Process Improvement• Process improvement refers to making a process more effective, efficient,

or transparent. • An organization that conducts process improvement focuses on proactive

problem resolution in order to avoid operating in crisis management mode when process degradation occurs. Process improvement helps an organization:

• View process value through the eyes of the customer;• Define, manage, and measure a process in order to regularly evaluate it.• Break down process silos by contributing to an understanding of how

processes interact and impact one another and customers.• Reduce unnecessary business costs.

Process Improvement methodology

Process Improvement methodology

• StagesThese are the four major supported stages reflected in the Process

Improvement Methodology:1. The first is to Identify the process and its elements. Specific phases involve

defining the scope of the process to be analyzed, as well as documenting and analyzing the current state.

2. Next is to Improve the process by identifying and presenting recommendations on specific trouble areas and designing a roadmap to support improvement implementation.

3. It is important to then effectively Manage the improvement implementation and subsequent process operation using a clearly defined, approved approach.

4. Finally, in order to maintain process health and recognize ongoing improvement opportunities, it is essential to Measure key elements.

Process Improvement methodolog

Phases• The stages of process improvement are supported by six

methodology phases that are equally important and necessary. This methodology guides you through each phase and provides access to tools and resources that you can use along the journey.

1:Scope• It is critical to clearly define reach and impact of the process.

Understanding all process stakeholders and customers and where analysis focus must be directed drives the entire process improvement effort. The Scope phase identifies the start and end points of the effort.

Process Improvement methodology

2.Document & Analyze:• The Document & Analyze phase involves

gathering pertinent information about the process and how it operates in its current state. It includes modeling of the process, identifying roles and organizations involved, and setting baselines measures.

Process Improvement methodology

3:Redesign• This phase selects the specific improvements to the

process that will be proposed, documents what this process will look like, identifies additional process controls and measures, and outlines a roadmap to move the process to the proposed state. The results of this phase determine whether a process improvement recommendation will be fully undertaken.

Process Improvement methodology

• 4:Implement• This phase takes an approved process

improvement effort through the steps needed to deploy the recommendation. It is a best practice to capture the process as you are implementing it to provide an audit trail,

Process Improvement methodology

5:Operate:• Operate oversees the day-to-day activities of

the production process. It generates process verification activities.

• Govern & Manage Process• Execute Process Verification Action Plan.

Process Improvement methodology

6:Review & Evaluate Review and evaluate takes full circle to look at

whether the process is meeting goals and objectives and whether additional improvements and/or analysis may be needed.

• Review Process Verification Findings against Goals & Objectives.

• Benchmark Against Baselines.• Identify Process Needs & Changes