23-03-2015

Ahmad Khaled Ahmad Khleif, B.CIS UAE - Ras Al Khaimah

Mobile No.: +971-561013425 Email: [email protected]

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Nationality: Jordan

D.O.B: 17/5/1987

Gender: Male

Martial Status: married

Driving License: United Arab Emirates

Employment Status Full time

Languages:

Arabic:

Writing: Fluent.

Speaking: Fluent.

Reading: Fluent.

English:

Writing: very good.

Speaking: very good.

Reading: very good.

To produce a high quality of support services; customer service; administration; public

relations and Management.

To work in CIS domain. Seeks opportunity with a leading-edge company where I can

develop my self in an inspired atmosphere.

Scientific – 2005 General Secondary Examination

2005- 2009 Bachelor in CIS – Lecyum Manila

OBJECTIVES

EDUCATION

PERSONAL INFORMATION

mailto:[email protected]



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Working experience: (5Years in UAE)

Period: December ∕ 2009 – present (till Now)

Company: Gulf Pharmaceutical Industries (Julphar)

Profession: Senior IT Technician

Department: IT

Responsibilities

Maintenance of computer hardware and networks.

Managing and Maintaining a Microsoft windows server 2003

environment .

Managing and Maintaining a Microsoft windows server 2008

environment .

Administration ,installation and configuration Windows Exchange

Server.

Installation, configuration of new based machines in end user sites.

Find Troubleshooting and annual maintenance of IBM based machine.

Administration ,installation and configuration of network printer .

AWADRS & PROFESSIONAL QUALIFICATION




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Professional Courses:

2006 Certificate in A+ Microsoft (Amra Center Education-Nablus)

30.03.10 – 17.05.10 Certificate in Business Management , Customer Service , Time

management Office Management, Communication Skills

(RAK International Center)

2011 Certificate in Communication Skills & Personality Style (TC)

2011 Certificate in Customer Care& Service Excellence (JTC)

IT Administraor (January 1, 2012 Up to present)

Manages Active Directory objects (users, computers, groups, and policies.)

Manages the company email system thru Google Apps and CPanel.

Create, change, and delete user domain accounts per request.

Create, change, reset, and delete user SAP accounts and roles per request.

Maintain, upgrade, and configure the network infrastructure thru DHCP and Firewall

software.

Controlling access permissions and privileges for internet, files, and network

resources.

Contribute to and maintain system standards.

Perform daily system monitoring and verifying the SAP backup.

Reviewing system and application logs

Install servers and configure hardware, peripherals, services, settings, etc. in

accordance with standards and operational requirements.

Maintain network servers such as file servers, gateways, and intrusion detection

systems.

Auditing the server services and generating reports as needed.

Administer new user and employee IDs and maintain existing access.

User Support (December 27, 2009 up To january 1, 2012)

Work Experience




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Installing and configuring computer hardware operating systems and applications.

Troubleshoot problems reported by users thru phone, email, or remote desktop.

Talking to clients and computer users to determine the nature of problems. Repair and recover from hardware or software failures.

Replacing computer hardware parts as required

Providing support, including procedural documentation and relevant reports.

Supporting the roll-out of new applications including SAP.

Troubleshooting IT assets including printers, scanners, biometrics, etc.

Configuring of email for smart phone access.

Managing stocks of equipment, consumables, printer cartridges and other supplies.

Identify priority issues and escalate where necessary.

Follow up and make scheduled call backs to users where necessary.

Structured cabling of voice and data using CAT 5, CAT 5e, CAT 6.

Operating System Windows 7 & Win 8 , Windows Xp , Windows 2000 ,

Windows server 2003 , Windows server 2008 , Windows

server 2008 MAC

Networking Expertise in Windows 2003/2008 Server administration, Active

Directory administration. Installation& configuration of DNS,

DHCP,Outlook. Backup and Restoration of Data. Installing

Configuring & Troubleshooting Firewall and VPN.

Configuring & Troubleshooting IP Telephone

Configure Wireless network base on Cisco and Linksys

Access Point and Wireless Router.Installation

Network design&Structured : Cabling.Strong problem

solving Skills.

Skills Areas




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Administration ,installation and configuration Windows

Exchange Server.

Admin For gmail & google application ( e.g. resting password

Creating new e.mail ID …

Hardware Desktop PCs ( HP,IBM,Dell) ,Notebooks ( HP,IBM,Dell)

LaserJet,Deskjet, and dot –marix Printer (HP,Epson)

searching all troubleshooting and solve it

Software Configuring the outlook and troubleshooting the Problem ,

Configuring VMware workstation ( install & configure & manage )

Configuring the Systems, Applications and Products in

data processing and troubleshooting the Problem (SAP) and I

have 2 year’s Experience in SAP Basis with certificate ,

Configuring the ODBC :

(Open Data bass Connectivity) and install any application .

Support the following technologies: Microsoft Office 2007,

Microsoft Office 2010- Microsoft Office 2013 Outlook, Word, Exce,Access.




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6

Training in Julphar Training Center (JTC)

Training Name: (Communication Skills & Personality Style)

This Training improved my presentations’ effectiveness that serves the

professional business with both internal & external customers.

Planning, coordinating and executing public relations activities to promote a

positive image of the company.

Training in Julphar Training Center (JTC)

Training Name: (Customer Care& Service Excellence)

This Course I learned how to Prepare various reports (e.g. monthly reports,

statistical reports) in order to provide quick and accurate overview of all

works. Gathered and summarized data for briefs, reports and

correspondence.

Also how to provide support for daily maintenance of office, communication

system, filing, correspondence etc.

Training History




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Good written and interpersonal skill, Able to follow standard operating procedures.

Good interpersonal and communication skills.

Able to Work to a schedule and meet deadlines.

Able to remain calm and confident under pressure.

Numerically accurate.

Pays attention to detail.

Problem solving.

Persuasion skills.

Presentation skills.

Able to maintain satisfactory level of attendance.

There I have a driving license in the State of Arab Emirates

Training Name: (Managing and Maintaining a Microsoft windows server 2003)

Training Name: (Managing and Maintaining a Microsoft windows server 2008)

Training Name: (Microsoft Certified System Administrator) MCSA .

Training Name: (Microsoft Certified System Engineer) MCSE .

Training Name: (Microsoft Certified Technology Specialist )MCTS

Training Name: Installation and Configuration Microsoft Exchange Server .

PERSONAL QUALITIES

For any references please don’t hesitate to contact me

ONLINE Training


23-03-2015

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