7/25/2019 4 Multiple Choice QuizComm, Conflict and EI QUESTIONs and ANSWERS

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TUTORIAL 8: MULTIPLE CHOICE QUESTIONS AND ANSWERS

Communication, Conflict and Emotional Intelligence QUIZ

NB: The correct answer is in BOLD

1) Non verbal communication is a key element in adding interpretation ofte message, !ere is it missing"#

a) In virtual narrative communication $emails, te%ts etc)

b) In face to face converat!onc) In v!"eo conferenc!n#

&) 'oleman called (e ability to manage one*s o!n emotions andtroug verbal and nonverbal performance to identify and manage teemotions of oters+"#

a) $oo" Co%%&n!cat!on S'!((b) Effect!ve Conf(!ct Mana#e%ent S'!((

c) Emotional Intelligence

) -ic conflict management approac is often not a good strategy tofollo!, unless tere are idden agendas and te apparent issue couldmask someting more fundamental"#

a) Acco%%o"at!on

b) Co((aborat!onc) .voidance

/) -ic type of Conflict could be considered beneficial for motivating

energy to deal !it problems"#

a) 0unctional Conflictb) Interact!ona( Conf(c!tc) Df&nct!ona( Conf(!ct

These quiz questions are similar to the type of questions that will be in theMultiple Choice Part of the !am