Measuring lean initiatives in health care services: issues and findings

Authors: Kollberg, Beata; Dahlgaard, Jens J.; Brehmer, Per-Olaf

Source: International Journal of Productivity and Performance Management, Volume 56, Number 1, 2007, pp. 7-24(18)

Publisher: Emerald Group Publishing Limited

Abstract:

<B>Purpose</B> - The purpose of this paper is to discuss how a performance measurement system called "the flow model" is designed to measure changes towards lean thinking in health care services. <B>Design/methodology/approach</B> - The paper integrates literature from the health care sector and the lean production movement in order to understand whether lean thinking is applicable in healthcare and thereby identify key performance indicators that measure changes towards lean thinking in health care. The flow model is discussed in relation to this measurement framework. <B>Findings</B> - The paper finds that lean thinking is applicable in health care settings, and that the flow model is a suitable tool for following up these initiatives. However, it is argued that the flow model needs to be balanced with other measurements in order to receive a complete picture of lean performance. <B>Research limitations/implications</B> - The paper shows that the framework of measurements may be used in empirical research of assessing changes towards lean thinking in health care settings. <B>Practical implications</B> - The paper shows that health care practitioners may use the findings to develop measurements of the outcome of lean initiatives on existing care processes. <B>Originality/value</B> - The paper shows analysis and discussion of the application of an industrial concept - Lean Production - in health care services.

Keywords: Health services; Lean production; Sweden

Document Type: Research article

Title: Clinical governance and operations management methodologies Author(s): Carol Davies, Paul Walley Journal: International Journal of Health Care Quality Assurance ISSN: 0952-6862 Year: Feb 2000 Volume: 13 Issue: 1 Page: 21 - 26 DOI: 10.1108/09526860010311053 Publisher: MCB UP Ltd Abstract: The clinical governance mechanism, introduced since 1998 in the UK National Health Service (NHS), aims to deliver high quality care with efficient, effective and cost-effective patient services. Scally and Donaldson recognised that new approaches are needed, and operations management techniques comprise potentially powerful methodologies in understanding the process of care, which can be applied both within and across professional boundaries. This paper summarises four studies in hospital Trusts which took approaches to improving process that were

different from and less structured than business process re-engineering (BPR). The problems were then amenable to change at a relatively low cost and short timescale, producing significant improvement to patient care. This less structured approach to operations management avoided incurring overhead costs of large scale and costly change such as new information technology (IT) systems. The most successful changes were brought about by formal tools to control quantity, content and timing of changes. Keywords: Capacity, Demand, Governance, Operations management, Process management Article Type: Case study

Title: Towards development of professional management in Indian hospitals Author(s): Syed Amin Tabish Journal: Journal of Management in Medicine ISSN: 0268-9235 Year: Apr 1998 Volume: 12 Issue: 2 Page: 109 - 119 DOI: 10.1108/02689239810227137 Publisher: MCB UP Ltd Abstract: Hospitals consume the largest share of government health resources, yet, until recently, they have not been a focus of health policy and research in developing countries, where the resources are in negative proportion to the demands placed on services of health care institutions, and where the possibility of resources being increased in the short run is very remote, the only hope for the increase in the effectiveness of the health care system being the effective management of hospitals. A professional administrator with multidisciplinary training would ensure the optimal use of resources. We live in the age of perfection at all levels. Hence, professional training is the basic requirement for the personnel to function effectively in a hospital. Professional training is required to be imparted by the institutions specialised in professional training. Professional management has an immense scope and a bright future market on account of the increasing demand for specialised and quality health care. Better management or lack of it will determine the future of health service. This paper focuses on development of management and the requirement for professional administrators in India. Keywords: Health care, Hospitals, Leadership, Management, Professionalism, Training needs Article Type: Research paper

Title: Integrated approach to healthcare quality management: a case study Author(s): Prasanta Kumar Dey, Seetharaman Hariharan Journal: The TQM Magazine ISSN: 0954-478X Year: 2006 Volume: 18 Issue: 6 Page: 583 - 605 DOI: 10.1108/09544780610707093 Publisher: Emerald Group Publishing Limited Abstract: Purpose – The purpose of the paper is to develop an integrated quality management model, which identifies problems, suggests solutions, develops a framework for implementation and helps evaluate performance of health care services dynamically. Design/methodology/approach – This paper uses logical framework analysis (LFA), a matrix approach to project planning for managing quality. This has been applied to three acute healthcare services (Operating room utilization, Accident and emergency, and Intensive care) in order to demonstrate its effectiveness. Findings – The paper finds that LFA is an effective method of quality management of hospital-based healthcare services. Research limitations/implications – This paper shows LFA application in three service processes in one hospital. However, ideally this is required to be tested in several hospitals and

other services as well. Practical implications – In the paper the proposed model can be practised in hospital-based healthcare services for improving performance. Originality/value – The paper shows that quality improvement in healthcare services is a complex and multi-dimensional task. Although various quality management tools are routinely deployed for identifying quality issues in health care delivery and corrective measures are taken for superior performance, there is an absence of an integrated approach, which can identify and analyze issues, provide solutions to resolve those issues, develop a project management framework (planning, monitoring, and evaluating) to implement those solutions in order to improve process performance. This study introduces an integrated and uniform quality management tool. It integrates operations with organizational strategies. Keywords: Health services, Quality management, Service operations Article Type: Research paper

Title: Managerial perceptions on volume flexible strategies and performance in health care services Author(s): Eric P. Jack, Thomas L. Powers Journal: Management Research News ISSN: 0140-9174 Year: 2006 Volume: 29 Issue: 5 Page: 228 - 241 DOI: 10.1108/01409170610674374 Publisher: Barmarick Publications Abstract: Purpose – The purpose of this paper is to examine the impact of volume flexible strategies on organizational performance in academic medical centers (AMCs). Volume flexible strategies represent a variety of methods where organizations use their portfolio of resources and capabilities to meet fluctuating customer demand while improving organizational performance. Design/methodology/approach – A path model is developed and tested based on a survey of AMCs in the USA as listed in the American hospital directory. Findings – The results indicate that desired levels of volume flexibility have a positive impact on organizational capabilities that in turn, positively influence how internal sources of volume flexibility are leveraged. In addition, volume flexible capability and the use of internal strategies were found to have a positive influence on customer-related performance that in turn, positively impacts financial and market share performance. Research limitations/implications – This research was exploratory in nature and limited to a sample of AMCs. To improve the generalizability of these results, future studies should evaluate these constructs using a larger sample of health care organizations. Practical implications – The deployment and use of volume flexible strategies is germane to any health care organization's strategy and performance. This study offers some guidance to administrators who need both a clear understanding of the underlying tradeoffs involved in deploying these strategies and a prescriptive model to help guide their use. Originality/value – This work answers the recent calls for more empirical research in general, and specifically, for more operations strategy research on flexibility in service industries. It should assist future researchers who focus on flexibility in health care services and would also be of interest to practitioners interested in keeping up with academic literature. Keywords: Health services, Hospitals, Service levels, United States of America Article Type: Conceptual Paper

Title: Managing FM (support services): business risks in the healthcare sector Author(s): M.I. Okoroh, P.P. Gombera, B.D. Ilozor Journal: Facilities ISSN: 0263-2772 Year: Jan 2002 Volume: 20 Issue: 1/2 Page: 41 - 51 DOI: 10.1108/02632770210414281 Publisher: MCB UP Ltd Abstract: This paper presents research findings of 365 NHS Trust executives in the UK and builds on work carried out on risk perceptions and treatment in facilities management operations and business support activities in the NHS Trusts. The research utilises a business approach of viewing healthcare facilities not only as fixed “assets” occupying hospital sites and space, but it also considers them as that “tangible” part of the service chain process underpinning the provision of clinical services to both internal (departments or directorates) and external customers. The research found that customer satisfaction, service delivery certainty, customer involvement, service quality reliability, health and safety are highly rated by the NHS executives. The paper classifies healthcare related risk constructs into seven elements namely: customer care, corporate, legal, commercial finance and economics, business transfer, and facilities transmitted. Keywords: Facilities management, Health care, National Health Service, Risk management Article Type: Research paper

Title: Value chains in health care Author(s): Dennis A. Pitta, Michael V. Laric Journal: Journal of Consumer Marketing ISSN: 0736-3761 Year: Dec 2004 Volume: 21 Issue: 7 Page: 451 - 464 DOI: 10.1108/07363760410568671 Publisher: Emerald Group Publishing Limited Abstract: The supply chain concept aided marketing by highlighting relationships that form a network of firms creating products for consumers. It helped change the focus from individual transactions to a more comprehensive view of the entire system. The value chain concept in marketing extends the supply chain view in an important way: it explicates the value that is created at each stage of the chain. For marketers, it is a vital tool in satisfying consumers – the final part of the value chain. This value chain can be viewed as having two components: the value delivery system and the consumer. This paper explores several approaches to value that are important in the functioning of the value chain. It then delineates three main elements of the value chain and traces them as they apply to services. It then focuses on one of the more complex services, the health care delivery system. It goes on to describe the health care value network and examine the critical factors that affect the success of the health care process. Finally, it delineates several important implications for health care marketers. Keywords: Health services, Value chain Article Type: Conceptual Paper Article URL: http://www.emeraldinsight.com/10.1108/07363760410568671 To purchase multiple Reprints of this paper please click here or Email reprints@emeraldinsight.com

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Title: Assessing and managing the value chain Author(s): Journal: Strategic Direction ISSN: 0258-0543 Year: 2002 Volume: 18 Issue: 2 Page: 12 - 14 DOI: Publisher: MCB UP Ltd Abstract: Ensuring customers are satisfed by delivering ‘value’ poses a number of challenges dependent not only on the product or service offered but also the type of customer served. Who are your customers and what are their requirements? When and where should value be delivered? To what extent are customer needs being met and how can service be continually improved? Having studied all these questions, the crucial issue must be how do you manage a value delivery ‘system’ capable of satisfying your customers? Keywords: Health care, Hospitals, Service quality, Value chain Article Type: Viewpoint Article URL: http://www.emeraldinsight.com/ To purchase multiple Reprints of this paper please click here or Email reprints@emeraldinsight.com

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Title: The general principles of value chain management Author(s): Tom McGuffog, Nick Wadsley Journal: Supply Chain Management: An International Journal ISSN: 1359-8546 Year: Dec 1999 Volume: 4 Issue: 5 Page: 218 - 225 DOI: 10.1108/13598549910295000 Publisher: MCB UP Ltd Abstract: Explores the principles of value chain management, as they apply to both public and private products, and explores the impact of e-commerce and collaborative planning through the Internet on reducing costs and uncertainty in supply chains. Drawing on experience from global initiatives with e-centreuk, and recent applications within Nestlé UK, makes a plea for simplicity and standardisation in electronic commerce, to support speedy and certain value chain management across the globe. Keywords: Electronic data interchange, Internet, Supply-chain management, Value chain Article Type: Case study

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Clinical governance and operations management methodologies Author(s):Carol Davies, Paul WalleyInternational Journal of Health Care Quality Assurance; Volume: 13 Issue: 1; 2000 Case study

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future of management training in Canadian healthcare organizations Author(s):Robert Loo

Journal of Management Development; Volume: 16 Issue: 9; 1997 Research paper

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cost-effectiveness study of changing medical practice in early pregnancy Author(s):Jane Wren, Barrie CravenJournal of Management in Medicine; Volume: 11 Issue: 6; 1997 Research paper

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Health Education Center (AHEC) outreach librarian Author(s):Diana McDuffeeReference Services Review; Volume: 32 Issue: 1; 2004 Research Paper

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Developing consultant care on delivery suite Author(s):Mark HackettBritish Journal of Clinical Governance; Volume: 4 Issue: 3; 1999 Case study

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Developing consultant care on delivery suite Author(s):Mark HackettHealth Manpower Management; Volume: 24 Issue: 6; 1998 Case study

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170. The recovery of BPR implementation through an ERP approach: A hospital case study Author(s):Ziaul Huq, Thomas N. MartinBusiness Process Management Journal; Volume: 12 Issue: 5; 2006 Research paper

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Instilling and distilling a reputation for institutional excellence: A critical reflection on organising practice Author(s):Margitta B. Beil-HildebrandJournal of Health Organisation and Management; Volume: 19 Issue: 6; 2005 Research paper

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analysis of possible scenarios of medical waste management in Bangladesh Author(s):Nasima Akter, Josef TränklerManagement of Environmental Quality: An International Journal; Volume: 14 Issue: 2; 2003 Case study

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Consumer as king in the NHS Author(s):Sharon C. BoltonInternational Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Research paper

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Reducing health care costs through optimised facility management-related processes Author(s):Kunibert Lennerts, Jochen Abel, Uwe Pfründer, Vishal Sharma

Journal of Facilities Management; Volume: 2 Issue: 2; 2003 Research paper

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play of information systems development: Drama and ritual in the development of a nursing information system Author(s):Christopher WestrupInformation Technology & People; Volume: 9 Issue: 2; 1996 Research paper

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Simulation of a hospital's theatre suite Author(s):W.E. McAleer, J.A. Turner, D. Lismor, I.A. NaqviJournal of Management in Medicine; Volume: 9 Issue: 5; 1995 Case study

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Seamless Service Author(s):Nigel Grinstead, R. TimoneyHealth Manpower Management; Volume: 20 Issue: 1; 1994 Case study

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development of a model for total quality healthcare Author(s):Puay Cheng Lim, Nelson K.H. TangManaging Service Quality; Volume: 10 Issue: 2; 2000 Case study

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the centrality of strategic human resource management for healthcare quality results and competitive advantage Author(s):Charles R. Gowen III, Kathleen L. McFadden, William J. TallonJournal of Management Development; Volume: 25 Issue: 8; 2006 Research paper

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Improving out-patient clinic waiting times: methodological and substantive issues Author(s):Mike HartInternational Journal of Health Care Quality Assurance; Volume: 8 Issue: 6; 1995 Case study

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Hierarchies, networks and management accounting in NHS hospitals Author(s):C. Stuart JonesAccounting, Auditing & Accountability Journal; Volume: 12 Issue: 2; 1999 Research paper

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Innovation in Health Care: Developments in NHS Trusts Author(s):D. Jane BowerJournal of Management in Medicine; Volume: 8 Issue: 4; 1994 Technical paper

View HTML | View PDF (34 KB) 183.

Image and identity: performance appraisal in a trust hospital Author(s):G. Coates

Health Manpower Management; Volume: 22 Issue: 3; 1996 Case study

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housekeepers in mental health environments Author(s):Daryl May, Louise SuckleyFacilities; Volume: 23 Issue: 13/14; 2005 Case study

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Workplace health concerns: a focus group study Author(s):Annette M. Jinks, Ruth DanielsJournal of Management in Medicine; Volume: 13 Issue: 2; 1999 Research paper

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Procurement performance measurement system in the health care industry Author(s):Arun Kumar, Linet Ozdamar, Chai Peng NgInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 2; 2005 Case study

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Assuring Quality in Community Care Author(s):Sian WilliamsInternational Journal of Health Care Quality Assurance; Volume: 3 Issue: 1; 1990

View HTML 188. The

Ten Commandments of Customer Service Author(s):Stuart ReynoldsInternational Journal of Health Care Quality Assurance; Volume: 4 Issue: 3; 1991

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Medical Audit in the Quality Process: A Practical Implementation Author(s):Andrew Matchet, Peter RoseInternational Journal of Health Care Quality Assurance; Volume: 5 Issue: 6; 1992

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Assessing process re-engineering impacts through baselining Author(s):S. Thomas Foster, Charles R. FranzBenchmarking: An International Journal; Volume: 2 Issue: 3; 1995 Research paper

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in the elderly: challenges and opportunities in the rural settings: the Whyalla case. Preliminary report Author(s):Lilian Mwanri, Jeffrey FullerHealth Education; Volume: 103 Issue: 5; 2003 Research paper

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Learning from death Author(s):P. Jane CowanBritish Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 General review

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193. Informed consent for orthopaedic surgery: a prospective audit

Author(s):Pankaj Sharma, Anand Arya, Samrendu SinghClinical Governance: An International Journal; Volume: 8 Issue: 3; 2003 Research paper

View HTML | View PDF (65 KB) 194.

Measuring risk in a children’s unit: developing a local strategy for health, safety and risk management at Queen’s Medical Centre, Nottingham Author(s):Sharon StowerInternational Journal of Health Care Quality Assurance; Volume: 11 Issue: 7; 1998 Case study

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Do Clinicians Decide to Discharge Someone from Their Out-patient Clinic? Author(s):F.M. SullivanJournal of Management in Medicine; Volume: 7 Issue: 4; 1993

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Managing professional integration in an acute hospital – a socio-political analysis Author(s):Norman CrumpInternational Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Case study

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Managerial process: the reflective practitioner Author(s):Paul GreenallLeadership in Health Services; Volume: 17 Issue: 3; 2004 Conceptual Paper

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198. The effectiveness of orthopaedic triage by extended scope physiotherapists Author(s):Paul HattamClinical Governance: An International Journal; Volume: 9 Issue: 4; 2004 Research paper

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Primary care information technology within the NHS: The concept of markets and hierarchies on systems exploitation Author(s):Ray Hackney, Gurpreet Dhillon, Neil McBrideInternational Journal of Public Sector Management; Volume: 10 Issue: 5; 1997 Case study

View HTML | View PDF (35 KB) 200. The Impact of a TQM Intervention on Workplace Attitudes in a Health-care Organization Author(s):Steven M. Sommer, Deryl E. MerrittJournal of Organizational Change Management; Volume: 7 Issue: 2; 1994 Research paperView HTML | View PDF (44 KB)

201. Developing quality health systems in Mongolia

Author(s):Michael O’Rourke, Jacques Jeugmans, S. Sonin, G. Dashzeveg, R. Batsuury

International Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 Case study

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investigation of the suitability of the EFQM Excellence Model for a pharmacy department within an NHS Trust Author(s):Ann StewartInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 2; 2003 Case study

View HTML | View PDF (159 KB) 203. False

positive serologic tests after administration of intravenous gamma globulin: case report and institutional quality management resolution Author(s):J.B. Stricker, B.A. Browne, W. KossBritish Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 Case study

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pay determination and work re-organisation: Employment relations reform in NHS Trusts

Author(s):Stephen BachEmployee Relations; Volume: 20 Issue: 6; 1998 Case study

View HTML | View PDF (94 KB) 205.

Improving the pharmaceutical supply chain: Assessing the reality of e-quality through e-commerce application in hospital pharmacy Author(s):Liz Breen, Helen CrawfordInternational Journal of Quality & Reliability Management; Volume: 22 Issue: 6; 2005 Research paper

View HTML | View PDF (176 KB) 206.

Managing FM (support services): business risks in the healthcare sector Author(s):M.I. Okoroh, P.P. Gombera, B.D. IlozorFacilities; Volume: 20 Issue: 1/2; 2002 Research paper

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Clinical risk – minimising harm in practical procedures and use of equipment Author(s):Jane CowanBritish Journal of Clinical Governance; Volume: 5 Issue: 4; 2000 Viewpoint

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Clinical risk – minimising harm in practical procedures and use of equipment Author(s):Jane CowanClinical Performance and Quality Healthcare; Volume: 8 Issue: 4; 2000 Viewpoint

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Clashes between understanding and doing – leaders’ understanding of management in intensive care during a period of reorganisation Author(s):E. Lindberg, E. Henriksen, U. RosenqvistInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 7; 2003 Case study

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210. Health-care process improvement decisions: a systems perspective

Author(s):Paul Walley, Kate Silvester, Shaun MountfordInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 1; 2006 Research paper

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Purchasing power and polarized professionalism in British medicine Author(s):Sue LlewellynAccounting, Auditing & Accountability Journal; Volume: 10 Issue: 1; 1997 Research paper

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Seamless health care for chronic diseases in a dual health care system: managed care and the role of family physicians Author(s):Albert LeeJournal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study

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Assessing the demand for building maintenance in a major hospital complex Author(s):Hassan Al-ZubaidiProperty Management; Volume: 15 Issue: 3; 1997 Case study

View HTML | View PDF (78 KB) 214.

Integrated approach to healthcare quality management: a case study Author(s):Prasanta Kumar Dey, Seetharaman HariharanThe TQM Magazine; Volume: 18 Issue: 6; 2006 Research paper

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215. Outsourcing in the Australian health sector: The interplay of economics and politics

Author(s):Suzanne YoungInternational Journal of Public Sector Management; Volume: 18 Issue: 1; 2005 Research paper

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Performance appraisal and women’s “performance” in a Trust hospital Author(s):G. CoatesHealth Manpower Management; Volume: 22 Issue: 5; 1996 Case study

View HTML | View PDF (60 KB) 217.

Implementation of patient safety initiatives in US hospitals Author(s):Kathleen L. McFadden, Gregory N. Stock, Charles R. Gowen IIIInternational Journal of Operations & Production Management; Volume: 26 Issue: 3; 2006 Research paper

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Factors affecting information systems’ success Author(s):Grafton Whyte, Andy BythewayInternational Journal of Service Industry Management; Volume: 7 Issue: 1; 1996 Research

paper

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HACCP and the management of healthcare associated infections: Are there lessons to be learnt from other industries? Author(s):Chris GriffithInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 4; 2006 General review

View HTML | View PDF (705 KB) 220.

Referral to a psychiatric clinic: what do patients expect? Author(s):Paul BlenkironInternational Journal of Health Care Quality Assurance; Volume: 11 Issue: 6; 1998 Research paper

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Doctor-managers as decision makers in hospitals and health centres Author(s):Viitanen Elina, Lehto Juhani, Tampsi-Jarvala Tiina, Mattila Kari, Virjo Irma, Isokoski Mauri, Hyppölä Harri, Kumpusalo Esko, Halila Hannu, Kujala Santero, Vänskä JukkaJournal of Health Organisation and Management; Volume: 20 Issue: 2; 2006 Research paper

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Managing healthcare quality using logical framework analysis Author(s):Prasanta Kumar Dey, Seetharaman Hariharan, Naomi BrookesManaging Service Quality; Volume: 16 Issue: 2; 2006 Research paper

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study of relationship between managers' leadership style and employees' job satisfaction

Author(s):Ali Mohammad Mosadegh Rad, Mohammad Hossein YarmohammadianLeadership in Health Services; Volume: 19 Issue: 2; 2006 Research paper

224. From

prescription to description: a critique and reorientation of service culture Author(s):Per Skålén, Tore StrandvikManaging Service Quality; Volume: 15 Issue: 3; 2005 Research paper

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Use of Quality Circles in a Health Care Environment Author(s):J. Lees, B.G. DaleInternational Journal of Health Care Quality Assurance; Volume: 2 Issue: 2; 1989

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Quality management standards for facility services in the Italian health care sector

Author(s):Vittorio Cesarotti, Bruna Di SilvioInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 6; 2006 Research paper

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227. Towards a systemic understanding of a hospital waiting list

Author(s):J.L. Foote, N.H. North, D.J. HoustonJournal of Health Organisation and Management; Volume: 18 Issue: 3; 2004 Case study

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Treatment of acute behavioural disturbance: A clinical audit of risk management in psychiatric practice Author(s):Rebecca Jacob, Neil HuntClinical Governance: An International Journal; Volume: 10 Issue: 4; 2005 Research paper

View HTML | View PDF (54 KB) 229.

Selection of TQM pilot projects using an MCDM approach Author(s):Sanjay L. Ahire, Dharam S. RanaInternational Journal of Quality & Reliability Management; Volume: 12 Issue: 1; 1995 Research paper

View HTML | View PDF (86 KB) 230.

Using routine data for benchmarking and performance measurement of public hospitals in New Zealand Author(s):Vladimir Stevanovic, Colin Feek, Rebecca KayBenchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper

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Disaster management strategy for mass wasting hazard prone Naitwar Bazar and surrounding areas in Upper Tons valley in Uttarkashi district, Uttaranchal (India) Author(s):Aniruddha Uniyal, C. PrasadDisaster Prevention and Management; Volume: 15 Issue: 5; 2006 Viewpoint

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232. Time-based analysis of total cost of patient episodes: A case study of hip

replacement Author(s):Antti Peltokorpi, Jaakko KujalaInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 2; 2006 Case study

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impact of organizational culture on the successful implementation of total quality management Author(s):Ali Mohammad Mosadegh RadThe TQM Magazine; Volume: 18 Issue: 6; 2006 Research paper

View HTML | View PDF (188 KB) 234. An

Australian case in e-health communication and change Author(s):Elizabeth More, Michael McGrathJournal of Management Development; Volume: 21 Issue: 8; 2002 Research paper

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235. Information management and technology in England’s large acute NHS hospitals:

National strategy versus local reality Author(s):Rod Thomas, John Robinson, Teresa Waring, David Wainwright, Stuart MaguireJournal of Management in Medicine; Volume: 9 Issue: 1; 1995 General review

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Benchmarking in health services Author(s):Pinar Guven-UsluBenchmarking: An International Journal; Volume: 12 Issue: 4; 2005 Research paper

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STRATEGIC MENTORING AND THE DEVELOPMENT OF MANAGERS Author(s):Robert J. Newton, Michael J. WilkinsonManagement Development Review; Volume: 6 Issue: 6; 1993

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Improving service delivery in FM: case study of a UK hospital facilities directorate Author(s):M. SarsharJournal of Facilities Management; Volume: 4 Issue: 4; 2006 Research paper

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Status differences in employee adjustment during organizational change Author(s):Angela J. Martin, Elizabeth S. Jones, Victor J. CallanJournal of Managerial Psychology; Volume: 21 Issue: 2; 2006 Research paper

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Clinical audit and the implementation of the Ottawa Ankle Rules Author(s):V. Jennings, C. Newton, K. Bonner, R. HancockClinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Research paper

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241. Measuring and evaluating the library's contribution to organisational success:

Developing a strategic measurement model Author(s):Susan HenczelPerformance Measurement and Metrics; Volume: 7 Issue: 1; 2006 Conceptual paper

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Exploring parents' responses to their child's deliberate self-harm Author(s):H. Raphael, G. Clarke, S. KumarHealth Education; Volume: 106 Issue: 1; 2006 Research paper

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Outsourcing of public services and implications for managerial knowledge and careers Author(s):Fang Lee Cooke

Journal of Management Development; Volume: 25 Issue: 3; 2006 Research paper

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Informed consent for radiological procedures: a Scottish survey Author(s):Sandra A. Mathers, Graham A. McKenzie, Rosemary A. ChessonClinical Governance: An International Journal; Volume: 10 Issue: 2; 2005 Research paper

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Exploring mentoring and leadership development in health care organizations: Experience and opportunities Author(s):Ann Scheck McAlearneyCareer Development International; Volume: 10 Issue: 6/7; 2005 Research paper

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are who I say you are: the rhetorical construction of identity in the operating theatre Author(s):Alan BleakleyJournal of Workplace Learning; Volume: 18 Issue: 7/8; 2006 Research paper

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consensus process on management of major burns accidents: Lessons learned from the café fire in Volendam, The Netherlands Author(s):L. Welling, M. Boers, D.P. Mackie, P. Patka, J.J.L.M. Bierens, J.S.K. Luitse, R.W. KreisJournal of Health Organisation and Management; Volume: 20 Issue: 3; 2006 Research paper

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merger psychological contracts: exploring a “multiple foci” conceptualization Author(s):Michelle C. Bligh, Melissa K. CarstenEmployee Relations; Volume: 27 Issue: 5; 2005 Conceptual Paper

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Collaborative Management Development: Sharing a Wealth of Ideas and Experience

Author(s):Charles McConnellJournal of Management Development; Volume: 10 Issue: 4; 1991

View HTML 250. The impact of hospital discharge on inappropriate hospital stay Author(s):Lambert J.G.G. Panis, Frank W.S.M. Verheggen, Peter Pop, Martin H. PrinsInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 4; 2004 Conceptual PaperView HTML | View PDF (166 KB)

251. The American Hospital Association’s Annual Survey of Hospitals: a critical appraisal Author(s):Ross Mullner, Kyusuk ChungJournal of Consumer Marketing; Volume: 19 Issue: 7; 2002 General review

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Pressures and stress in a West Australian hospital Author(s):Carol Duffy, Christopher Ching Ann Chan

Personnel Review; Volume: 30 Issue: 2; 2001 Research paper

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Dimensions of control and nurses’ reactions to hospital amalgamation Author(s):Marjorie Armstrong-Stassen, Sheila J. CameronInternational Journal of Sociology and Social Policy; Volume: 23 Issue: 8/9; 2003 Case study

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Hospital Out-patient Visits: The Patient's Experience Author(s):Anthony Downes, Angela Lownds, Mark GoldmanJournal of Management in Medicine; Volume: 5 Issue: 3; 1991

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new tool for measurement of process-based performance of multispecialty tertiary care hospitals Author(s):Seetharaman Hariharan, Prasanta K. Dey, Harley S.L. Moseley, Areti Y. Kumar, Jagathi GoraInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study

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Case Study of Hospital Quality Assurance Author(s):T.C.E. ChengInternational Journal of Quality & Reliability Management; Volume: 9 Issue: 4; 1992

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Tracks of change in hospitals: a study of quasi-market transformation Author(s):Martin Kitchener, Richard WhippInternational Journal of Public Sector Management; Volume: 10 Issue: 1/2; 1997 Case study

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Tracks of change in hospitals: a study of quasi-market transformation Author(s):Martin Kitchener, Richard WhippJournal of Management in Medicine; Volume: 12 Issue: 4/5; 1998 Case study

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Application of the Balanced Scorecard in Spanish private health-care management

Author(s):Ignacio Urrutia, Scott D. EriksenMeasuring Business Excellence; Volume: 9 Issue: 4; 2005 Research paper

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Hospital Advertising: The Influence of Perceptual and Demographic Factors on Consumer Dispositions Author(s):Syed Saad AndaleebJournal of Services Marketing; Volume: 8 Issue: 1; 1994 Research paper

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Implementation of hospital restructuring and nursing staff perceptions of hospital functioning

Author(s):Ronald J. BurkeJournal of Health Organisation and Management; Volume: 18 Issue: 4; 2004 Research paper

View HTML | View PDF (76 KB) 262.

Impact of a day-care center on the appropriateness of hospital admissions and frequency of hospitalization in patients with HIV infection Author(s):Clara M. Escolano Hortelano, Félix Gutiérrez Rodero, Javier Ena Muñoz, Concepción Benito Santaleocadia, Mar Masiá Canuto, Alberto Martín Hidalgo, Antonia Mora Rufete, Ildefonso Hernández AguadoBritish Journal of Clinical Governance; Volume: 6 Issue: 2; 2001 Research paper

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Using the balanced scorecard to measure Chinese and Japanese hospital performance Author(s):Xiao-yun Chen, Kazunobu Yamauchi, Ken Kato, Akio Nishimura, Katuski ItoInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 4; 2006 Research paper

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Hospital policy changes in obstetric patient movement Author(s):Kathleen L. McFaddenInternational Journal of Operations & Production Management; Volume: 16 Issue: 3; 1996 Case study

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Marketing issues for the hospital industry Author(s):Yezdi H. Godiwalla, Shirley Y. GodiwallaInternational Journal of Health Care Quality Assurance; Volume: 15 Issue: 1; 2002 Research Paper

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Kindly technicians: hospital administrators immediately before the NHS Author(s):Mark LearmonthJournal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study

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267. Understanding the role of hospitals and their environment in practical training

Author(s):L'ubica Sobotová, Tan?a Nosková, Janka Voleková, L'ubica ÁghováManagement of Environmental Quality: An International Journal; Volume: 14 Issue: 3; 2003 Case study

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role of technology and quality on hospital financial performance: An exploratory analysis

Author(s):Ling X. Li, David A. CollierInternational Journal of Service Industry Management; Volume: 11 Issue: 3; 2000 Research

paper

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Assessing the appropriateness of hospitalisation days in a French university hospital Author(s):Marie-José d'Alché-Gautier, Dominique Maïza, Frédéric ChastangInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 2; 2004 Case study

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analytical approach to determining the competitive advantage of TQM in health care Author(s):Mahmoud M. Yasin, Jafar AlaviInternational Journal of Health Care Quality Assurance; Volume: 12 Issue: 1; 1999 Research paper

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effects of demographics on determinants of perceived health-care service quality: The case of users and observers Author(s):Daniel Butler, Sharon L. Oswald, Douglas E. TurnerJournal of Management in Medicine; Volume: 10 Issue: 5; 1996 Research paper

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audit investigating documentation of hospital urethral catheterisation and the improvements using proforma stickers Author(s):H.V. Tempest, N. Kumar, J. Rucker, A. Knight, A. SaleemiClinical Governance: An International Journal; Volume: 10 Issue: 2; 2005 Case study

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Using practical outcomes to measure clinical performance in the children’s asthma clinic Author(s):Victoria Alexander, Simon Ogston, Carolyn Booker, Linda Irvine, Somnath MukhopadhyayClinical Governance: An International Journal; Volume: 8 Issue: 4; 2003 Case study

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Paediatric home care for acute illness: I. GPs’ and hospital-at-home staff views Author(s):Carol Davies, Jeremy DaleInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 7; 2003 Case study

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Modified importance-performance analysis: an application to hospitals Author(s):Ugur Yavas, Donald J. ShemwellInternational Journal of Health Care Quality Assurance; Volume: 14 Issue: 3; 2001 Research paper

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Achieving effective service-contracting results: the process is the key to success Author(s):Susan E. HeinbuchInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 3; 1996 Research

paper

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multidisciplinary team approach to day hospital patient care Author(s):Christopher Johns, Stephen BellHealth Manpower Management; Volume: 21 Issue: 4; 1995 Technical paper

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Operations assessment of hospitals in the Sultanate of Oman Author(s):Ramakrishnan RamanathanInternational Journal of Operations & Production Management; Volume: 25 Issue: 1; 2005 Technical paper

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Executive Development for Hospital Managers Author(s):Anne ToftsInternational Journal of Contemporary Hospitality Management; Volume: 3 Issue: 3; 1991

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Managing change - a tale of two hospitals in an integrated network Author(s):Daniel J. Anderson, Robert G. Norton, Gary E. Reed, John W. MoranThe TQM Magazine; Volume: 8 Issue: 3; 1996 Case study

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profit multi-hospital organizations: challenges and prospects Author(s):Natalia Trogen, Ugur YavasJournal of Management in Medicine; Volume: 16 Issue: 6; 2002 Research paper

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Student volunteers: why hospitals must invest in their futures Author(s):Karen AndersenLeadership in Health Services; Volume: 16 Issue: 2; 2003 Research paper

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Medical assessment and direct admissions to a community hospital Author(s):John Young, Umesh SharanClinical Governance: An International Journal; Volume: 8 Issue: 3; 2003 Case study

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Critical success in management development Author(s):Robert Newton, Michael J. WilkinsonHealth Manpower Management; Volume: 21 Issue: 3; 1995 General review

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medical audit lead to explicit standards?: Experience with thrombolysis in four UK hospitals Author(s):Michael B. Robinson, Elizabeth M. Thompson, Nicholas A. Black

Journal of Management in Medicine; Volume: 11 Issue: 3; 1997 Research paper

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implications of food wastage on a renal ward Author(s):Hayley Marson, Louise McErlain, Paul AinsworthBritish Food Journal; Volume: 105 Issue: 11; 2003 Research paper

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Patient perceptions of service quality: combining the dimensions Author(s):James M. CarmanJournal of Services Marketing; Volume: 14 Issue: 4; 2000 Research paper

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millennium bug and the potential impact on NHS hospitals Author(s):Peter Howell, Sally Smith, Mourad LabibLogistics Information Management; Volume: 12 Issue: 3; 1999 Case study

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Hospital service quality: a managerial challenge Author(s):Raduan Che Rose, Jegak Uli, Mohani Abdul, Kim Looi NgInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Research paper

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more tears!” A local TQM formula for health promotion Author(s):Huseyin Arasli, Lillia AhmadevaInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Research paper

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Survival during and after hospitalization: a medical record linkage Author(s):Boo Svartbo, Lars Olov Bygren, Thomas Gunnarsson, Lars Steen, Martin RibeInternational Journal of Health Care Quality Assurance; Volume: 12 Issue: 1; 1999 Research paper

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Conducting dietary surveys in hospitals: some practical considerations Author(s):P. McGlone, J. Dickerson, J. DaviesNutrition & Food Science; Volume: 97 Issue: 3; 1997 Case study

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Modelling the effect of information feedback on the spread of the Ebola virus: A computer simulation Author(s):Bernadette O’Regan, Richard MolesEnvironmental Management and Health; Volume: 12 Issue: 4; 2001 Research paper

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Critical success in management development Author(s):Robert Newton, Michael Wilkinson

Management Development Review; Volume: 8 Issue: 1; 1995 Case study

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Assessing and managing the value chain Author(s):Strategic Direction; Volume: 18 Issue: 2; 2002 Viewpoint

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Accreditation: a tool for organizational change in hospitals? Author(s):Marie-Pascale Pomey, André-Pierre Contandriopoulos, Patrice François, Dominique BertrandInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 3; 2004 Case study

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Promotion and advertising agency utilization: a nation-wide study of hospital providers Author(s):Beth Hogan, Sharon L. Oswald, Tony L. Henthorne, William SchaningerJournal of Services Marketing; Volume: 13 Issue: 2; 1999 Research paper

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Hours of Work of Junior Hospital Doctors: Is There a Solution? Author(s):Martin McKee, Nick BlackJournal of Management in Medicine; Volume: 5 Issue: 3; 1991

View HTML 299.

Nursing work environment and quality of care: differences between units at the same hospital Author(s):Jane McCusker, Nandini Dendukuri, Linda Cardinal, Johanne Laplante, Linda BambonyeInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study

View HTML | View PDF (154 KB) 300. Managing for Excellence in Hospital Institutions Author(s):Karen A. Newcomb, Brian H. KleinerInternational Journal of Health Care Quality Assurance; Volume: 2 Issue: 3; 1989 View HTML

301. Developing Hospital Administrators with the Canadian Hospital Executive Simulation

System Author(s):U.S. Knotts, Leo G. Parrish, Charles A. ShieldsJournal of Management Development; Volume: 9 Issue: 2; 1990

View HTML 302. The

Internal Market of the National Health Service: Some Early Observations from the Freeman Hospital, Newcastle upon Tyne Author(s):B.M. Craven, C.J. SmithJournal of Management in Medicine; Volume: 7 Issue: 4; 1993

View HTML 303. The

reform of hospital financing in Germany: an international solution?

Author(s):Markus Lungen, Irvine LapsleyJournal of Health Organisation and Management; Volume: 17 Issue: 5; 2003 Case study

304.

Benchmarking of hospital activity data: an international comparison Author(s):Mark Booth, Phil James, Vladimir StevanovicBenchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper

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quality improvement programs can affect general hospital performance Author(s):Eitan Naveh, Zvi SternInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Research paper

View HTML | View PDF (107 KB) 306.

Admission scheduling in acute care hospitals: does the practice fit with the theory?

Author(s):Paul Gemmel, Roland Van DierdonckInternational Journal of Operations & Production Management; Volume: 19 Issue: 9; 1999 Research paper

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Assessment of the work environment of multidisciplinary hospital staff Author(s):Jane McCusker, Nandini Dendukuri, Linda Cardinal, Lilly Katofsky, Michael RiccardiInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 7; 2005 Research paper

View HTML | View PDF (67 KB) 308.

Positioning your service to target key buying influences: the case of referring physicians and hospitals Author(s):Rajshekhar G. Javalgi, W. Benoy Joseph, William R. GombeskiJournal of Services Marketing; Volume: 9 Issue: 5; 1995 Case study

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fracture as a complication of hospitalization Author(s):Jaan Tepp, Andrus VoitkLeadership in Health Services; Volume: 12 Issue: 4; 1999 Research paper

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Whole life cycle performance measurement re-engineering for the UK National Health Service estate Author(s):A. Halim Boussabaine, Richard J. KirkhamFacilities; Volume: 24 Issue: 9/10; 2006 Research paper

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empirical investigation of the effectiveness of contemporary managerial philosophies in a hospital operational setting Author(s):Mahmoud M. Yasin, Linda W. Zimmerer, Phillip Miller, Thomas W. ZimmererInternational Journal of Health Care Quality Assurance; Volume: 15 Issue: 6; 2002 Research

paper

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312. Re-engineering hospital emergency rooms: an information system approach Author(s):Reuven R. Levary

International Journal of Health Care Quality Assurance; Volume: 10 Issue: 5; 1997 313.

General practitioners’ assessments of hospital quality and performance Author(s):Russell Mannion, Maria GoddardClinical Governance: An International Journal; Volume: 9 Issue: 1; 2004 Research paper

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is adequate health care and how can quality of care be improved? Author(s):Jochanan Benbassat, Mark TaraginInternational Journal of Health Care Quality Assurance; Volume: 11 Issue: 2; 1998 Research paper

View HTML | View PDF (76 KB) 315. The

nature and value of small and community hospital accreditation Author(s):Keith HurstInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper

View HTML | View PDF (79 KB) 316. The

effect of new public management on intensive care unit staff Author(s):Ruth KowalczykInternational Journal of Public Sector Management; Volume: 15 Issue: 2; 2002 Research paper

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Performance implications of Porter’s generic strategies in Slovak hospitals Author(s):Svatopluk Hlavacka, Ljuba Bacharova, Viera Rusnakova, Robert WagnerJournal of Management in Medicine; Volume: 15 Issue: 1; 2001 General review

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Customer stress-relaxation: the impact of music in a hospital waiting room Author(s):David A. Tansik, Robert RouthieauxInternational Journal of Service Industry Management; Volume: 10 Issue: 1; 1999 Research paper

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Home care and the reshaping of acute hospitals in England – An overview of problems and possibilities Author(s):Gerald WistowJournal of Management in Medicine; Volume: 14 Issue: 1; 2000 Viewpoint

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320. Downsizing in the public sector: Metro-Toronto's hospitals

Author(s):Douglas H. FlintJournal of Health Organisation and Management; Volume: 17 Issue: 6; 2003 Case study

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Comparative perspectives on doctors in management in the UK and The Netherlands

Author(s):Bie Nio Ong, Rita SchepersJournal of Management in Medicine; Volume: 12 Issue: 6; 1998 Case study

322.

Physicians’ and nurses’ reactions to electronic medical records: Managerial and occupational implications Author(s):Asaf Darr, Michael I. Harrison, Leora Shakked, Nira ShalomJournal of Health Organisation and Management; Volume: 17 Issue: 5; 2003 Research paper

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Achieving results through workplace learning: Australian hospital makes the most of collaborative techniques Author(s):Development and Learning in Organizations; Volume: 17 Issue: 4; 2003 Viewpoint

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Realising integrative care by delegation: The hospital physician Author(s):Marjolein A.G. van OffenbeekJournal of Health Organisation and Management; Volume: 18 Issue: 2; 2004 Research paper

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Patient perceptions of service quality: Combining the dimensions Author(s):James M. CarmanJournal of Management in Medicine; Volume: 14 Issue: 5/6; 2000 Case study

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“doctor-customer” relationship: Hippocrates in the modern marketplace Author(s):Kevin J. Mulhall, Aftab Ahmed, Eric MastersonInternational Journal of Health Care Quality Assurance; Volume: 15 Issue: 1; 2002 Research paper

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Earthquake disaster management planning in health care facilities Author(s):Fariborz Nateghi-Alahi, Yasamin O. IzadkhahDisaster Prevention and Management; Volume: 13 Issue: 2; 2004 Research paper

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Pregnancy care of the low risk woman: the community-hospital interface Author(s):Lucy H. Kean, David T.Y. Liu, Sue MacquistenInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 5; 1996 Research

paper

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Organisational defences revisited: systems and contexts Author(s):Paula Hyde, Alan B. ThomasJournal of Managerial Psychology; Volume: 17 Issue: 5; 2002 Case study

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Funeral for a friend (an existential view on hospital closure) Author(s):Alun JonesJournal of Workplace Learning; Volume: 8 Issue: 3; 1996 Viewpoint

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331. Quality optimization in the hospital laundry service: an application case

Author(s):Virginia García Fernández, Pilar L. González Torre, B. Adenso DíazInternational Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 Research paper

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Determinants of customer satisfaction with hospitals: a managerial model Author(s):Syed Saad AndaleebInternational Journal of Health Care Quality Assurance; Volume: 11 Issue: 6; 1998 Research Paper

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Telehealth adoption in hospitals:an organisational perspective Author(s):Marie-Pierre Gagnon, Lise Lamothe, Jean-Paul Fortin, Alain Cloutier, Gaston Godin, Camille Gagné, Daniel ReinharzJournal of Health Organisation and Management; Volume: 19 Issue: 1; 2005 Research paper

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Formal and Informal Authority of Hospital Directors Author(s):Nurit Nirel, Hillel Schmid, Zvi SternJournal of Management in Medicine; Volume: 8 Issue: 5; 1994 Case study

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“Exposing the cracks”: Severe Acute Respiratory Syndrome and the Hong Kong health system Author(s):Robin GauldJournal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 General review

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Hidden in plain view: the importance of professional nursing care Author(s):Ann E. Tourangeau, Patricia W. Stone, David BirnbaumClinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Case study

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Investigating intervention strategies to increase the appropriate use of

benzodiazepines in elderly medical in-patients Author(s):Gwenno M. Batty, R. Hooper, C. Alice Oborne, S.H.D. JacksonBritish Journal of Clinical Governance; Volume: 6 Issue: 4; 2001 Research paper

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Analysis of a successful consultative effort from four psychoanalytic perspectives

Author(s):William Czander, Lawrence Jacobsberg, Rose Redding Mersky, Henry NunbergJournal of Managerial Psychology; Volume: 17 Issue: 5; 2002 Research paper

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Planning for a non-inpatient service: home-based antibiotic treatment Author(s):Stephen Parkinson, Daragh O’Reilly, Malcolm Afferson, Peter Davey, Dilip Nathwani, Sharon ParkerMarketing Intelligence & Planning; Volume: 14 Issue: 1; 1996 Literature review

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Construction process reengineering: a case study Author(s):Albert P.C. Chan, Linda C.N. Fan, Ann T.W. YuLogistics Information Management; Volume: 12 Issue: 6; 1999 Viewpoint

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Prevent medication errors on admission Author(s):Karen Dutton, Neil Hedger, Simon Wills, Pauline DaviesClinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Case study

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Quality in practice - four more from Oklahoma Author(s):Chris TaylorManaging Service Quality; Volume: 7 Issue: 6; 1997 Case study

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Cross-laboratory benchmarking in pathology: Scientific management or the art of compromise? Author(s):Necia C. France, Graham A.J. FrancisBenchmarking: An International Journal; Volume: 12 Issue: 6; 2005 Research paper

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role in re-engineering at Leicester Royal Infirmary Author(s):Human Resource Management International Digest; Volume: 10 Issue: 4; 2002 Viewpoint

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Assessing performance of multi-hospital organizations: a measurement approach Author(s):Ugur Yavas, Natalia RomanovaInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 3; 2005 Research paper

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346. Correlates of hospital leadership team effectiveness: results of a national survey of

board chairmen Author(s):Peter A. WeilHealth Manpower Management; Volume: 21 Issue: 6; 1995 Research paper

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model for calculating costs of hospital wards: an Italian experience Author(s):Livio Garattini, Giovanni Giuliani, Eva PaganoJournal of Management in Medicine; Volume: 13 Issue: 2; 1999 Research paper

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Facility “wellness”: health facilities management Author(s):Frank Moy JrFacilities; Volume: 13 Issue: 9/10; 1995 Research paper

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Testing Time Ahead: Pathology Services in the NHS Hospital and Primary Care Sectors Author(s):A.K. SzczepuraJournal of Management in Medicine; Volume: 5 Issue: 2; 1991

350. Service quality in hospital care: the development of an in-patient questionnaire Author(s):Anne E. Tomes, Stephen Chee Peng NgInternational Journal of Health Care Quality Assurance; Volume: 8 Issue: 3; 1995 Research paperView HTML | View PDF (53 KB)

351. Evaluating the effectiveness of a multi-professionally agreed list of adverse events

for clinical incident reporting in Trauma and Orthopaedics: A follow-up study Author(s):S.J. Giles, Gary A. Cook, Michael A. Jones, Brian Todd, Margaret Mason, B.N. Muddu, Kieran WalsheClinical Governance: An International Journal; Volume: 10 Issue: 3; 2005 Research paper

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Special Health Authority Doctors Make Special Managers? Author(s):Annabelle MarkJournal of Management in Medicine; Volume: 8 Issue: 6; 1994 Case study

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Identifying the management development needs of senior executives in Iran’s teaching hospitals Author(s):Barry Elsey, Mansour EskandariJournal of Management in Medicine; Volume: 13 Issue: 6; 1999 Research paper

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evolution of TQM: An empirical analysis using the business process change framework Author(s):Jaideep Motwani, Sameer Prasad, Jasmine TataThe TQM Magazine; Volume: 17 Issue: 1; 2005 Research paper

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355. Quality control circles in the Veterans Administration hospital

Author(s):Cem Canel, Sukran KadipasaogluInternational Journal of Health Care Quality Assurance; Volume: 15 Issue: 6; 2002 Research paper

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Scheduling nursing personnel on a microcomputer Author(s):Ching-Jong Liao, Chien-Yuan KaoHealth Manpower Management; Volume: 23 Issue: 3; 1997 Research paper

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Using simulation to increase efficiency in blood supply chains Author(s):Jyrki S. Rytilä, Karen M. SpensManagement Research News; Volume: 29 Issue: 12; 2006 Research paper

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358. The cost of a hospital ward in Europe: Is there a methodology available to accurately measure the costs? Author(s):D. Negrini, A. Kettle, L. Sheppard, G.H. Mills, D.L. EdbrookeJournal of Health Organisation and Management; Volume: 18 Issue: 3; 2004 Research paper

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Developing a replacement facility strategy: Lessons from the healthcare sector Author(s):James E. Hosking, Robert J. JarvisJournal of Facilities Management; Volume: 2 Issue: 3; 2003 Case study

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potential for using hospital bedside TV services in England to provide patients with access to health information Author(s):Gavin McWhirterAslib Proceedings; Volume: 55 Issue: 5/6; 2003 Research Paper

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Putting the yin and yang into performance contracting Author(s):John D. Gilleard, Mary Wan Yeung Kam-shimFacilities; Volume: 19 Issue: 5/6; 2001 Research paper

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Comparison of clinical indicators for performance measurement of health care quality: a cautionary note Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. SimmonsBritish Journal of Clinical Governance; Volume: 5 Issue: 4; 2000 General review

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Comparison of clinical indicators for performance measurement of health care quality: a cautionary note Author(s):Peter A. Gross, Barbara I. Braun, Stephen B. Kritchevsky, Bryan P. Simmons

Clinical Performance and Quality Healthcare; Volume: 8 Issue: 4; 2000 General review

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Fighting fires? – emergency hospital admission and the concept of prevention Author(s):Jon Glasby, Rosemary LittlechildJournal of Management in Medicine; Volume: 14 Issue: 2; 2000 Research Paper

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Implementation of TQM/CQI in the health-care industry: A comprehensive model Author(s):Leon W. Brashier, Victor E. Sower, Jaideep Motwani, Michael SavoieBenchmarking: An International Journal; Volume: 3 Issue: 2; 1996 Research paper

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366. Diversity joins the mainstream at Guy’s and St Thomas’s: Hospital trust serves a

community where more than 130 languages are spoken Author(s):

Human Resource Management International Digest; Volume: 12 Issue: 7; 2004 367.

Using simulation in out-patient queues: a case study Author(s):Fenghueih Huarng, Mong Hou LeeInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 6; 1996 Research paper

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Outpatient clinic’s staffing: a case study Author(s):Abdul Raouf, M Ben-DayaInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 6; 1997 Research paper

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Efficiency measurement of hospitals: issues and extensions Author(s):Joseph Sarkis, Srinivas TalluriInternational Journal of Operations & Production Management; Volume: 22 Issue: 3; 2002 Research paper

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Trade unions and local bargaining in the NHS Author(s):Susan Corby, Bob BlundellHealth Manpower Management; Volume: 23 Issue: 2; 1997 Case study

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Quality system based on the standard SFS-EN ISO 9002 in Kuopio University Hospital Author(s):Viljo Rissanen

International Journal of Health Care Quality Assurance; Volume: 13 Issue: 6; 2000 Case study

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audit of the management of emergency surgical admissions in Wales: are we keeping pace with the trend? Author(s):L. Barthelmes, H. Kakkilaya, L.R. JenkinsonClinical Governance: An International Journal; Volume: 9 Issue: 1; 2004 Case study

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Facts, myths and monsters: understanding the principles of good governance Author(s):D. Wayne TaylorInternational Journal of Public Sector Management; Volume: 13 Issue: 2; 2000 Literature review

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implementation in rural health care Author(s):Kenneth J. Trimmer, Lela D. “Kitty” Pumphrey, Carla WigginsJournal of Management in Medicine; Volume: 16 Issue: 2/3; 2002 Research paper

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Consumer evaluation of hospital foodservice quality: an empirical investigation Author(s):Olivia R.L. Wright, Luke B. Connelly, Sandra CapraInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 2; 2006 Research paper

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Patient participation requires a change of attitude in health care Author(s):Ingrid Hage EnehaugInternational Journal of Health Care Quality Assurance; Volume: 13 Issue: 4; 2000 Case study

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Quantity in health care is not always a substitute for quality Author(s):Abraham Israeli, amuel PenchasInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 1; 1997 Research paper

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Representing process: the contribution of a re-engineering frame Author(s):David BuchananInternational Journal of Operations & Production Management; Volume: 18 Issue: 12; 1998 Research paper

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Empirically testing determinants of hospital BPR success Author(s):Maria do Carmo Caccia-Bava, Valerie C.K. Guimaraes, Tor GuimaraesInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 7; 2005 Research paper

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Correlating Strategic Variables to Hospital Risk of Failure

Author(s):Sharon L. Oswald, Allison W. Harrison, William L. WoernerInternational Journal of Health Care Quality Assurance; Volume: 5 Issue: 3; 1992

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Development of a Multiple-item Scale for Measuring Hospital Service Quality Author(s):R. Vandamme, J. LeunisInternational Journal of Service Industry Management; Volume: 4 Issue: 3; 1993

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Warrington: A Star in the World of Caring for Staff Author(s):Joanna LyallHealth Manpower Management; Volume: 18 Issue: 1; 1992

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HEATHERWOOD IN THE COMMUNITY Author(s):Stefan P. CantoreHealth Manpower Management; Volume: 19 Issue: 2; 1993

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Comparing public and private hospital care service quality in Turkey Author(s):Tolga Taner, Jiju AntonyLeadership in Health Services; Volume: 19 Issue: 2; 2006 Research paper

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innovative framework for health care performance measurement Author(s):Puay Cheng Lim, Nelson K.H. Tang, Peter M. JacksonManaging Service Quality; Volume: 9 Issue: 6; 1999 Research paper

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Antecedents and outcomes of service recovery performance in a public health-care environment Author(s):Nicholas J. Ashill, Janet Carruthers, Jayne KrisjanousJournal of Services Marketing; Volume: 19 Issue: 5; 2005 Research paper

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analysis of patient meal service perceptions Author(s):Li-Jen Jessica Hwang, Anita Eves, Terry DesombreInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 3; 2003 Research paper

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Multi-skilled health carers: nature, purpose and implications Author(s):Keith HurstHealth Manpower Management; Volume: 23 Issue: 6; 1997 Research paper

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processes and costs of local guideline development: experiences from the Path.Finder NHS consortium Author(s):Amanda Bowens, Mike Robinson, Ruth McDonald, Phil Ayres

British Journal of Clinical Governance; Volume: 6 Issue: 3; 2001 Case study

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Mapping care pathways for the elderly Author(s):Korina Katsaliaki, Sally Brailsford, David Browning, Peter KnightJournal of Health Organisation and Management; Volume: 19 Issue: 1; 2005 Case study

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preferences in a Cretan community with integrated hospital/general practice services Author(s):M. Chatziarsenis, E. Makri, W. Sapouna-Chatziarseni, M. Fioretos, T. Faresjö, E. Trell, C. LionisInternational Journal of Health Care Quality Assurance; Volume: 14 Issue: 5; 2001 General review

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Hospitalist programs in academic medical centers Author(s):Wally R. Smith, Mindy E. Wyttenbach, Warren Austin, Shantaram RangappaClinical Governance: An International Journal; Volume: 9 Issue: 3; 2004 Conceptual Paper

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Integrating information systems and health care Author(s):Paul M. JohnsLogistics Information Management; Volume: 10 Issue: 4; 1997 Research paper

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organizational culture affect out-patient DNA rates? Author(s):Susan JacksonHealth Manpower Management; Volume: 23 Issue: 6; 1997 Research paper

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Patient focused healthcare: an important concept for provision and management of space and services to the healthcare sector Author(s):Anders Melin, Jan-Åke GranathFacilities; Volume: 22 Issue: 11/12; 2004 Research Paper

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Medical workforce planning: Comparing reality with aspirations Author(s):Susan Hamilton, Richard Wilson, Andrew ButcherJournal of Management in Medicine; Volume: 14 Issue: 2; 2000 Research paper

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Cancellation of urology operations Author(s):Jyoti Shah, Aamir Ansari, Joya BhattacharyyaClinical Governance: An International Journal; Volume: 11 Issue: 2; 2006 Case study

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Quality and cost impacts: prevention of post-operative clean wound infections Author(s):Helen M. Lapsley, Rosina VogelsInternational Journal of Health Care Quality Assurance; Volume: 11 Issue: 7; 1998 Research

paper

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Costs of the treatment of leg ulcers: initiating a quality assurance process Author(s):Tomas Faresjö, Thomas Frödin, Carin Vahlquist, Maria Klevbrand, Johan Elfström, Danuta Leszniewska, Alice LarssonInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper

View HTML | View PDF (39 KB) 400. A model for evaluating TQM effectiveness in health-care systems Author(s):R.P. Mohanty, K. Santhi, C. HaripriyaWork Study; Volume: 45 Issue: 2; 1996 Research paperView HTML | View PDF (25 KB)

401. Audit on prescription of long-term oxygen treatment Author(s):P. Shankar, M.M. MuthiahBritish Journal of Clinical Governance; Volume: 5 Issue: 3; 2000 Case study

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on prescription of long-term oxygen treatment Author(s):P. Shankar, M.M. MuthiahClinical Performance and Quality Healthcare; Volume: 8 Issue: 3; 2000 Case study

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Quality Management Initiatives in Health Care:: Diagnostic Imaging and Quality Management Case Study Author(s):Jillian R. HoreInternational Journal of Health Care Quality Assurance; Volume: 7 Issue: 7; 1994 Case study

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Preliminary outcomes and cost-benefit analysis of a community hospital emergency department screening and referral program for patients aged 75 or more Author(s):Rebecca N. WarburtonInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 6; 2005 Case study

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exploratory study of work motivation among private and public sector hospital chefs in Australia Author(s):Darren Lee-RossJournal of Management Development; Volume: 21 Issue: 8; 2002 Research paper

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Transformational leadership and service quality in UAE hospitals Author(s):Naceur Jabnoun, Aisha Juma AL RasasiManaging Service Quality; Volume: 15 Issue: 1; 2005 Research paper

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day case tonsillectomy suitable for children in Cumbria?

Author(s):Haytham Kubba, Ralph MessersmithBritish Journal of Clinical Governance; Volume: 4 Issue: 2; 1999 Research paper

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day case tonsillectomy suitable for children in Cumbria? Author(s):Haytham Kubba, Ralph MessersmithClinical Performance and Quality Healthcare; Volume: 7 Issue: 3; 1999 Research paper

View HTML | View PDF (79 KB) 409. A

New Era in Costing and Budgeting: Implications of Health Sector Reform in New Zealand

Author(s):Manzurul Alam, Stewart LawrenceInternational Journal of Public Sector Management; Volume: 7 Issue: 6; 1994 Research paper

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to reduce patient turnaround time and improve service quality in emergency departments

Author(s):David Sinreich, Yariv MarmorJournal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 Research paperView HTML | View PDF (216 KB)

411. New Zealand pathologists: a case study in occupational control Author(s):Necia France, Stewart Lawrence, John F. SmithJournal of Management in Medicine; Volume: 15 Issue: 1; 2001 Research paperView HTML | View PDF (101 KB)

412. Validating components of a falls risk assessment instrument

Author(s):Judith Donoghue, Jenny Graham, Julie Gibbs, Suzanne Mitten-Lewis, Nicole Blay

International Journal of Health Care Quality Assurance; Volume: 16 Issue: 1; 2003 413.

Training for organizational success Author(s):George E. KemptonHealth Manpower Management; Volume: 22 Issue: 6; 1996 Case study

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Towards a new health care paradigm: Patient-focused care. The case of Kingston Hospital Trust Author(s):Karin NewmanJournal of Management in Medicine; Volume: 11 Issue: 6; 1997 Research paper

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alternative safety net to patient dumping Author(s):John J. HisnanickInternational Journal of Social Economics; Volume: 28 Issue: 10/11/12; 2001 Research paper

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Source expertise versus experience effects in hospital advertising

Author(s):Karin Braunsberger, James M. MunchJournal of Services Marketing; Volume: 12 Issue: 1; 1998 Research paper

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Analysing the medicine-management interface in acute trusts Author(s):Bie Nio Ong, Margaret Boaden, Steve CropperJournal of Management in Medicine; Volume: 11 Issue: 2; 1997 Research paper

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service management in hospitals Author(s):John S.A. Edwards, Audrey Edwards, Julie A. SalmonInternational Journal of Contemporary Hospitality Management; Volume: 12 Issue: 4; 2000 Research paper

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Transitions of care: the next major quality improvement challenge Author(s):J. James Cotter, Wally R. Smith, Peter A. BolingBritish Journal of Clinical Governance; Volume: 7 Issue: 3; 2002 General review

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Using operational information and information systems to improve in-patient flow in hospitals Author(s):N.C. Proudlove, R. BoadenJournal of Health Organisation and Management; Volume: 19 Issue: 6; 2005 Research paper

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Stress in female doctors Author(s):Barbara White, Daryl O’Connor, Lisa GarrettWomen in Management Review; Volume: 12 Issue: 8; 1997 Research paper

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head injury guidelines being met? Author(s):Anna Campbell, David ReillyClinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Case study

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all need a good wife to support us Author(s):Carol Dumelow, Sian GriffithsJournal of Management in Medicine; Volume: 9 Issue: 1; 1995 Research paper

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nature of corporate reputation and the measurement of reputation components: An emprical study within a hospital Author(s):Çigdem SatirCorporate Communications: An International Journal; Volume: 11 Issue: 1; 2006 Research paper

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Distributed inter-organizational systems and innovation processes

Author(s):Dong Hee ShinInternet Research; Volume: 16 Issue: 5; 2006 Case study

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Japanese healthcare quality improvement Author(s):John ØvretveitInternational Journal of Health Care Quality Assurance; Volume: 14 Issue: 4; 2001 Case study

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BOOT approach to energy infrastructure management: a means to optimise the return from facilities Author(s):John ChuFacilities; Volume: 17 Issue: 12/13; 1999 Research paper

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Conflict or congruence?: The case of a Danish hospital Author(s):Hans Jørn Juhl, Jacob Eskildsen, Kai KristensenInternational Journal of Quality & Reliability Management; Volume: 21 Issue: 7; 2004 Research paper

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Health service delivery to outback South Australia: a story of organizational change

Author(s):Adrian BoothInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 2; 1996 Research paper

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Implementation and evaluation of a quality assurance programme Author(s):Reuben Eldar, Revital RonenInternational Journal of Health Care Quality Assurance; Volume: 8 Issue: 1; 1995 Case study

View HTML | View PDF (33 KB)

431. Managerial learning: changing times for medical laboratory managers: a personal

experience: Sue Vollbrecht interviewed by Jennifer Bowerman Author(s):Sue Vollbrecht, Jennifer BowermanLeadership in Health Services; Volume: 17 Issue: 4; 2004 Technical paper

View HTML | View PDF (82 KB) 432.

Creating health and health promoting hospitals: a worthy challenge for the twenty-first century Author(s):Trevor HancockLeadership in Health Services; Volume: 12 Issue: 2; 1999 Research Paper

View HTML | View PDF (118 KB) 433.

Evaluation of a program to improve the prescription-writing quality in hospital Author(s):Patrice François, Dominique Bertrand, Jose Labarere, Magali Fourny, Jean CalopInternational Journal of Health Care Quality Assurance; Volume: 14 Issue: 6; 2001 Research

paper

View HTML | View PDF (229 KB) 434.

Funeral for a friend (an existential view on hospital closure) Author(s):Alun JonesHealth Manpower Management; Volume: 23 Issue: 1; 1997 Viewpoint

View HTML | View PDF (20 KB) 435.

Embedding organisational quality improvement through middle manager ownership

Author(s):Cathy BaldingInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Research paper

View HTML | View PDF (168 KB) 436. The

application of marketing research in the Birmingham Dental Hospital Author(s):J.J.H. Harrison, W.R. Roberts, R. Pinson, B. DorningJournal of Marketing Practice: Applied Marketing Science; Volume: 3 Issue: 1; 1997 Literature review

View HTML | View PDF (66 KB) 437.

Identification of seniors at risk: process evaluation of a screening and referral program for patients aged =75 in a community hospital emergency department Author(s):Rebecca N. Warburton, Belinda Parke, Wynona Church, Jane McCuskerInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Case study

View HTML | View PDF (187 KB) 438.

Evaluating intervention programmes for quality assurance in hospitals Author(s):Rachel FleishmanInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 3; 1996 Research paper

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439. The impact of ownership on health care services in HMOs Author(s):Kris Siddharthan, Melissa Ahern, Robert RosenmanHealth Manpower Management; Volume: 23 Issue: 6; 1997 Research paper

View HTML | View PDF (71 KB) 440. ERP

integration in a healthcare environment: a case study Author(s):Constantinos J. Stefanou, Andreas RevanoglouJournal of Enterprise Information Management; Volume: 19 Issue: 1; 2006 Case study

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Purchaser and provider relations in the UK: a perspective from the private sector Author(s):Adrian BullJournal of Management in Medicine; Volume: 10 Issue: 4; 1996 Research paper

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442. Organizational learning, change and power: toward a practice-theory framework

Author(s):Randal FordThe Learning Organization; Volume: 13 Issue: 5; 2006 Research paper

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Denver Connection (Porter-Swedish) experiment revisited Author(s):David Birnbaum, Carol PetersenClinical Governance: An International Journal; Volume: 8 Issue: 4; 2003 Research paper

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the mighty have fallen: the naked truth about TQM Author(s):Uche NwabuezeManagerial Auditing Journal; Volume: 16 Issue: 9; 2001 Research paper

View HTML | View PDF (536 KB) 445. Can

single-stop carpal tunnel syndrome assessment clinics reduce waiting time to surgery? Author(s):R.S. Bassi, S.G. Haidar, A.K. Gupta, A.K. Sinha, S.C. DeshmukhClinical Governance: An International Journal; Volume: 9 Issue: 4; 2004 Case study

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Practice Quality Management in Pathology: Results of a Benchmarking Study Author(s):A.R. Feeney, M. ZairiBenchmarking: An International Journal; Volume: 1 Issue: 2; 1994 Research paper

View HTML | View PDF (65 KB) 447.

Training partnerships in the NHS: targeting information technology Author(s):Paul Jeremy SmithEducation + Training; Volume: 41 Issue: 5; 1999 Case study

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448. A practical model to audit risk assessment in a health-care setting Author(s):Ramadan HemaidaManagerial Auditing Journal; Volume: 10 Issue: 5; 1995 Research Paper

View HTML | View PDF (28 KB) 449.

Managing library processes: collecting data and providing tailored services to end-users Author(s):Arja Juntunen, Tuulevi Ovaska, Jarmo Saarti, Liisa SalmiLibrary Management; Volume: 26 Issue: 8/9; 2005 Case study

View HTML | View PDF (203 KB) 450. Assessing doctors' compliance with guidelines on diabetes management Author(s):Keng Boon Harold TanInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 3; 2006 Technical paper

451. Patient mix optimisation in hospital admission planning: a case study

Author(s):I.J.B.F. Adan, J.M.H. VissersInternational Journal of Operations & Production Management; Volume: 22 Issue: 4; 2002 Research paper

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Effective contracting of high-tech health care for patients at home Author(s):Mark Pilling, Tom WalleyJournal of Management in Medicine; Volume: 10 Issue: 3; 1996 Research paper

View HTML | View PDF (37 KB) 453.

Culture, the built environment and healthcare organizational performance Author(s):Larry A. Mallak, David M. Lyth, Suzan D. Olson, Susan M. Ulshafer, Susan M. Ulshafer, Frank J. SardoneManaging Service Quality; Volume: 13 Issue: 1; 2003 Case study

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engineering operating theatres: the perspective assessed Author(s):Dave Buchanan, Bob WilsonJournal of Management in Medicine; Volume: 10 Issue: 4; 1996 Research paper

View HTML | View PDF (65 KB) 455. An

empirical investigation of quality improvement initiatives in for-profit and not-for-profit hospitals: Environmental, competitive and outcome concerns Author(s):Phillip Miller, Mahmoud M. Yasin, Thomas W. ZimmererInternational Journal of Health Care Quality Assurance; Volume: 19 Issue: 7; 2006 Research paper

View HTML | View PDF (73 KB) 456.

Patient assessment of surgeons' interpersonal skills: A tool for appraisal and revalidation Author(s):A.K. Al-Shawi, A.G. MacEachern, M.J. GrecoClinical Governance: An International Journal; Volume: 10 Issue: 3; 2005 Research paper

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457. Strategic responses to a high-turbulent environment: The case of the French public

hospitals Author(s):Sandrine CueilleInternational Journal of Public Sector Management; Volume: 19 Issue: 4; 2006 Research paper

View HTML | View PDF (536 KB) 458.

Healthcare facilities management: state of the art review Author(s):Igal M. Shohet, Sarel LavyFacilities; Volume: 22 Issue: 7/8; 2004 Literature review

View HTML | View PDF (173 KB) 459.

Competition and its implications for managing health care organizations Author(s):Michael K. Robinson, Brian H. Kleiner

Health Manpower Management; Volume: 23 Issue: 6; 1997 Research paper

View HTML | View PDF (46 KB) 460.

Nutrition and the elderly in residential care Author(s):Mabel BladesNutrition & Food Science; Volume: 32 Issue: 5; 2002 General review

View HTML | View PDF (64 KB) 461.

Building an activity-based costing hospital model using quality function deployment and benchmarking Author(s):Marvin E. González, Gioconda Quesada, Rhonda Mack, Ignacio UrrutiaBenchmarking: An International Journal; Volume: 12 Issue: 4; 2005 Research paper

View HTML | View PDF (919 KB) 462. A

summary of the meeting at a Symposium on Dietitians and Dietary Treatments for Obesity: A Move Towards Evidence-based Practice Author(s):Mabel BladesNutrition & Food Science; Volume: 98 Issue: 3; 1998 Case study

View HTML | View PDF (26 KB) 463.

Developing a departmental culture for reporting adverse incidents Author(s):R. Bhatia, G. Blackshaw, A. Rogers, A. Grant, R. KulkarniInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 3; 2003 Case study

View HTML | View PDF (183 KB) 464.

Measuring technical efficiency of output quality in intensive care units Author(s):Jaume Puig JunoyInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 3; 1997 Research paper

View HTML | View PDF (55 KB) 465.

Relating configuration and learning in Brazil and Australia Author(s):Marcia Terra da Silva, Graydon DavisonJournal of Health Organisation and Management; Volume: 19 Issue: 2; 2005 Research paper

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466. A comparison of hospital quality programmes: lessons for other services Author(s):John ØvretveitInternational Journal of Service Industry Management; Volume: 8 Issue: 3; 1997 Research paper

View HTML | View PDF (63 KB) 467. A

multi-centre audit of two determinants of the efficacy of emergency plastic surgery patient management: “fasting times” and “injury to theatre time” Author(s):Ankur Pandya, Ian Grant, Nitin Vaingankar, Mark Human, Simon Huang, Maggie Waters, N.K. JamesClinical Governance: An International Journal; Volume: 8 Issue: 2; 2003 Research paper

View HTML | View PDF (62 KB)

468. Performance assessment of health examination for freshmen

Author(s):K.S. Chen, H.T. Chen, L.L. Wu, J.T. EmanuelInternational Journal of Quality & Reliability Management; Volume: 22 Issue: 8; 2005 Technical paper

View HTML | View PDF (114 KB) 469.

Problems in the delivery of medical care to the frail elderly in the community Author(s):Gillian CraigJournal of Management in Medicine; Volume: 9 Issue: 2; 1995 Technical paper

View HTML | View PDF (20 KB) 470.

Refinement and validation of a French in-patient experience questionnaire Author(s):José Labarère, Magali Fourny, Vittoz Jean-Phillippe, Stéphanie Marin-Pache, François PatriceInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 1; 2004 Research paper

View HTML | View PDF (76 KB) 471.

Prices and subsidies for Australian psychiatric services: A positive economic analysis Author(s):D.P. Doessel, Ruth F.G. WilliamsInternational Journal of Social Economics; Volume: 31 Issue: 5/6; 2004 Research paper

View HTML | View PDF (729 KB) 472.

Diagnosing culture in health-care organizations using critical incidents Author(s):Larry A. Mallak, David M. Lyth, Suzan D. Olson, Susan M. Ulshafer, Frank J. SardoneInternational Journal of Health Care Quality Assurance; Volume: 16 Issue: 4; 2003 Research paper

View HTML | View PDF (145 KB) 473. The

implementation of hazard analysis and critical control points in hospital catering Author(s):Mervyn Wilson, Anna E. Murray, Margaret A. Black, David A. McDowellManaging Service Quality; Volume: 7 Issue: 3; 1997 Case study

View HTML | View PDF (41 KB)

474. Improving the quality of out-patient services in NHS hospitals: some policy

considerations Author(s):Mike HartInternational Journal of Health Care Quality Assurance; Volume: 9 Issue: 7; 1996 Research paper

View HTML | View PDF (78 KB) 475.

Establishing Continuous Quality Improvement in a Hong Kong Hospital Author(s):Ma Hok Cheung, Hugh KochInternational Journal of Health Care Quality Assurance; Volume: 7 Issue: 2; 1994 Case study

View HTML | View PDF (55 KB) 476. A

qualitative study of facilities and their environmental performance

Author(s):Ertugrul Tarcan, Ergin Sait Varol, Metin AtesManagement of Environmental Quality: An International Journal; Volume: 15 Issue: 2; 2004 Conceptual Paper

View HTML | View PDF (227 KB) 477.

Opinions on the use of clinical decision support systems for paediatric prescribing in a New Zealand hospital Author(s):Den Pain, Kay Fielden, Rania Alaa ShiblLogistics Information Management; Volume: 16 Issue: 3/4; 2003 Case study

View HTML | View PDF (63 KB) 478.

Quality improvement efforts at St Mary’s Hospital: a case study Author(s):Donald Klein, Jaideep Motwani, Beth ColeManaging Service Quality; Volume: 8 Issue: 4; 1998 Case study

View HTML | View PDF (57 KB) 479.

Antecedents of organizational commitment and the mediating role of job satisfaction

Author(s):Peter Lok, John CrawfordJournal of Managerial Psychology; Volume: 16 Issue: 8; 2001 Research paper

View HTML | View PDF (196 KB) 480.

Launching Emerging Technologies to Create New Markets: Identifying Industrial Buyers Author(s):Barbara Samuel Loftus, Patricia W. MeyersLogistics Information Management; Volume: 7 Issue: 4; 1994 Research paper

View HTML | View PDF (55 KB) 481. The

managerial and clinical implications of patient-focused care Author(s):Keith HurstJournal of Management in Medicine; Volume: 10 Issue: 3; 1996 Research paper

View HTML | View PDF (71 KB) 482.

Service quality in hospitals: more favourable than you might think Author(s):M. Sadiq SohailManaging Service Quality; Volume: 13 Issue: 3; 2003 General review

View HTML | View PDF (90 KB)

483. HelpMate, a service robot with experience

Author(s):Gay EngelbergerIndustrial Robot: An International Journal; Volume: 25 Issue: 2; 1998 General review

View HTML | View PDF (125 KB) 484.

Framework for evaluating performance and quality improvement in hospitals Author(s):Clare Chow-Chua, Mark GohManaging Service Quality; Volume: 12 Issue: 1; 2002 Case study

View HTML | View PDF (477 KB)

485. A common strategic language for clinicians and senior managers Author(s):John A. Piper, Barry Muir, Allister Stewart, John WillettsHealth Manpower Management; Volume: 23 Issue: 5; 1997 Research paper

View HTML | View PDF (28 KB) 486. NHS

Trust marketing: a survival guide Author(s):Clare CrowtherJournal of Marketing Practice: Applied Marketing Science; Volume: 1 Issue: 2; 1995 Case study

View HTML | View PDF (46 KB) 487.

Developing surgical site infection surveillance within clinical governance Author(s):Samantha Hogg, Nicola Baird, Judith Richards, Sean Hughes, John Nolan, Adrian Jones, Alison HolmesClinical Governance: An International Journal; Volume: 10 Issue: 1; 2005 Research paper

View HTML | View PDF (76 KB) 488. A

volunteer companion-observer intervention reduces falls on an acute aged care ward Author(s):Judith Donoghue, Jenny Graham, Suzanne Mitten-Lewis, Moira Murphy, Julie GibbsInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 1; 2005 Research paper

View HTML | View PDF (101 KB) 489.

Comparing the quality of private and public hospitals Author(s):Naceur Jabnoun, Mohammed ChakerManaging Service Quality; Volume: 13 Issue: 4; 2003 Research paper

View HTML | View PDF (94 KB) 490. The

integration of key players in the control of healthcare associated infections in different types of domestic services Author(s):Champika Liyanage, Charles EgbuJournal of Facilities Management; Volume: 4 Issue: 4; 2006 Research paper

View HTML | View PDF (100 KB) 491. A

zero-one programming model for internal audit planning Author(s):Ramadan HemaidaManagerial Auditing Journal; Volume: 12 Issue: 7; 1997 Research paper

View HTML | View PDF (33 KB)

492. Investigation and assessment of attitudes to and perceptions of the built

environments in NHS trust hospitals Author(s):Stephen Todd, Andrew Steele, Cal Douglas, Mary DouglasStructural Survey; Volume: 20 Issue: 5; 2002 Case study

View HTML | View PDF (209 KB) 493.

Completing the circle: from PD to PDSA Author(s):Paul Walley, Ben GowlandInternational Journal of Health Care Quality Assurance; Volume: 17 Issue: 6; 2004 Research

paper

View HTML | View PDF (115 KB) 494. A

capacity management model in service industries Author(s):B. Adenso-Díaz, Pilar González-Torre, Virginia GarcíaInternational Journal of Service Industry Management; Volume: 13 Issue: 3; 2002 Research paper

View HTML | View PDF (299 KB) 495. Cash

to accrual and cash to accrual: A case study of financial reporting in two NSW hospitals 1857 to post-1975 Author(s):Julie E.M. Scott, Jill L. McKinnon, Graeme L. HarrisonAccounting, Auditing & Accountability Journal; Volume: 16 Issue: 1; 2003 Case study

View HTML | View PDF (429 KB) 496. The

construction of a network at Health Waikato – The “towards clinical budgeting” project Author(s):Alan LoweJournal of Management in Medicine; Volume: 14 Issue: 3/4; 2000 Case study

View HTML | View PDF (234 KB) 497. The

construction of a network at Health Waikato: The “towards clinical budgeting” project Author(s):Alan LoweAccounting, Auditing & Accountability Journal; Volume: 13 Issue: 1; 2000 Case study

View HTML | View PDF (200 KB) 498.

Quality rehabilitation - oasis or mirage? Author(s):Stuart LarnerInternational Journal of Health Care Quality Assurance; Volume: 10 Issue: 5; 1997 Research paperView HTML | View PDF (34 KB)

499. The effects of a randomised multi-centre trial and international accreditation on availability and quality of clinical guidelines Author(s):Anne Benedicte Juul, Christian Gluud, Jørn Wetterslev, Torben Callesen, Gorm Jensen, Allan Kofoed-Enevoldsen, The DIPOM GroupInternational Journal of Health Care Quality Assurance; Volume: 18 Issue: 4; 2005 Case studyView HTML | View PDF (70 KB)

500. A two-level integrated approach to self-assessment in healthcare organisations Author(s):Ulises Ruiz, José Simón, Pedro Molina, J. Jimenez, J. GrandalInternational Journal of Health Care Quality Assurance; Volume: 12 Issue: 4; 1999 Case studyView HTML | View PDF (116 KB)