2018 course brochure - icse.ie · • show a basic knowledge of the manned guarding industry. •...

QQI Level 4 in Door Security Procedures and Basic Guarding Skills

QQI Level 6 in Supervisory Security Management

QQI Level 4 in Hotel Reception Skills

OPERA Property Management System Proficiency

2018 Course Brochure

ICSE are one the most experienced providers of

training for the service industries in Ireland with over

15 000 successful graduates

We would be delighted to welcome you on one of

our bespoke training courses

ICSE Offer a 100% Satisfaction Or Your

Money Back Guarantee !!

We are the only training company in

Ireland whose courses are reviewed by

our graduates via eKomi, the world’s most

trusted independent review company

4.9/5

About ICSE

ICSE are Irelands Multiple Award Winning Training Company. In 2017 we were

nominated for, and won two awards at the Prestigious 2017 Irish Institute of Training and

Development (IITD) Award ceremony. ICSE trainers are required to have worked as

supervisors in the sectors in which they lecture. Many have operational experience

which exceeds even our high standards. This ensures they can deliver their courses with

a realism and honesty that commands the respect of learners

We want you to experience our training service first hand and we want to make sure

that there is no risk to you in investing your time and money in training with ICSE.

That is why we are the only security training provider to offer a 100%, no questions

asked money back guarantee to our learners!

We are the only training company in Ireland whose courses are reviewed by our

graduates via eKomi, the world’s most trusted independent review company.

4.9/5 !!

Our Tutor and head of Quality Tony O’Brien received the coveted Rising Star

award for his tireless work in effecting change in the Security industry. We also

received the best corporate social responsibility award for a joint program delivered

with the HSE which provided security personnel with the skills to intervene with

vulnerable people who maybe suicidal.

We are a QQI Accredited training institution with years of experience in all the

sectors we provide the training in. We have delivered over 4 000 QQI Awards to

successful participants across Ireland in 2016 and 2017 alone!

Over 170 5*star reviews on Facebook! The feedback of our learners is extremely

important for us. It allows us to constantly improve and find out more about the

experience and expectations of our learners. We are proud to see so many of our

course participants having such a positive experience!

SECURITY TRAINING

WITH ICSE

QQI Level 4 in Door Security Procedures & Basic Guarding Skills

Guarding Skills

QQI LEVEL 4 IN

DOOR SECURITY PROCEDURES

AND BASIC GUARDING SKILLS

Completing both the Door & Guarding Courses leading

to two QQI Level 4 awards is the perfect solution for

candidates who want the best possible chance to

secure future employment in the security industry

Door Security Procedures

QQI Level 4 – 4N1114

Programme Content

▪ Legislation, Regulations and Standards Governing the

Private Security Service

▪ The Role of Private Security Services

▪ Legal Codes and Practices for Door Security

▪ The Status of the Authorities in Relation to the Private

Security Service

▪ Contrast of In–House and Contract Door Security

▪ Relevant National Labour Regulations

▪ Personal and Professional Qualities Required of Door

Security Personnel

▪ Health and Safety Requirements of Door Security

▪ Loss Prevention and Detection

▪ Reasonable and Necessary Force

▪ Conflict Resolution Techniques

▪ Duties and Procedures of Door Security Personnel

▪ Security Incidents and Emergencies

▪ Security Tools and Equipment

▪ Crime Scene Preservation

▪ Drug and Alcohol Awareness

▪ Recording of Incidents and Liaison with Appropriate

Agencies and Organisations

▪ Communications Skills

▪ Customer Service Techniques

ICSE’s QQI Level 4 Door Security Procedures course covers the

skills, knowledge and theory required by participants to prepare

them for working in the night time economy as a door supervisor.

Following successful completion of the programme, learners may

use this qualification to apply for licensing under the PSA Door

Supervisor (licensed premises) Licence category.

This programme leads to the QQI Level 4 Minor award in Door

Security Procedures (4N1114).

Programme Aims

The aim of this programme is to equip the learner with an

introductory understanding of practical door security duties and

procedures.

Successful learners will:

• Show a basic knowledge of the door security industry.

• Demonstrate a number of practical security procedures.

• Show an awareness of the role of the door supervisor.

• Attain the qualification required to apply for a Private

Security Authority door supervisor licence.

Award Winning Training

•

Freephone: 1800 844 418

www.securityexcellence.net

[email protected]

Dublin Galway Cork 140 Phibsborough Rd Mayoralty House Pembroke House Phibsborough Flood Street Pembroke Street Dublin 7 Galway Cork

Door Security Procedures


Programme Duration

This programme is delivered through blended

learning with 30 hours direct contact and 70

hours indirect.

The direct contact aspect is classroom based

while the indirect is delivered through pre course

work, study time, practice and reflection time.

Pre course work is comprised of a home study

component which covers the more theoretical

aspects of the programme. The more practical

aspects including skills development are

addressed during the direct contact sessions.

Entry Requirements

No previous experience is necessary. A QQI Level 3 Certificate

is desirable, or some equivalent qualifications or relevant life

experiences.

Participants are required to bring the following on the

training day:

• Their PPS number (for course documentation).

• Two recent personal passport size photographs. (These

photographs must have been taken within the last twelve

months, and participant’s names must be printed on the

back).

• A photocopy or scan of participant’s ID such as Driving

Licence or Passport.

Freephone: 1800 844 418


[email protected]


On successful completion of the course,

candidates will receive a QQI Level 4 Award in

Door Security Procedures 4N1114.

To achieve certification, learners will undertake

a number of skills demonstrations and

assignments. An examination is required to be

completed, using a short answer format.

Learners who successfully complete the

programme may use the associated credits

towards a QQI Level 5 Certificate in Security

Studies 5M2110.

Contact us today to book your

place or discuss this course in

greater detail.

Guarding Skills


Programme Content

▪ Legislation, Regulations and Standards Governing the

Private Security Service

▪ The Role of Private Security Services

▪ Legal Codes and Practices of Security Officers

▪ The Status of the Authorities in Relation to the Private

Security Service

▪ Contrast of In–House and Contract Security Officers

▪ Relevant National Labour Regulations

▪ Personal and Professional Qualities Required of

Security Officers

▪ Health and Safety Requirements of Security Officers

▪ Loss and Fraud Prevention

▪ Reasonable and Necessary Force

▪ On-Site Cash Handling Procedures

▪ Duties and Procedures Required of a Security Officer

▪ Security Incidents and Emergencies

▪ Security Tools and Equipment

▪ Procedures for Dealing with a Suspect

▪ Procedures for Loss Prevention and Identification

▪ Crime Scene Preservation

▪ Recording of Incidents and Liaison with Appropriate

Agencies and Organisations

▪ Communications Skills

▪ Customer Service Techniques

ICSE’s QQI Level 4 Guarding Skills course, sometimes referred to

as Static Guarding, covers the skills, knowledge and theory

required by participants to prepare them for working as a security

guard within a shop or patrolling factories, building sites, etc.

Following successful completion of the programme, learners may

use this qualification to apply for licensing under the PSA Security

Guard Licence category.

This programme leads to the QQI Level 4 Minor award in Guarding

Skills (4N1118).

Programme Aims

The aim of this programme is to equip the learner with an

introductory understanding of practical duties and procedures of

those working within the mainstream static and retail security

industry.


• Show a basic knowledge of the manned guarding industry.

• Demonstrate a number of practical security procedures.

• Show an awareness of the role of the security officer.

• Attain the qualification required to apply for a Private

Security Authority static guarding licence.

Freephone: 1800 844 418


[email protected]


Guarding Skills


Programme Duration

This programme is delivered through blended

learning with 30 hours direct contact and 70

hours indirect.



work, study time, practice and reflection time.

Pre course work is comprised of a home study

component which covers the more theoretical

aspects of the programme. The more practical

aspects including skills development are

addressed during the direct contact sessions.

Entry Requirements

No previous experience is necessary. A QQI Level 3 Certificate

is desirable, or some equivalent qualifications or relevant life

experiences.


training day:



photographs must have been taken within the last twelve


back).



Freephone: 1800 844 418


[email protected]




Guarding Skills 4N1118.


a number of skills demonstrations and

assignments. An examination is required to be

completed, using a short answer format.




Studies 5M2110.



greater detail.

QQI Level 6 in Supervisory Security Management

QQI LEVEL 6 IN

SUPERVISORY SECURITY

MANAGEMENT

Successful candidates will gain an understanding of the duties

and responsibilities of a supervisor as well as techniques for

training and assessing staff. Trainees on this programme also

develop their skills in delivering assignments, staff welfare

and operational supervision.

ICSE Security Management

Leading to QQI Level 6 Award in Supervisory Security Management 6N1784

QQI/FETAC Level 6 – 6N1784

QQI/FETAC Level 6 – 6N1784 Programme Content

• The roles and responsibilities of the

modern security manager

• Legislation, regulation and quality

standards in the security industry

• The business of security

• Leadership and management skills

• Designing policy, procedure and operating

guidelines

• Briefing and de-briefing

• The principles of security

• Risk assessment and risk management

• Business continuity

• Employee supervision and motivation

• Human resource management

• Financial management and budgets

• Recruitment and selection techniques

• Staff development

• Personal effectiveness and self-

development

• Delivering an effective security service

• Training delivery

Also including brand new modules:

• Data protection and information

security

• Access control principles

• Event and incident management

procedures

LEARNERS ALSO RECEIVE A LIBRARY OF

RESOURCES AND TEMPLATES IN PDF FORMAT

DURING THE COURSE.

The ICSE Security Management course is aimed at experienced

security operatives wishing to improve their security sector

management skills. Graduates of this programme attain the

knowledge, skills and competencies required by those wishing to

operate at supervisor or management level within a security

company or department.

Successful candidates will gain an understanding of the duties and

responsibilities of a security manager as well as techniques for

training and assessing staff. Trainees on this programme also

develop their skills in delivering assignment instructions, risk

management and operational management procedures.

This course leads to the QQI Level 6 minor award in Supervisory

Security Management

Programme Aims

The aim of this programme is to equip the learner with the

knowledge, skills and competencies required to work at a

supervisory management level within the security industry.


• Show an understanding of the role of the security

manager.

• Demonstrate how to carry out a security briefing.

• Outline the design of a security procedure and site

assignment instructions manual.

• Carry out a security risk assessment and implement

control measures

Freephone: 1800 844 418


[email protected]

Dublin Galway Cork 140 Phibsborough Rd. Mayoralty House Pembroke House Phibsborough Flood Street Pembroke Street Dublin 7 Galway Cork

ICSE Security Management

Programme Duration

This QQI Level 6 minor award is delivered

through blended learning with 50 hours’ direct

contact and 100 hours indirect.



info, study time, practice and reflection time.

The more practical aspects including skills

development are addressed during the direct

contact sessions. Entry Requirements

Previous security experience is necessary. A QQI Level 4

Certificate is desirable, or some equivalent qualifications or

relevant life experiences.


training day:


• A recent personal passport size photograph. (This

photograph must have been taken within the last 6


back).



Freephone: 1800 844 418


[email protected]




Supervisory Security Management 6N1784.


a project and an exam. Learners will also

complete a range of exercises and a

presentation during the course




Operations 6M4980 Contact us today to book your


greater detail.

Leading to QQI Level 6 Award in Supervisory Security Management 6N1784



HOTEL RECEPTION SKILLS

TRAINING AND OPERA PROPERTY

MANAGEMENT SYSTEM

WITH ICSE

z

OPERA Property Management System Proficiency

OPERA PROPERTY

MANAGEMENT SYSTEM

PROFICIENCY

ICSE are delighted to announce that we are Irelands

only independent training provider with OPERA PMS

and the ability to upskill learners in its use

OPERA

PROPERTY MANAGEMENT SYSTEM

ICSE OPERA PMS PROFICIENCY

Programme Content

• Opera Property Management System

• Reservations and bookings

• Room allocations

• Check-in and Check-out procedures

• Billing and cashiering

• Booking via telephone

• Routings

• Adjustments

• Rebates

• Fixed Charges

OPERA PMS (Property Management System) is the MICROS

Property Management System (PMS) used by the leading large

hotel chains in Ireland. Designed to meet the varied requirements

of any size hotel or hotel chain, OPERA PMS provides all the tools

reception or front office staff need for carrying out their day-to-

day duties. The system allows front office or reception staff to

handle reservations, check guests in and out, assign rooms and

manage room inventory. It provides reception or front office staff

with the ability to instantly accommodate the needs of in-house

guests, and handle accounting and billing.

The property management software is configurable to each

property’s specific requirements and this program gives our

learners the knowledge and skill to operate the OPERA PMS

effectively. OPERA PMS provides core property management

capabilities that extend to meet the operational needs of all

hotels ranging from small independent boutiques to large chains.

Only with ICSE ICSE are delighted to announce that we are Ireland’s only independent training provider with OPERA PMS and the ability to upskill learners in its use. This training programme, designed and developed in conjunction with industry experts, provides learners with the knowledge, skills and competencies to effectively manage and operate the OPERA PMS.


Location

All classroom days are delivered in our

specially fitted training nationwide.

Places are limited

Freephone 1800 844 418

or

Email: [email protected]

To secure your place today.

mailto:[email protected]

OPERA

PROPERTY MANAGEMENT SYSTEM

ICSE OPERA PMS PROFICIENCY

Programme Duration

This programme is delivered through 16 hours of

classroom-based training in our specially

equipped training centre. Each learner has their

own computer for the duration of the training

program. The sessions are broken into 4 x 4 hour

sessions over two weekends to minimise the

impact on the learner’s workplace and to

maximise the learning.

The classroom component is provided through a

modern combination of lecture based theory,

practical exercises and scenarios to deliver an

interactive, engaging and challenging learning

experience for all.

Entry Requirements

• Entrants require a minimum Level of B2 in English

• Entrants should have qualifications at Level 3 minor

award or similar (learners may gain entry to the

programme if they have relevant occupational or life

experience)

• Willingness to learn and desire to develop new skills

and competences

Participants are required to bring the following to their

training programme:



photographs must have been taken within the last

twelve months, and participant’s name must be

printed on the back).



• ‘Dress to impress’ – professional attire welcome!



learners will receive:

• ICSE Certificate in Opera Property

Management System Operations

The total cost for this 4 half-days programme is

only €350. Price includes: all course materials

and notes; course certificates; refreshments.


place on 1800 844 418 or

[email protected]

Programme Certification

Course Cost

Who is this course for?

✓ Applicants currently working in the hotel

sector who wish to upskill and apply for

reception roles within their organisation.

✓ Applicants who work in a hotel that recently

adopted OPERA and wish to improve their

knowledge and skills of the system.

✓ Hotel employees who require up skilling in

OPERA but don’t have the time to complete

the training on site.

Hotel Reception Skills

ICSE Hotel Reception

Skills (incl. QQI Level 4)

Incorporating QQI Level 4 Award in Front Office

Operations and training in the world famous

OPERA Property Management System (PMS)

ICSE Hotel Reception Skills

Leading to a QQI Level 4

in Hotel Front Office Operations

Programme Content

• Hospitality and tourism in Ireland

• Understanding the role of a hotel front

office receptionist

• The hotel grading system

• Personal effectiveness in the workplace

• Legislation and regulation

• Communication and etiquette

• Customer service skills

• Effectively handling complaints

• Opera Property Management System

• Reservations and bookings

• Room allocations

• Check-in and check-out procedures

• Billing and cashiering

• Booking via telephone

• Routings

• Adjustments

• Rebates

• Fixed charges

• Use of hotel terminology

• CV writing and interview preparation

ICSE’s Hotel Reception Skills programme is designed for those

seeking to start or progress in a career in Ireland’s expanding

hotel industry.

The programme provides candidates who aspire to a career in

hotel reception with the highly sought-after knowledge, skills and

competencies that put them clearly ahead of their competitors.

This programme combines all of the soft skills required to work in

Irelands most prestigious hotels with the technical knowledge of

Opera Property Management System (PMS). Opera PMS is an

advanced booking/reservation system favoured by Irelands

leading hotel chains. Successful candidates on the ICSE Hotel

Reception Skills programme also receive a QQI Level 4 award in

Hotel Front Office Operations, a huge addition to any résumé .

This program is your key, whether you are entering the service

industry for the first time or seeking to progress in the sector.

Course Aims

The aim of this programme is to provide learners with the

practical knowledge and skills required to operate under

supervision as a Front Office Receptionist in the hotel industry.

Course objectives:

• To teach learners the communication and service skills relevant to the hospitality sector.

• To familiarise learners with the various pieces of legislation and regulation which can affect the hospitality sector.

• To give learners an understanding of the importance of presentation, etiquette and service standards within the hospitality sector.

• To explore with learners the structure, background and grading of the Irish hotel industry.

• To explore modern technology as it relates to the hospitality sector, including operating a modern Property Management System (PMS).

Places are limited

Freephone 1800 844 418

or

Email: [email protected]

To secure your place today


Location

All classroom days are delivered in our

specially fitted training rooms nationwide.

mailto:[email protected]

ICSE Hotel Reception Skills

Leading to a QQI Level 4

in Hotel Front Office Operations

Programme Duration

This programme is delivered over 155 hours

through a mixture of home study and classroom

work. The classroom days are delivered over three

weeks in a mixture of two- or three-day weeks.

The classroom component is provided through a

modern combination of lecture based theory,

practical exercises and scenarios to deliver an

interactive, engaging and challenging learning

experience for all.

Candidates are required to complete additional

home study during their programme.

Entry Requirements

• Entrants require a minimum Level of B2 in English

• Entrants should have qualifications at Level 3 minor

award or similar (learners may gain entry to the

programme if they have relevant occupational or life

experience)

• Willingness to learn and desire to develop new skills

and competences

Participants are required to bring the following to their

training programme:



photographs must have been taken within the last

twelve months, and participant’s name must be

printed on the back).



• ‘Dress to impress’ – professional attire welcome!

Who is this course for?

✓ Applicants entering the work force for the

first time or returning to the work force.

✓ Applicants who enjoy working with people

and the excitement of working in the

service industry sector.

✓ Applicants currently working in the hotel

sector but who wish to upskill and apply

for reception roles within their

organisation.


On successful completion of the course, learners will

receive:

• QQI Level 4 Minor Award in Hotel Front

Office Operations.

• ICSE Certificate of Achievement in Hotel

Reception Skills.

• ICSE Certificate of Attendance in Opera

Property Management System.

• Fit-for-purpose résumé.

The total cost for this 8 day programme is only

€615 (€595 + €20 QQI Cert Fee). Price includes: all

course materials and notes; course certificates;

refreshments. Contact us today to book

your place on 1800 844 418

or [email protected]

Programme Cost

Programme Certification

CONTACT US

USUS

We are always here to help and provide you with more information about our bespoke

Freephone: 1800 844 418 E-mail: [email protected]

We are always here to help and provide you with more information about our bespoke

courses, funding opportunities and much more. You can reach us on any of the

numbers provided below.

Freephone: 1800 844 418 E-mail: [email protected]

HEAD OFFICE CORK TRAINING CENTRE DUBLIN TRAINING CENTRE Mayoralty House, 2nd Floor, 1st Floor, Flood Street, Pembroke House, 140 Phibsborough Rd, Co. Galway Pembroke Street, Phibsborough, Phone: +353 (0)91 534918 Cork City. Dublin 7 Phone: +353 (0)21 2398699

2018 course brochure - icse.ie · • show a basic knowledge of the manned guarding industry. •...

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