23 – 24 april 2014 level 4, suntec singapore international ... · lifestyle, india in june 2000....
TRANSCRIPT
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Asia's retail technology show
Register now to get the best ratewww.terrapinn.com/retailasia
Co-located with
23 – 24 April 2014Level 4, Suntec Singapore International Convention &
Exhibition Centre, Singapore
ASIA 2014
An event that continues to wow
The 8th annual Retail World Asia conference has features for you to be excited about. Co-located with e-Commerce Show Asia and the 4th Digital Signage World Asia,
2014’s event is created with you in mind. We have included new conference features and more networking opportunities for you to fi nd new business, generate leads and
more importantly, keep abreast of the latest industry trends and developments.
All Acc
ess P
rem
ium
Confere
nce P
ass
With
just
one a
ll acc
ess P
remium
Confer
ence
pas
s, att
end
the C
ards
& Pay
ments
Asia 20
14 P
remium
Confer
ence
too!
Focus Sessions
Learn from leading industry experts
who will present in-depth case studies
using video presentations
and gamifi cation.
Expert Roundtables
Attend specifi c, themed roundtables
around e-Commerce, digital signage,
in-store engagement, the powerful
and impactful role of payments in retail
and more!
10,00
0sqm
Exp
o
Over 2
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terna
tiona
l exh
ibito
rs will
show
case
the l
atest
and
winning
solut
ions a
t the
10,00
0sqm
exhib
ition
area.
This
is whe
re bu
yers
meet
supp
liers.
For more information on how you can contribute to the success of the event, contact Clarence Lee at [email protected] or +65 6322 2776
2
Meet your future partnersGet ready to meet senior decision makers from Asia’s retail community and be involved in interactive discussions, onstage and off! With hours and hours of networking, take advantage of this opportunity to expand your connections and secure partnerships in Asia’s top growth markets.
Book before 28 Feb 2014 to get additional 10% discount. Promo code LSBE
3
KEYNOTES
KEYNOTES
ROUNDTABLES
STANDARD CONFERENCE
EX
HIB
ITIO
N
1-2-
1 PA
RT
NE
RIN
G
NETWORKING COCKTAIL
SMART AWARDS ASIA
RETAIL, E-COMMERCE
& DIGITAL SIGNAGE
RFID & NFCFUTURE BANK & PAYMENTS
CARDS & DIGITAL ID
Be thrilled by the latest industry solutions and technologies presented by over 200
international exhibitors
STANDARD CONFERENCE
Choose from over 60 free sessions on the showfl oor. These technical sessions will give you a glimpse of the latest solutions available
during the show
KEYNOTES S
Hear from our esteemed keynote speakers including Jim McKelvey, Co-Founder of Square and network with industry leaders in the Premium Conference
theatre
KEYNOTES
Interact with Asia’s leading retailers and merchants at dynamic, no-holds-barred
sessions! Feel free to join any of the tables, and get intimate with the different roundtable experts during the two x 45-minute rounds
NETWORKING C
SMART AWAR
Unwind with delectable canapés, free-fl ow drinks
and great entertainment as you mingle and connect
with your peers
RDS ASIAR
The 3rd annual Awards Gala Dinner and Ceremony celebrates and honours companies/individuals
who have demonstrated an unparalleled ability to succeed and have continually set standards of
excellence
With the help of our Total Payments app and a dedicated Networking Manager, you can arrange face-to-face meetings
with other attendees during the event
SPEAKER HIGHLIGHTS
The evolution of the connected shopper
Jim is an engineer, entrepreneur, artist, and widely known together with Jack Dorsey as the co-founder of Square, a new mobile payment platform. Jim’s high-energy style and power-packed presentations have built his reputation as a speaker who really delivers. He has been known to change presentations on the fl y based on audience feedback and to welcome interruptions during his talks.
Jim will open the Retail World Asia 2014 conference with a topic close to his heart – ‘The Evolution of the Connected Shopper’. Hear and learn from him on how you can access the hearts and minds of today’s highly connected consumers.
Building social value brick by brick: How LEGO is adapting its marketing in this ever-changing consumer landscape
As the Global Director of Social Media, Lars leads a global team of social media marketeers that drives real time engagement with consumers worldwide. Previously he worked for 10 years in the digital and broadcast media industry as Digital Strategist and later as a Creative Manager driving digital strategy and leading project development for Danish Broadcasting Corporation.
Join Lars in this interactive session as he brings his outstanding expertise and experience to the table. Don’t miss this opportunity!
Visionary leaders’ perspective: Meeting the growing needs of customer experience and consumer engagement in a digitally-driven era
Since joining NTUC Link as CEO, Tony has fi rmly established Plus! as Singapore’s leading Loyalty Program in terms of membership and transaction volume. Today, Plus! reaches over 90% of Singapore households and the Plus! and Plus!VISA cards and their associated LinkPoints reward currency are ubiquitous among consumers. The Plus! Program also supports the social mission of Singapore’s Labour Movement (NTUC) by helping working families stretch their hard-earned dollar and enabling them to get more out of life.
Keep your ears and eyes open as Tony guides you though the endless opportunities available in Asia.
Jim McKelveyCo-founderSquare
Lars SilberbauerGlobal Director of Social MediaLego
Tony TanCEONTUC Link
4
Retail success through SCM innovation – The L’Occitane experience
Aidan joined L’Occitane in 2010 as CFO and COO – Asia Pacifi c with responsibility for the Finance, Supply Chain, IT and HR areas.
He has held several positions including management accountant at Grand Metropolitan Plc and BAT Plc in London, Controller & Commercial Manager with a German electronics company in Hong Kong, Finance Head at a Media company in Munich, Portfolio Controller in Sydney, Australia and Finance Director at Leica in Switzerland. In 2007 after acquisition by Danaher Inc., he transferred back to Hong Kong/ Shanghai as Finance Director at two divisions.
At Retail World Asia 2014 conference, Aidan will discuss on how to adapt to the changing consumer dynamics while maintaining a balanced approach based on L'Occitane en Provence’s successful business model.
Increasing market share and retail penetration in emerging markets
Ramanathan Hariharan or ‘Ram’, as he is popularly known joined Landmark Group Dubai in 1994 and played a pivotal role in the launch of the Group’s fashion brand Splash. Realizing the importance and potential of the Indian operations, Ram moved as Managing Director to head Lifestyle, India in June 2000. Having successfully launched Lifestyle in India, Ram was identifi ed to conceptualize and build Max, the Group’s value fashion business in 2004. In the last eight years, Max has grown to 225 stores in 15 countries and is the leading value fashion retailer in Middle East, North Africa and India with revenues in excess of US$1.2 billion. Catch Ram at the Day 1 Opening Keynote ‘Visionary leaders’ perspective’ session and interact with him personally as he shares at the Closing Roundtable session on successful retailing in emerging markets.
New commerce, innovated retail – The role of NFC in retail and payments In 2000, Nicholas was assigned to manage the islandwide implementation of a contactless multipurpose stored value card system (EZ Link card) worth $300 million. This included the design, development and implementation of a clearing-settlement backend system and the rollout of acceptance terminals across all mass rapid transit and bus transport systems in Singapore.
Following the launch of the EZ-link card in 2002, Nicholas moved on to EZ Link Pte Ltd (a wholly owned subsidiary of the Land Transport Authority) as business manager with the primary responsibility of developing its business model and operating structure. In 2003, Nicholas was appointed Senior Vice President of EZ Link Pte Ltd with overall responsibility for its strategic business development and technology activities. His other key responsibilities include supervising the marketing efforts of the company and overseeing its operations and corporate communications. Currently he is the Chief Executive Offi cer with EZ Link Pte Ltd.
Join Nicholas and other speakers at this session to learn how you can leverage on NFC to grow your revenue streams in an increasingly complicated marketplace.
Aidan GoddardCFO & COO - Asia Pacifi cL'Occitane en Provence
Ramanathan HariharanCEO, Max ConceptsDirector, Landmark Group
Nicholas LeeCEOEZ-Link
5
Wednesday 23 April 2014PREMIUM CONFERENCE DAY 109
:00
08:00 Registration
08:45 Organiser’s welcome remarks
08:50 Chairperson's opening remarks
10:00 Morning refreshments and speed networking
The evolution of the connected shopper
Jim McKelvey, Co-founder, Square
OPENING JOINT VISIONARY KEYNOTES
Ramanathan Hariharan, CEO, Max Concepts, Director, Landmark Group
Tony Tan, CEO, NTUC Link Anthony Rose, Vice President - Corporate Affairs, Walmart, Co-Chair of the ECR Asia Pacifi c
Aidan Goddard, CFO & COO - Asia Pacifi c, L'Occitane en Provence
09:30Visionary leaders’ perspective: Meeting the growing needs of customer experience and consumer engagement in
a digitally-driven era
11:00 PLENARY ROUNDTABLES
RETAIL E-COMMERCE
1 4
2 5
3 6
Innovative retail solutions and the power of digital signage in retail
Kerensa Ang, Head of Marketing, Retail, Lend Lease
The role of payments in retail – cash or cashless (ie. Credit, mobile)?
Jim McKelvey, Co-founder, Square
Building the culture of CSR to maximise brand potential
Pablo Perversi, VP Foods, SEAA, Unilever
What is the changing role of e-commerce partnerships and support?
Parin Songpratcha, Head of E-Commerce, 7-Eleven Thailand
Staying true to global brand initiatives in an Asian market: Adapting your global brand in a local environment
Blossom Morante, Victoria’s Secret BA Country Manager, Valiram Pacifi c, Inc.
Asian e-Commerce trends and how retailers can drive growth with connected value propositions
Stefan Bruun, Global Managing Director, Lion & Lion, Former CMO APAC, Rocket Internet
6
16:1
016
:40
17:0
0
17:30 Chairperson’s closing remarks and end of Conference Day 1
12:30 Networking luncheon
17:40 Exhibition viewing
18:00 Networking cocktail followed by Smart Awards Asia
15:30 Afternoon refreshments
Retail success through SCM innovation – The L’Occitane experience
Aidan Goddard, CFO & COO - Asia Pacifi c, L'Occitane en Provence
The China case study: Understanding the Chinese consumer and the great e-Commerce opportunity
James Tan, Founder, 55tuan.com, Managing Partner, Quest VC
Building social value brick by brick: How LEGO is adapting its marketing in this ever-changing consumer landscape
Lars Silberbauer, Global Director of Social Media, Lego
CLOSING KEYNOTES
14:00 EXPERT ROUNDTABLES
RETAIL E-COMMERCE
1 4
2 5
3 6
The best practices of sustainable logistics and how that can boost retail market growth
GSI Singapore
The Omnichannel retail approach to providing your consumers a single view of your brand
Paul Greenberg, CEO, National Online Retailers Association (NORA)Shahin Padath, eCommerce and Business Development Director, Adidas Group
The relationship between customer data management and engagement – taking loyalty to another level
Tony Tan, CEO, NTUC Link
Tapping on the power of customer data to upsell and drive purchases online
Ivan Chak, CEO, Great Eastern Indonesia
In-store engagement and the tools that can enhance your customers’ experience
Nick Gale, Head of New Media, POPAI
Engaging connected shoppers online, on mobile and in-store - how traditional retailers and malls can win more of today's customers productively
Co-moderated by Claire Mula, MD & Co-Founder, Sprooki
7
Thursday 24 April 2014PREMIUM CONFERENCE DAY 209
:10
08:00 Registration
09:00 Chairperson's opening remarks
The future of the bank: Driving innovation with new value propositions
Steve Monaghan, Chief Innovation Offi cer, DBS Bank
VISIONARY KEYNOTES
Nicholas Lee, CEO, EZ-Link
Ram Rastogi, Head of Mobile, NFC Payments and Financial inclusion, National Payments Corporation of India (NPCI)
Tian Ung Ping, AVP of Personal Solutions, StarHub
Eun Seok Kim, Deputy Director, Mobile Data, Korea Telecom
09:30 New commerce, innovated retail – The role of NFC in retail and payments
10:00 Morning refreshments and speed networking
11:00 PLENARY ROUNDTABLES
RETAIL E-COMMERCE
4
5
1 Driving ultimate customer experience by understanding your customers’ pain points
2Maximising business opportunities by entering the China market
James Tan, Founder, 55tuan.com, Managing Partner, Quest VC
Enhancing customer satisfaction with social commerce channels
Lars Silberbauer, Global Director of Social Media, LegoDavid Lee, Head of eTailer & Social Commerce, Asia Pacifi c & Japan, Dell
6Unlocking omnichannel retailing and the future of the store
Pawan Sarda, Head of Marketing, Tata Value Homes3
How to develop an effective cross-border delivery strategy
Rajesh Achanta, Associate Director – Supply Network Operations, Procter & Gamble
Data security and the fi ght against credit card fraud on e-Commerce platforms
Daniel Tumiwa, Vice President e-Commerce, PT Garuda Indonesia (Persero) Tbk
8
15:40 Exhibition viewing
15:30 Chairperson’s closing remarks
12:30 Networking luncheon
17:00 Gardens by the Bay Trail
14:00 CLOSING ROUNDTABLES
RETAIL E-COMMERCE
1 4
2 5
3 6
Increasing market share and retail penetration in emerging markets
Ramanathan Hariharan, CEO, Max Concepts, Director, Landmark Group
How to emerge as a market leader online
Jason Ling, Director, Global E-Commerce, Millennium & Copthorne International Limited
Overcoming challenges of cross country market expansion across Asia
Raul Portela, Global Head of Distribution, Triumph International
How e-Commerce is shaping customers’ expectations of delivery
Paul Greenberg, CEO, National Online Retailers Association (NORA)Roger Egan, CEO, RedMart
Creating a positive in-store and storefront experience for your stimulated customers
The power of search in digital marketing and successful online customer engagement
Stefan Bruun, Global Managing Director, Lion & Lion, Former CMO APAC, Rocket Internet
Book before 28 Feb 2014 to get additional 10% discount. Promo code LSBE
9
RETAIL,
E-COMMERCE
& DIGITAL
SIGNAGE
STANDARD
CONFERENCE
THEATRE
PREMIUM KEYNOTE& ROUNDTABLE DISCUSSIONS
(RETAIL & E-COMMERCE)
Q07
Q09 Q10
P05
P01
INNOVATION
VILLAGE
N11Q12Q11
Q01
R09
R07
Get involved• Demonstrate thought leadership at Asia’s one stop place for retailers to embrace new technologies and innovations
• Moderate an Expert Roundtable discussion with senior decision makers from Asia’s retail community
• Increase your brand awareness and showcase your solutions by having an on-fl oor presence
• Showcase your expertise and solutions by presenting a case study at the Standard Conference
• Be part of the facilitated 1-2-1 partnering sessions to establish key contacts in the industry
Why exhibit• Generate new business leads
• Showcase your expertise and new launches
• Build brand awareness and mindshare in the industry
• Forge strategic partnerships and joint ventures
• Educate the market on the benefi ts of your solutions
Who you will meetAttractions, casinos and gaming • Banks and fi nancial services • Convenience stores • Entertainment, festival organisers and venues • F&B • Fashion and apparel • Government • Healthcare • Hypermarkets / Supermarkets • Malls and shopping centres • Media and advertising • Property owners • Retail • Specialty stores • Telcos • Travel and hospitality and other forms of retail
Who should exhibit / sponsorContent design and management • Conversion solutions • CRM • Data analytics • Digital advertising, outdoor advertising • Digital signage • e-Commerce platforms • Email marketing • ERP • Installation, maintenance • In-store design • Kiosk / Self-service technology • Operations & fulfi llment • Payments • POS • Screen manufacturers • Shopping portals and comparison sites • System integrators • Turnkey digital signage infrastructure • Web analytics
The exhibiti
Payments Innovation Zone
Be part of this dedicated showcase that features the latest innovations in payment adoption. Through live demonstrations, you’ll also learn winning strategies on how to successfully implement new types of payments.
10
NFC/RFID
STANDARD
CONFERENCE
THEATRE
LUNCHEON
PREMIUM KEYNOTE& ROUNDTABLE DISCUSSIONS
(CARDS & PAYMENTS)
HOST
BUYE
ZON
PAYMENTS
INNOVATION
ZONE
E19
E17
F19
F17
F20
F18
G19
G17
G20
G18
H19
H17
H20
H18
J19
J17
J20
J18
J13 J15
J11
L07
L09 L10
M07
M09 M10
L01
L03 L04
N09
N07 N08
M05
R
E09
E0
F09 F10
F07
G09 G10
G07
E13
E1
F11
FRANCE
PAVILION
UK
PAVILION
SINGAPORE PAVILIONCHINA
PAVILIONCYBER KIOSK
E0F01
G13 G15
G11
H13 H15
H11
K21K20
K18K17
K22
K19
K15K14
K11
K16
K13
M12M11 L11N121
N01
N03 N04
ENTRANCE
on
Retailers In-Store Zone
A new feature at the expo to recognise the latest developments in in-store innovations and technologies in Asia, the Retailers In-Store Zone is an exclusive area for retailers to meet solution providers with the latest technologies that will help them with a face-lift in their stores.
Innovation Village
The Innovation Village is specially for start-ups to meet and impress buyers, partners and investors. This is where innovations by Asia's start-ups can help to improve operational effi ciency and customer experience.
EXPO HIGHLIGHTS
11
TED
ERS
NE
FUTURE BANK
& PAYMENTS
STANDARD
CONFERENCE
THEATRE
RETAIL
INSTORE
ZONE
B19
B17
B20
B18
C19
C17
C20
C18
D19
D17
D20
D18
E20
E18
B13 B15
B11
B09 B10
B07
C09 C10
C07
C03
C01
D09D10
D07
E10
07
C13 C15
C11
D13 D15
D11
E15
1
MEE
TING
ROO
MS
MEE
TING
ROO
MS
MEE
TING
ROO
MS
01 D01 B01
CARDS &
DIGITAL ID
STANDARD
CONFERENCE
THEATRE
ENTRANCE
RESERVEDSOLD AVAILABLE
Country Pavilions
2014 will see exhibitors from Singapore, China, France and UK showcasing leading products, solutions and innovations as well as looking for distributorship opportunities.
Exhibitors and sponsors to date
2C2P
AAEON TECHNOLOGY SINGAPORE PTE LTD
ACE PERIPHERALS
ADVANCED CARD SYSTEMS LTD
ARH INC
ASCEND COM PTE LTD
ASIA SOCIETY OF VISUAL MERCHANDISERS
ASIAWIDE FRANCHISE CONSULTANTS PTE LTD
BEIJING HUADA ZHIBAO ELECTRONIC SYSTEM CO., LTD
BEIJING YICHENG XINTONG SMART CARD CO LTD
CAPILLARY TECHNOLOGIES
CARDPRESSO
CARDSNOW! & PASSAGENOW! MAGAZINES
CCPIT-ECC
CHANNELADVISOR
CHEN & CHIN PTE LTD
COGNITEC SYSTEMS
COMPRION GMBH
COMWORTH SOLUTIONS PTE LTD
CONTROL ENGINEERING ASIA
CROSS MATCH TECHNOLOGIES GMBH
DAIFUKU MECHATRONICS PTE LTD
DATACARD GROUP
DATANG TELECOM TECHNOLOGY & INDUSTRY GROUP
DEMATIC S.E.A PTE LTD
DZ CARD
EASTERN TRADE MEDIA PTE LTD
EDGEWORKS SOLUTIONS
ELEOS WEB PTE LTD
FUTURMASTER
GIGA TMS
GIVEX AUSTRALIA PTY LTD
GS1 SINGAPORE LIMITED
HID GLOBAL
HIGHTECH PAYMENT SYSTEMS
HYBRID PAYTECH
IER PTE LTD
I.D.P CORP LTD
IMPINJ INC
INFINEON TECHNOLOGIES ASIA PACIFIC PTE LTD
KINGDOM MAJORLINK KIOSK SYSTEMS LIMITED
KYTRONICS CORPORATION
LOGISTICS INSIGHT ASIA
MATICA TECHNOLOGIES GROUP
MEI GROUP
MITSUBISHI PAPER MILLS LIMITED
MÜHLBAUER GROUP
NAGRAID SA
NATIONAL ONLINE RETAILERS ASSOCIATION (NORA)
NXP
OPTION GIFT PTE LTD
PACLIN OFFICE PRODUCTS PTE. LTD.
PARTNER TECH CORP
PEPPERCONN
POINTSTAR PTE LTD
POWA TECHNOLOGIES
RETAIL ASIA PUBLISHING PTE LTD
SEAGULL SCIENTIFIC ASIA-PACIFIC INC
SEWOO TECH
SHENYANG PIOTEC TECHNOLOGY CO., LTD
SHENYANG YOULIAN ELECTRONIC EQUIPMENT
SHENZHEN GUANRI TELECOM-TECH CO., LTD.
SHENZHEN HCC TECHNOLOGY CO. LTD
SHENZHEN IGEAR TECHNOLOGY INC.
SILICON CRAFT TECHNOLOGY
SINGAPORE ARK TECH PTE LTD
SINGAPORE MANUFACTURING FEDERATION (SMF)
SMARTDISPLAYER TECHNOLOGY CO, LTD
SMARTRAC TECHNOLOGY PTE LTD
SMARTSTRIPE MARKETING PTE LTD
SONY CORPORATION
SPROOKI PTE LTD
TEAM NISCA / SWIFTCOLOUR
TENDYRON CORPORATION
TRADE LINK MEDIA PTE LTD
ULTRA ELECTRONICS
UROVO TECHNOLOGY CORPORATION LIMITED
VICCARD PTE LTD
VTT HIGH TECH PLATE LAMINATION TECHNOLOGY
ZEBRA TECHNOLOGIES ASIA PACIFIC PTE LTD
ZUKAMI PTE LTD
ORGANISATION ORGANISATION
Contact us now secure a booth.Contact Clarence Lee at [email protected]
or +65 6322 2776 now.
Updated as at December 2013
12
Updated as at December 2013
STANDARD CONFERENCE DAY 111
:00
11:4
012
:20
13:4
014
:20
15:0
015
:40
16:2
0
In-depth insights to the Asian consumer and how to align your business accordingly
Electronic retail safes: Cash management solution
Paul Akhurst, Sales Manager Asia Pacifi c, MEI Group
Intelligent retail solutions that deliver engaging user experiences
Ensuring secure payments for online shoppers
2C2P
Loyalty & gift card program innovations
Larry Samuels, Managing Director, Asia, Givex Corporation
Using apps to create better in-store experience
Edmund Tan, CTO, Zukami (BlynkMobile)
Omnichannel retail
Adrian Teo, Founder, Pepperconn
Reaching out to new customer segments through online retail strategies
National Online Retailers Association (NORA)
NFC? Sure, but interoperable and with security please!
Hajo Sandschneider, Director Marketing, COMPRION GmbH
Chasing NFC applications with NFC enablers
Krisakorn Rerkrai, Senior Embedded System Engineer, Silicon Craft Technology
How to minimize error and enhance effi ciency in inventory management systems
A convenient future is near…. Enhancing consumer engagement & effi ciencies with NFC tagging solution
Ralf Kodritsch, Director of Marketing, NXP
Global trends in UHF RFID
Scott Medford, Senior Vice President, Sales, Impinj
How to better collaborate with channel partners in RFID to cut costs, streamline processes, improve shipping accuracy?
How RFID drives automation at various supply chain processes
How to evaluate the simple point-to-point “pay as you go” schemes to more complex implementation that include multiple operators and multiple payment options
Display cards: A new era in payment cards
Enhancing your services to cardholders and merchants by using payment data to provide value added services such as loyalty
Sebastian Slim, Head of Marketing, HPS Solutions
Tapping onto social and mobile means in banking
Next generation ticketing products for the transit sector
Using instant issuance to transform customer relationships
Ray Wizbowski, Vice President, Financial Vertical Marketing, Datacard Group
Online and mobile banking trends with banking case studies
Andy Yeo, Sales Manager, Identity Assurance, ASEAN, HID Global
Why CSR matters? Making cents of small change
Virtual payment solutions for the unbanked
The rise of cybercrime. When and where does it stop?
Physical document security
Operational effi ciency - single step inline printing
Hary Kartono, Sales Manager, Secure Issurance, Indonesia, HID Global
Smart mobility and smart life solutions powered by MIFARE
Rainer Lutz, Senior Global Marketing Manager AFC & Access Management, NXP
Civil ID projects
Overcoming card quality challenges
How to deploy proper user identifi cation and authentication management techniques across your organisation
How to create organisational framework for both handling and protecting data at rest and in transit
Retail, e-Commerce & Digital Signage
RFID & NFC Future Bank & Payments Cards & Digital ID
Wednesday 23 April 2014
13
STANDARD CONFERENCE DAY 211
:00
11:4
012
:20
13:4
014
:20
15:0
015
:40
16:2
0
Using in-store innovation to create the store of tomorrow
Daniel Wan, President, Asia Society of Visual Merchandisers
Achieving successful multi-channel projects with high ROI and less risk of operation failure
Michael Gethen, Founder, Sprooki
How can major brand owners strategise to compete with other full-fl edged web merchants
Cross-selling and up-selling via innovative digital signage experiences
POPAI
Tapping on innovative digital signage for deeper customer engagement
Adapting new retail models in response to changing market challenges
The changing role of e-commerce partnerships in Thailand
Parin Songpracha, Head of eCommerce, 7-Eleven, Thailand
Implementing effective IT infrastructure to support ecommerce operations
How to implement contactless transport infrastructure
How NFC can be used to drive new revenue streams from advertising and promotional opportunities
How to deliver real time information to drive manufacturing execution with RFID-enabled supply chain
How to improve overall management of tools and critical assets?
How to integrate the new information captured by RFID into existing infrastructure without investing in expensive and time consuming projects
How to improve on-site safety by ensuring immediate access to time critical information
How retailers and brands increase sales and get closer to their customers through RFID and NFC
Overcoming infrastructure challenges to implement RFID
GS1 Singapore
Security solutions for online banking with mobile devices
The future of smart card is contactless
Alasdair Ross, Marketing Manager, Banking Identifi cation, NXP
How to innovate branch banking strategy
Banking 2050 - what it may just look like
How ‘big data’ can transform profi tability, loyalty and experience
How to use video content to enhance the customer banking experience
Mobile consumer trends in payments
Mobile Payment Forum of Asia
Is there still a future for prepaid?
How to deal with the threat of social media networks and apply the latest encryption software
The new ‘e’ in Government
NXP
How to introduce automated checkpoints and gantries for greater effi ciency
How to comply with recent EU and US legislation when introducing electronic passport and visas
Increasing physical security through an effective access control program
How to deploy the proper identifi cation and authentication management techniques across your organisation
How to manage operational risks associated with non-bank partnerships
Security alerts and people analytics: Face recognition technology for retail
Retail, e-Commerce & Digital Signage
RFID & NFC Future Bank & Payments Cards & Digital ID
Thursday 24 April 2014
14
Who's attendingVP SCM South Asia, Adidas
President, Asia Society of Visual Merchandisers
Group CEO, Best World International
Group SVP, IT, BreadTalk Group Ltd
Senior Vice President, Brand Development, BreadTalk Group Ltd
Head of Cards, CIMB
Product Lead, Global Mobile Payments, Citibank
CEO, Cold Storage Singapore (1983) Pte Ltd
CEO, Dairy Farm Singapore (Food), Dairy Farm Singapore
Senior Vice President, DBS Bank
Director, Elements Wellness Pte Ltd
Executive Director, Everrise Supermarket
Operations Director, Giant - Dairy Farm International Group
Head of APAC Travel, Groupon
CEO, Guardian Health & Beauty
Head of E-Commerce, Harvey Norman
Managing Director, Harvey Norman, Singapore
Senior Manager, Sales & Marketing, J&R Bossini Fashion Pte Ltd
Head of Loyalty Programs, Jollibee Foods Corporation
Just a slice of those who’ve already confi rmed their attendance
Marketing Director, Kentucky Fried Chicken Management Pte Ltd
General Manager, Keraton at The Plaza
Head of Marketing, Retail, Lend Lease
Head of Retail Operations, Asia, Lend Lease Retail Pte Ltd
Senior Director, Commercial Planning, Asia, Middle East, Africa, Levi Strauss & Company
Commercial Planning Director – Tier 2 Markets, Levi Strauss Asia Pacifi c Division Pte Ltd
Director, Communications, Marina Bay Sands
Group Chief Strategy Offi cer, Maybank
Senior Vice President Head, Products, Usage & Loyalty, Maybank Singapore
Deputy Director, MOH Holdings
CEO, Muncha.com
Managing Director, Global Software Division, NBS Technologies Inc.
Business Analyst, OCBC
Digital & Customer Experience Manager, Siam Commercial Bank
Vice President - Sales, Swiss-Belhotel International
Corporate Director of E-Commerce, Swiss-Belhotel International
Senior Director of Business Development & Controller (APAC), The Coffee Bean & Tea Leaf
Group Director, Group Health & Beauty, The Dairy Farm Group
CEO, Transit Link Pte Ltd
Senior Vice President, Business Operations & IT, Transit Link Pte Ltd
Senior Vice-President, Corporate Services, Transit Link Pte Ltd
Senior Vice-President, Business Operations, Transit Link Pte Ltd
Vice-President, IT, Transit Link Pte Ltd
Vice-President, Corporate & Marketing Communications, Transit Link Pte Ltd
Senior Vice President, Credit Card, Union Bank of the Philippines
Head of Global Transactional Services, Asia, Westpac Institutional Bank
Regional Head Cash Management and Payment Products, Asia, Westpac Singapore
Senior General Manager, Wing Tai Clothing Pte Ltd
Executive Director, Wing Tai Garment Manufacturing S Pte Ltd
Founder, Yotomo
Head of Marketing and Events, Zouk Management Pte Ltd
General Manager, Zouk Management Pte Ltd
Book before 28 Feb 2014 to get additional 10% discount. Promo code LSBE
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In addition to great content, this year’s event is built around networking opportunities for you and your peers. With about 7,000 attendees expected to attend Retail World Asia and 8 other co-located shows, here are some ways
you can meet them.
Download our networking appDownload our networking app to get organized and get in touch with all attendees before the event.
Use the Total Payments portal to:• Plan your sessions• Build a personalized agenda• Identify exhibitors to visit• Set up onsite meetings with key executives • Network with other attendees Keep all your messages, appointments and favorites at your fi ngertips and continue networking whilst you’re there. You can still use the networking tool within the app for a full year after the event so you can follow up with anybody you’ve missed months down the line.
Get the app http://showcase2.eventgenie.com/totalpayments/
Your networking manager
Take advantage of this dedicated and personalised meeting service. Hold meetings with pre-qualifi ed partners arranged by your networking manager in your private on-site meeting room.
Keep all your messages, appointments and favourites at your fi ngertips and continue networking whilst you’re there. You can still use the networking tool within the app for a full year after the event so you can follow up with anybody you’ve missed months down the line.
Contact Yong Li at [email protected] today!
It's a networking event
Gardens by the Bay Trail24 April 2014, Thursday, 17:00
Join this tour to the award-winning Gardens by the Bay with your fellow industry peers and enjoy an amazing view of the Marina Bay fi nancial district skyline while soaking in the sky show of dazzling lights and sounds. Open to Premium Conference delegates only.
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Award categoriesWe believe that winning an award not only gives your team an encouragement boost as it recognises their efforts in the work that they do but also signifi es your organisation's commitment to excellence, and is a clear public recognition of genuine achievement. With 8 categories up for grabs, this is an opportunity for your organisation to get involved and be recognised.
The 3rd annual Smart Awards Asia seeks to recognise, honour and celebrate outstanding sector achievements. Designed to identify and reward companies/individuals who have demonstrated an unparalleled ability to succeed and have continually set standards of excellence, these awards will recognise leaders of the industry.
e-Commerce Leader of the Year
Best Co-Branded Card
Best Mobile Payments Implementation
Most Innovative NFC Project
Best Digital ID Innovation
Best Anti-Fraud Initiative
Best In-Store Design
Most Innovative RFID Implementation
Nominations are now open till 21 February 2014! Download the Nomination
Pack at www.terrapinn.com/retailasia or contact Ms. Melody Ong at
+65 6322 2737 / [email protected]
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23 April 2014, Evening
Customer storiesDon’t just take our word for it…
Here’s what some of our past customers to our event have to say:
“The conference has been absolutely amazing. I’ve learnt so much already as a listener and it’s been great being able to contribute. The quality of the speakers have been phenomenal, and seeing really big brands such as Twitter and BBC coming in and talk about their social media strategies in particular just one aspect has been a tremendous learning curve for me. I am really glad that I’m here.”
Christopher Chong, Co-Founder, Groupon
“Cards & Payments Asia and its co-located events brings all the parties and players in payments together and actually share our thoughts. And I think, by this way we foresee the future together.We try to share the future of payments together by these synergic thoughts coming out of this event.”
Hasan Erdal, Cards & Payments VP, TEB BNP Paribas
“I think you guys are brilliant because you are managing many conferences at a time and I was even telling other teams and managing so many speakers, delegates and doing it fl awlessly and seamlessly. I love coming for your conferences.”
Darshana Shah, Business Head-Marketing and Visual Merchandising, Hypercity Retail
“This has been a great platform for us to show all that we’ve done and what we are doing for the next 12 months. We’re looking at participating next year as well, and for us in the region, this seems to be the most important event for the mobile wallets and transactions. We are also glad that we reach not just our traditional customers, but also the other customers from the Internet and the Retail side.”
Shubhrendu Khoche, General Manager – Asia Pacifi c, C-SAM
“The goal for me at this show is to fi nd relevant partners in Singapore and other countries in Southeast Asia. The show is doing a very good job of linking us up with some of the potential partners. “
Clayton Gray, Managing Director, Sales – China, Givex
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Strongly supported by industry peers and partnersSupporting Associations
Exclusive Offi cial Media Partners
International Marketing Partner
Supporting Media Partners
10,000 SQM
7,000 ATTENDEES
500 DELEGATES
200 EXHIBITORS
100 SPEAKERS
48 ROUNDTABLES
40 COUNTRIES
2 DAYS
1-2-1 PARTNERING
Offi cial and Supporting Hotels
Marina Mandarin Singapore
Marina Mandarin Singapore is a world-class, fi ve-star luxury hotel that offers breath-taking views of Marina Bay and the fi nancial district.
Enjoying an excellent location in the heart of the city, the hotel has direct access to the Marina Square Shopping Mall, and is opposite the Suntec Singapore International Convention & Exhibition Centre and The Esplanade - Singapore's premier performing arts centre. The hotel is also perfectly situated right on the trackside of the annual Singapore Grand Prix Formula One race.
Peninsula.Excelsior Hotel
Peninsula.Excelsior Hotel is strategically located in the central part of Singapore. The hotel is within 5mins walk to City Hall and Clarke Quay MRT stations. It offers easy access to Suntec Singapore, Raffl es City Shopping & Convention Centre and other tourist attractions such as Boat Quay, Clarke Quay and Chinatown.
Tel: +65 6845 1224 Email: [email protected]: www.meritushotels.com
Tel: +65 6337 2200 Email: [email protected] / [email protected]: www.ytchotels.com
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Get the latest key retail and customer engagement trends from leading experts and infl uencers1
Raise your profi le and brand awareness – be seen and heard at Asia’s top retail event!2
Gain valuable insights on differentiating your brand from competitors3
Learn how to advance your global brand with a socially-responsible business model and local edge7
Monetise effectively and drive revenue growth and performance10
Stay up-to-date with retail solutions and best practices for your business4
Explore digital strategies to enhance your e-Commerce strategy and take a share of the billion-dollar uprising5
Discover retail innovations and adopt them with operational excellence6
Form alliances and share best practices to expand your market share8
Maximise your networking with interactive new formats and socials9
reasons to attend
www.terrapinn.com/retailasia For more information, contact Yee Lim Tan at +65 6322 2701
or email [email protected]
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Gold Sponsor
Silver Sponsors
Exhibitors
Contact Clarence Lee at [email protected] or +65 6322 2776 for a tailoredsponsorship or exhibition package to meet your business objectives
2014 SPONSORS
Associate Sponsors
Session Sponsors
Registration Sponsor
Offi cial Pavilion Organisers
GROUP
Updated as at December 2013
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