2018 human capital forum: employee experience in the ... · 3/21/2018  · fireside chat featuring...

27
2018 Human Capital Forum: Employee Experience in the Digital Era WEDNESDAY, MARCH 21, 2018 | SAN FRANCISCO

Upload: others

Post on 21-May-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

2018 Human Capital Forum: Employee Experience

in the Digital Era

Wednesday, March 21, 2018 | san Francisco

Page 2: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

adMinistrative notes

securityPlease wear your name badge at all times during the meeting.

Please do not leave your personal belongings unattended in the meeting rooms.

Argyle Executive Forum will not be responsible for items left in the rooms.

Mobile devicesPlease do not allow any mobile device to disrupt the meeting while in session.

All devices should be on silent mode.

conversationPlease use areas outside of the ballroom to converse when the meeting is in session.

smokingPlease note that smoking is not permitted in the meeting venue.

The content of this program and the attendee list remain the sole property of Argyle Executive Forum and may not be rented, sold, or given to any outside party or used to market or promote any other meeting. Any such unauthorized distribution represents theft of property for which Argyle Executive Forum will pursue any and all appropriate legal remedies.

Speaker Materials are available upon request, pending availability.

Page 3: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

A comprehensive financial counseling program can positively impact corporate ROI through:

• Increased employee focus and engagement• Better understanding and usage of benefit programs• Reduction of reputational risk

We help create

F I N A N C I A L LY W E L L and engaged workforce

at all levels

a more productive,

© 2018 The Ayco Company, L.P. All Rights Reserved. The Ayco Company, L.P. is a subsidiary of The Goldman Sachs Group, Inc. and affiliate of Goldman Sachs & Co. LLC. Ayco may provide bookkeeping services and tax advice to counseled individuals. Goldman Sachs & Co. LLC does not provide accounting or tax advice to its clients, unless explicitly agreed between the client and Goldman Sachs & Co. LLC. Neither Goldman Sachs & Co. LLC nor Ayco provide legal advice to their clients and you should consult with your legal advisor regarding any potential strategy, investment, financial plan, estate plan or interest in any employee benefit or retirement plan.

For more information regarding Ayco’s business practices and conflicts, Ayco’s Form ADV brochure is available upon request.

Page 4: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 5: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 6: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

More people find jobs on Indeedthan anywhere else.

Sponsor your jobs on the #1 external source of hire.SilkRoad’s study of nearly 300,000 hires found that Indeed provided 65% of

hires—three times as many as CareerBuilder, LinkedIn and Monster combined

To learn more visit www.indeed.com/hire

11%CareerBuilder

8%LinkedIn

2%Monster

65%Indeed

Page 7: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

2018 Human Capital Forum: Employee Experience in the Digital Era (San Francisco)

Wednesday, March 21, 2018 | 7:30aM – 5:10pM

7:30am – 8:30am

Breakfast

8:30am – 8:35am

Argyle Opening Remarks

8:35am – 9:10am

Fireside chat Featuring pandora:

“The Employee Experience at Pandora: Lessons Learned”

Join Kristen Robinson and Adelmise Warner as they discuss Pandora’s exciting workplace culture, key factors that make an ideal employee experience, and why this is crucial in every organization.

Kristen RobinsonChief Human Resources OfficerPandora

Interviewed by:Adelmise WarnerEmployment Counsel and Strategic PartnerPandora

Page 8: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

9:15am – 9:45am

thought Leadership spotLight Featuring indeed:

“The Human Side of Hiring”

In an increasingly automated world, we’re regularly compelled to contend with experiences that threaten to dehumanize us—and the hiring process has not escaped this trend.Join Indeed’s Recruitment Evangelist, Aaron Schwartz, for an in-depth look at candidates’ decision-making and behavior at specific junctures during the hiring journey. You’ll walk away understanding how to establish a strong connection with job seekers throughout the recruiting process and why doing so has the power to transform your talent pool.

Aaron SchwartzRecruitment EvangelistIndeed

9:45am – 10:10am

Networking Break

10:10am – 10:30am

thought Leadership spotLight Featuring servicenoW:

“Transforming the Employee Experience Through Service Delivery”

Creating workplaces that foster innovation and productivity to drive bottom line results is a central concern for every CHRO. Yet so many people today would say that it is not easy to be an employee in their organization and certainly far from frictionless. In their outside lives, employees live in a world where it’s easy to get things done and services experiences are often not only just ok, but delightful. How would the employee experience be different if we treated our employees the same way we treat our customers? What if we put the employee at the center of our HR strategies? In this discussion, we will discuss approaches to reimagining the employee service experience so that our greatest asset, our employees, can get back to the business of moving our organizations forward.

Jen StroudHR Transformation ConsultantServiceNow

Page 9: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

10:30am – 11:15am

paneL discussion:

“Talent Trends Impacting HR in 2018”

Session topics include, but aren’t limited to:

• Transforming talent strategies in the organization

• Aligning talent strategy with the overall business strategy

• Best practices in engaging today’s candidates

• Overcoming workforce challenges and turning it into a competitive advantage

• Creating a resource-rich organization in order to attract and retain the best people and leveraging automation and artificial intelligence

• Attracting and retaining talent for tomorrow’s workforce

• Talent trends impacting HR beyond 2018

Moderator:Jackie McCormickEVP, Chief Human Resources OfficerMechanics Bank

Panelists:Pranesh AnthapurVP Human ResourcesUber

Andrew BartlowHead of Human Resources (CHRO and Vice President)Invitation Homes

Eric HunnVice President, PeoplePremier Nutrition

Michelle PrinceSVP, Global Head Learning & DevelopmentRandstad

11:20am – 11:40am

Networking Break

Page 10: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

11:40am – 12:00pm

thought Leadership spotLight Featuring siLkroad:

“Strategic Onboarding to Drive Business Outcomes”

Unemployment is low, voluntary attrition is high, and organizations are fighting to find and retain the right caliber of talent. What’s more, organizations are struggling to communicate the impact of their people initiatives on business outcomes such as customer service and revenue performance. Join SilkRoad’s Lilith Christiansen, author Successful Onboarding, for a session on what is strategic onboarding and how to leverage strategic onboarding to drive business outcomes.

Lilith ChristiansenVP of Onboarding SolutionsSilkRoad

Page 11: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

12:00pm – 12:45pm

paneL discussion:

“Enhancing Diversity in the Workplace”

Session topics include, but aren’t limited to:

• Defining diversity and inclusion

• Challenges facing in creating a diverse workplace

• Successful initiatives and best practices in identifying D&I issues

• How analytics can measure the impact of successful D&I strategies in your organization

• Leveraging technology to increase diversity in the organization

• Using big data to eliminate workforce discrimination

• Responding to feedback on how diversity and inclusion initiatives impact employees

• Identifying, preventing, and eliminating bias in the workplace

• Future D&I efforts in the organization

Moderator:Suzanne RumseyHead of Global Talent ManagementTiVo

Panelists:Janis HoytChief People OfficerThe Honest Company

Julia MendezPrincipal Business ConsultantPeopleFluent

Donna SalvoExecutive Director, System-Wide Talent ManagementUniversity of California

Guissu Raafat BaierVice President, Human ResourcesInstacart

Page 12: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

12:50pm – 1:10pm

thought Leadership spotLight Featuring ayco:

“Trends in Financial Wellness”

Amongst a growing trend of Financial Wellness program offerings, there is also a growing expectation by employees that their employer will offer some type of financial benefit. With so many options, it can be difficult to make an informed decision that will also align with your organization’s culture and goals.

Join Adam Hills, Senior Vice President and Head of Product Strategy – Wellness, to learn how to identify and segment the marketplace of available financial wellness program models, evaluate program designs, and understand the difference between sustained engagement strategies (what works well) and flawed design (what doesn’t).

Adam HillsSenior Vice President and Head of Product Strategy – WellnessAyco

1:10pm – 2:10pm

Lunch

2:10pm – 2:30pm

thought Leadership spotLight Featuring espresa:

“Engaging Workplace Programs: Understanding Modern Trends”

Curious how top companies engage their employees? Workplace programs have become the latest trend in employee benefits. Alex Shubat, CEO of Espresa, will reveal the best practices that your company can immediately implement to create a company culture that fosters employee engagement using a modern digital environment.

Alex ShubatCEOEspresa

Page 13: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

2:30pm – 3:15pm

paneL discussion:

“Building a High Performance Organizational Culture”

Session topics include, but aren’t limited to:

• Defining culture and how it is linked to the organization’s purpose

• The role of HR in creating and leading a cultural transformation

• How HR can impact organizational culture to align purpose, enhance leadership, and create growth and opportunity in the organization

• Enhancing employee engagement and sustaining a high performing culture

• Cultural barriers encountered and how they are formed

• Main factors that contribute to a high-performing culture

Moderator:Amii Barnard-BahnSenior Vice President, Human ResourcesRiver City Bank

Panelists: InaMarie JohnsonSenior Vice President and Chief Human Resources OfficerPlantronics

Karen RolfesVice President of Human Resources, Capability and TransformationTreasury Wine Estates Americas

David SturtExecutive Vice President, Marketing, O.C. Tanner InstituteO.C. Tanner

3:15pm – 3:30pm

Networking Break

Page 14: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

agenda

3:30pm – 4:05pm

Fireside chat Featuring uber:

“Building an HR Strategy at Uber”

In this session, Liane Hornsey will discuss her journey since taking on the CHRO role at Uber, how the HR and people team is building a strategic direction at the organization, and enhancing the overall employee experience.

Liane HornseyChief Human Resources OfficerUber

4:05pm – 4:10pm

Argyle Closing Remarks

4:10pm – 5:10pm

Closing Reception

__________________________________________________________________________________

*Please note, the agenda is subject to change.

The information, views, and opinions expressed by speakers and other participants at our conferences are those of the individual and do not necessarily reflect the views and opinions of Argyle Executive Forum.

Argyle Executive Forum, its directors and officers, do not guarantee that any information provided by a speaker or other participant is accurate or complete and Argyle Executive Forum does not endorse any opinions that may be presented.

Karen RolfesVice President of Human Resources, Capability and TransformationTreasury Wine Estates Americas

Page 15: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 16: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 17: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 18: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen
Page 19: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

partners

thought Leadership spotlight & app partners

With a rich history in the areas of financial counseling, financial education and investment services, Ayco develops and assists in implementing holistic financial solutions to help our clients achieve their goals. Our clients include Fortune 1000 corporations, entrepreneurs, high-net worth families and individual investors. Learn more at www.ayco.com.

Espresa empowers companies to provide world-class onsite programs that employees love and associate with best places to work. With an intuitive user interface, Benefits teams can easily administer onsite wellness, fitness, and lifestyle convenience services, as well as promote internal programs and events through one platform. Employers can take advantage of a streamlined vendor management by consolidating invoicing and access to a marketplace of prescreened service partners to quickly add popular programs. With Espresa, you’ll also have the analytics at your fingertips to see which programs are most popular and provide a strong return on investment.

ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multistep tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for your employees and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done. For more information, visit: www.servicenow.com.

More people find jobs on Indeed than anywhere else. Indeed is the #1 job site in the world and allows job seekers to search millions of jobs on the web or mobile in over 60 countries. More than 200 million people each month search for jobs, post resumes, and research companies on Indeed, and Indeed is the #1 source of external hires for thousands of companies (sources: SilkRoad & iCIMS). For more information, visit indeed.com.

thought Leadership partners

Page 20: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

partners

thought Leadership partners

SilkRoad allows customers to achieve better business results by maximizing talent potential. SilkRoad is the only cloud platform to deliver personalized talent journeys that activate and engage talent – from sourcing and hiring through onboarding, career development and work transitions. The SilkRoad Talent Activation Cloud goes beyond traditional talent management to create optimal experiences for talent, HR, and leadership, moment by moment, all through an open cloud infrastructure and deep data insights.

Activating talent requires going beyond automating HR transactions and functions. It means acknowledging today’s workplace reality of high turnover and lack of engagement. It means acknowledging that today’s workforce includes more than employees, it includes contractors, gig workers, and consultants. That’s why SilkRoad takes a modern approach to talent manage-ment, helping organizations move from automation through optimization and engagement all the way to full talent activation. This journey provides HR with a meaningful strategic role in the transformation into a culture-driven, outcome based organization.

SilkRoad has helped thousands of companies around the world make the ground-breaking leap from Talent Management to Talent Activation. Proven customer success makes SilkRoad the right choice for companies with the most demanding talent requirements.

Page 21: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

partners

panel & app partners

O.C. Tanner, the global leader in engaging workplace cultures, helps thousands of top companies empower people to accomplish and appreciate great work. The employee experiences we cre-ate, from memorable rewards and recognition, to wellbeing solutions that change lives, help fill workplaces with peak moments that inspire people to achieve.

Every technology we develop, every award we design, every communication touchpoint we craft helps people dream bigger and reach higher. Clients around the globe use our solutions to retain, engage, and attract great talent, inspire innovation, drive performance goals, and live brand values from the inside out.

We help companies in every industry, from Boston to Bengaluru, become great places to work. In 2017, 25 companies on the Fortune 100 Best Places To Work For® list used an O.C. Tanner solution.

Greatness leads to engagement. That’s why encouraging, supporting, and celebrating the pursuit of excellence is essential to creating a culture people love.

Before any organization can become a magnet for great talent, it must first create a culture that people want to engage with. O.C. Tanner helps companies assess their current culture and take steps that connect people to purpose, provide employees with resources and opportunities and invite them to make a difference only they can make. Then, when personal or shared victories are achieved, our technologies make certain they are celebrated and broadcast company-wide to build momentum and create a culture of success.

If you want your organization to become a place where people can’t wait to come to work in the morning, let’s talk. We’re on a mission to make people who do great work the most celebrated people in the world. We believe that starts with creating an engaging culture employees find irresistible. Find out more about how you can influence greatness in your organization at octanner.com.

Page 22: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

partners

For over 40 years, PeopleFluent has worked with diversity leaders in a wide variety of industries to help create successful data-driven programs that fit their specific needs and company objectives. Our suite of Diversity solutions is designed to help firms create a complete and customized Diversity & Inclusion program to meet their business objectives. With PeopleFluent, your company can ele-vate diversity initiatives to a strategic business driver. Our consistent, repeatable, and data-driven approach allows organizations to meet diversity goals and positively impact business outcomes.

panel & app partners

panel partner

Randstad Sourceright is the global talent leader, providing strategies, expertise and solutions that enable companies to achieve a Human Intelligence Advantage. Our proven approach recogniz-es that people are the future of any organization, and that a deep understanding of talent yields a powerful force for business transformation. That is the Human Intelligence Advantage, and it is a vision that is brought to life through Randstad Sourceright’s complete talent lifecycle capabilities. From an industry leading talent analytics platform and technology stack, to a global employer brand practice and proven recruiting strategy process and expertise, to outplacement services, Randstad Sourceright brings a level of capability that spans all types of talent to deliver quanti-fiable impact. Key solutions include recruitment process outsourcing (RPO), managed services programs (MSP), integrated talent solutions and career transition services. Randstad Sourceright is recognized as a leader in its industry by organizations such as Staffing Industry Analysts and Everest Group, as well as the HRO Today Baker’s Dozen rankings.

Page 23: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

partners

breakout session partner

Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-win-ning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable busi-ness success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. This movement culminates annually at the WorkHuman conference, taking place May 30-June 1, 2017, in Phoenix, Ariz. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

senior supporter partners

CIC Plus is an industry leader in employer compliance management for HR, payroll and benefits. We empower companies to manage critical employee information throughout the employee lifecycle using employee tax forms (W-4s, W-2s, ACA), pay statements and HR forms, ensuring compliance and improved HR efficiency. CIC Plus supports the compliance needs of more than 575 organizations covering a wide range of industries, including nearly half of the Fortune 100.

Point B, Inc. helps organizations form, execute, and thrive. With capabilities including Management Consulting, Venture Investment and Advisory, and Property Development, our integrated businesses provide value to the organizations and communities we serve. Our 100% employee-owned firm was named a Best Workplace in the United States by Fortune magazine, and is regularly honored as an exceptional place to work.

Page 24: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

www.globoforce.com

make work more human

throughsocial recognition

The world’s most admired global companies partner with Globoforce to build

inclusive, high-performing cultures that retain and engage your best talent.

Page 25: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

A difference your employees can experience

Meeting ever-increasing governance and regulatory demands—both outside and inside your organization—is more challenging than ever. Free your employees from a sea of paper forms and deliver an improved employee experience. As an industry leader in employer compliance management, CIC Plus helps companies better manage critical employee information throughout the employee lifecycle—ensuring compliance and improving HR efficiency.

Empowering Employer Compliancewww.cicplus.com

A difference your employees can experience

Page 26: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

Management consultants | Property developers | Investors | Business leaders | Doers

pointb.com

Page 27: 2018 Human Capital Forum: Employee Experience in the ... · 3/21/2018  · Fireside chat Featuring pandora: “The Employee Experience at Pandora: Lessons Learned” Join Kristen

content neutraLity poLicy

if you are interested in recommending a speaker for

a future forum, please email:

[email protected]

• argyle is proud and protective of our high standards in ensuring the value of all content presented at our events.

• strict guidelines are in place to ensure that all content presented is balanced and vendor neutral.

• all topics that are covered at our member events are thought leadership-focused and in line with the expectations of our members.

• argyle seeks to prevent overt sales pitches or unbalanced vendor references.

• argyle provides all speakers with content presentation guidelines at the behest of our executive membership.

We ask that all speakers, members and sponsors respect argyle’s

content neutrality guidelines. We thank you for your continued support

for this policy as a way of protecting the high content standards and

trust that argyle has established with its members.