3 Components of

Oganization Development

Change

Culture Analysis

Intergroup Development Interventions

The Change Process

New Direction for Organization

Planned

Change

Resistance to the Change Process

Unfreezing (Anxiety)

Moving (Psychological Safety)

Refreezing (Stabilizing)

Cultural Change

Cultural Analysis

Who are we? What are our shared assumptions?

How do we behave? What do we value?

What do we believe?

Casting New Vision

New Attitudes

New Commitment

New Future

Reinforcing New Culture

• Rewards

• Recognition

• Promotion

Intergroup Development Interventions

The Goals of Intergroup Development

Interventions

Reduce conflict between groups

Open communication channels

Develop greater collaboration among groups

Causes of group conflicts

Cultural Diversity

Different goals

Varied backgrounds and experiences

Five-step Process

1. Share perceptions

2. Clarification of perceptions

3. Feedback and further discussion

4. Diagnosis and problem-solving

5. Evaluation of progress

Management By Objective (MBO)

• Integrates employee goals with goals of company

• Clarifies goals of company

• Increases employee motivation

MBO Four-Step Process

• Agreement on goals

• Action plans

• Progress reviews

• Evaluation