8/14/2019 4+ things you need to know about Interlibrary Loan

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4+ things you need to knowabout Interlibrary Loan

Getting Content When Its Not Online:Document Delivery & Interlibrary Loan

1. Interlibrary Loan (ILL) borrows and lends resources through various resource sharing systemsworld-wide including ArticleReach and ILLiad.

2. In 2008-2009, WSU Library users requested 51,429 articles with 93% delivered.3. Easy-to-use tools help library users get articles electronically on the Library Web site:

4. How fast a request is filled varies dramatically and depends on some of the following factors: System used : try ArticleReach first (25 hours turnaround), ILLiad second (10 days). Bibliographic data : citation information should come from a database, but if a request must be

manually entered, include title, journal title, ISSN, year, volume and page numbers, at the veryleast.

How many libraries own the material : more is better. As the number of libraries owning your resource increases, so do the chances of getting a copy or loan.

Original journal, book or other resource : Is it old, brittle or falling apart? Is it in print or digital or 16mm film? Is it rare? Your access to the content you want is inversely related to the lendinglibrarys cost of providing access and risk of damaging the content.

Content Delivery

Responsible for resource delivery and communication derived from mediated and patron initiated requestsystems.Interlibrary Loan : Borrows and lends resources through various resource sharing networks world-wide.Creates and distributes licensed content through various document delivery platforms.Course Content Management : Assists faculty document postings to various course content managementsystems such as Blackboard and Millennium.Materials Storage : Houses, protects and provides access to library collections permanently stored inoff-site areas.

Goals Operate with the highest degree of efficiency possible under legal and best practice standards,

utilizing technology to create and promote the fastest methods of service delivery with the bestquality possible through automation. Actively seek to improve, or discover new and innovative ways of providing services to improve

service performance measures. Seek new and consistently utilize existing partnerships with internal and external customers to

improve auxiliary systems that impact services (e.g. OCLC LHR Holdings, E-Resourcemanagement, Millennium).

Ensure policies and procedures are as transparent as possible, and seek to communicatenecessary information for the sake of service completion in consistent, instructive and neutralmethods to all contacts and customers.

Citation Linker

8/14/2019 4+ things you need to know about Interlibrary Loan

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Key Indicators Primary measures of performance are: Fill Rates Turn-Around-Times Quality of service delivery Costs Customer Satisfaction

Recent Notable Changes in ILL Borrowing Within the past year, specific changes have reduced the need for and complexity of the borrowingprocesses of ILL. The most pertinent technological changes are as follows:

Open-URL resolvers and Serials Solutions ArticleLinker partnership with Google Scholar to assistin the discovery of online resources.

Millennium ArticleReach allows unmediated requesting of articles from WSU to other institutions automatically.

Library increased expenditures on full-text resources. ILLiad custom holdings groups/paths created in 2009 allows auto searching for requests to

institutions holding matching serials in OCLC if ISSN is entered on request. ILLiad custom holdings groups/paths created in 2009 allows auto searching, matching request

creation and sending of book requests in OCLC if ISBN is entered on request. Activated Odyssey trusted sender feature allows direct sending from lending institution to

borrower automatically without mediated review of scans.

Impact ArticleReach and MeLCat reduce borrowing workflow 100%, except for receiving mail . MelCat is used 4.7 times that of ILLiad, saving the University 200+ hours of staff time. ILLiad is used 1.13 times that of ILLiad, costing the University 500+ hours of staff time. Searching online first reduces workload by 98%, 40% of the time, by negating steps 2-7 of the

borrowing workflow process (saves 400+ hours per year).

Challenges Directing patrons to the most effective discovery platform to locate available online resources

as 40% of incoming requests in ILLiad are already available to users online. Incorrect citations and broken links in ArticleLinker that misdirect patrons Incorrect and inaccurate OCLC holdings misdirect staff and delay borrowing processing Libraries across the world are cutting subscriptions to print resources which will leave WSU with

fewer options to borrow resources and thus, more reliant upon on-demand purchasing fromrights-holders.

Libraries do not typically display holdings for electronic resources in OCLC, which reduces theintegrity of the request system and increases turn-around times.

Non-OCLC suppliers reduce access to resources and increase workflow demands placed onInterlibrary Loan units, increasing turn-around times and reducing fill-rates.

Most ILL operations use outdated technology that do not match licensed resources in terms of quality.