3vr vip appliance icg ch11 updatingsoftware 7.0

7/27/2019 3VR VIP Appliance ICG CH11 UpdatingSoftware 7.0

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1. Updating a Single appliance 178

Step 1. Send Update Package 178

Step 2. Update Appliance 179

Step 3. Update Client Applications 179

2. Updating an enterpriSe - live Update 180

Step 1. Update Enterprise Appliance 180

Step 2. Update Your Client Applications 180

Step 3. Send Update Package to VIP Appliances 181

Step 4. Update VIP Appliances 181

Step 5. Update All Other Client Applications 182

3. Updating an enterpriSe - SchedUled Update

182Step 1. Schedule Enterprise Update 183

Step 2. Schedule Appliance Update 184

Step 3. Update Client Applications 185

4. Updating an enterpriSe - Managing SchedUled UpdateS 186

5. Updating an enterpriSe - Managing Update packageS 187

6. Updating plUg-inS 189

Updating Softwarechapter 11

177 3VR VIP Appliance Installation and Configuration Guide Chapter 11: Updating Sotware


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1. Updating a Single appliance

NoteThe steps in this section apply to sotware updates perormed on a single appliance. I you are connected to a 3VR

Enterprise Appliance and wish to update multiple appliances or the ull Enterprise, please reer to section 2 o this chapter.

Step 1. Send Update Package

1. In System Manager, clickMaintenance to go to the

Maintenance panel.

2. Click the Update Software

tab.

3. Check the box next to the

name o the appliance to

select it.

4. Click Inspect. Check the

Status column to veriy

that the system is in a ready

state:

OKis displayed i

the system is operating

normally and ready

to be upgraded.

Unauthorized will be

displayed i the current

user is not authorized

to upgrade sotware on

the selected server.

Unreachable

will be displayed i the system is not in a state where it can be upgraded.

5. Click SendUpdate.

6. In the Choose 3VR Update File window, locate the sotware update fle, named

Appliance-VIMS-7.0.X.XXXXX-en-us.3pa(where the Xs represent the sotware version

and build number):

I you are connected to the VIP Appliance with a laptop or over the network,

navigate to the drive on your computer where you have saved the unzipped

3VR download package. Browse to the update fle and click to select it.

I you are connected to the VIP Appliance with a monitor, mouse, and keyboard,

browse to the USB drive or CD containing the update fle and click to select the fle.

7. Click OK. System Manager will transer the selected update fle to the appliance. The

Status column will show the status o the transer as it progresses.

8. When the transer is

complete, the Status column

or the appliance will show

Ready to Update with the

name o the update fle.



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Step 2. Update Appliance

1. Click Update.

The Status column will

show the status o the up-

date as it progresses.

2. When the update is

complete, the Messages

panel will show the

appliances name and IP

address ollowed by Done.

Step 3. Update Client Applications

Ater the appliance has been updated, users must update 3VR OpCenter, 3VR System Manager, and any other 3VR applications

installed on their PCs using the 3VR Client Applications installation package that matches the new version. See the document

Installing and Upgrading 3VR Client Applicationsor instructions.



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2. Updating an enterpriSe - live Update

Use the ollowing procedure to upgrade the sotware on all appliances on a 3VR Enterprise. You should use these steps i you wish

to upgrade the Enterprise immediately. Please note that appliances will not be accessible to remote users and will not record video

while they are being updated. I you wish to schedule an update instead, see section 3 o this chapter.

Step 1. Update Enterprise Appliance

The frst step in the upgrade

process is to update the

Enterprise appliance.

1. In System Manager, click

Maintenance to go to the

Maintenance panel.


tab.


Enterprise Appliance. The

Enterprise Appliance is

indicated by an icon with

three green cubes:


Status column to veriy

that the system is in a ready

state:

OKis displayed i

the system is operating

normally and ready

to be upgraded.

Unauthorized will be displayed i the current user is not authorized to upgrade sotware on the selected server.

Unreachable will be displayed i the system is not in a state where it can be updated.

5. Click Update.

6. In the Choose 3VR Update File window, locate the sotware update fle, named Appliance-

VIMS-7.0.X.XXXXX-en-us.3pa(where the Xs represent the sotware version and build

number).

7. Click OK. The update will immediately begin processing.

8. When the update is complete, the Status column will say Done next to the Enterprise

Appliance.

9. Close System Manager.

Step 2. Update Your Client Applications

Ater the Enterprise Appliance has been updated, you must update 3VR System Manager and any other 3VR applications installed on

your PC using the 3VR Client Applications installation package which matches the new version o the 3VR Enterprise Appliance. See

the document Installing and Upgrading 3VR Client Applicationsor instructions.

Note: I you are connected to the Enterprise with a monitor, mouse, and keyboard, you may disregard this step.



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Step 3. Send Update Package to VIP Appliances

Ater updating the client applications on your PC, the next step is to transer the update package to all o the VIP Appliances on the

Enterprise.

1. Launch System Manager.

2. Click Maintenance to go to the Maintenance panel.


tab.

4. Click Clear All to deselect the

VIP Enterprise Appliance.

5. Click Select All to select

all appliances except the

Enterprise.


Status column to veriy that

the appliances are in a ready

state:

OKis displayed ithe system is operating

normally and ready

to be upgraded.

Unauthorized will be

displayed i the current

user is not authorized

to upgrade sotware on

the selected server.

Unreachable

will be displayed

i the system is not in a state where it can be upgraded.

7. Click SendUpdate.

8. In the Choose 3VR Update File window, locate the sotware update fle, named Appliance-

VIMS-7.0.X.XXXXX-en-us.3pa(where the Xs represent the sotware version and build

number).

9. Click OK.

System Manager will send the update ile to all o the appliances. The Status column will

show the status o each transer as it progresses.

When the send is com-

plete, the Status column

or the appliance will show

Ready to Update withthe name o the update ile

or all appliances on the

Enterprise.



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Step 4. Update VIP Appliances

1. Click Update. The update will immediately begin processing on all appliances.

While the update is process-

ing, the Status column will

show the progress o the

update or each appliance.

2. When the update is

complete, the Status

column will display Done

or all appliances.

Step 5. Update All Other Client Applications

Ater the Enterprise has been updated, users must update 3VR OpCenter, 3VR System Manager and any other 3VR applications

installed on their PCs using the 3VR Client Applications installation package that matches the new version installed on the 3VREnterprise. See the document Installing and Upgrading 3VR Client Applicationsor instructions.



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3. Updating an enterpriSe - SchedUled Update

During a sotware update, a 3VR appliance will not be recording video and cannot be accessed by remote users. Consequently, you

may wish to perorm a sotware update outside o normal business hours to minimize disruption to end users. The 3VR Enterprise

Appliance eatures the ability to schedule updates at a designated date and time.

Use the ollowing steps to schedule a sotware update on an Enterprise:

Step 1. Schedule Enterprise Update



Maintenance panel.


tab.


Enterprise Appliance. The

Enterprise Appliance is

indicated by an icon with

three green cubes:

4. Click ScheduleUpdate.

5. In the Schedule Update

window, select the update

package to use or the

update rom the Package

dropdown menu.

I the update package is

not listed, click Add

Package and select the update fle. See section 5 o thischapter or more inormation on managing update

packages.

6. Speciy the date and time the Enterprise update should

occur.

7. Click Schedule Update.



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8. System Manager will launch the Scheduled Updates dialog, showing that there is a pending update.

9. Click Close to return to the Update Software tab.

Step 2. Schedule Appliance Update

1. Click Clear All to deselect the

VIP Enterprise Appliance.

2. Click Select All to select

all appliances except the

Enterprise.

3. Click ScheduleUpdate.

4. In the Schedule Update

window, select the update

package to use or the update

rom the Package dropdown

menu.

I the update

package is not listed, click Add Package and select

the update fle. See section 5 o this chapter or

more inormation on managing update packages.

5. Speciy the date and time or the update. The appliance

update should be scheduled for 10 minutes after theEnterprise update. For example, i the Enterprise update

is scheduled or 9:00 PM, the appliance update should be

scheduled or 9:10 PM (or later).

6. Click Schedule Update.



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7. System Manager will launch the Scheduled Updates dialog, showing that there are now two pending updates, one or the

Enterprise and one or its appliances.

8. Click Close to return to the Update Software tab.

Step 3. Update Client Applications

Ater the scheduled updates have taken place, users who connect to the Enterprise must update 3VR OpCenter, 3VR System

Manager, and any other 3VR applications installed on their PCs using the 3VR Client Applications installation package that matches

the new version. See the document Installing and Upgrading 3VR Client Applicationsor instructions.



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4. Updating an enterpriSe - Managing SchedUled UpdateS

Use the ollowing steps to view pending and past scheduled updates:



Maintenance panel.


tab.

3. Click View Scheduled

Updates.

4. To view inormation about

an update, select it rom the

list.

Details about the updatewill appear in the Messages

panel o the Scheduled

Updates dialog.

5. To cancel a pending update, select it rom the list.

6. Click Stop/Cancel.

7. In the dialog that pops up, click Yes to confrm that you wishto cancel the scheduled update.

8. Click Close to close the Scheduled Updates dialog and

return to the Update Software tab.



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5. Updating an enterpriSe - Managing Update packageS

Use the ollowing steps to add or remove sotware update packages stored on a 3VR VIP Enterprise Appliance:



Maintenance panel.


tab.

3. Click Manage Update

Packages.

To add a new update package:

1. Click Upload.

2. In the Choose 3VR Update File window, locate the sotware

update fle, named

Appliance-VIMS-7.0.X.XXXXX-en-us.3pa(where the Xs

represent the sotware version and build number).



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To delete an update package:

1. Select the package to delete.

2. Click Remove.

3. In the dialog that pops up, click Yes to confrm that you wish

to delete the selected update package.

WarningDeleting an update package will also cancel any

pending updates associated with the package.



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6. Updating plUg-inS

Use the ollowing steps to update a plug-in to a new version:

1. Launch 3VR System Manager.

2. In the Configure tab, click the plug sign next to the system

name to expand the list o confguration options.

3. Click the plus sign next to Plugins to display the list o plug-inson the system.

4. Right-click the plug-in and select Update [Plug-in Name].

5. In the dialog that appears, click Update to acknowledge that

you must restart the system sotware ater upgrading the

plug-in.

6. In the Choose 3VR Plug-in File window, select the plug-in update fle (extension

.3pg).

7. Click OK.

8. To complete the update, right-click the system name and select

Restart 3VR Software rom the menu.

9. In the Confirm dialog box, click Restart to initiate the sotware

restart.

10. Wait 1-2 minutes or the sotware to ully restart beore

proceeding.



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