2018 repor t to the community - communicare health centers...2018 brought both threats and...

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2018 REPORT TO THE COMMUNITY

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Page 1: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

2 0 1 8 R e p o R t t o t h e c o m m u n i t y

Page 2: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

2018 brought both threats and opportunities to health centers

across the country. We saw ongoing challenges to key provisions

of the Affordable Care Act which expanded access to health

coverage for millions of Californians.

And while the number of uninsured

people fell sharply across the

state, CommuniCare Health Centers

continued to see many patients who

still did not have healthcare coverage –

more than 20 percent of our patients.

Last year alone, CommuniCare delivered $2.9 million dollars of

uncompensated care for this vulnerable population. Their health care

is now at even more risk due to new federal regulations around public

charge. We have seen patients who are fearful to enroll in coverage

and hesitant to access services. As if that was not enough, a new

threat came in the form of regulations around Title X funding (Title X

funding helps us provide comprehensive family planning and related

preventive health services to low-income families or uninsured

people who might not otherwise have access to these health

care services) – which would impose a gag rule for reproductive

health counseling, and could severely impact other women’s health

services in our clinics.

In the face of these challenges, the leadership and employees of

CommuniCare have become even more resolute and grounded in the

L E A D E R S H I P M E S S A G E

delivery of our mission – providing high-quality health care to anyone

in need, in a supportive, safe environment. We remain committed to

the underlying philosophy that health care is a right, not a privilege,

and we continue to deliver on that promise. As one

dental patient stated in December, 2018: “They greet

me with a smile…make me feel at home…and give

me hope.” Not only did our organization serve one

in eight Yolo County residents last year, but we pro-

vided premier quality services. Partnership Health

Plan ranked CommuniCare in the top five– out of 123

providers in its network– for clinical quality in 2018; we

are proud to receive this recognition for our hard work.

We cannot do this hard work alone. We depend on

our team and on you– our community, our advocates,

and those who help sustain us – to provide ongoing

support, so that we may continue in our delivery of impressive patient

care. As we enter our 47th year at CommuniCare Health Centers,

we are grateful for your encouragement, assistance and partnership

throughout the year.

Melissa Marshall, MD Chief Executive Officer

2

As we enter our

47th year,

we are grateful

for your

encouragement,

assistance

and partnership.

Total Patient Visits:

Total Patients:

Total Births:

134,326

27,038

566

3

Page 3: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

2018 brought both threats and opportunities to health centers

across the country. We saw ongoing challenges to key provisions

of the Affordable Care Act which expanded access to health

coverage for millions of Californians.

And while the number of uninsured

people fell sharply across the

state, CommuniCare Health Centers

continued to see many patients who

still did not have healthcare coverage –

more than 20 percent of our patients.

Last year alone, CommuniCare delivered $2.9 million dollars of

uncompensated care for this vulnerable population. Their health care

is now at even more risk due to new federal regulations around public

charge. We have seen patients who are fearful to enroll in coverage

and hesitant to access services. As if that was not enough, a new

threat came in the form of regulations around Title X funding (Title X

funding helps us provide comprehensive family planning and related

preventive health services to low-income families or uninsured

people who might not otherwise have access to these health

care services) – which would impose a gag rule for reproductive

health counseling, and could severely impact other women’s health

services in our clinics.

In the face of these challenges, the leadership and employees of

CommuniCare have become even more resolute and grounded in the

L E A D E R S H I P M E S S A G E

delivery of our mission – providing high-quality health care to anyone

in need, in a supportive, safe environment. We remain committed to

the underlying philosophy that health care is a right, not a privilege,

and we continue to deliver on that promise. As one

dental patient stated in December, 2018: “They greet

me with a smile…make me feel at home…and give

me hope.” Not only did our organization serve one

in eight Yolo County residents last year, but we pro-

vided premier quality services. Partnership Health

Plan ranked CommuniCare in the top five– out of 123

providers in its network– for clinical quality in 2018; we

are proud to receive this recognition for our hard work.

We cannot do this hard work alone. We depend on

our team and on you– our community, our advocates,

and those who help sustain us – to provide ongoing

support, so that we may continue in our delivery of impressive patient

care. As we enter our 47th year at CommuniCare Health Centers,

we are grateful for your encouragement, assistance and partnership

throughout the year.

Melissa Marshall, MD Chief Executive Officer

2

As we enter our

47th year,

we are grateful

for your

encouragement,

assistance

and partnership.

Total Patient Visits:

Total Patients:

Total Births:

134,326

27,038

566

3

Page 4: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

113505

99

5

80

5

5

Primary site

Satellite site

Yolo County

Woodland

Davis

WestSacramento

sN

Visits:Patients:

G R O W T H A N D E X P A N S I O N

112,042 FY15

43,01126,46242,569

108,487 FY14

44,42724,55239,508

119,233 FY16

45,62225,19548,416

128,805FY17

47,83625,41955,550

134,326FY18

51,58827,05355,685

SaludDavisHansen

23,625 FY158,3077,3397,979

23,409 FY148,5787,1307,701

25,422 FY168,7077,5799,136

26,597FY179,1057,6529,840

27,038FY189,3007,419

10,319

SaludDavisHansen

Patients

Locations:

4

CommuniCare’s Leadership Team(Pictured left to right.)

Bonnie Shea, PHRChief Human Resources Officer

Barry Chang, DDSDental Director

Aileen Barandas, FNPChief Quality Officer

W. Suzanne Eidson-Ton, MD, MSChief Medical Officer

Lynn Bramwell, MAChief Operating Officer

Lynnette Brady, MHADirector of Health Information Systems

Evan Priestley, MPHDirector of Health Promotion and Wellness

Melissa Marshall, MDChief Executive Officer

Sara Gavin, LMFT, LPCCChief Behavioral Health Officer

Jeff NovickDirector of IT

Carolina Apicella, CPAChief Financial Officer

Meghan Nousaine, MPHDirector of Development

Not pictured:Jenna Shaw-Battista, PhD, RN, PHN, NP, CNM, FACNMDirector of Perinatal Services

The health center movement

began in the 1950’s during a

remarkable time in history when

community health activists and

civil rights activists fought to

improve the lives and access

to healthcare for Americans

living in poverty. The health

center model that emerged

targeted the roots of poverty by combining resources of local

communities with federal funds to establish neighborhood clinics

in both rural and urban areas across America. This formula not

only empowered communities to establish and direct health

services at the local level, but it also generated compelling

proof that affordable and accessible health care produced

compounding benefits.

CommuniCare Health Center’s story began in 1972 and during

the last 47 years, a strong and growing foundation enabled us to

expand services and provide access to more than 27,000 patients

per year, serving one in eight Yolo County residents.

Yolo County mirrors the rest of the country in some ways:

health centers were historically led by a small number of

community health and social justice pioneers, many of whom are

retiring and leaving the field after decades of commitment.

These inspiring leaders

leave in their path a new

generation of leaders ever

committed to serving vulner-

able populations – with new

eyes, a twist of innovation,

and an appetite for advocacy.

For CommuniCare, sus-

tainability and maintaining

the highest quality of care for our patients continues to

be our top priority. When long-standing CEO Robin Affrime

announced her retirement after nearly thirty-five years with

CommuniCare, the Board of Directors committed to a national

search to find her replacement.

When the new Chief Executive Officer, Dr. Melissa Marshall,

who served as CommuniCare’s Chief Medical Officer since 2015,

was selected, she committed to building and maintaining a strong,

passionate and devoted team charged with leading CommuniCare

into the next era of community health.

The Leadership Team at CommuniCare has some new faces but

remains steadfast in its commitment to CommuniCare’s mission.

We pride ourselves on diversity in thought and experience, along

with new perspectives and innovative approaches to best serve

our patients and community. We’d like to take this opportunity to

introduce you to our Leadership team.

N E W O P P O R T U N I T I E S A M O N G S T

A N E V O L V I N G L E A D E R S H I P

5

Page 5: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

113505

99

5

80

5

5

Primary site

Satellite site

Yolo County

Woodland

Davis

WestSacramento

sN

Visits:Patients:

G R O W T H A N D E X P A N S I O N

112,042 FY15

43,01126,46242,569

108,487 FY14

44,42724,55239,508

119,233 FY16

45,62225,19548,416

128,805FY17

47,83625,41955,550

134,326FY18

51,58827,05355,685

SaludDavisHansen

23,625 FY158,3077,3397,979

23,409 FY148,5787,1307,701

25,422 FY168,7077,5799,136

26,597FY179,1057,6529,840

27,038FY189,3007,419

10,319

SaludDavisHansen

Patients

Locations:

4

CommuniCare’s Leadership Team(Pictured left to right.)

Bonnie Shea, PHRChief Human Resources Officer

Barry Chang, DDSDental Director

Aileen Barandas, FNPChief Quality Officer

W. Suzanne Eidson-Ton, MD, MSChief Medical Officer

Lynn Bramwell, MAChief Operating Officer

Lynnette Brady, MHADirector of Health Information Systems

Evan Priestley, MPHDirector of Health Promotion and Wellness

Melissa Marshall, MDChief Executive Officer

Sara Gavin, LMFT, LPCCChief Behavioral Health Officer

Jeff NovickDirector of IT

Carolina Apicella, CPAChief Financial Officer

Meghan Nousaine, MPHDirector of Development

Not pictured:Jenna Shaw-Battista, PhD, RN, PHN, NP, CNM, FACNMDirector of Perinatal Services

The health center movement

began in the 1950’s during a

remarkable time in history when

community health activists and

civil rights activists fought to

improve the lives and access

to healthcare for Americans

living in poverty. The health

center model that emerged

targeted the roots of poverty by combining resources of local

communities with federal funds to establish neighborhood clinics

in both rural and urban areas across America. This formula not

only empowered communities to establish and direct health

services at the local level, but it also generated compelling

proof that affordable and accessible health care produced

compounding benefits.

CommuniCare Health Center’s story began in 1972 and during

the last 47 years, a strong and growing foundation enabled us to

expand services and provide access to more than 27,000 patients

per year, serving one in eight Yolo County residents.

Yolo County mirrors the rest of the country in some ways:

health centers were historically led by a small number of

community health and social justice pioneers, many of whom are

retiring and leaving the field after decades of commitment.

These inspiring leaders

leave in their path a new

generation of leaders ever

committed to serving vulner-

able populations – with new

eyes, a twist of innovation,

and an appetite for advocacy.

For CommuniCare, sus-

tainability and maintaining

the highest quality of care for our patients continues to

be our top priority. When long-standing CEO Robin Affrime

announced her retirement after nearly thirty-five years with

CommuniCare, the Board of Directors committed to a national

search to find her replacement.

When the new Chief Executive Officer, Dr. Melissa Marshall,

who served as CommuniCare’s Chief Medical Officer since 2015,

was selected, she committed to building and maintaining a strong,

passionate and devoted team charged with leading CommuniCare

into the next era of community health.

The Leadership Team at CommuniCare has some new faces but

remains steadfast in its commitment to CommuniCare’s mission.

We pride ourselves on diversity in thought and experience, along

with new perspectives and innovative approaches to best serve

our patients and community. We’d like to take this opportunity to

introduce you to our Leadership team.

N E W O P P O R T U N I T I E S A M O N G S T

A N E V O L V I N G L E A D E R S H I P

5

Page 6: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

2,359 Behavioral

Health

Davis Davis Community Clinic

14,840 Primary

Care

6,258 Dental

3,596Perinatal

25,471 Behavioral

Health

Woodland Hansen Family Health Center

17,467 Primary

Care

8,265 Dental

4,482Perinatal

13,750 Behavioral

Health

West Sacramento Salud Clinic

25,934 Primary

Care

5,655 Dental

6,249Perinatal

41,580 Behavioral

Health

58,241 Primary

Care

20,178 Dental

14,327Perinatal

6

P A T I E N T V I S I T S B Y T Y P E O F S E R V I C E

Specifically, the program applies

the principles of restorative justice

and trauma-informed care.

In 2018, CommuniCare began our Steps to Success (S2S)

Program. S2S is a voluntary criminal justice diversion program with

a restorative justice component, funded by Proposition 47. The S2S

Program is comprised of a multi-disciplinary team that includes

participation from Yolo County Probation, Yolo County’s Health

and Human Services, Empower Yolo, the District Attorney’s Office,

Public Defender’s Office, Legal Services of Northern California,

and CommuniCare Health Centers. S2S provides assistance to

individuals seeking help with mental health and/or substance use

disorders linked to their criminal behavior. The S2S program provides

case management, substance use/mental health treatment, civil-

legal services, employment assistance,

transportation, and housing assistance.

Specifically, the program applies the

principles of restorative justice and

trauma-informed care to provide wrap-

around services to individuals who are

eligible for a diversion program but are

unlikely to succeed without intensive

supports, due to their history and current

issues with mental health and/or sub-

stance use disorders. In spring of 2019,

the S2S Program hosted its first graduation

ceremony, where two clients demonstrated

self sustainability, successful employment,

mental health stability and a desire for lasting life change!

The S2S Program proudly boasts a zero percent recidivism rate

(incarceration) for clients who have successfully completed the final

Restorative Justice component of the program.

S T E P S T O S U C C E S S P R O G R A M

7

Page 7: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

2,359 Behavioral

Health

Davis Davis Community Clinic

14,840 Primary

Care

6,258 Dental

3,596Perinatal

25,471 Behavioral

Health

Woodland Hansen Family Health Center

17,467 Primary

Care

8,265 Dental

4,482Perinatal

13,750 Behavioral

Health

West Sacramento Salud Clinic

25,934 Primary

Care

5,655 Dental

6,249Perinatal

41,580 Behavioral

Health

58,241 Primary

Care

20,178 Dental

14,327Perinatal

6

P A T I E N T V I S I T S B Y T Y P E O F S E R V I C E

Specifically, the program applies

the principles of restorative justice

and trauma-informed care.

In 2018, CommuniCare began our Steps to Success (S2S)

Program. S2S is a voluntary criminal justice diversion program with

a restorative justice component, funded by Proposition 47. The S2S

Program is comprised of a multi-disciplinary team that includes

participation from Yolo County Probation, Yolo County’s Health

and Human Services, Empower Yolo, the District Attorney’s Office,

Public Defender’s Office, Legal Services of Northern California,

and CommuniCare Health Centers. S2S provides assistance to

individuals seeking help with mental health and/or substance use

disorders linked to their criminal behavior. The S2S program provides

case management, substance use/mental health treatment, civil-

legal services, employment assistance,

transportation, and housing assistance.

Specifically, the program applies the

principles of restorative justice and

trauma-informed care to provide wrap-

around services to individuals who are

eligible for a diversion program but are

unlikely to succeed without intensive

supports, due to their history and current

issues with mental health and/or sub-

stance use disorders. In spring of 2019,

the S2S Program hosted its first graduation

ceremony, where two clients demonstrated

self sustainability, successful employment,

mental health stability and a desire for lasting life change!

The S2S Program proudly boasts a zero percent recidivism rate

(incarceration) for clients who have successfully completed the final

Restorative Justice component of the program.

S T E P S T O S U C C E S S P R O G R A M

7

Page 8: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

The Healthy Living with Diabetes program offers

Group Medical Visits (GMVs), office visits with a

Diabetes Educator and Registered Dietitian, along

with home visits for patients with diabetes. A team

within the Health Promotion and Wellness Department

coordinates routine GMVs at each of our primary clinic

sites which bring together patients who share the di-

agnosis, a medical provider, and health educators.

Through shared dialogue and health educa-

tion the GMV format inspires social support,

increases knowledge and skills for disease

management, and improves patient’s

access to medical care. Partnerships with the Yolo

Food Bank and local farms connect patients with free

fresh fruits and vegetables. This distribution improves access

to healthy foods essential for patient health, and culinary edu-

cation equips patients with skills to prepare foods in new and

delicious ways. According to one GMV participant: “I denied

diabetes for a long time… This class made me wake up to do

something about diabetes and to take it seriously.” In 2018,

fourteen GMVs were held, and patients that participated in more

than one Healthy Living with Diabetes activity were statistically

shown to reduce their hemoglobin A1Cs more than patients who

did not participate. In 2019, the goal is to scale this proven

approach and provide more than 100 GMVs in order to support

more patients with a diabetes diagnosis leading to improved

management of blood sugar levels.

Pat ient Experience: 9 out of 10 patients

in 2018 rated their visit

as “excellent” or “good”

in our post-visit patient

satisfaction survey.

H E A L T H Y L I V I N G W I T H D I A B E T E S

8

Ethnicity

Patient Age

Health Coverage

27% Uninsured

9% Other 1% Covered California /Private

63% Medi-Cal /Medicare

13% 0-4

15% 5-12

12% 13-19

36% 20-44

18% 45-64 6% 65+

13% White (Non-Hispanic/Latino) 4% Black 1% Native American 9% Asian

56% Hispanic/Latino

17% Other

P A T I E N T P R O F I L E

9

Page 9: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

The Healthy Living with Diabetes program offers

Group Medical Visits (GMVs), office visits with a

Diabetes Educator and Registered Dietitian, along

with home visits for patients with diabetes. A team

within the Health Promotion and Wellness Department

coordinates routine GMVs at each of our primary clinic

sites which bring together patients who share the di-

agnosis, a medical provider, and health educators.

Through shared dialogue and health educa-

tion the GMV format inspires social support,

increases knowledge and skills for disease

management, and improves patient’s

access to medical care. Partnerships with the Yolo

Food Bank and local farms connect patients with free

fresh fruits and vegetables. This distribution improves access

to healthy foods essential for patient health, and culinary edu-

cation equips patients with skills to prepare foods in new and

delicious ways. According to one GMV participant: “I denied

diabetes for a long time… This class made me wake up to do

something about diabetes and to take it seriously.” In 2018,

fourteen GMVs were held, and patients that participated in more

than one Healthy Living with Diabetes activity were statistically

shown to reduce their hemoglobin A1Cs more than patients who

did not participate. In 2019, the goal is to scale this proven

approach and provide more than 100 GMVs in order to support

more patients with a diabetes diagnosis leading to improved

management of blood sugar levels.

Pat ient Experience: 9 out of 10 patients

in 2018 rated their visit

as “excellent” or “good”

in our post-visit patient

satisfaction survey.

H E A L T H Y L I V I N G W I T H D I A B E T E S

8

Ethnicity

Patient Age

Health Coverage

27% Uninsured

9% Other 1% Covered California /Private

63% Medi-Cal /Medicare

13% 0-4

15% 5-12

12% 13-19

36% 20-44

18% 45-64 6% 65+

13% White (Non-Hispanic/Latino) 4% Black 1% Native American 9% Asian

56% Hispanic/Latino

17% Other

P A T I E N T P R O F I L E

9

Page 10: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

F I N A N C I A L P R O F I L E

10

Expenditures $28,474,880

86% Patient Care $24,355,100By ServicePrimary Care 52% $12,760,093Behavioral Health 23% $5,498,151Perinatal 12.5% $3,055,509Dental 12.5% $3,041,347

14% Administration $4,119,780

Revenues $29,604,625

67.2% Patient Fee-for-Services $19,889,524

23.7% Government Grants $7,004,456and Contracts

8.7% Non-Government $2,582,527and Foundation Grants

0.4% Community Fundraising $128,118

Total Operating Budget $28,474,880

Our 208 volunteers and

students contributed nearly

12,000 hours of service to

CommuniCare Health Centers

in 2018 – a value of more

than $350,000. Founded as

an all-volunteer clinic in 1972,

CommuniCare volunteers and

students continue to make up

an impressive segment of the

workforce. CommuniCare em-

braces the contributions of

volunteers and students; they are vital in supporting our ability to

serve the most vulnerable in our community, and they are welcomed

at all levels of the organization. This past year, CommuniCare

embarked on the year-long process of becoming a model volunteer

organization through Service Enterprise certification. These

organizations are known leaders in volunteer engagement and

are able to achieve wonderful outcomes for significantly less cost,

because of a strong volunteer workforce. An AmeriCorps Fellow

is working alongside CommuniCare staff in building sustainable

infrastructure to ensure meaningful volunteer engagement – which

inspires hard work and a drive to meet our mission.

This past year CommuniCare

embarked on the year-long

process of becoming a model

volunteer organization.

C O M M U N I C A R E H E A L T H C E N T E R S

A S A S E R V I C E E N T E R P R I S E

11

Page 11: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

F I N A N C I A L P R O F I L E

10

Expenditures $28,474,880

86% Patient Care $24,355,100By ServicePrimary Care 52% $12,760,093Behavioral Health 23% $5,498,151Perinatal 12.5% $3,055,509Dental 12.5% $3,041,347

14% Administration $4,119,780

Revenues $29,604,625

67.2% Patient Fee-for-Services $19,889,524

23.7% Government Grants $7,004,456and Contracts

8.7% Non-Government $2,582,527and Foundation Grants

0.4% Community Fundraising $128,118

Total Operating Budget $28,474,880

Our 208 volunteers and

students contributed nearly

12,000 hours of service to

CommuniCare Health Centers

in 2018 – a value of more

than $350,000. Founded as

an all-volunteer clinic in 1972,

CommuniCare volunteers and

students continue to make up

an impressive segment of the

workforce. CommuniCare em-

braces the contributions of

volunteers and students; they are vital in supporting our ability to

serve the most vulnerable in our community, and they are welcomed

at all levels of the organization. This past year, CommuniCare

embarked on the year-long process of becoming a model volunteer

organization through Service Enterprise certification. These

organizations are known leaders in volunteer engagement and

are able to achieve wonderful outcomes for significantly less cost,

because of a strong volunteer workforce. An AmeriCorps Fellow

is working alongside CommuniCare staff in building sustainable

infrastructure to ensure meaningful volunteer engagement – which

inspires hard work and a drive to meet our mission.

This past year CommuniCare

embarked on the year-long

process of becoming a model

volunteer organization.

C O M M U N I C A R E H E A L T H C E N T E R S

A S A S E R V I C E E N T E R P R I S E

11

Page 12: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

More than 280 CommuniCare employees contribute to meeting

our mission every day – providing compassionate and accessible

care for all members of our diverse community. Our employees

are as diverse in language, culture and ethnicity as our patient

population; with more than sixty percent of our workforce being

bilingual. In 2018, 44 employees had the opportunity to grow

into new positions here, as we strive to develop our employees

and hire from within when possible. What else demonstrates

opportunity, positive engagement and connection to the

work we do? Consistently strong positive employee

engagement survey results, an

average tenure of more than

five years of employment, and

a markedly low turnover rate

of 12.3 percent, compared to

26.4 percent for similar organ-

izations in California in 2018.

“Treating Patients with CARE” training

for all employees has enhanced our ability

to improve patient experiences – our goal is to

provide impressive care which improves patient

outcomes; and in return we gain appreciation from

our patients and clients which is most gratifying.

C O M M U N I C A R E H E A L T H C E N T E R S

A S A N E M P L O Y E R O F C H O I C E

12

EmployeeEngagement: High employee engagement

resulted in a very low

turnover rate of only 12.3%

in 2018.

CommuniCare has always been a learning site for health care

trainees, since its early days as the Davis Free Clinic, when

UC Davis residents (physicians in training) were a large part

of the workforce. Today, all staff pro-

viders at CommuniCare are licensed

and board-certified, but we continue

to be very involved in the training

of future health care providers. This

year, eleven family medicine resi-

dents (physicians who have completed

medical school but are in their final

years of training in their specialty)

have continuity clinic supervision here,

supervised by our staff. We also

hosted more than ten medical students in our sites,

along with other health professional trainees including

midwifery students, physician assistant students, nurse prac-

titioner students, medical assistant students, and social work

and family therapy students. Finally, the dental department

hosted thirty UC Davis undergraduate student interns to

expose them to careers in community dentistry. While learners

certainly benefit from their training at CommuniCare, our

clinical staff benefit from working with them as well. It helps

keep us on our toes with regards to current information, as

well as keeping us fresh and excited about our work. Learners

of all types bring enthusiasm and energy to the work they

do everyday.

T E A C H I N G A N D L E A R N I N G

A T C O M M U N I C A R E

13

Learners of

all types bring

enthusiasm and

energy to the

work they do

everyday.

Page 13: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

More than 280 CommuniCare employees contribute to meeting

our mission every day – providing compassionate and accessible

care for all members of our diverse community. Our employees

are as diverse in language, culture and ethnicity as our patient

population; with more than sixty percent of our workforce being

bilingual. In 2018, 44 employees had the opportunity to grow

into new positions here, as we strive to develop our employees

and hire from within when possible. What else demonstrates

opportunity, positive engagement and connection to the

work we do? Consistently strong positive employee

engagement survey results, an

average tenure of more than

five years of employment, and

a markedly low turnover rate

of 12.3 percent, compared to

26.4 percent for similar organ-

izations in California in 2018.

“Treating Patients with CARE” training

for all employees has enhanced our ability

to improve patient experiences – our goal is to

provide impressive care which improves patient

outcomes; and in return we gain appreciation from

our patients and clients which is most gratifying.

C O M M U N I C A R E H E A L T H C E N T E R S

A S A N E M P L O Y E R O F C H O I C E

12

EmployeeEngagement: High employee engagement

resulted in a very low

turnover rate of only 12.3%

in 2018.

CommuniCare has always been a learning site for health care

trainees, since its early days as the Davis Free Clinic, when

UC Davis residents (physicians in training) were a large part

of the workforce. Today, all staff pro-

viders at CommuniCare are licensed

and board-certified, but we continue

to be very involved in the training

of future health care providers. This

year, eleven family medicine resi-

dents (physicians who have completed

medical school but are in their final

years of training in their specialty)

have continuity clinic supervision here,

supervised by our staff. We also

hosted more than ten medical students in our sites,

along with other health professional trainees including

midwifery students, physician assistant students, nurse prac-

titioner students, medical assistant students, and social work

and family therapy students. Finally, the dental department

hosted thirty UC Davis undergraduate student interns to

expose them to careers in community dentistry. While learners

certainly benefit from their training at CommuniCare, our

clinical staff benefit from working with them as well. It helps

keep us on our toes with regards to current information, as

well as keeping us fresh and excited about our work. Learners

of all types bring enthusiasm and energy to the work they

do everyday.

T E A C H I N G A N D L E A R N I N G

A T C O M M U N I C A R E

13

Learners of

all types bring

enthusiasm and

energy to the

work they do

everyday.

Page 14: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

“ Efficient,

compassionate,

and overall the

best service I’ve

ever had rolled

all in one.”— Davis Community Clinic patient

14

Advanced Valley Eye AssociatesAnthem CollegeBlake Austin CollegeBoston Reed CollegeBrandman UniversityBridgerland Applied Tech. CollegeCalifornia Department of EducationCalifornia Department of Health Care ServicesCalifornia Forensic Medical Group (CFMG)California Northstate UniversityCalWORKS- Yolo CountyCambridge Junior CollegeCarrington CollegeCHILD Project ImplementationColusa County Child WelfareCORE Medical ClinicsCSU, San BernardinoDavis Foot & Ankle CenterDavis Joint Unified School DistrictDixon Migrant CenterEarly Head Start Empower YoloFirst Five & First 5 YoloFrontier Nursing UniversityGolden Days Adult Health CenterGonzaga UniversityHeald College

HICAP Services of Northern CaliforniaHofstra UniversityHoly Names UniversityHealth Resources & Services AdministrationKaiser Client Benefits Advocate ProgramKaiser Medi-Cal Retention Program PilotKansas City University of Medicine and BiosciencesKaplan CollegeLake Erie College of Osteopathic MedicineLead4TomorrowLegal Services of Northern CaliforniaLiebowitz & Brown OptometryLutheran Medical CenterMTINAMI YoloNapa County Office of Education - CalSERVES VIP Service Enterprise programNational Career Education, IncNational Center for Farmworker Health, IncOur Lady of the Lake UniversityPacific Union CollegePalo Alto UniversityPartnership Healthplan of California

Professional School of PsychologyResilient YoloRiver Delta Joint Unified School DistrictRosalind Franklin UniversityRural Prime PreceptorSacramento County Office of EducationSacramento State UniversitySacred Heart UniversitySamuel Merritt UniversityShores of HopeSHRA Contract for HOPWASimmons CollegeSonoma State UniversitySutter Davis HospitalSutter Medical FoundationSutter Santa Rosa Regional HospitalTrinity CollegeTurning Point Community ProgramsUC DavisUC BerkeleyUC Davis Health SystemUS Davis School of Medicine UC San FranciscoUnitek CollegeUniversity of CincinnatiUniversity of MarylandUniversity of PennsylvaniaUniversity of Southern California

University of the PacificWashington Unified School DistrictWestern Clinician’s NetworkWinters Joint Unified School DistrictWoodland Community CollegeWoodland Memorial Hospital/Dignity HealthYale UniversityYolo County Child Care Planning CouncilYolo County Children’s AllianceYolo County Health and Human Services AgencyYolo County Housing AuthorityYolo County Medical Directors CommitteeYolo County Office of EducationYolo County ProbationYolo County’s District Attorney’s OfficeYolo County’s Public Defender’s OfficeYolo Food BankYouth Gang Reduction, Intervention and Prevention (Y-Grip)

2 0 1 8 P A R T N E R S H I P S & C O L L A B O R A T I O N S

CommuniCare Health Centers is governed by a patient-majority board. The goal is to have a diverse board of directors that helps ensure a broad range of perspectives and healthy dialogue, and who collectively share the values, competencies, and commitment required to efficiently govern the organization.

B O A R D O F D I R E C T O R S

Michael Golde PresidentDavis

Rose Conroy Vice PresidentWoodland

Kimberly MaslaniakSecretary -TreasurerDavis

Rick Baker, MD Davis

Beatriz CabezonDavis

Glenn CampanelliDavis

Iliana ChevezWoodland

Teresa GonzalezWoodland

Eva HurtadoWoodland

Ridge TolbertDavis

Walter WoodardDavis

15

Page 15: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

“ Efficient,

compassionate,

and overall the

best service I’ve

ever had rolled

all in one.”— Davis Community Clinic patient

14

Advanced Valley Eye AssociatesAnthem CollegeBlake Austin CollegeBoston Reed CollegeBrandman UniversityBridgerland Applied Tech. CollegeCalifornia Department of EducationCalifornia Department of Health Care ServicesCalifornia Forensic Medical Group (CFMG)California Northstate UniversityCalWORKS- Yolo CountyCambridge Junior CollegeCarrington CollegeCHILD Project ImplementationColusa County Child WelfareCORE Medical ClinicsCSU, San BernardinoDavis Foot & Ankle CenterDavis Joint Unified School DistrictDixon Migrant CenterEarly Head Start Empower YoloFirst Five & First 5 YoloFrontier Nursing UniversityGolden Days Adult Health CenterGonzaga UniversityHeald College

HICAP Services of Northern CaliforniaHofstra UniversityHoly Names UniversityHealth Resources & Services AdministrationKaiser Client Benefits Advocate ProgramKaiser Medi-Cal Retention Program PilotKansas City University of Medicine and BiosciencesKaplan CollegeLake Erie College of Osteopathic MedicineLead4TomorrowLegal Services of Northern CaliforniaLiebowitz & Brown OptometryLutheran Medical CenterMTINAMI YoloNapa County Office of Education - CalSERVES VIP Service Enterprise programNational Career Education, IncNational Center for Farmworker Health, IncOur Lady of the Lake UniversityPacific Union CollegePalo Alto UniversityPartnership Healthplan of California

Professional School of PsychologyResilient YoloRiver Delta Joint Unified School DistrictRosalind Franklin UniversityRural Prime PreceptorSacramento County Office of EducationSacramento State UniversitySacred Heart UniversitySamuel Merritt UniversityShores of HopeSHRA Contract for HOPWASimmons CollegeSonoma State UniversitySutter Davis HospitalSutter Medical FoundationSutter Santa Rosa Regional HospitalTrinity CollegeTurning Point Community ProgramsUC DavisUC BerkeleyUC Davis Health SystemUS Davis School of Medicine UC San FranciscoUnitek CollegeUniversity of CincinnatiUniversity of MarylandUniversity of PennsylvaniaUniversity of Southern California

University of the PacificWashington Unified School DistrictWestern Clinician’s NetworkWinters Joint Unified School DistrictWoodland Community CollegeWoodland Memorial Hospital/Dignity HealthYale UniversityYolo County Child Care Planning CouncilYolo County Children’s AllianceYolo County Health and Human Services AgencyYolo County Housing AuthorityYolo County Medical Directors CommitteeYolo County Office of EducationYolo County ProbationYolo County’s District Attorney’s OfficeYolo County’s Public Defender’s OfficeYolo Food BankYouth Gang Reduction, Intervention and Prevention (Y-Grip)

2 0 1 8 P A R T N E R S H I P S & C O L L A B O R A T I O N S

CommuniCare Health Centers is governed by a patient-majority board. The goal is to have a diverse board of directors that helps ensure a broad range of perspectives and healthy dialogue, and who collectively share the values, competencies, and commitment required to efficiently govern the organization.

B O A R D O F D I R E C T O R S

Michael Golde PresidentDavis

Rose Conroy Vice PresidentWoodland

Kimberly MaslaniakSecretary -TreasurerDavis

Rick Baker, MD Davis

Beatriz CabezonDavis

Glenn CampanelliDavis

Iliana ChevezWoodland

Teresa GonzalezWoodland

Eva HurtadoWoodland

Ridge TolbertDavis

Walter WoodardDavis

15

Page 16: 2018 RepoR t to the community - CommuniCare Health Centers...2018 brought both threats and opportunities to health centers across the country. We saw ongoing challenges to key provisions

w w w . c o m m u n i c a r e h c . o r g

Photography: Sue Cockrell PeriGraphic Design: Bashore Design

@ c o m m u n i c a r e h e a l t h c e n t e r s c o m m u n i c a r e h c c o m m u n i c a r e h c

CommuniCare Health CentersPO Box 1260, Davis, CA 95617