtered by area code.

The configured Site Groups are displayed in the Site Groups cabinet, click the Open button to display the Site

Group (page 28) maintenance form.

CONFIGURING CONNECT FOR VISTA IVR 7

Configuring Connect for Vista IVR

1. Assign employees to IVR user groups.

You will need:

System administrator-level access to Vista

To have created a user account (see "Creating user accounts in Back Office" on page 4) for each employee who

will work with IVR

Employees who administer the Vista IVR system must belong to one or more of the Vista User Groups:

IVR Manager: Allows the employee to record, edit, and delete phrases for the IVR.

IVR Recorder: Allows the employee to record phrases for the IVR.

IVR Admin: Allows the employee full access to all aspects of the IVR system, including managing phrases,

cinemas, and languages.

1. In VistaConnect, open the cabinet Environment Folder > Security Folder > Users.

2. Select the employee who you want to give access to Vista IVR and click Open.

The User window appears.

3. In the User tab, select the User Group that corresponds to the level of access you want the employee to

have.

4. Click .

5. Choose the cinemas that you want to make available to callers through Vista IVR.


7. In the Folders menu, click IVR Servers.

8. Select the IVR server that you want to configure and click Open.

The IVR Server window appears.

9. Click the Cinemas tab.

10. Select the sites that you want to make available through this IVR server.

11. Enter the appropriate options (see "IVR Server: Cinemas" page 23) for each cinema.

12. Choose the languages that you want the IVR to support.


14. In the Folders menu, click IVR Languages.


15. Select the languages that you want the IVR to support, and choose one as the IVR's Default Language.


16. Click .

17. Choose call flow options.





21. Click the Call Flow Configuration tab.

22. Choose the call flow options (see "IVR Server: Call Flow Configuration" page 24) that you want for the

selected IVR server.

23. Create or import phrase recordings.

You will need:

to belong to one of the user groups: IVR Manager or IVR Admin.

A set of 8KHz, 8bit, mono ALaw codec (or ULaw if in United States) audio files, in WAV or VOX file format, with

file names that correspond to Phrase IDs (for example, 432.wav, 433.wav, 444.wav). The files must be

contained in the same folder.

Instead of creating recordings for phrases with Phrase Manager (see "Creating a recording using a computer

and microphone" on page 17), you may import one or more existing audio files to use as phrase recordings.

This method allows your organisation to outsource the creation of recordings.


2. In the Folders menu, click Phrase Manager.

The Phrase Manager window appears.

3. Click Import Recordings.

4. Select the folder that contains the files you want to import.

The Import Recordings window appears, displaying the list of files and their matching phrases.

5. In the Import Recordings window, check that each file name is matched with the correct phrase.

If a file name is matched to the wrong phrase (or to no phrase), select the correct phrase from the phrase

list.

6. Click Upload.

You will need:

to belong to one of the user groups: IVR Manager, IVR Recorder, or IVR Admin.

a microphone installed on your computer





3. In the ribbon, check that the Language is correct for the phrase that you want to record.

4. Select the phrase that you want to record.

5. Click Add Recording.

The Phrase Recording window appears.

6. Click Record and read the script into your microphone.

The Phrase Recording window displays a standard script, and may also display a customised script. Read

the customised script, if one exists; otherwise, read the standard script.

7. Click Stop.

8. To listen to your recording, click Play.

9. (Optional) To remove silence or extraneous sounds from the start or end of your recording, trim the

recording (see "Trimming a recording" on page 21).

10. Click Save.

If this is the first recording for the phrase, it becomes that phrase's current recording. Otherwise, the recording

becomes an alternative recording for the phrase.

1. Approve phrase recordings.

You will need:


Note: A phrase can only have one approved recording. To approve a different recording, revoke (see "Revoking a

recording" on page 20) the currently approved recording first.




3. In the ribbon, check that the Language is correct for the recording that you want to approve.

4. Select the recording that you want to approve.

The steps involved in selecting a recording depend on whether the recording is a phrase's current or alternative

recording.

Selecting a phrase's current recording

In Phrase Manager, click once on the phrase's row.


Selecting one of a phrase's alternative recordings

1. In Phrase Manager, click the + symbol beside phrase's row to open the list of alternative recordings.

2. Click once on an alternative recording from the list.

3. In the ribbon, click Approve.

If the approved recording was an alternative recording, it becomes the current recording. The former current

recording becomes an alternative recording.

1. Activate the IVR.





5. In the status list, select Active.


Assigning employees to IVR user groups

You will need:

System administrator-level access to Vista

To have created a user account (see "Creating user accounts in Back Office" on page 4) for each employee who

will work with IVR

Employees who administer the Vista IVR system must belong to one or more of the Vista User Groups:

IVR Manager: Allows the employee to record, edit, and delete phrases for the IVR.

IVR Recorder: Allows the employee to record phrases for the IVR.

IVR Admin: Allows the employee full access to all aspects of the IVR system, including managing phrases,

cinemas, and languages.

1. In VistaConnect, open the cabinet Environment Folder > Security Folder > Users.

2. Select the employee who you want to give access to Vista IVR and click Open.

The User window appears.

3. In the User tab, select the User Group that corresponds to the level of access you want the employee to

have.

4. Click .


Choosing cinemas available through Vista IVR





4. Click the Cinemas tab.

5. Select the sites that you want to make available through this IVR server.

6. Enter the appropriate options (see "IVR Server: Cinemas" page 23) for each cinema.


Choosing languages available through Vista IVR


2. In the Folders menu, click IVR Languages.


3. Select the languages that you want the IVR to support, and choose one as the IVR's Default Language.

4. Click .


Configuring Vista IVR call flow





4. Click the Call Flow Configuration tab.

5. Choose the call flow options (see "IVR Server: Call Flow Configuration" page 24) that you want for the

selected IVR server.

Activating an IVR





4. In the status list, select Active.


Changing the description of an IVR server





4. In the IVR Server tab, edit the Description.

5. Click .


Filtering Cinemas by Area Code

It is possible to configure the IVR system to filter the Cinemas presented to the customer based on the

telephone Area Code. The area code can either be automatically detected by the IVR system, or prompted for

and manually entered by the customer.

First, Site Group records must be created to group Sites together based on the area code.

1. Open Site Group maintenance.

Connect > General Maintenance > Site Groups

2. Create a Site Group record for each area code you have Sites in.

Note: The Area Code should exclude any leading zeros that make up the Trunk Prefix.

3. Open an existing Site maintenance record.

Connect > General Maintenance > Sites

4. On the Site Groups tab, add the Site Group that has the area code that the Site is located in.

5. Repeat steps 3 and 4 until all Sites have been configured with the relevant Site Group.

Next, each IVR Server must be configured to detect the customer's area code. Note that the settings in IVR

Server maintenance control each individual IVR Server, and do not apply globally to all IVRs that use Vista

Connect.

1. Open an existing IVR Server maintenance record.

Connect > IVR > IVR Servers

2. On the Call Flow Configuration tab, select the Automatically detect customer's Area Code checkbox.

3. On the main IVR Server tab, configure the relevant Country Code and Area Code for where the IVR Server

is located.

4. Repeat steps 1 to 3 for all IVR Servers that you wish to filter Cinemas by area code.

When a configured IVR Server receives a call, the following process will be used to determine the calling

customer's area code:


If no phone number is available to the IVR, the caller will be prompted to manually enter an area code.

If the phone number has a leading + symbol the call will be identified as international. If the country code

of the number matches the Country Code configured in IVR Server maintenance, the area code will be

automatically detected. If the country code does not match, the caller will be prompted to manually enter

an area code.

If the phone number has no leading + symbol, but does have a leading 0, then the area code will be

automatically detected.

If the phone number does not have a leading + symbol or a leading 0 then the call will be identified as

local. The Area Code as configured in IVR Server maintenance will be used as the area code for the calling

customer.

Once the IVR system has an area code for the calling customer, whether it has been detected automatically or

entered manually, the system will attempt to match the area code to a Site Group. Once a matching Site Group

has been found, only the Sites/Cinemas belonging to that group will be presented to the calling customer. If no

matching Site Group is found, the calling customer will be prompted to manually enter an area code, and then

the system will attempt to find a matching Site Group again. This will continue until a Site Group is found, or

until the MaxInputAttempts system setting is exceeded.

There are a number of reasons why no matching Site Group could be found for the Area Code:

The customer is calling from a cell phone.

The customer is calling from a number in an area code that is not represented by any Site Group.

The customer has entered an invalid area code.

Working with Phrase Manager

Creating a recording using a computer and microphone

You will need:


a microphone installed on your computer




3. In the ribbon, check that the Language is correct for the phrase that you want to record.

4. Select the phrase that you want to record.

5. Click Add Recording.


6. Click Record and read the script into your microphone.

The Phrase Recording window displays a standard script, and may also display a customised script. Read

the customised script, if one exists; otherwise, read the standard script.

7. Click Stop.


8. To listen to your recording, click Play.

9. (Optional) To remove silence or extraneous sounds from the start or end of your recording, trim the

recording (see "Trimming a recording" on page 21).

10. Click Save.

If this is the first recording for the phrase, it becomes that phrase's current recording. Otherwise, the recording

becomes an alternative recording for the phrase.

Selecting a recording


recording.






Editing a recording

You will need:


Note: An approved recording can't be edited.




3. In the ribbon, check that the Language is correct for the phrase that you want to edit.

4. Select the recording that you want to edit.


recording.






3. Click Edit.



4. Re-record or trim (see "Trimming a recording" on page 21) the recording.

5. Click Save.

Importing a recording

You will need:


A set of 8KHz, 8bit, mono ALaw codec (or ULaw if in United States) audio files, in WAV or VOX file format, with

file names that correspond to Phrase IDs (for example, 432.wav, 433.wav, 444.wav). The files must be

contained in the same folder.

Instead of creating recordings for phrases with Phrase Manager (see "Creating a recording using a computer

and microphone" on page 17), you may import one or more existing audio files to use as phrase recordings.

This method allows your organisation to outsource the creation of recordings.




3. Click Import Recordings.

4. Select the folder that contains the files you want to import.

The Import Recordings window appears, displaying the list of files and their matching phrases.

5. In the Import Recordings window, check that each file name is matched with the correct phrase.

If a file name is matched to the wrong phrase (or to no phrase), select the correct phrase from the phrase

list.

6. Click Upload.

Approving a recording

You will need:



recording" on page 20) the currently approved recording first.




3. In the ribbon, check that the Language is correct for the recording that you want to approve.


4. Select the recording that you want to approve.


recording.






3. In the ribbon, click Approve.

If the approved recording was an alternative recording, it becomes the current recording. The former current

recording becomes an alternative recording.

Revoking a recording

You will need:


Note: Only an approved recording can be revoked.




3. In the ribbon, check that the Language is correct for the recording that you want to revoke.

4. Select the current recording that you want to revoke.


1. In the ribbon, click Revoke Approval.

Deleting a recording

You will need:



recording" on page 20) the currently approved recording.




3. In the ribbon, check that the Language is correct for the recording that you want to delete.


4. Select the recording that you want to delete.


recording.






3. In the ribbon, click Delete.

Listening to a recording

You will need:


a computer with speakers or headphones

1. Open the recording for editing (see "Editing a recording" on page 18).

2. Click Play.

Trimming a recording

You will need:


You can't edit an approved recording; revoke the recording (see "Revoking a recording" on page 20) first.

1. Open the recording for editing (see "Editing a recording" on page 18).

2. In the waveform display area, select the part of the recording that you want to remove.

3. Click Trim.

The selected part is removed from the recording.

4. Click Save.

Customising a phrase recording script

You will need:

to belong to one of the user groups: IVR Manager, IVR Recorder, or IVR AdministratorIVR Admin.





3. In the ribbon, check that the Language is correct for the script you want to customise.

4. Select the phrase whose script you want to customise.

5. Click Edit.


6. Type your custom text in the Customised Script box.

7. Click Save.

Exporting a script

In the Phrase Manager application in Vista Connect, it is possible to export a text script of phrases. This may be

useful for sending to a professional recording studio to create recordings of phrases.

1. In Vista Connect, open the Phrase Manager application.

Connect > IVR > Phrase Manager

2. Select one or more recordings to export the scripts for, or leave all recordings unselected to export all

scripts.

3. Click the Export Scripts button in the ribbon.

The Save dialog will appear.

4. Enter a filename and click Save.

This will create an .XML file containing the PhraseID and Script of the selected phrases. It is recommended that

this be opened in Microsoft Excel as an XML Table, and then either printed, or saved in a format that is

convenient for the intended destination.

REFERENCE INFORMATION 23

Reference information

IVR Server

IVR Server: Cinemas

Option Allowed Values Description

Offer Site to

Caller and Make

Sessions for All

Cinemas Available

Sessions for all cinemas at the selected site are offered to the caller

through the IVR.

Offer Site to

Caller but Only

Make Sessions for

One Cinema

available

Only sessions for the Available Cinema are offered to the caller

through the IVR.

Available Cinema any cinema at the

selected site

Only sessions at this cinema will be offered through the IVR for the

selected site.

This option is only available when Offer Site to Caller but

Only Make Sessions for One Cinema Available is selected.

Offer Cinemas

Individually to

Caller

The caller is invited to choose from among the selected cinemas, and

is offered sessions at that chosen cinema.

Inform Caller when

Only Undesirable

Rows are Available

When a caller books tickets to a session, the IVR plays an

announcement if the only seats remaining are in undesirable rows

(for example, the front rows). Specify the rows that you consider

"undesirable" for each cinema's screen.

Use this option to prevent patrons from being disappointed with

worse-than-expected seats upon their arrival at the auditorium.

Site Quick Code A 2-digit code that represents a site. This number is used to

construct a session's quick code.

This option is only available when the Offer Site to Caller and

Make Sessions for All Cinemas Available or Offer Site to

Caller but Only Make Sessions for One Cinema Available

is selected.

Cinema Quick Code A 2-digit code that represents a cinema. This number is used to

construct a session's quick code.

This option is only available when Offer Cinemas Individually

to Caller is selected.


IVR Server: Call Flow Configuration


Allow Bookings to

Multiple Sessions

cleared

selected

Callers may book tickets to different sessions in the same call.

Inform Caller when

there is Only one

Available Cinema

cleared

selected

The IVR prompt that asks the caller to select a cinema is suppressed

when sessions from only one cinema are available.

Inform Caller when

there is Only One

Available Ticket

Type

cleared

selected

The IVR prompt that asks the caller to select a ticket type is

suppressed when there is only one ticket type available for the

caller's chosen session.

Caller to Confirm

Choice at Each Step

cleared

selected

The IVR repeats the information entered by the caller, and asks the

caller to confirm that the information is correct.

Enable Quick Codes cleared

selected

The caller is invited to enter a quick code at the IVR's main menu.

Offer Concessions cleared

selected

The IVR invites the caller to order concession items.

Offer Day of Week

and Day of Month in

the same menu

Callers are asked to enter the date in either a weekday or as a date,

at the same prompt.

"

For Saturday, press 5

For Sunday, press 6

Or, enter the date as two digits for the day followed

by two digits for the month. For example, the 2nd of

March as 0203."

With this option, callers have to complete fewer steps in the IVR, but

are presented with more complex choices.

Separate Day of

Week and Day of

Month when possible

Callers are asked to decide whether they want to enter the date as a

weekday (For Sunday, press 6), or as a date (For the 2nd of

March, enter 0203).

After the caller has decided on a date format, the IVR asks the caller

to enter a date using a prompt specific to that date format.

"You can select by day of the month or by day of the week.

For day of the week, press 1

For day of the month, press 2"

With this option, callers have greater control about how they

interact with the IVR, but must go through more steps to enter a

date.

No Bookings Callers may not book or order tickets through the selected IVR

server.

Use this option to provide an "information only" service, where

callers can obtain information about films playing and session times.

Paid Bookings Callers may order tickets through the IVR, but must provide payment

at the same time.

Unpaid Bookings Callers may book tickets, but cannot pay, through the IVR.

Paid and Unpaid

Bookings Callers may both book and pay for tickets through the IVR.

Require Credit Card

Number

Yes

No

Optional

For unpaid bookings, whether the caller must enter a credit card

number.


Require Card

Security Code

cleared

selected

Callers must enter their credit card's security code.

Require Phone

Number

Yes

No

Voluntary

For booking and ticket orders, whether the caller must provide a

phone number.

The phone number can be used to identify a patron when he or she

arrives at the cinema to pick up booked tickets.

Include Total Order

in Confirmation

cleared

selected

After booking has been completed and a session confirmed, the IVR

announces the total value of the order before processing payment.

Inform Customer of

the Booking Number

cleared

selected

The IVR will announce a booking number to the caller after a booking

or order has been processed.

The booking number can be used to identify a patrion when he or

she arrives at the cinema to pick up booked tickets.

Site

Site


Site Code 110 characters A unique code used to identify the Site.

Note: Once the Site record has been saved, this field

cannot be edited.

Loyalty Code 1-10 characters The Loyalty Site ID, used to link the Connect Site with

the corresponding Site in Loyalty.

Name 150 characters The name of the Site.

Only Take Unpaid

Bookings for this

Cinema

cleared

selected

If the checkbox is selected, only unpaid bookings can be

made through remote sales channels at this Site.

Allow Loyalty Point

Accrual for this

Cinema

cleared

selected

If the checkbox is selected, Loyalty Points can be

accrued with purchases through remote sales channels

at this Site.

This is the Gift

Store

cleared

selected

If the checkbox is selected, the Site will be designated

as the Gift Store.

Short Name 110 characters An abbreviated name of the Site.

Country Code 16 characters The telephone prefix for the country the Site is located

in.

For example:

A site in New Zealand would use 64. This is used when

sending SMS Booking Confirmation messages.

Digits to Remove 110 digits The number of leading digits to remove from the

Customer's mobile number. Used in conjunction with

Country Code for sending SMS Booking Confirmation

messages.

For example:

If the Country Code is 64 and the Digits to Remove

is 1, a SMS Booking Confirmation message for a

customer with the mobile number 021665887 will be

sent to 6421665887.

Display Group 150 characters If specified, the Site will be grouped together with

other Sites from the same Display Group.

Note: This is used by the iPhone application.


Thumbnail URL 1255 characters The URL to a thumbnail image of the Site.

Note: This is used by the iPhone Application.

Server Name 1255 characters The name of the server hosting Sales Server for this

Site.

Use Web Service cleared

selected

If the checkbox is selected, remote sales channels

communicate with Sales Server via a Web Service. If

the checkbox is cleared, DCOM will be used.

The URL of the Site's Sales Server Web Service is

entered in the URL field.

Timeout (sec) Any numerical

value

The number of seconds Connect will wait for a

response from the Site's Sale Server Web Service before

timing out.

Use a Separate Web

Service Instance

for Payments

cleared

selected

If the checkbox is selected, integrated payments will be

routed through the instance of Sales Server Web

Service located at the given URL.

Location Details


Address 1 1-255 characters

per line

The first line of a Site's address.

For example:

60 Khyber Pass Road

Address 2 1-255 characters

per line

The second line of the Site's address.

For example:

Newton 1023

City 1100 characters The city in which the Site is located.

Latitude Any latitude The latitude at which the Site is located. The format is

degrees (-90 to 90) and minutes to four decimal places.

For example: -36.8643

Longitude Any longitude The longitude at which the Site is located. The format is

degrees (-180 to 180) and minutes to four decimal

places.

For example: 174.7624

Time Zone Any time zone The time zone of the geographical area where the Site

is located.

Time Zone Offset Any time value The difference in time zone between the Connect

server and the Site's server.

Phone Numbers 115 characters The contact phone numbers for the Site.

Fax 115 characters The fax number at the Site.

Description 11000 characters An extended description of the Site. This can also be

configured in the Alternate Language.

Parking

Information

11000 characters Parking details for the Site. This can also be configured

in the Alternate Language.

Note: Parking Information is displayed on the iPhone

Application.

Public Transport 11000 characters Public transport details for the Site. This can also be

configured in the Alternate Language.

Note: Public Transport information is displayed on the

iPhone Application.

Site Groups



Available Groups Any configured Site

Group

The Site Groups that the Site can be added to.

>> Adds the Site to all Available Groups.

> Adds the Site to the selected Available Group.

< Removes the Site from the selected Group the Site

Belongs to.


Site Group

Site Group


Name 150 characters The name of the Site Group.

Area Code 15 numerical

characters

The telephone area code of all the Sites in the Site

Group.

This allows calls placed to IVR to be filtered by area

code.

Note: The Area Code should be entered without the

Trunk Prefix. This is typically the leading zero on an

area code.

Sites in Group Any configured Site

added to the Site

Group

The Sites that have been added to the Site Group. This

is done through Site maintenance.

GLOSSARY OF TERMS 29

Glossary of Terms

ALTERNATIVE RECORDING

Any recording for a phrase that is not the current recording.

Alternative recordings can be used to store variations of a phrase, which can be enabled for specific events or

during specific periods (for example, seasonal variations of a greeting).

APPROVED RECORDING

A recording that has been accepted by an IVR Manager or IVR Admin as the recording to be used for the given

phrase in the IVR.

The approved recording becomes the phrase's current recording.

CALL FLOW

The order in which phrases are presented to a caller. The call flow is determined by the IVR's call flow options

(see "IVR Server: Call Flow Configuration" on page 24) and by the choices that the caller makes during the call.

CURRENT RECORDING

The approved recording for a phrase, or, if a phrase has no approved recordings, the first recording associated

with the phrase.

Select the current recording by clicking a phrase in Manager.

PHRASE

A unit of language that represents key words in a language (for example: names of weekdays and numbers),

or information that corresponds to a specific point in a call flow. Each language supported in Vista IVR has its

own set of phrases.

A phrase is uniquely identified by Phrase ID, and always has a standard script. It may have a customised script

and one or more recordings.

QUICK CODE

A code that uniquely represents a session. IVR patrons who known a session's quick code (through advertising,

for example) may enter a quick code to bypass the IVR site, cinema, and film menus and arrive directly at the

session they are interested in.

RECORDING

Audio data associated with a phrase. A phrase may have several alternative recordings, only one of which is

current (the approved recording).

SCRIPT

A script is a textual representation of the kind of audio data that should be recorded for a phrase. The IVR

Recorder may read the script aloud to create a recording for the phrase.

The Standard Script is provided by Vista, and gives an example of the minimum information that must be

provided in the recording.

A Customised Script is a script that has been created for your specific organisation. It may contain branding or

describe specific features of your organisation's IVR.

31

INDEX 31

Index

A

About this document 3

About Vista 1

About VistaConnect 1

Activating an IVR 14

ALTERNATIVE RECORDING 29

APPROVED RECORDING 29

Approving a recording 19

Assigning employees to IVR user groups 11

C

CALL FLOW 29

Changing the description of an IVR server 15

Choosing cinemas available through Vista IVR 12

Choosing languages available through Vista IVR

13

Configuring Connect for Vista IVR 7

Configuring Vista IVR call flow 14

Copyright Notice ii

Creating a recording using a computer and

microphone 8, 17, 19

Creating user accounts in Back Office 4, 7, 11

CURRENT RECORDING 29

Customising a phrase recording script 21

D

Deleting a recording 20

E

Editing a recording 18, 21

Exporting a script 22

F

Filtering Cinemas by Area Code 16

I

Importing a recording 19

IVR Server 23

Call Flow Configuration 8, 14, 24, 29 Cinemas 7, 12, 23

L

Link Sites 4, 27

Listening to a recording 21

P

PHRASE 29

Q

QUICK CODE 29

R

RECORDING 29

Reference information 23

Revoking a recording 9, 19, 20, 21

S

SCRIPT 29

Selecting a recording 18

Site 25, 27

Site Group 5, 28

Site Groups 5

Sites 4, 5

T

Trimming a recording 9, 18, 19, 21

W

Working with Phrase Manager 17

Copyright NoticeAbout VistaAbout VistaConnectAbout this documentCreating user accounts in Back OfficeSitesSite GroupsConfiguring Connect for Vista IVRAssigning employees to IVR user groupsChoosing cinemas available through Vista IVRChoosing languages available through Vista IVRConfiguring Vista IVR call flowActivating an IVRChanging the description of an IVR serverFiltering Cinemas by Area CodeWorking with Phrase ManagerCreating a recording using a computer and microphoneSelecting a recordingEditing a recordingImporting a recordingApproving a recordingRevoking a recordingDeleting a recordingListening to a recordingTrimming a recordingCustomising a phrase recording scriptExporting a script

Reference informationIVR ServerIVR Server: CinemasIVR Server: Call Flow Configuration

SiteLink Sites

Site Group

Glossary of Termsalternative recordingapproved recordingcall flowcurrent recordingphrasequick coderecordingscript

Index

4.3 connect user guide en

Documents