360 of retail omni-channel commerce
TRANSCRIPT
360o of Retail Omni-Channel Commerce
CUSTOMER
Emai
l / C
ampa
ign
Man
agem
ent
Com
mer
ce In
telli
genc
e
CRM
Order Management S
ystem (OMS)
ERP
IT Infrastructure
Tax Calculation
Payment Security
Fraud Detection
PCI Compliance
Alternate Payments
Payment Gateway
PAYMENT
Fulfillment / Shipping
Warehouse M
anagement System
(WM
S)W
arehouse Tools FU
LFILLMEN
TTR
AFFI
C SO
URCE
SSe
arch
Eng
ine
Opt
imiz
atio
n (S
EO)
Adve
rtisin
g
Shopping Aggregato
rs
Ratings a
nd Review
s
Social Media
Affiliate Marketing
Email Marketing
Web SiteRETAIL CHANNELS
Mobile
Store
Call Center
BUSINESS TOO
LS
CMS
Com
merce H
ub
Personalization EngineProduct C
atalogue
Prod
uct I
nfor
mat
ion
Man
agem
ent (
PIM
)
Web
Ana
lytic
s
Repo
rting
/ BI
Too
ls
/ Add
ress
/ Ph
one
Num
ber V
erific
ation
Appea
semen
ts
Excha
nges
Returns
Man
agem
ent
Procurement
Supply Chain Management
Inventory ManagementFinancial SystemPerformance Monitoring / Site Uptime
DatabaseSaaS / OnDemand
Internal / External / Managed Hosting
• Coupons
• Loyalty Programs
• Gift Cards
Reverse Logistics
Pick-up in-Store
Real-Time TrackingDrop-ship
3PL / 4PLShipping Rate Calculation
Pick / Pack / Ship Goo
gle
Bing
Yaho
o
Trad
itiona
l Adv
ertis
ing
SEM
Sea
rch
Engin
e M
arke
ting
YouTube
Promotions
In-site Search
Product Comparison / Recommendation
Product Details
Inventory look-upSupport / FAQ
Store Locator
Applications / Mobile Web
Store Locator / Hours of Operation
1-800 numberProduct pricing comparisons
Location-aware functionality
Product availability
Internal Sales Tools
KioskQR Codes
POS
Sales / Support
In-Site Search tools
Custom
er User Profile
Prom
otions Managem
ent
Merchandising Tools
Cross-sell / up-sell tools
Search Engine Optimization (SEO)
Bing
Yahoo
SEM Advertising
Search Engine Marketing (SEM)
Traditional Advertising
Shopping Aggregators
Ratings and Reviews
Social Media
YouTube
Affiliate Marketing
Web Site
Promotions
In-site Search
Product Comparison / Recommendation
Product Details
Inventory look-up
Payment
Support / FAQ
Store Locator
Mobile
Applications / Mobile Web
Store Locator / Hours of Operation
1-800 number
Product pricing comparisons
Product availability
Location-aware functionality
Store
POS
Internal Sales Tools
Kiosk
QR Codes
Call Center
Sales / Support
CMS
Commerce Hub
In-Site Search tools
Customer User Profile
Promotions Management
Merchandising Tools
Cross-sell / up-sell tools
Personalization Engine
Service Center
Product Catalogue
Product Information Management
Email / Campaign Management
Commerce Intelligence
BI Tools
Web Analytics
Reporting
CRM
Email / Address / Phone Number Verification
Payment Gateway
Alternate Payments
Gift Cards
Loyalty Programs
Coupons
PCI Compliance
Fraud Detection
Payment Security
Tax Calculation
Warehouse Tools
Warehouse Management System (WMS)
• Pick / Pack / Ship
• Shipping Rate Calculation
Fulfillment / Shipping
Postal Service
3PL / 4PL
Drop-ship
Real-Time Tracking
Pick-up in-Store
Reverse Logistics
ThinkwrapCommerce
TRAFFICSOURCES
Order Management System (OMS)
Returns Management
Exchanges
Appeasements
ERP
Financial System
Inventory Management
Supply Chain Management
Procurement
IT Infrastructure
Internal / External / Managed Hosting
SaaS / OnDemand
Database
Performance Monitoring / Site Uptime
PAYMENT FULFILLMENTRETAILCHANNELS
BUSINESSTOOLS
www.thinkwrap.comAbout Thinkwrap Commerce:
Well-known retail brands turn to Thinkwrap Commerce as their trusted eCommerce system integration partner when they want to grow revenue, increase online and in-store traffic, improve customer experience, grow a loyal customer base, achieve operational efficiencies and higher profits