Collaboration at Scale: Problem Types & Strategies11-Oct-2017

Collaboration at Scale

Designed for Scrum-centric organizations with more than 10 Scrum teams, the Collaboration at Scale webinar series provides focused, outcome-driven solutions to collaboration problems faced by Product Owners, ScrumMasters, and Development Teams.

Produced by the Scrum Alliance and Conteneo, Inc., we’re proud of the many distinguished experts who share their wisdom in our series.

Luke Hohmann

2 Harry Max

2-4 WEEK SPRINT

DAILY SCRUM MEETING

(EVERY 24 HOURS)

POTENTIALLY SHIPABLE PRODUCT INCREMENT

SPRINT BACKLOGPRODUCT BACKLOG

3

Common Scrum Challenges

Tech Debt

Release Planning

Roadmap

Retros

Liftoffs

Refining

Value-Based

Backlogs

Priorities

Depend-encies

Done, Done

CI/CD

TODAY:Impact Mapping

Oct 2017: Problem Type Strategies

Product Discovery

Partner Engagement

Which kinds of problems are you facing?

• Unclear requirements / bad user stories• Backlog changing too frequently• Too much technical debt• Product isn’t accepted in the market• ”Command and Control” Management• Too many meetings in Scrum

4

Multi-select POLL QUESTION

Agenda

1 Problem Types and Strategies2 Strategies, Cynefin and Wickedness3 Scrum-centric Problem Strategies4 How To Use This

5

Let’s Explore Some “Problems”

6

Problem is an Overloaded Term

7Creativecommons.org/licenses/by-nc-sa/2.0Bjoern Lauer

Difficulty to solve

Impa

ct

Trivial

Smal

lEp

ic

Unsolvable

Potential Impact

Difficulty to Solve

Difficulty to solveTrivial

Smal

lEp

ic

Unsolvable

Impa

ct

The Problem is Not the Problem

Trivial

Smal

lEp

ic

Unsolvable

Impa

ct

Bjoern LauerCreativecommons.org/licenses/by-nc-sa/2.0

Difficulty to solve

Words help us think

We Cope with Issues

Difficulty to solveTrivial

Smal

lEp

ic

Issue

Impa

ct

Unsolvable

Cope

Sometimes Issues are Quite Adorable

Difficulty to solveTrivial

Smal

lEp

ic

Issue

Impa

ct

Unsolvable

Cope

We Solve Dilemmas

Difficulty to solveTrivial

Smal

lEp

ic

Issue

Dilemma

ProblemImpa

ct

Unsolvable

SolveCope

We Solve Problems

Difficulty to solveTrivial

Smal

lEp

ic

Dilemma

ProblemImpa

ct

Unsolvable

SolveCope

Issue

We Manage Predicaments

Difficulty to solveTrivial

Smal

lEp

icIm

pact

Unsolvable

Solve ManageCope

Dilemma

Problem

Issue

Predicament

We Mind Quagmires

Difficulty to solveTrivial

Smal

lEp

icIm

pact

Unsolvable

Quagmire

Solve Manage MindCope

Predicament

Dilemma

Problem

Issue

We Plan for Crises

Difficulty to solveTrivial

Smal

lEp

ic ELECrisis

Impa

ct

Unsolvable

Solve Manage Mind PlanCope

Quagmire

Predicament

Dilemma

Problem

Issue

The Full Spectrum

Difficulty to solveTrivial

Smal

lEp

icIm

pact

Unsolvable

Solve Manage Mind PlanCope

Quagmire

Predicament

Dilemma

Problem

Issue

CrisisELE

What has your attention now?

• An Issue• A Dilemma• A Problem• A Predicament• A Quagmire• A Crisis• An End of Life Event

19

POLL QUESTION

Strategies, Cynefin and Wickedness

20

Problem Taxonomy – Cynefin Behaviors

21

BehaviorsStrategies

22

• Long time horizon• Inertia • “Failure” is catastrophic • Multiple actors• Values

Wicked Problems

• Clearly defined• Shorter, often repeating time horizon• “Failure” not catastrophic • Knowledge / Economics driven

Technical Problems

23

Technical Wicked

Scrum-centric Problem Strategies

24

Difficulty to solveTrivial

Smal

lEp

ic ELECrisis

Impa

ct

Unsolvable

Solve Manage Mind PlanCope

Quagmire

Predicament

Dilemma

Problem

Issue

2-4 WEEK SPRINT

DAILY SCRUM MEETING

(EVERY 24 HOURS)

POTENTIALLY SHIPABLE PRODUCT INCREMENT

SPRINT BACKLOGPRODUCT BACKLOG

Summary

26

Summary: The Problem is not the Problem!

• Claiming everything is a problem is a problem because it suggests that we can approach every “problem” using the same strategy.

• We need to use different strategies when solving problems so that we can maximize our ability to “solve” the problem.

27

What do you want for the Dec 2017 webinar?

• Distributed Team Liftoffs / Kickoffs• Buyer and User Personas• Synchronizing Short-Term and Long-Term Backlogs• How to Prioritize a Backlog• Facilitating Online Meetings• User Teardowns• How To Implement Lean Coffee at Scale• Analyzing Retrospective Data at Scale• Beyond Budgeting / Agile Portfolio Management• My desired topic isn’t listed – email luke.hohmann@conteneo.co

28

POLL QUESTION

Discussions

29

Thank you for attending.

Our next webinar is 08-Nov-2017 on Budgeting and Agile Portfolio Management.

Luke Hohmannconteneo.co

Harry Max