2018 NEWSLETTER

WIGTON GROUP MEDICAL PRACTICE

Staff Training

The surgery will be closed for staff training from 1pm on :

Thursday 17th January 2019

Wednesday 13th February 2019

Thursday 14th March 2019

As at all other times when the surgery is closed, if you are in need of emergency medical attention, you should phone

NHS 111 Service on: 111

Welcomes and Goodbyes

We are delighted to welcome Dr Rosina Cannone to the team. She has been working in the practice over the past months as part of an international GP training scheme. She has now joined the practice as a part time salaried GP.

We are also pleased to welcome Rebecca Nicholson and Caroline Tweddle, who have both joined the reception/admin team. Rebecca joined the practice back in September. Caroline recently joined the practice at the end of October.

And welcome to Elly Segal who has recently joined the FFT team in October.

We are also pleased to welcome back Susan Hardon, practice nurse, from maternity leave. She will be back working in the practice from January.

We are sad to have said goodbye to Susan Harker, receptionist

who left the practice after working with us for 15 years! We would like to wish her all the best in her new job.

Jan Dobson, part of the FFT team has also left the practice after working with us for 5 years, we would like to wish her all the best for the future.

Christmas Holidays:

The surgery will be closed on Tuesday 25th

December & Wednesday

26th December.

The surgery will also be closed on Tuesday 1st

January.

INSIDE:

Patient Online Access

2

A day In The Life Of A Prescription

3

Extended Access Service

4

W INTER NEW SLETTER 2018

Have you ever wished you could contact the surgery in the evening or at weekends to make GP appointments/order your prescriptions? Help is at hand.

Did you know that you can make appointments with your GP and order repeat prescriptions online?

If you register to use Patient Online Access, you will be given an individual password so that using your computer, tablet or smartphone you will be able to:

Book GP appointments, so you can choose the most convenient appointment

Choose appointments with your preferred GP

Cancel appointments without having to phone the surgery in office hours

Look online to remind yourself of the date and time of your appointments

See a list of your medication, dosage and frequency for acute and repeat medication

Order repeat prescriptions for medication you take regularly

See a list of your allergies (drug and non-drug)

See a list of your immunisations and the dates

Coded Medical Record

Patients can also have access to their detailed coded record. This means that you can:

See information about your consultations, such as dates and the reason for the appointment

Check the result of laboratory tests carried out at the surgery

Remind yourself of the results of past tests, such as blood pressure

See a list of your current and past medical problems and key dates

How will this help me?

Having access to your records might help you to manage your own health and well-being, especially if you have a long-term condition which requires regular monitoring. It also means that you can access your medical information anywhere in the world should you require medical treatment on holiday.

How do I register?

Patient information leaflets and registration forms are available at the surgery reception.

Please note that you will be asked to provide ID if you wish to access your coded medical record, however

well the reception team know you.

And finally…

If you register it will not prevent you from telephoning or popping in to make appointments should you wish, but it will give you the flexibility to choose.

If you would like to talk to someone about Patient Online Access, please call the surgery and ask for Peyton

Page 2

W INTER NEW SLETTER 2018

Paper Prescriptions

Step 1) The prescription is ordered via call, person or online by patient/pharmacy

Step 2) The prescription is received by the reception team who then order the items you have requested

Step 3) This is then printed/requested to the doctors

Step 4) This then goes into the GP pigeon hole to await signature from the GP (this can take 24/48

working hours, standard procedure)

Step 5) The prescription then arrives back at the front office signed by the GP

Step 6) The prescription is then ready to collect by either the patient/someone on your behalf from the surgery . OR is ready to collect by the pharmacy of your choice (South End, King Street or

Dalston)

Step 7) Your pharmacy of choice collects signed prescriptions twice a day

Step 8) Signed prescriptions are then taken back to be dispensed at the pharmacy

THE PRESCRIPTION ALWAYS HAS TO BE SIGNED BY A GP BEFORE LEAVING THE

PRACTICE

Electronic Prescriptions

Step 1) The prescription is ordered via call, person or online by patient/pharmacy

Step 2) The prescription is received by the reception team who then order the items you have requested

Step 3) The prescription then goes straight to the GP via the online workflow manager

Step 4) The prescription is then electronically signed by the GP (this can take 24/48 working hours,

standard procedure)

Step 5) The signed prescription is then sent electronically to the pharmacy of your choice

Step 6) The prescription is then dispensed at the pharmacy

THE PRESCRIPTION ALWAYS HAS TO BE SIGNED BY A GP BEFORE LEAVING THE

PRACTICE

Page 3

A day in the life of a prescription at Wigton Group Medical Practice

Extended Access Service

EVENING / WEEKEND GP AND NURSE APPOINTMENTS IN COCKERMOUTH, MARYPORT & SOLWAY PLAIN

What is Extended Access? The Extended Access Service provides evening and weekend pre-bookable routine appointments with GPs, Nurses and Pharmacists. The service is available in North Cumbria, which makes it easier for you to get a routine appointment at a time that suits you. When are these appointments available? Appointments are available from 6.30pm to 8pm on weekday evenings; 1.30pm to 6.30pm on Saturday and 8.30am to 1.30pm on Sunday. How do I make a Extended Access appointment?

You can request a weekday or weekend appointment via your GP surgery.

Where do I go for my appointment?

Weekday evening appointments will be available at either:

Castlegate & Derwent Surgery, Isel Road, Cockermouth

or Maryport Health Services, Ewanrigg Road, Maryport.

Weekend / Bank Holiday appointments are provided by CHoC (Cumbria Health on Call) at the CHoC Centre, Wigton Hospital.

Remember out of hours call the NHS 111 Service on: 111

All of the staff at Wigton Group Medical Practice would like to

wish all of our patients a very merry Christmas and a happy

new year!

Wigton Group Medical Practice, South End, Wigton, CA7 9QD

Telephone: 016973 42254 Fax: 016973 45464 Website: www.wigtonmedicalpractice.co.uk

Practice Manager: Mrs Lynn Singleton

GPs: Dr Christina Russell, Dr Louise De Cornet, Dr Ganga Nair, Dr Louiza Belghazi,

Dr Jane Cooper, Dr Jessica Ross, Dr Craig Winthrop & Dr Rosina Cannone

Page 4

W INTER NEW SLETTER 2018