2016 sustainability report - csloxinfo loxinfo... · the internal audit is an independent...

2016CARESUSTAINABILITYREPORT

SustainabilityReport2016

CS LO

XINFO

PUBLIC

CO

MPAN

Y LIMITED

SUSTAIN

ABILITY REPORT 2016

TOMORROWFOR

CS LOXINFO PUBLIC COMPANY LIMITED

CS LOXINFO PUBLIC COMPANY LIMITED90 CW Tower A, 17th-20th Floor,Ratchadapisek Road, Huai Khwang, Bangkok 10310, ThailandCustomer Support: (66) 2263 8222Office: (66) 2263 8000 Fax: (66) 2263 8037www.csloxinfo.com

Sustainability is the key to our survival on this planetand will also determine success on all levels.Shari Arison

BetterFuture

ForEveryone

TABLE OFCONTENTS

Sustainability is the key to our survival on this planet and will also determine success on all levels.

04Message from the Chairman of the Board of Directors and the Chairman of Sustainable Development Committee

05 Sharing Success

07

09

Business Goal and Sustainability

Our Business, Product and the Customer

07 Vision / Long-Term Goal / Mission08 Policy on Establishing the Enthusiasm on

Sustainable Development Committee

09 One Stop ICT Service Business 10 Our Products and Services12 Service Strategy12 Marketing Strategy13 CS LOXINFO’s Customer Base 13 General Information14 Important Operational Results During

a Period of 3 Years

19

14

Governance and Sustainability

Business Management and Sustainability

19 The Board of Directors and the Organizational Structure - Economic Dimension - Environmental Dimension - Social Dimension21 Good Corporate Governance 21 Sustainable Development22 Risk Management and Supervision22 Stakeholders’ Opinion23 Board Self-Assessment23 Corporate Governance23 Anti-Corruption

14 Our Service Standard and International Standard Quality15 Prestigious Awards17 Response to Customers’ Various Needs17 Our Service Quality and Credibility 17 Confident After-Sale Service17 Customers’ Personal Information Protection18 Keeping Customers’ Satisfaction18 Collaborating with Our Partners

24

29

36

45

Our Employees

Our Environment

Our Society and Community

Appendix

24 From Our Employees’ Hearts25 Respect to the Human Rights25 Equal Recruitment and Selection of Employees 26 Employees Support to Continuously Develop Their

Knowledge and Skills27 Policy and Remuneration for Management and Employees27 Promotion of Work-Life Balance and Good

Relationship

29 Energy Consumption 30 Reduction of Energy Consumption - Direct Emission of Greenhouse Gas - Indirect Emission of Greenhouse Gas - Waste Quantity and Disposal 32 Disclosure of Environmental Information32 Environmental Management33 Efficient Resource Consumption34 Electrical Power Management in the Data Center35 Safety Activities

37 CS LOXINFO’s Promotion and Support for The Office of the Non-Formal and Informal Education

39 Sample of Activities

45 Data Presentation in This Report 45 Selection of Information to Present in This Report45 Report Quality Control46 GRI Content Index

CS LOXINFO PUBLIC COMPANY LIMITED90 CW Tower A, 17th-20th Floor, Ratchadapisek Road, Huai Khwang, Bangkok 10310, ThailandCustomer Support: (66) 2263 8222Office: (66) 2263 8000 Fax: (66) 2263 8037www.csloxinfo.com

MESSAGEFROM THE CHAIRMAN

Chairman of the Board of DirectorsCS LOXINFO PLC.

Mr. Wichian Mektrakarn

OF THE BOARD OF DIRECTORS AND THE CHAIRMAN OF SUSTAINABLE DEVELOPMENT COMMITTEE

The sustainability development is an international framework upon which national and global organizations up to company scale cooperate for the purpose of making practical use of it concurrently with carrying out particular activities and strategies that belong to each individual entity.

The sustainability development aims to respond to the question of economic needs while maintaining an ability to help the underprivileged in society and embrace the environment and natural resources in addition to creature and non-living things for our descendants in the future to be able to sustainably carry out social and economic activities at all times. Otherwise, to simply explain this, it is not to merely expect so much wealthiness whereas the surrounding is ruined, and then nothing is left for our descendants or others in the current society and nothing left for others in the future in accordance with the concept and reasons of sustainability for the global society in long term.

CS LOXINFO PLC. is pleased to be part of collaboration on the sustainability development of the global society. The vision is defined as follows: “moving forward the long-term sustainability by consistent creative development and social responsibility for the purpose of customers’ happiness and shareholders’ reasonable return on investment.”

In materializing our strategic plans to carry out our business activities, our employees and executive management help each another do thinking, develop and improve our products, services, and operat ional procedures on a continuous basis, and simultaneously take into account both negative and positive impacts on the global society, nature, living and non-living environment by making efforts to bring bringing about positive effects in every aspects towards the overal l society in an aim to awakening awareness on the sustainability development for every individual employee. This is because every life is considered a part of the global society. Further, in considering the corporate governance, our Board of Directors has set up a direction for the management to follow in compliance with the framework of transparent and fair corporate governance as well as engagement in relevant activities such as Planting Golden Shower Tree on the Roadside, Planting Beautiful Tree for the King Activity in Nakhonsawan Province, Mangrove Foresting Activity in Samutsongkhram Province, Playground Relandscaping Activity in Ladprao 34 Community, and Cleaning Turtle Pond and Beach Garbage Removal Activity at the Sattahip Naval Base.

Chairman of the Sustainable Development CommitteeCS LOXINFO PLC.

Mr. Anant Kaewruamvongs

The sustainability development is to produce, to consume, to live, and to use without destroying the nature and others for the purpose of letting the nature and creature grow up and flourish for our descendants in the future

04 Sustainability Report 2016

Mr. Anuwat SanguansappayakornChief Financial Officer

Giving importance to the sustainability, our finance department completely and accurately discloses financial information that suffices for investors’ decision -making. With our careful cash flow and fluidity management we have our risk management policies in all areas in a strict manner.

Dr. Somchai KittichaikoonkitVice President-Marketing and Sales

For over 20 years, we have been concentrated on presenting products and services of quality that meet customers’ needs. We have improved new products and services and launched them to the marketing for today’s customer groups and our target groups on a continuous basis from Internet services for corporate customers to ICT solution, Data Center, high-speed Internet for condominiums, and cloud computing services etc.

Recently, we have learned and improved ourselves a lot both in authentically practical technology, risk management at suitable levels, continuous provision of services, consistent development, and social responsibility etc. Based on our understanding on customers’ real needs and expectations, we are enabled to develop our services that exactly respond to the target groups and stakeholders’ needs. Therefore, we realize that we must make ongoing efforts in order to reach the goal to become our customers’ partner or business partnership that is improved and developed for the sustainability.

Mr. Surasak UthayopasVice President Technical and Operations

The growth in Internet use has constantly been sharp from expansion of business, communication, social network use, and entertainment, resulting in changes that occur in our business operation. Providing quality services is an essential factor to be amended in its operational system, and knowledge and competency development are then required to catch up with changes that happen.

We have a direction to develop our service quality to make it consistent with changes by using ITIL FRAMEWORK and ISO as guidelines in our development of management and services to bring about constant improvement and adaptability. In addition, we have a human resource development policy to give technical knowledge on the overall service business administration, and management for our employees to be prompt to provide services that vary based on customers’ needs along with further improvement on a continuous and sustainable way.

SHARING SUCCESS

05CS LoxInfo Public Company Limited

Our human resources management direction focuses on a procedure to acquire competent people having suitable qualifications for our organization support of our human resources to develop their knowledge and skills on a continuous basis so that they can grow and have a good quality of life. We also constantly emphasize on communication at the point and our organizational operations. We organize suitable fringe benefits and remunerations to maintain employees for them to be able to efficiently work their duties in consistence with the organization’s goals and to be happy at work.

Mrs. Netina BoonchaisereeAssistant Director of Human Resources

Department

The Internal Audit is an independent department directly reporting to the Audit Committee. It has a duty to support our organization for the good corporate governance. It covers the internal audit, risk management, financial report, and compliance with important rules and regulations. It focuses on carrying out internal auditing, analysis and assessment in support of creative audit systems, and presents collaborative and preventive internal audit suggestions and supports the internal activity independently on a continuous basis.

Ms. Nusara WimananAssistant Director of Internal Audit

Mrs. Suwanund JetsawangsriDirector of Customer Service

The most important role of the customer support department is to provide after-sale services. The main unit is the call center that provides service to customers at the first level as it was the first touch point. The important role of the service is not an easy task only having smiling and enthusiasm to serve, but this requires devotion to help them with dedication to listen to customers’ problems and needs. It continuously looks out and follow up with customers’ results of use our services. It has to cooperate with all departments to collaboratively solve problems quickly to satisfy customers. “We have long and extensive experienced human resource to serve the policy and good operational plannings, equipment and new tehcnologies that support our works and trainings on knowledge for our employees on a continuous basis. We also have constant service improvement and development with operational assessment and evaluation, which is the most important part to satisfy our customers for them to trust in our services and to finally build up long-term relationship with them


MISSION

VISIONStrive towards long term sustainability

By continuous development and innovation,And with social responsibility

To bring happiness to our customers and employeesAnd make reasonable profits for our shareholders

CS LOXINFO PUBLIC COMPANY LIMITED

A leading provider of ICT in Thailand

CSLAD VENTRUE PUBLIC COMPANY LIMITED

TELEINFO MEDIA PUBLIC COMPANY LIMITED

A famous application service provider via mobile phones

The number one media provider of telephone

directories of individuals, agencies and organizations

ADV TMC

LONG TERM GOALOur corporate objective or long term goal is to develop and provide quality

product and service, in order to be the leading ICT service provider, satisfied and trusted by our customers, in accordance with our vision

BUSINESS GOAL AND SUSTAINABILITY

CS LOXINFO’S


We have a committee responsible for the corporate sustainable development management that sets up the policy, strategy and plans in accordance with the company’s objectives and the international standards. The Sustainable Development Committee – SDC) performs as a working group in relation to operations on the sustainable development initiatives, building a confident sentiment on such operational plans in the direction of the company’s objectives and the international standards. The SDC is obliged to directly report progress on the sustainable development operations to the Board of Directors on a continuous basis. It must strive toward the social, economic and environmental sustainability. Therefore, the Sustainable Development Committee (SDC) had prepared the SD report for the Board's approval.

2014 The Board of Directors has an idea to prepare a sustainability

report in order to demonstrate that, in addition to the good corporate governance, we take into our consideration the public at large including the society and environment.

2015 We had a Sustainable Development Working Group (SDW)

adopting the G4 Global Reporting Initiatives (GRI) as a framework to present our operational results.

2016• The Sustainable Development Committee (SDC) was

established to perform its duties regulated in the policy and framework consistent with the company’s goals, to support and supervise the follow-up on results, to revise the operations to cover social and environmental aspects as well as stakeholders in complete and continuous approach. This Committee is comprised of 9 members of high executive levels from many departments, acting in compliance with the policy and directly reporting to the Board of Directors.

• The Official Sustainable Development Working Group (SDW) was established by adopting the G4 Global Reporting Initiatives (GRI) as a framework to present our operational results from January 1st until and ended on December 31st, 2016. The conduct of report included 12 representative members from executives in the operational levels from different chains of command, performing on moving forward the strategy and determined policy by approval of the heads of departments and directly reporting to the Chief Executive Officer and Managing Director.

• The Sustainable Development Committee Charter was issued to regulate the power, duties, and responsibilities of the Corporate Sustainable Development Management Committee, to clarify the elements of the Corporate Sustainable Development Management Committee, the terms of their entitlements, and meeting agendas.

POLICY ON ESTABLISHING THE ENTHUSIASM ON SUSTAINABLE DEVELOPMENT COMMITTEE


OUR BUSINESS, PRODUCT AND THE CUSTOMER

CS LOXINFO PLC. is one of the industry leaders providing comprehensive ICT services, having a strength from our business operations offering comprehensive ICT services in the form of One Stop ICT Service giving availability of a variety of sevices such as Leased Line Service, Managed Service, Data Center Service, Cloud Computing Service, and infrastructure services for Internet connection. All of our services consistently and securely meet customers’ needs in their business operations with an emphasis on high-quality services that are also flexible for their various needs under the ISO safety standards. Therefore, they can be confident in our completely efficient and safe services in order to fulfil people’s needs in the digital age. Moreover, we provide the high-speed Internet service for condiominium residents (NET X) living along the BTS skytrain lines, which is deemed a new alternative for customers to use a quality service at a more reasonable level of prices, and the Software as a Service (SaaS) for the SME group. The latter is a form of selling online software through the Internet network channel as a basic service that assists SME entrepreneurs in increasing their operational efficiency for the purpose of competitiveness against giant or foreign entrepreneurs in long term by lowering their investment burdens together with after-sale services that will move them forward accurately. We bring the connection technology in development with moving the Thailand 4.0 digital service forward in order to smoothly operate the business and be ready for competition in our full potentials that meet customers’ needs, along with our trustworthly after-sale services.

The business organization support of CS LOXINFO is only neither an implementation nor enabling a corporate entity to efficiently use Internet, but it also has an objective to provide 3C (Connect, Continue, Create) services so that customers and different stakeholder groups gain maximum benefits from using comprehensive ICT in their business operations.

C1: Connect is the primary goal that is deemed fundamental to our services. It enables corporate organizations to efficiently carry out their business. Another thing that matters in relation to this service area is the security. In addition to

ONE STOP ICT SERVICE BUSINESS

the efficient connection, the security is required as corporate information is essential and priceless. Furthermore, we view that corporate customers are supposed to use this service from a service provider that designs and manages the system, or one serving SI (System Integrator) that is ready and competent to provide One Stop ICT Service capacitating every element of the system to operate coherently and securely. Therefore, we serve a comprehensive service range covering Managed Internet Network, Firewall and Security Solutions, Wi-Fi and Lan Network Solutions, Virtualization and Cloud Computing Solutions, CCTV and Security Solutions, VDO Conference Solutions, and Integrated and Total ICT Solutions. These services mainly take customers’ needs into account such as the matter of componets to be installed by not adhering to any one particular brand, but the component selection from a brand is based on its specifications suitable for functionality and customers’ true needs.

The following goal is C2: Continue on how to maintain an operational system to continue working despite any situation occurrence regardless of a disaster or political demonstration etc., but a corporate organization still carry on its business while such event does not have any impact causing a loss of data, down system, or inaccessibity to workplace to get on duty. We serve the Business Continuity Plan service by bringing an ICT solution to assist in planning and providing this service to corporate organization i.e. using Cloud Storage for data backup, or DR site as an emergency office. Our prominent feature is that we have the availability of our own standard Data Center, and a large and efficient cloud computing system along with teams of expertise in all areas.

C3: Create is our ultimate goal. We would like to see an organization that adopts an ICT solution to run their business and realize a benefit of it in developting its potentials or capability in Internet, Virtualization and Cloud Computing areas etc. for the purpose of creating an opportunity, innovation, or profits developed and increased from what it has at hands.


This is not only our service goal for customers. We adopt these 3C goals as a direction to develop our own organization as well in order to be a quality service provider capable of continuously taking care of our customers and developing new innovations to be used in further, and providing good services for a “competitive advantage” of being a provider of comprehensive ICT services.

We have a 3C service policy to reinforce the strategic planning of the digital service of the government sector that gives a great priority to Thailand’s strategy in order to grapse this new opportunity strengthening the country’s economy and society in a sustainable way by using the potentials of digitization to move forward the value chain of Thailand’s economy to reduce labor costs and improve efficiency of production efficiency and telecommunication technology equipment that will be connected to equipment and machinery through Internet of Things (IoT) communication. In the meanwhile, the advanced computer ability will assist in analyzing big data relating to manufacturing, logistics, and sales. In the future, many factories will be more flexible than they currently are in terms of product manufacturing with more customization and higher efficiency. The manufacturing will be faster. The costs will be saved, and

the quality will be higher, which will enter into the industrial age called Thailand 4.0.

Today, Thailand’s digital economy makes immense revenue and tends to grow by marking a quantum leap forward. By that, there are three curcial factors moving and promoting the country’s GDP level: 1) increased accessibility of high-speed Internet network 2) increased capability of human resources in manufacturing and 3) new digital industry i.e. e-commerce and financial service transactions via mobile phones. By these reasons, our technology is capable of responding to our corporate customers’ needs or directly meeting our target SME group that has a chance to access our services promoting their overall business image, enabling the emerging technology services in Thailand to sustainably develop.

OUR PRODUCTS AND SERVICES

We set up our vision on One Stop ICT Service as a ICT leader providing comprehensive ICT services to business organizations. Our strength is based on the fact that we own ICT infrastructures including Internet gateway, Data Center, Cloud Computing, and Internet Network connection infrastructure system together with teams of professional engineers capable of collaborating with both domestic and overseas partners by not adhering to any one particular brand, and they have eventually been entrusted.

1. Leased LineOur main revenue is generated from the Leased Line service

that is considered an Internet service of high quality and flexible for customers’ various needs. In spite of increasing in domestic consumption of this service line, the revenue in this section has been steady due to unfavorable economic conditions and competition in prices from giant entrepreneurs, causing contant price drops.

Although the revenue of Internet services for corporate customers tends to slowly grow, we can always increase the number of customers (circuits) and corporate customers have continuously used the services. We emphasize on providing quality Internet services to corporate customers, which is deemed a strategy to expand this customer base rather than competing on prices of compromised quality.

2. One Stop ICT Services for corporate customersThe ICT solution services for corporate customers have

potentials to grow more as the market of these services and customers’ need have dramatically expanded because every organization currently implements ICT system to reduce their expenditure and enhance their potentials on competitiveness, regardless of Internet, Computer, and Communication. This market includes 2 major service provider groups: the first group is the international service provider that is usually from overseas, presenting fixed products, services, and management. Their services may be barely comprehensive. Otherwise, when it comes to comprehensive service presentation, the prices are quite high and merely suitable for giant organizations. The second group is the local service provider that is usually in small-to-medium size. They have their field of expertise and may not comprehensively meet their customers’ needs. To this point, CS LOXINFO is a company ready to provide services

“Connect, Continue, Create” Reinforcing strategic planning ofDigital Service “Thailand 4.0”


to both mentioned groups abreast of professional teams and readiness of network system together with reasonable price proposal that meet our customers’ needs at best.

Type of domestic customers’ needs • Corporate customers in need of a single one stop ICT service

provider in order to alleviate inconsistent operational risks in terms of ICT system, Network system, Internet and Data Center, and Infrastructure as a Service (Iaas) cloud computing system.

• Organizations in need of equipment, hardward and software from different yet compatible brands by selecting them based on utmost functionality and their met needs rather than lower price issue.

• Organizations that lack readiness of IT personnel; therefore, they need to use a variety of expertise including Internet, computer, and communication in order to synchronize their ICT system operations.

• Customers in need of credible domestic service providers having a security system that meets the standards and offering quick after-sale services along with instant and timely solutions.

3. Data CenterRecently, the Data Center has sharply grown on a continuous

basis following customers’ increasing market’s needs in many industries.

CS LOXINFO’s Data Center customer groups• Corporate customers in need of migrating their ICT system

from their office into a Data Center for more efficiency and security of their operational system, and to reduce investments in purchasing hardware, software, or building a server room or their own Data Center of which the construction requires electrical and cooling systems that must meet the standards, causing high value of investment.

• Customer group in the content business that has increasingly expanded due to popularity of today’s consumers watching more streaming via their PCs in their residence or via smartphones or tablets.

• Financial institution customer group in necessary need of a backup system or site in response to disasters and unexpected events or to enhance their Internet transaction business efficiency.

• Customer group providing online services i.e. games, e-commerce, social applications etc. that tends to grow on a quantum leap basis as a result of Thai people’s more confidence in Internet transaction activities.

In today’s Data Center business, some service providers open their new Data Centers in other provinces, but we still can meet the needs of customers who would like easily accessible Data Centers with availability of comprehensive services, which is considered our strength.

4. High-speed Internet for condominium residents (NET X)

In 2016, we lauched our High-Speed Internet service for condominium residents living in more than 250 condominiums located along the BTS skytrain lines. It has received a good feedback thanks to our existing infrastructurs and Internet service resources. The bandwidth rate reducing at night time because the majority of customers are corporate organizations mainly using Internet in business hours; therefore, we can do a marketing with the condominium resident group at a lower price range, but the service remains of quality and the Internet speed can meet this customer group’s needs in absence of tied-in additional and unnecessary services.

At present, the proportion of income generated from the high-speed Internet services for this customer group accounts for 2% of the company’s total revenue. We still have a plan to expand more service territory for the condominium resident customer group, making this service tend to more sharply grow and would further be our important revenue.

5. Software as a Service for SME groupWith our experiences and potentials of being a comprehensive

ICT service provider, we have always notices problems in using software services faced by corporate organizations. CS LOXINFO PLC. hence developed a brand-new software named Software as a Service or SaaS, an online software service to meet the needs of using and solve problems of old software that corporate organizations have constantly encountered.

Software as a Service is a software service that definitely transforms the old form of this service requiring software installation in computer or servicer into an online use where users can use the softward through a browser where Internet connection is required. This means a user’s computer will solely function as an output display and command input unit. The software processing and data storage will be CS LOXINFO’s Data Center that has a security standard and is always under care of officers. In foreign countries, the online software service especially the Software as a Service is a ground-breaking wave that is highly popular among SME group as they can use this service as if it was tab water or electrical power in absence of high investment. It is just opened and instantly usable. The starting service fee is affordable for SME group. It reduces costs of investment in hardward and software license and alleviates the IT management complexity. For a few years, world-class giant software and Internet companies such as Microsoft, Google etc. have turned to provide online software services as well.


SERVICE STRATEGY

• Increasing the number of bandwidth in the existing customer base to serve increasing consumption according to the trends of social networking, Cloud computing, big data and mobility.

• Increasing the number of network in the existing customer base by augmenting backup Internet networks to enable customers to continuously use Internet despite emergency situation where the old Internet network is down.

• Launching IT solution products and services to serve increasing number of branchs of the existing customer base, which is a combination of intenet network center connecting between head offices and branches for more efficiency in overall internal manangement of a customer’s corporate organization.

• Presenting Internet services for corporate customers to new corporate customers formerly using high-speed broadband

Internet on a continuous basis, but they are in need of better quality Internet services to enhance their Internal corporate efficiency.

• Collaborating with both domestic and foreign partners to develop services that are suitable for customers’ changing needs i.e. using online software or cloud computing for protection against network attack etc.

We carried out a customer satisfaction survey for corporate customer group. It continuously surveys on their satisfaction on their service consumption and CS LOXINFO’s employees providing the service 4 times a year. We have an independent contractor to conduct this survey in order to gain real information for further development on the products, services, and personnel or CS LOXINFO to the finality of better and better efficiently.

MARKETING STRATEGY

1. Perseverance on services satisfying customers’ needs to maintain the quality trusted by customer

For over a decade, we have positioned our Internet services with a focus on being a premium Internet service provider in order to satisfy different types of needs of corporate clients. Although we expanded our comprehensive ICT services derived from our former business, the Internet services, we persist in accessing to customers’ needs by mastering our expertise and responsibility for both before-sale and after-sale services at the level when customers can experience satisfaction.

2. Aim to develop the product and service quality with availability of comprehensive solutions that satisfy customers’ needs

We intend to manage both domestic and international Internet exchange so it is adequate for customers’ use and business growth. Meanwhile, we collaborate with our business partners to continuously develop domestic and international networks. In addition, we collaborate with our internationally accepted ICT business partners to improve solutions that satisfy customers’ needs under the ISO9001 quality control, the ISO27001 information safety and security system standard, and the ISO20000 information service management system standard that clearly specify the parameters and performance review.

3. Keeping good relationship with customersWe focus on creating utmost customer satisfaction on a

continuous basis. Further to responding to needs of inclusive use, we proactively provide our corporate clients with technical services i.e. being a ICT consultant or ICT problem solver. As such, we organize seminars providing technological knowledge around the nation, regular customer visits, and survey and research on customer satisfaction.

4. Collaboration with business partners to serve various needs of customers

We have good and open relationships with both our domestic and international business partners, regardless of domestic and international network service providers, or all world-class ICT product owners by not adhering to any one particular brand as we mainly take into consideration our customers’ needs for utmost efficiency and suitability for their use.

Strategy of providing Internet services to corporate customers


CS LOXINFO PLC. (CSL)

SET abbreviation CSL

Registration no. 0107546000377

Year of establishment 1994

Date of registration in the SET April 8, 2004

Business Providing Internet, computer, and communication services that respond to corporate customers’ needs

Head office 414, Phahonyothin Road, Samsen Nai Sub-district, Payathai District, Bangkok 10400

Branch office 90, Tower A, CW Building, 17th-20th Floors, Ratchadapisek Road, Huykwang Sub-district, Huykwang District, Bangkok 10310

Tel. +(66) 2263 8000 Fax. +(66) 2263 8132

Homepage www.csloxinfo.com

Registered capital

594,514,769 shares

Paid-up capital

148,628,692.25 Baht

Par value 0.25 Baht

Industry Technology

Business categoryTelecommunication and communication technology

Foreign limit 49% of the paid-up capital

GENERAL INFORMATION

5. IT specialist developmentThe most important thing is IT specialist development. We

have a great number of engineers and specialists who take care of the system and huge networks. They also take care of diversified customers. Our human resources have practical expertise, and we have performance review examinations for our human resources. We have our management system of clear parameters and performance reviews. We always have business partners who own technologies in support of knowledge.

CS LOXINFO’S CUSTOMER BASE

Number of customer base 2014 2015 2016

Leased Line (Link) 5,498 5,740 5,789

Data Center : (Rack) 434 502 533

CS LOXINFO has always operated business with transparency and shown the profitable financial performances. We have continuously paid dividends to shareholders twice per annum for the past ten years since the Company was registered in the Stock Exchange of Thailand. In addition, we have managed cash flow liquidity so that we can be equipped for any upcoming projects or investments and build a strong financial status. We have effectively monitored account receivables, inventory management and restructured a suitable debt to equity ratio. Moreover, we have reported quarterly performances to the Stock Exchange of Thailand for decisions relating to further investments. These will consistently establish creditability of our Company to all our shareholders and investors.


IMPORTANT OPERATIONAL RESULTS DURING A PERIOD OF 3 YEARS

Unit 2014 2015 2016

Economic value created by the company

Total assets Million Baht 1,602 1,606 1,658

Total revenue Million Baht 2,454 2,353 2,340

Money redeemed to investment owners

Dividend Million Baht 357 262 262

Financial costs Million Baht 13 19 16

Accumulated economic value

Net profits Million Baht 2* 309 305

Profit before tax deduction, interest payable and depreciation

Million Baht 422 455 488

* including loss from investment devaluation in the YellowPages business in the amount of 443 million Baht

OUR SERVICE STANDARD AND INTERNATIONAL STANDARD QUALITY

The Company is dedicated to providing high quality services at international standard and striving to meet the needs of customers; therefore, we have implemented ISO management system.

BUSINESS MANAGEMENT AND SUSTAINABILITY

The Company is geared towards the all-round development by aiming at customers and users’ requirement as the key development. We have conducted the business framework which fully conforms to sustainable development ‘international standard such as the improvement in working standards and the alignment of customer services with several ISO. This is to improve our products and services’ quality and ensure they meet international standards. By delivering high standard of services, we will gain customer satisfaction which will engage in word of mouth. As a result, our Company will gain reputation and acquire strong customer base. We also have conducted the service satisfaction survey and set up the after-sales service

center to manage, follow up and solve any arising problems on a 24-hour basis. This reflects our commitment towards excellency of services and embody continuous improvement and sustainability. We have incorporated learning from mistakes procedure by solving, preventing any future mistakes and developing better or new products and services. Through our new product development, we have included new demands and feedbacks from customers provided by sales and service department. The engineering and marketing departments have analyzed research data and tested in order to find solutions and produce the products and services which meet customers’ requirements. We will elaborate each item as following:


Quality Management System, involves providing services to customer satisfaction, taking into account stakeholders’ interests in all aspects from design, production, service, and continuous improvement.

Service Management System, is an international standard system that applies to organizations providing IT services. It focuses on managing and developing different processes including service delivery process, relationship process, resolution process, and control process to ensure that employees follow processes more effectively and efficiently, and business can provide services uninterruptedly and meet the needs of customers.

Information Security Management System, is an approach to information security that involves maintaining confidentiality, integrity, and availability of information assets for both customers and organizations. The approach takes into account organizational context and the needs and expectations of stakeholders to ensure service is continuous and secure from various threats.

ISO9001

ISO20000

ISO27001

PRESTIGIOUS AWARDS

CS LOXINFO PLC. was granted the 5th Annual Consolation Prize of Transparency Year 2015 (the NACC Integrity Awards) and recently the same annual Prize for year 2016 from the Office of National Anti -Corruption Commission (the NACC). We also became a certified member of the Private Sector Collective Action Coalition Against Corruption at Thailand’s 5th National Conference on Collection Action Against Corruption under the topic “Tacking Corruption Through Public-Private Collaboration”.

In addition to our transparent manamgement and good governance within our corporate, we also emphasize on providing high quality Internet services to meet corporate clients’ needs by offering a comprehensive array of ICT services including Internet, Computer, and Telecommunications by placing a huge importance on the quality of our services rather than competition on prices. A crucial marketing strategy considered as our heart of services is that we have a diversity of business partnerships in order to serve different types of our customers’ needs. We have good and open-minded relationships with both domestic and foreign business partners whether it be in-country or overseas service providers, or world-class ICT product owners. However, we do not adhere to any single technology or service provider as we essentially take into account our customers’ needs with an aim for optimal efficiency of their utilization. In the recent year, we, CS LOXINFO, have been granted, from our business partners, a number of awards that guarantee our quality of services delivered to our customers, for example:


AXIS COMMUNICATIONS

SOLUTION GOLD PARTNER IN THE AXIS

CHANNEL PARTNER PROGRAM 2015

MILESTONE 2015 BEST MILESTONE CHANNEL

PARTNER THAILAND

Top Award IT Green 2016 This award was granted to a business partner

achieving the highest sale revenue by IT Green Pcl., one of our business partners, an IT product distributor for corporate clients. The majority of purchase orders placed by CS LOXINFO with IT Green are ICT devices in the Firewall and Access Point categories.

DIGITALCOM BEST PARTNER OF

THE YEAR 2015

Fortinet Platinum Partner of the Year Thailand 2016 This award was granted by our business partner, Fortinet International Inc.

(Thailand), a corporate IT product manufacturer and distributor which is one of CS LOXINFO’s business partners. In 2016, CS LOXINFO has achieved the highest ICT product sale performance of the year in the Firewall category under the Fortinet brand.


RESPONSE TO CUSTOMERS’ VARIOUS NEEDS

OUR SERVICE QUALITY AND CREDIBILITY

We have a policy and intention to deliver quality services by setting up the Service Availability indication goal at 99% leval and more of our customer service sustems including:

• Internet Service • Corporate Service • Data Center Service

• Cloud Computing Service• System Service Availability• Managed Security Service

CONFIDENT AFTER-SALE SERVICE

We have a network monitoring center that prompts to monitor the main infrastructure network along with a corporate service center that is ready to serve monitoring service for our customers’ network, to provide information, and do actions according to request, and to give advices and solution 24/7.

We determined a crucial indicator of our customer service in order to ensure that users can receive convenience in contacting our customer service center and enjoy our accurate services within a time limit.

CUSTOMERS’ PERSONAL INFORMATION PROTECTION

• We are certified by ISO/IEC 27001 – Information Security Management System Standards, a confidential information management system for secure date protection covering personnel, operational procedures, IT system subject to constant risk evaluation and assessment.

• For a good customers’ information protection, we made an information system used in dividing and determining our employees’ accessibity to the system and customers’ information according to their department, division, power and duties as well as frequency of password change and revocation or their rights in case of their termination of employment.

• In addition to the determination of our employees’ right to such accessibility, we set up a regulation on non-disclosure

of information so that they hold it as part of their duties and responsibilities during their term of employement in our company and for 2 more consecutive years from the cessation of their employment contract. In any case, they must not disclose such information to a third party for their own benefits, or other persons’ or other juristic persons’. We have a suitable IT resources poicy that is a guideline appropriately used in an organization for efficient use and protection against damage or leak of information and to increase our information security.

• We revise our security system in order to access information annually, and we conduct IT auditing by an external organization.

The majority of our customers are corporate customers in need of a variety of IT needs. In order to response to them in a comprehensive approach, we determined our corporate strategy as a ICT service provider in collaboration with our comprehensive ICT business partners including Internet, Computer, and Telecommunication. The services include network and Internet infrastructure, Business information communication service, System infrastructure service, Internet

Data Center service, and Cloud service. We will receive advocacy services from engineering specialists in solution design in order to respond to our customers’ needs along with availability of sale support and engineering specialists to serve.

In addition, we start providing the High-speed Internet broadband service for condominium resident customer group living in Bangkok area to strengthen our revenue stability.


COLLABORATING WITH OUR PARTNERS

We have a corporate customer service center that promptly responds to customers’ needs and solves their problems. There are relatively quality indicators in many aspects including 1. Ability of answering calls 2. Time period to inform of customers’ obstacles and reply calls 3. Time period to solve problems 4. Quality indicator to reduce operational mistakes.

We have a regulation on complaint procedure where customers can file a complaint to the corporate customer service center. It is required that every complaint must be analyzed, solved and explained or agreed with customers. All complaints and solutions will be recorded in the system for further analysis and protection planning and repeat problem reduction faced by current and future customers.

We have good and open relationships with all of our local and international business partners, including network service providers and world-class ICT product developers, without favoring any specific partner. This is because our main focus is our customer’s need, and we will provide only the most efficient and suitable products and services that fit it.

KEEPING CUSTOMERS’ SATISFACTION

Keeping customers’ satisfaction is key to our business operations. We conduct a survey on customers’ satisfaction on our services. We also determine our service level agreement for them to make them confident with our products and services. We conduct a survey on users’ satisfaction on Leased line, Data Center, Cloud, and Virtual server in order to analyze such information to increase our strength and decrease our weakness in our services on a continuous basis.

The result of the customers’ satisfaction on the intenet leased line of 2016, when compared to our competitors’, was conducted by ana external organization stating 5 indicatiors including 1. Recommendation to others to use our services 2. Continuous needs of use of one organization 3. Response to customers’ expectation 4. Service quality 5. Competitive advantage of service use.


CS LOXINFO PUBLIC COMPANY LIMITED is the public company which is managed by the management and governed by the board of directors which consists of directors who represent majority shareholders and independent directors who represent minority shareholders. The board of directors set the vision and mission of the Company, and also structure business framework which is the guideline for the management

to run the business operations. Short- term profitability is not the only business outcome management focuses on, but rather given priority to long-term sustainability by taking into account business framework, business impact and risks management under good corporate governance, transparency and equality. The details are as follows:

GOVERNANCE AND SUSTAINABILITY

THE BOARD OF DIRECTORS AND THE ORGANIZATIONAL STRUCTURE

The Board consists of nine qualified and experienced directors in the relevant fields, including telecommunications, legal, and accounting, as well as finance and business management. Four Board members are representatives of two major shareholders; one is representative of CAT Telecom Plc. Serving on behalf of the business license grantor; one is

non-executive committee; three are independent directors, who together account for thirty three point three three percent of the Board.

The details of the organization chart and the Board of Directors are shown in the annual report under the topic “Management Structure”, Title: Organization Chart.

The Board of Directors has a duty to supervise the organization in the overall picture as a regulator of the operational direction in a sustainable approach in considering many factors including economic, environmental, and social dimensions as follows:

ECONOMIC DIMENSION

Today, Thailand is stepping into the Digital Economy Thailand 4.0. A new economic structure called New Economy Model adopting the economic sufficiency philosophy from the economic system that focuses on use of labor, machinery and resources, but transforms it into manufacturing based on knowledge and technology with an emphasis on moving forward the economy with technology and innovations to add value to products and services. Once we must step toward the Thailand 4.0 age, a range of technology is playing an important role in this change such as mechanical machinery capable of

thinking on its own and communicating in 3D printing format that can change imagination into real and tangible materials. A robot will step in to collaborate with human as if it was a co-worker. In addition, there is telecommunication technology or information technology, IT, that will be an intermediary to communicate between human being and machinery, and the latter themselves in an utmost efficient manner. Such technology will definitely make change of manufacturing activities for production efficiency and to meet consumers’ various needs.


ENVIRONMENTAL DIMENSION

We give priority to our environmental supervision under many policies such as construction of a green and eco-friendly Data Center having an automatic fire protection system, an automatic fire extinguishing system and other systems comprising quality and internationally accepted equipment. This quality assists

CS LOXINFO responds to the question of the policy moving forward the Digital Economy “Thailand 4.0” with comprehensive ICT service lines including Internet, computer, communication and a variety of services that can serve “Thailand 4.0” such as cloud computing in a form of leased service for the use of processing or applications including Infrastructure as a Service (Virtual Server and Cloud Storage) as well as Software as a Service (online business software) for SME customer group i.e. Hotel Management Software, Customer Relationship Management (CRM) Software, Accounting Software, Point of Sale (POS) Software, Human Resources Management (HRM) Software, Enterprise Resources Planning (ERP) Software etc. When being highly popular, the digital economy is a channel to make a business grow in 2017. Therefore, CS LOXINFO adopts the Connect, Continue and Create principle as a concept to invent an ICT connection solution that synchronizes networks such as Internet connection, branch office connection, and internal office network connection with suitable technology. In general, this procedure is a computer network design. Continue means operational processes must be subject to continuity in terms of readiness of continuous use at all times together with interaction. Finally, it is to create added value to business by

using ICT solutions to bring about business development in many aspects that assist operations to become more flexible and dexterous and reduce operational costs, better and faster respond to customers’ needs, as be rapidly ready for changes in consistence with competition in the market. The appropriate application of ICT technology is a tool to fix business problems, and it can upgrade customers’ satisfaction and support business as we call “startup” to grow on a quantum leap basis toward success in present days.

The innovation is a new thing emergin in an organization. Otherwise, no matter how the technology moves forward to the Digital Economy “Thailand 4.0” to whatever modern extent, CS LOXINFO’s business does not forget that we are committed to the sustainable development by not destroying the nature and others so that the nature and creature further grow up and flourish for our descendants in the futhre in accordance with the principle of sufficiency economy.

in saving energy. Regardless, to safe energy, there are raised floor installation, building with heat-resistant insulation walls, and heat-reflecting roof to reduce the burden of cooling system. Further, we have the Power Usange Effectiveness (PUE) Policy to examine the saving of energy and to ensure that the energy consumption worthily nourishes the Data Center at its best efficiency. This also includes organizing the “3 Ps Project” to raise our employees’ awareness in saving energy to reduce wasteful consumption of energy with this campaign that gets them to turn off the light when they do not use it.

We have continuously carried out activities usful for the society since 2005. They cover surrounding and remote communities, such as SMART CLICK Project that provided knowledge to children and communities. We cooperated with the fellow networks both in the private and public sectors under the concept “Strong Thai Education, Strong Thailand”. At present, SMART CLICK Project passes on many activities to communities in wide areas, the ICT and Server Equipmet Charity Project for educational use, 1188 Call Center Project that creates career opportunities to the detainees of the Special

Female Penitentiary Institution, Pathum Thani Province, Book Making Project to pass on knowledge to a group of interested persons for their learning and application of it to enhance their potentials or ideas to pursue their IT knowledge, “We Do Good, We Can Do It, And We Did It” Project to promote our employees to awaken their volunteer mind and realize the value of society, environment and community in leadership aspect i.e. Golden Shower Tree Planting, Beautiful Tree Planting for the King Activity in Nakhon Sawan Province, and giving of computers to an educational foundation for life and society.

SOCIAL DIMENSION


GOOD CORPORATE GOVERNANCE

SUSTAINABLE DEVELOPMENT

The Board of Directors believes that leadership of a visionary and responsible Board of Directors, with accountability to stakeholders, that can motivate and guide management, using a sound management system that utilizes internal control to balance business priorities and operations transparency, while respecting the rights and equitable treatment of all shareholders, are the essential factors in maximizing long term shareholders value. To this end, the Board has established a good CG Policy that addresses five key areas:1. Board’s Structure, Composition, Roles and Responsibilities 2. The Rights and Equitable treatment of Shareholders and the

Roles of Stakeholders

3. Information Disclosure and Transparency 4. Internal Control and Risk Management 5. Code of Conduct

Since 2005, the Board has subscribed to the growing importance of CG and has since overseen the implementation of appropriate practices to enhance CG awareness and standard within the Company. The Board annually reviews the CG policy of the Company to ensure that it is up to date and at an acceptable standard in the context of its business and operations.

Stakeholders Sustainbility Aspect Engagement Stakeholders’ Expectations

Our Community and Society

• Community relations activities in Bangkok and provincial areas

• 4 times per year • The engagement of CS LoxInfo aims to create learning opportunity under the framework, “Strong Thai Education, Strong Thailand”.

Our Customers • Customer satisfaction survey via telephone

• Online customer satisfaction survey

• Receiving complaints and concerns through different channels

• 4 times per year• 2 times per year

• Conducted with users of leased line, Data Center, cloud, and virtual server to analyze the strong and weak points of our service on a regular basis.

Our Environment • Business partner satisfaction survey

• 2 times per year • Evaluate business partners’ performance to improve their service quality and ensure they meet the established standard.

Our People • Intranet webboard• Fair talk corner• Internal news media• Recreational activities• Workplace environment survey

• Daily• Daily• Monthly• 3-4 times a year• Once a year

• Allow people to express opinions freely.• Employees can raise a concern or complaint.• Get updated with company news.• Employees and management engage in activities.• Employee survey results are implemented to

improve different aspects such as self pride, work environment, management team, colleagues, career development and advancement opportunities, employee benefits, communication, and procedures.

Shareholders and Investors

• Annual Shareholders’ General Meeting (AGM)

• Analyst Briefing• Opportunity Day• Investor Relations and Compliance

Unit

• Once a year• Quarterly• Quarterly• Daily

• Consistency in dividend payment• Good corporate governance• Equal rights to access news and information• Provide information in a transparent and adequate

manner to comply with laws.• Rights to fair and equal treatment• Rights to be protected from using any inside

information not disclosed to the public for personal gain.


Major Shareholders CS LoxInfo Public Company LimitedThe first top 10 shareholders on the closing date of the registration book as of August 23, 2016 are as follows:

DTV SERVICE COMPANY LIMITED 250,099,990 shares 42.068 %

SINGAPORE TELECOMMUNICATION LIMITED 84,057,030 shares

14.139 %

THAI NVDR COMPANY LIMITED24,000,600 shares 4.037 %

KRUNGSRI DIVIDEND STOCK LTF12,219,300 shares 2.055 %

KRUNGSRI DIVIDEND STOCK FUND5,942,900 shares 1.000 %

DR. CHATCHAWIN CHAROEN-RAJAPARK5,650,000 shares 0.950 %

CAT TELECOM PLC 4,900,000 shares 0.824 %

MR. SUROJ TRILOJWONG3,800,000 shares 0.639 %

MR. THAWAT TANTIMATE3,646,500 shares 0.613 %

MR. THAWATCHAI TACHAASSAVATHAM3,500,000 shares 0.589 %

Source Source: Major Shareholders’ report as of August 23, 2016 prepared by Thailand Securities Depository Co., Ltd. The investors can find for more information in website: www.set.or.th before Annual General Shareholders Meeting for the year 2017 date.

The major shareholders whose behaviors have had a significant influence on the operational policies or management of the Company.DTV Service Company Limited held by Thaicom Public Company Limited in the amount of 39,879,140 shares, or 99.99 percent of the paid-up capital.

STAKEHOLDERS’ OPINION

The Group foresees its employees’ value and importance. They are confident that quality employees are an essential factor to move the organization toward sustainable growth and success. This is also an indicator of their ability in business competition. Therefore, we intent to seek good and competent people to form knowledgeable and competent employees of all levels having morality and love in their works and the

organization. New opportunites and challenges are created to stimulate them to use their existing potentials in full capacity. In the meanwhile, they are ready to pass on and cultivate the good working principle that adheres to the corporate value for the purpose of progress and growth of the company. The Group hence intends to fairly take care of the employees.

RISK MANAGEMENT AND SUPERVISION

We realize many risk factors that would impact our business operations. Therefore, we set up a risk management policy through the Risk Management Committee that has duties on determining a direction and follow-up on the management, and analyzing crucial risks on the company. Assessment on such crucial risk management is carried out to ensure that the risk

management is done continuously and effectively to avoid and reduce any risks in compliance with relevant laws so that the business can stably and sustainably grow on the basis of good management, accuracy, transparency, and morality as well as a principle of consideration taken into stakeholders.

Total (Shares)

397,816,320% of Total Share

66.914


BOARD SELF-ASSESSMENT

The Board of Directors evaluates its own performance as a whole and individual basis (Board Self-Assessment) annually in order to assess and improve the directors’ own fiduciary duties and their compliance with corporate governance policy.

For the year 2016 Board agreed with the recommendation of Nomination and CG Committee for the annual performance evaluations of the Board, Board’s Sub Committees (including a review by the committee of its own performance).

ANTI-CORRUPTION

CS LOXINFO Pcl. gives priority to the anti -corruption by engaging in the certified membership of the Private Sector Collective Coaliation Against Coruption. Since, 2014, we set up the practice regulation in writing in the ethic chapter of our corporate governance policy, and the antiy-bribery and anti-corruption policy.

All levels of executive management support the ethical practice and behave themselves as a good example and supervise the operations of all units in accordance with relevant rules, regulations and orders whereby employees should know and understand the ethics and the anti-bribery and anti-corruption policies via intranet and the company’s website as well as trainings and new employee orientation and self-assessment regarding the compliance with the ethics and the company’s anti-corruption policy. They are also invited to

be members of the Private Sector Collective Coaliation against Coruption. On the Anti -Corruption Day held on September 11th, 2016 at Sanam Luang, our management and employees’ representatives joined the private and public sectors to express the power to urge awareness of making good against the anti-corruption.

Further, we appropriately organize a complaint channel via the whistle blower syste and other channels. Persons who complain will be protected in accordance with our policy of complaint and clue of offence and corruption. Our independent internal department directly reporting to the Board of Directors t is also available to perform the revision of any complants that would shed a light on corruption. However, in 2016, there was no complaint on anti-corruption occurrence.

CORPORATE GOVERNANCE

The Board of Directors therefore determines a corporate governance policy with respect to the SET’s guideline. We comply with it since August 10th, 2004. We have annually revised in accordance with the economic and social conditions. Until today, it is the 13th edition of our revision.

We have also a policy for our directors, executive management, and employees to comply with the ethics that is considered a part of this corporate governance policy for the purpose of clarity to practice. We set up an anti-bribery and anti-corruption policy approved by the Board of Directors to demonstrate our stance on all forms of anti-bribery and anti-corruption. We realize that bribery and corruption are a serious danger for the fair and free trade, which will cause damage

to the economic and social development. Interested persons can read the detais of these 2 policies at www.csloxinfo.com under topic "Governance Structure" ; "Governance Documents" pulished in accordance with our good corporate goverance policy in the recen year in our annual report in the subject: “Corporate Governance”, page 86-87.

In addition, we engage in the signing of the Declaration of Intent of Practices of Thailand’s Private Sector Corrective Action Coaliation Against Corruption: CAC. We collaborate with the public sector, media, and international organizations to build up a transparent business operation standard. On July 4th, 2014, we received a certificate of membership of such practice from the Board of Directors of the CAC.

CS LOXINFO is certified a member of the Thailand’s Private Sector Collective Action against Corruption : CAC)


OUREMPLOYEES

Ms. Apaporn TinanopSenior PurchasingOfficer

Mr. Purin PasomAssistant Director of Customer Service and IT Solution Department

FROM OUR EMPLOYEES’ HEARTS

Being in CS LOXINFO is to have good co-workers and good boss. Then, no matter how hard and tiring the work is or it changes, we still have love and help each other. Everybody has friendship, as being sisters or brothers givng respect in every manner, and everything wil represent the organization will be in us.

I have worked here for more than 20 years. I am impressed by the being of the organization. Everybody heartedly collaborates in everything to maintain the stabiltity of our organization forever.

Mr. Kanchanawat NaithongMessenger

Mr. Athiprach AkarapultrakulAssistant Manager - Store

I am a little part of CS LOXINFO, helping the Finance Department. My job relates to the bank. I use my experiences of more than 20 years.

I love the job I am doing as when we have love, we will do everything successfully despite some obstacles. But, do not forget that love conquers every obstacle. If there is a problem or obstacle at work, be understanding and love it. Then, your work will be successful.

At CS LOXINFO, we believe our growth and success is derived from our honest, competent and content employees, who are happily working and providing the best service to customers. The Company fosters continuous employee -development to ensure everyone has sound knowledge and thorough expertise in their profession. Employees are the most valuable resources in our organization, society and their family, thus we encourage our staff to maintain good physical and mental health in order to create career stability. Moreover, we

have provided employees better living standards by providing reasonable compensation and benefits to maintain their work-life balance. In 2017 the Company expands the quality of life to disabled people by starting to recruit employee with disability. This is to promote and improve equality at work and better living conditions. Our human resources department emphasizes on the improvement and development of equality recruitment and personnel management through various aspects as follows:


RESPECT TO THE HUMAN RIGHTS

We comply with the labor standard that support and respect the human rights. We set up this issue in our human resource management policy. We will run our business in accordance with the principle and spirit stipulated in the Universal Declaration of Human Rights of the United Nations within the scope of power of our company.

• We will not engage in any group taking action against the human right principle.

• We treat our employees with honour and human dignity. • We hire our employees in consistence with the labour

protection law and relevant laws. • We respect the rights and freedom of our employees and we

do not impede them to engage in any society or organization

that are lawfully organized under the law to be in favor of benefits to any person, group of persons, society or the nation to the extent that is not against the law and good moral of the society and law, and that is not an unlawful exploitation.

• We do not have any dispute on the violation of the human rights.

EQUAL RECRUITMENT AND SELECTION OF EMPLOYEES

We conduct our recruitment and selection of each level of employees with transparency, fairness, and equality in absence of discrimination by considering their characteristics, qualifications, and ability of an individual consistent with the job requirements. We also take into consideration their potential to development in parallel. In recruitment procedure, we have a committee for the selection. A test is conducted by using an

evaluation fo consider. We also have a job interview to assess knowledge, experiences, potentials and communication skills to ensure that we have appropriate personnel consistent with the taks and our corporate culture and ready for the job responsibilities at higher levels and development in the future. Today in 2016, we have a toal of 561 employees. The details are as follows:

Number of employees Unit 2014 2015 2016

Total employees

Total employees Person 539 558 561

Employees divided by gender (Male : Female) Person 297 : 242 316 : 242 308 : 253

Employee age (Male : Female)

More than 50 years old % 46 : 54 42 : 58 40 : 60

30-50 years old % 53 : 47 53 : 47 54 : 46

Less than 30 years old % 61 : 39 67 : 33 61 : 39

Employee level (Male : Female)

Executive level % 100 : 0 86 : 14 86 : 14

Manager level % 42 : 58 45 : 55 46 : 54

Specialist level % 65 : 35 51 : 46 52 : 48

Operation Level % 57 : 43 60 : 40 57 : 43

Number of new and resigning employees (Male : Female)

Number of new employees Person 54 : 30 48 : 30 25 : 32

Number of employees volunteerily resign Person 35 : 32 29 : 59 33 : 21

Percentage of employees who volunterrily resign % 8.3 8.4 9.15

Number of employees using parental leave rights

Number of employees using childcare rights Person 7 5 5

Number of employees return to work after using parental Leave

% 100% 100% 100%


EMPLOYEES SUPPORT TO CONTINUOUSLY DEVELOP THEIR KNOWLEDGE AND SKILLS

We give priority to employee development on a continuous basis for the result of the best works. In this year, we organized a training curriculum called Train the Trainer Facilitating for Results in order to improve our internal speakers. We also changed some training curriculums such as Network Traning via Virtual Reality System to create learning atmosphere both in the venue and equipment for readiness of utmost efficiency.

The employee development training organization is divided subject to the operations of employees in both professional, business and management fields. In 2016, we held training courses for our employess in the amount of not less than 17,000 hours in the forms of internal and external trainings. We also sent them to observe the tasks overseas. The training programs may be different according to our employees’ operational levels.

Trainings 2014 2015 2016

Total training hours 11,204 hours 11,549 hours 17,787 hours

Average training hours 21 hours/person 21 hours/person 31 hours/person

Level Basic Business & Management Professional New Staff • Security Awareness

Training• Safety, Health

and Environment Training

• Business Orientation • On the Job Training• Technical and Operation Academy

Operation Staff Training Road Map• Soft Skill Workshops • Functional Workshops

• IT Certificate Training

Middle Management

• First line Manager Program• Middle Line Manager Program

• Training Road Map• Workshops• Overseas Field trip

Senior Management and Executive

• Executive Sharing Session • Finance and Accounting for Non-

Finance Executives• TLCA Executive Development Program• Director Certification Program

• Overseas Field trip• Group Networking• Knowledge Sharing

In every year, we open an internship program for both normal internship and cooperative education internship that train the trainees in authentic working forms taken by our senior employees giving them advices.

Number Unit2014 2015 2016

Male Female Male Female Male Female

Trainee students Person 16 16 14 10 18 20


POLICY AND REMUNERATION FOR MANAGEMENT AND EMPLOYEES

PROMOTION OF WORK-LIFE BALANCE AND GOOD RELATIONSHIP

We have a policy on remuneration, allocation of benefits in both pecuniary form and other additional fringe benefits that we take into account based on the moral system. The remuneration is considered on the following:

• Pay for position for the internal equity taken into consideration on the job value of each position, and for the external equity on comparison with external remuneration of the outside job market.

• Pay for performance taken into consideration on success and performance as an organization, team and individual.

• Pay for person based on his or her individual knowledge, competency, skills and expertise.

We will consider them in parallel with the overall operational results of the company, compared to the setup goals. We have a performance review based on actual performance taken into consideration for annual salary increase, special salary adjustment, annual bonus payment, promotion, and employee development both in short and long term.

We promote the work-life balance and family institution. In case that an employee has a family or education necessity, he or she and ask for permission to change their working hour from his or her superior authorized to approve of it subject to necessity. We organize an economic, social, health and hygiene

benefit for all employee levels, which is suitable and consistent with the nature of their works and social status in addition to recreation and internal activities to create good relationship within the organization as well as friendly sports event support with external entities.

Economic Support• Lift and accident insurance, abroad travel insurance• Compensation fund, social security fund• Allowance in case of funeral • Allowance in case of disaster• Allowance for child education• Allowance for travel expense for outside work• Allowance for car parking• Provident fund, pension fund• Saving co-operative, emergency loan• Souvenirs for employees of long years of service• Annual clothes• Discount to buy products of the Group

Recreational Support• New year party• Annual sport event• Annual outing/unity activities• Support of sports clubs including football,

badminton, yoga, and table tennis• Friendly sports events with external

organizations

Recreational Support• Health support activities• Health insurance• Annual medical checkup• First aid room• Allowance for additional medical expenses i.e. cancer• Working environment setting according to the security and

occupation health standards

Social Support• Community volunteer project i .e. Community

relandscaping in the company’s neighboring areas, support of employees to volunteer to safe the environment

• Mental support activities i.e. monthly making merit and giving good offerings to monks

• Employee encouragement i.e. paying visit with gifts in case of sickness or child birth

• Assistance for handicapped persons by sending money into the Life Support and Life Quality Development Fund for the Disabled

• On average, 6-7 employees enjoy the right to take care of their children per year and everyone of them return to work after enjoying the right.


PHOTOGRAPHS OF ACTIVITIES

Making Merit

First Aid Room

Annual Medical Checkup

Team Building ActivitySport Activities

Party

Football ClubCS LoxInfo FC


ENERGY CONSUMPTION

OURENVIRONMENT

We mainly consume 2 types of energy including oil and electrical power. The quantification of consumption includes 2 schools: Tower and the Cloud as follows:

According to sustainable development framework of the United Nations, all organizations need to support world social care to reduce disparity in society for the world peace and prosperity. Concurrently, it is essential to learn to maximize natural resources consumption by efficiently finding new way of usage or reuse or develop. As a result, the existing resources are conserved and even increased sustainably to be made available for the use of our future generations.

Under mentioned framework, the Company has improved the work procedure which creates least environmental impact and maximizes positive impact. From our data study and analysis, energy consumption during Company operations is high, hence we have conducted further research to analyze, follow up, improve and develop energy consumption schemes as mentioned in the following details.


Comparison between LED Lamp (T8) and Fluorecent Lamp (T5)

Type of Lamp LED (T8) Fluorecent (T5)

Watt/1 lamp 20 36

Number of lamps 84 84

Total Watts 1,680 3,024

BTU 5,732.16 10,317.888

Wh (24 hr) 40,320 72,576

Energy consumption of LED bulb (Down Light)

Type of bulb LED (Down Light) LED (Down Light)

Watt/1 bulb (W) 4 7

Number of bulb 20 20

Total Watt 80 140

BTU 272.96 477.68

Wh (24 hr) 1,920 3,360

Lamp IDC Room Fl.3 – THE CLOUD

Area Type of Lamp Number (lamp x unit)

IDC RoomLED (T8) 42 x 2

LED (Down Light) 20

Total (Unit)LED (T8 Long) 84

LED (Down Light) 20

REDUCTION OF ENERGY CONSUMPTION

We endeavor to reduce energy consumption in many approaches i.e. compaign for our employess to save electrical energy. The Data Center design gives a new feature of the Cloud to become the Green Data Center by installing solar slabs on the rooftop to reduce sunlight incidence over there. This is also an increase of air grab between solar slabs and the rooftop, reducing heat penetration into the upper part of the building. For the computer room walls, we design double-layer walls having

air grabs to reduce heat penetration into the side of the building as well, decreasing the work of the cooling system to reduce energy consumption. For the steps outside the computer room, glass walls are used to receive natural lighting to reduce lighting from electrical power consumption. Furthermore, we changed the specifications of T5 fluorescent lamps to T8 LED lamps or down light LED lamps instead of building a Data Center on the 3rd floor of the cloud office.


Description of bulbs

Type of bulb LED (T8) Fluorescent (T5) LED (Down Light) LED (Down Light)

Watt 20 28 (net electrical power: 36 W) 4 7

Lumen 2,100 2,750 350 600

Average useful life 30,000 20,000 25,000 25,000

Waste quantity and disposal We produce waste from our operations, but it merely includes

consumed water, paper, deteriorated battery in a certain amount. We dispose of it by ordinary methods including:• Consumed waste water is treated in prefabricated waste

water treatment tanks.• Waste paper: in case of general paper, we sell it or toss it in

garbage bins that the Bangkok authority will get it to dispose of it normally; in case of paper containing information that is not supposed to be disclosed, our employees will shred it with paper shreddes in the first place and dispose of it in garbage bins later managed by the authority.

• Deteriorated battery waste will be sold by us as debris purchased by waste merchant companies for reuse or recyle it, landfill it or further appropriately destroy it.

Based on the recent 2016 survey for the corporate governance development in the CGR project, we received a suggection on the improvement and development in the following issue: • We should promote giving knowledge and employee trainings

on the environment by setting up the policy and publishing the relevant practices.

Direct emission of greenhouse gas Based on our enormous consumption of oil and electrical enery, we can differentiate the direct and indirect emission of

greenhouse gas from the office buildings, incluiding CW and THE CLOUD as follows:

Indirect emissin of greenhouse gas


DISCLOSURE OF ENVIRONMENTAL INFORMATION

* 3Ps Activity

* Figure of officer workforce trained in many departments

An energy - saving campaign in the office facilities is organized by the name 3Ps Activity. The assessment will be conducts in every 3 months to stimulate awareness of every employee to engage in it to be conscious about the energy issue. Furthermore, we comply with the regulation on the preparation of energy consumption documents to submit a report to the Department of Alternative Energy and Energy Saving.

In terms of safety, CS LOXINFO has followed all legal frameworks .CS LOXINFO provide an occupational safety officers at professional level, is responsible for occupational health and safety of the company.

CS LOXINFO ensure that all employees must be trained in all safety levels based on the job description.

Table shows the number of the employees who have trained on 2016 Annual Safety

Department Number of Employees (Person) Already Trained (Person) Not Yet Trained (Person)EO 4 2 2

IA 5 4 1

TO 157 96 61

MS 170 58 112

CS 117 48 69

FA 73 31 42

IS 43 15 28

HR 9 7 2

Total 578 261 317

ENVIRONMENTAL MANAGEMENT

We give priority to environmental management and realize the surrounding communities. In terms of water consumed in the building facilities, water treatment has been carried out according to a proper procedure before it is relased to the outside. In view of other types of waste i.e. foam coming along with computer components, we segregate and compile it and contact the local authority to collect it for their further procedure.

Environment

Chapter 8 Disclosure of environmental information 1 article

Chapter 9 Environmental management 1 article

Chapter 10 Efficient resource consumption 5 articles

Chapter 11 Bio diversity 1 article


EFFICIENT RESOURCE CONSUMPTION

* Double- layer walls and Solar Slab

We intend to develop our business to grow in parallel with the social, community, and environmental improvement with a focus on protection and control of pollution emerging from our operation in order to alleviate the least impact on the society, community, and environment. We also awaken awardness of our employees in learning to use resources by appreciating their value and help each other to save energy.

Fostering discipline and safe behaviours for our employees through trainings on security for every new employee before starting their works is conducted by our security officer in professional level.

The energy saving campaign i.e the 3P Activity is welcome by every individual employee to campaign for electrical energy saving collaboration in this activity.

A campaign raises our employees’ awareness to learn to consume energy and appreciate its value i.e. using more technology, but use less paper, store documents in electronic formats to reduce working time1. Selection of a location of the date center arrangement in

proper positions to avoid sunlight during day time.2. Design of double-layer walls to reduce heat incidence from

the outside to maintain different temperature of the Data Center’s walls.

3. Installation of solar slabs to reduce direct light incidence on the rooftop and produce ventilation.

4. The Data Center should be efficiently managed. Consideration should be taken into worthy energy consumption based on energy generated to computer devices and that to the cooling system for heat ventilation for computer devices, which should be at proper criteria. We expect to manage the PUE rate to become lower than 2.0.

PUE = TOTAL FACILITY POWERIT EQUIPMENT POWER

* Figure of PUE rate assessment schedule

POWER USAGE EFFECTIVENESS

UTILITYCOMPANY

Power in

Power in

IT EQUIPMENTPOWER• Servers• Storage• Telco equipment

TOTAL FACILITY POWERPOWER• Switchgear• UPS• Battery Backup

COOLING• Chillers• CRACs

PUE = Total Facility Power / IT Equipment PowerDCiE = IT Equipment Power / Total Facility Power

PUE DCiE Level of Efficiency

3.0 33% Very Inefficient

2.5 40% Inefficient

2.0 50% Average

1.5 67% Efficient

1.2 83% Very Efficient

* Figure of power usage efficiency


ELECTRICAL POWER MANAGEMENT IN THE DATA CENTER

The energy-saving building management and compliance with the environment-saving law are established by the Board of Directors appointed to collaborate with related departments and authorities to request cooperation on the practices of the energy-saving and energy management policy. Proper trainings and energy-saving activities are held for officiers in

each department to support and promote the energy-saving from our operations – for instance.

The design of the Data Center is required to be an energy-saving facility in considering the building edges, use of external light, and external heat prevention.

Efficient power consumption1. Efficient power consumption reduces

loss in the system.2. Efficient power consumption reduces

loss of cool air.

DC room#1-CW DC room#1-TC DC room#2-CW DC room#2-TC DC room#3A-CW DC room#3A-CW

2015 1.65 1.70 1.60 - 1.61 1.48

2016 1.70 1.60 1.61 1.81 1.63 1.51


3Ps Activity to conquet the danger

SAFETY ACTIVITIES

• Turn off the switch not in use • Turn off the light when taking a break • Close the door to prevent strangers’ entrance before

Permitted

Area : All areasTarget group : Everybody Period : June 2014 - present Activities : 1. Post an announcement 2. V-Station boardcasting 3. Publicaion in intranet system 4. Electrical energy-saving competition

Area : All areas Target group : All employees Period : March 2015 - present Activities : 1. Post an announcement 2. Publication in intranet system 3. E-mail annoucement

GOING

up and down the stairs activity

Area : All areasTarget group : All employeesPeriod : January 2016 - present Activities : 1. Post an announcement 2. E-mail announcementPublic relations : As per attachment

Area : All areas Target group : All employees Period : February 2016 - present Activities : 1. The Safety Committee to patrol

and investigate the security once a month

2. The Safety Committee to find unsafe circumstance resolutions

3. Announcement on the safety board

that not allows food in the office facilities to prevent rats and cockroach

Campaign

Safety investigatin activity


OUR SOCIETY AND COMMUNITY

Under the sustainable development framework of the United Nations which focuses on the disparity in society, the Company realizes the importance of good corporate governance and sustainability as per international standards. The Company will continue to grow along with the sustainable development of our society and nature. We will not persecute the environment just for Company’s survival since if the society fails to survive, neither can the Company.

For over a decade, we have collaborated in promoting and supporting the non-formal education organization along with the education outside of a standard school setting in Lampang Province since 2007 for the purpose of cooperating in improving the education that covers all target groups from the newborn to senior age “with a focus of human development” to strengthening the community so that they wisely know through

tricky changes and rely on themselves with availability of tools and accessibity to news as well as pieces of fast news that will be compiled based on different information for analysis, improvement and correction of themselves and community to safeguard themselves and secure the community to live their life happily, which will result in the “Strong Thai Education, Strong Thailand”.


CS LOXINFO’S PROMOTION AND SUPPORT FOR THE OFFICE OF THE NON-FORMAL AND INFORMAL EDUCATION

No. Promotion Received Community

Academic and knowledge support

1. Training on equipment and duty of each computer component, computer trouble shooting, network connection, Internet connection for youth having IT knowledge

Pa Miang Village, Muang Pan DistrictSam Sa Village, Mae Ta District

2. Training on processed food, design and packaging preparation for housewife group

Sam Kha Village, Mae Ta District

3. Training on website creation by using “Web templates” Sam Kha Village, Mae Ta DistrictPa Miang Village, Muang Pan DistrictTung Hang Village, Pan Pong Chai VillagePai Ngam Village, Jea Hom District

4. Training on ICT knowledge for community backbone under the “We Do Good, We Can Do It, And We Did It” Project, and the “SMART CLICK” Project

Pa Miang Village, Muang Pan DistrictTung Hang Village, Pong Chai Village, Pai Ngam Village, Jea Hom District

5. Training on knowledge of bar code use for community shop management for housewife, backbone, community shop manager groups.

Tung Hang Village, Jea Hom District

6. Training on engaging community development by aesthetic conversation process for the community backbone

Pa Miang Village, Muang Pan DistrictPan Pong Chai Village, Pai Ngam Village, Tung Hang Village

7. Energy-saving Miang steamer in collaboration with Professor Wongkulpat Snidvongs na Ayudyha, a collaboration with the Energy for Environment Foundation, Energy Research and Development Institution, Chiang Mai University, ThaiOil Plc., and Siam Cement (Lampang) Co., Ltd.

Pa Miang Villabe, Muang Pan District

8. The Sajja Group collects water in the Water+Heart Collection” Project to offer it to the King in collaboration with Professor Wongkulpat Snidvongs na Ayudyha, a collaboration with Wited Pattana Foundation to excavate a pond in the villager’s area to collect water for agriculture and feed fishes

Pai Ngam Village, Jea Hom District

9 Training on cooking fish food, pond treatment, biochemical liquid mixing, insect repellent, planting planning by Village Chief Thongkham Yimram, villager philosopher from Buriram Province

Pai Ngam Village, Jea Hom District

10 E-marketing training of the community OTOP Pa Miang Village and Jea Hom District

11 E-marketing training 13 districts of Lampang Province

12 SME business development, Coffee Group, Community Enterprise Pa Miang Village, Muang Pa District

Education equipment and facility support

13 Development and improvement off NFE of Muangmai Sub-district NFE of Jea Hom District

14 Development and improvement of NFE building of Baan Sa Sub-distric due to flood

NFE of Jea Hom District

15 Educational support in form of STEM +C Project NFE of Jea Hom District


No. Promotion Received Community16 Support of 8 sets of computer with installation of Internet and Wi-Fi network

installation and implementationPa Miang Village/Pa Miang Village School, Muang Pan District

17 Support of stereo sets, tents, court and sports equipment Pa Miang Village/Pa Miang Village School, Muang Pan District

18 CD materials and text books Pa Miang Village School, Muang Pan District

19 Support of computer sets with Internet installation and implementation Tung Hang Village School

20 Sports equipment support Tung Hang Village School

21 Donation of 18 sets of satellite dishes and DTV equipment (installation of satellite dishes and TV sets)

Learning Center of Hilltribe People in Thailand, NFE of the Sub-district, and Pa Miang Village School

22 Installation of 3 spots of telephone signal receptor poles Pa Miang Village, Muang Pan District, Tung Hang Village, and Mae Cho Fah Village, Jea Hom District

23 Sports equipment and teaching material support Sob Fah Village School

24 Community ICT center, Internet and Wi-Fi system support Sa Peah Village, Tung Hang Village

25 Projector and monitor Sa Peah Village, Tung Hang Village

26 Outdoor stereo Sa Peah Village, Tung Hang Village

27 ICT support center for NFE of the Sub-district• 4 sets of computer• 1 set of projector and monitor• Installation of Internet and Wi-Fi system • 3 electric floor fans

NFE of Muang Mai Sub-district, Jea Hom District

28 ICT support center for NFE of the Sub-district• 4 sets of computer• 1 32” TV monitor• Installation of Internet and Wi-Fi system

NFE of Sa Village Sub-district, Jea Hom District

29 Reading support and promotion for House of Book Community and book shelves

Pa Miang Village, Muang Pan District, Sob Fah Village, Sa Peah Village, Tung Hang Village, Pai Peah Village, Jea Hom District

30 Giving materials to organize reading promotion activities NFE of Jea Hom District

31 Regularly maintaining equipment in the ICT center with Rajabhat University’s engagement

Pa Miang Vilalge, NFE of Sa Village Sub-district, NFE of Muang Mai Sub-district, Tung Hang Village, Sa Peah Village

32 Water knowledge management support in collaboration with Utthakapat Foundation, Water and Agricultural Resource Information Institution in Cooperation with Doctor Wong (Prof. Wongkulapat Sanitwongse Na Ayutthaya, M.D.)

Tung Hang Village

33 Water tank support for its use in dry season 6 villages in Tung Phung Sub-district area, and 1 village patch (Huywad), and 2 villages in Muang Mai Sub-district, NFE of Jea Hom District


SAMPLE OF ACTIVITIES

• Training act ivi ty on basic use of information technology organized for 14 teachers from the Office of Non-Formal and Informal Education Huai Khwang District (NFE of Huai Khwang District, Bung Khum Sub-district, Phayathai District, Wungthonglang District) to support them to know how to create a basic website on a prefabricated website management platform for the purpose of their use and benefits in the education system.

• Training activity on the use of basic Microsoft Word, Microsoft Excel, and PowerPoint for 20 students of the Non-Formal Education and Informal Education Outside of a Standard School Setting (NFE Huykwang) to expand their equal educational opportunity and bring about further utmost utilization of it in the educational system.

We will expedite to create learning society in a form of a social business by using an ICT center as a knowledge learning resource for community’s products to bring back income to the community. This expands a product business boundary and eco-traval service business. We expect the community to be able to rely on themselves in a sustainably way.

SMART CLICK Project; Episode: “Cultivating Creativity, Sharing Knowledge to Community”, 2nd Season

under the concept “Strong Thai Education, Strong Thailand”

CS LOXINFO offers an ICT center to create quality society and move Thailand

toward the ditigal economy


• CS LOXINFO welcome a group of engineering students of Thammasat University to visit the Data Center, and offered router devices to the university to give the university students a chance to learn the operational system of the computer system and use it as an eduational equipment.

A football match of football clubs to bridge the relationship between CS LOXINFO team and Interlink Communication Teach at Super Kick Stadium in Ladprao. Their relationship was intense and fun.

We travel to meet the media in the annual National Tree Day festival to give away cute gifts of plant tissues cultivated in glass bottles to save the world.

Giving an educational opportunity to university students

Friendly

football activity

by CS LOXINFO

• Environmentally Sustainable & Eco-Friendly

to visit our company to observe the data center’s activities

• A group of lecturers of the information subject f rom Thai Chamber of Commerce University information for their enterprise resource planning, and the 3rd-4th year students visited to observe our activities relating to the network management and Data Center for the acquisition of technology systems of a program developed by our company.


CS LOXINFO PLC. in collaboration with the Office of Non-Formal Education and Informal Education Outside of a Standard School Setting on the Northern Region, and the Office of Non-Formal Education and Informal Education Outside of a Standard School Settin of Jea Hom District, and the Faculty of Software Engineering, Lampang Rajabhat University to continue an existing activity where we bring ICT equipment to support many communities by organizing community ICT centers at Sa Village community, Sa Peah Village community, Tung Hang Village community, and Pai Village community in Jea Hom District, Lampang Province in the beginning of 2016. At the end of August 2016, we keep on continuing this activity with a training “How to Get Rich by Running a Business on Facebook” under the concept “Creating Shared Value (CVR)” by teaching them an e-marketing system. This is to utilize our technology to bring income back to the communities.

In the “Planting Golden Shower Trees on the Roadside, Planting Shadow tree for the King”, 2nd year, CS LOXINFO’s employees joined with Siriwattanawitsut Temple under the Royal Patronage in Tham Nob Sub-district, Tha Tako District, Nakhon Sawan Province, and the community planted tree together on the roadsides of Rural Roads 4024 and 2037 in Tha Tako District, and gave study equipment to children in Nakhon Sawan Province.

CS LOXINFO created a shared value between the organization and community through an e-marketing activity

“How to Get Rich by Runnig a Business on Facebook” in Jea Hom District, Lampang Province

We live together in society, when we have better opportunities, so we do not forget to “do good” to give back to society.

We Do Good, We Can Do It, And We Did It Project to plant gloden shower trees on the roadside, to plant shadow trees for the King, 2nd year.


We support education opportunities for Nam Wing Village School in Tung Na Ngam Sub-district, Lan Sak District, Uthai Thani Province by giving second-hand computers to the school for its learning and teaching and to increase study resources to do information research and to make income in the community for the general public and youth to use them.

Intouch Group by Intouch Holdings PLC., Advanced Info Service PLC., Thaicom PLC., and CS LOXINFO PLC. joined the celebrations on the Auspecious Occasion of His Majesty the King Bhumibol Adulyadej’s 70th anniversary of his assession to the throne. Expresse its honesty to the King, Intouch Group organized the Tank of kindness for the Celebrations on the Auspicious Occasion of the King Rama 9’s 70th Anniversary of His Assession to the Throne” Project by producing 170 units of 2,200- liter water tanks and their stands to give them to communities in remote areas encountering drought and lack of water nationwide.

of His Majesty the King Bhumibol Adulyadej, the King Rama 9’s 70th Anniversary of His Assession to the Throne

Tank of kindness for the Celebrations on the Auspicious Occasion

to Nam Wing Village School in Uthai Thani Province

Giving computers for making income and finding educational opportunities

“The innovation is a new thing happening in our

organization. This new thing is not necessarily a

new thing to the world. A good innovation must be

easy to understand and make complicated living

of life convenient or make life easier with efficiency

enhancement to create a lot of benefits for the

organization.”


CS LOXINFO Chief Executive Officer and Managing Director Mr. Anant Kaewruamvongs created a book titled “Thai Thai Innovation” by writing and composing many stories based on text books and his long professional experiences blended with his research to tell them in a point of view of a thinker, researcher, and practitioner to present his idea on the innovation and a business organization that needs to create and develop its product, services on a new working method able to adopt the direction or process presented in this book to find new things in academic or other aspects i.e. assistance in the community and socity development.

This project is held for our employees to realize the importance of healthcare, and it is to provide knowledge on physical exercises, nutrition and trainings on basic first aid. We expect that they are healthy and have good hygiene far away from obesity and other diseases caused by fatness for their better quality of life that will leads to our organization’s sustainable growth.

to offer it to the general public and interested private business organizations.

To give knowledge back to the society, CS LOXINFO created a book called “Thai Thai Innovation”

The 2nd year of the Fit@Work Project

In addition to Firewall technology knowledge, Fortinet prepared a lab for its customers to try to use its products so that they can apply it with Firewall that efficiently and interactively works on a constant basis for the maximum network security.

Because the network security is important.

CS LOXINFO in collaboration with Fortinet organizes a workshop seminar on the network security system.


CS LOXINFO congratulates to the teachers and students of the Office of Non-Formal and Informal Education (ONIE) of Jea Hom Sub-district, Lampang Province (NFE Jea Hom) for their winning in the “Renewal Energy” Project and the “Charcoal Steamer from Bottle Caps” Project that CS LOXINFO supports with a fund of 20,000 Baht for them to carry out these scientific project competitions in the Scientific Project of 2016 of the Upper Northern Region. NFE Jea Hom joined in 2 projects and won them with the best wiining prize on their Renewal Energy Project, and won the second-best prize on their “Charcoal Steamer from Bottle Caps” Project.

CS LOXINFO in collaboration with VMware to hold the Software Define Enterprise seminar

To increase IT knowledge compatible with virtualization, CS LOXINFO held a seminar for a trial and sample use of vSom: Software Defined Enterprise, human resource management on CPU, Memory, and Network & Storage of Virtualization for customers to efficiently make use of them in their departments or organizations.

CS LOXINFO crew joins in the anti-corruption.

CS LOXINFO supports “Renewal Energy” Project

CS LOXINFO sent representative employees to join the empowerment and make a history of anti -corruption event. They participated in the “National Anti -Corruption Day” event on September 11th, 2016 at Sanam Luang. This activity was held for the first time in 2011 under the theme “Thailand’s Changing Point” to make change on the Thai society to transcend the treachery of the corruption and to urge all sectors of the Thai society to join their hands to resist all forms of corruption and change to disapproval of corruption in the social value. This National Anti-Corruption Day is held under the concept “Karma of Corruption” to unit the power of the awaken citizens to declare the intention of anti-corruption.

The Office of Non-Formal and Informal Education (ONIE) of Jea Hom Sub-district was awared the consolation prize for its “Electrical Equipment to Produce Wind Energy” Project in this national scientific project competition on August 20th, 2016.


APPENDIXDATA PRESENTATION IN THIS REPORT

SELECTION OF INFORMATION TO PRESENT IN THIS REPORT

REPORT QUALITY CONTROL

This CS LOXINFO’s 2016 Sustainability Report is the third sustainability report that we have consecutively prepared. We aim to disclose our strategies, policies, and guidelines on the management of economic, social, and environmental effects on our business operation, as well as on our performance. This report follows the Global Reporting Initiative (GRI)’s reporting guidelines, version 4 (GRI G4). The content of this report follows such guideline in the core level. For more information about our compliance with the guideline,

This report cover information on CS LOXINFO and direct and indirect stakeholders during the period from January 1st to December 31st, 2016. For in-depth information on our business operation, business structure, management, good corporate governance, internal control and risk management, rewards and significant events from the past year, and business performance are presented in Annual Report 2016. The report can be accessed in the printed form or online at www.csloxinfo.com.

Selection of information to present in this reportAt CS LOXINFO, we adhere to the engagement of our

stakeholders. Our guideline on stakeholder engagement is provided in our good corporate governance policy and code of conduct for all levels of our employees, managements, and directors to follow. For more information, please visit www.csloxinfo.com under topic "Investor". In order to learn

our stakeholders’ expectations and suggestions, the relevant functions at CS LOXINFO are required to act as a point of contact to receive any incoming concern. All of the expectations and/or concerns that we receive from our stakeholders are considered and may become material issues that we will submit to our management team and/or directors for their consideration.

We maintain the quality of the information used for preparing this report by following GRI’s guidelines as follows:• Balance: we present data with balanced view, so that

the readers will understand our sustainability report more accurately.

• Comparability: we present our performance data from the previous years as well, so that the readers can compare them with the current information and see the changes.

• Accuracy: we review this report before its publication to ensure data accuracy.

• Timeliness: We publish this sustainability report on an annual basis, so that our stakeholders can have a view on our sustainability performance in a timely manner.

• Clarity: We present data in a clear and easy-to-understand manner.

Investor RelationsCS LOXINFO PUBLIC COMPANY LIMITED

90 CW Tower A, 17th-20th Floor, Ratchadapisek Rd., Huai Khwang Sub-District, Huai Khwang District, Bangkok 10310Telephone: (66) 2263 8000 ext 5162, 5184Fax: (66) 2263 8037 Email: [email protected]

For more information, please contact:

• Reliability: We follow a procedure to review the accuracy of information to ensure our readers that the information presented in the report is accurate, transparent, and traceable.


GENERAL STANDARD DISCLOSURE

GRICONTENT INDEX

GRI Aspect Indicator Status Page Note

External Assurance Indicate if the

Standard Disclosure item has Been

Externally Assured. If Yes, Include the

Page Reterence for the External Assurance

Statement in the Report

Strategy and Analysis

G4-1

G4-2

4-6

14, 22

42

Annual Report, page 26-28

Organizational Profile

G4-3

G4-4

G4-5

G4-6

G4-7

G4-8

G4-9

G4-10

G4-11

G4-12

G4-13

G4-14

G4-15

G4-16

9-13

9-13, 15-16

13

13

9-13, 15, 22

9-13, 17-18

9-13, 14, 25

24-28

24-28

8, 17, 21

8

92-102

8, 19-20

21, 23

Annual Report, page 12-19, 29-30


Annual Report, page 29


Annual Report, page 12-19, 33

Annual Report, page 12-19, 71



Identified Material Aspects and Boundaries

G4-17

G4-18

G4-19

G4-20

G4-21

G4-22

G4-23

45

45

45

45

45

4-8, 9-12, 14-18, 19-23, 24-27, 29-35, 37-46

8, 33-35


Stakeholder Engagement

G4-24

G4-25

G4-26

G4-27

21

21

21

23 Annual Report, page 70-71

Fully Reported Partially Reported Not Reported


GENERAL STANDARD DISCLOSURE

GRI Aspect Indicator Status Page Note

External Assurance Indicate If The Standard

Disclosure Item Has Been Externally Assured. If Yes, Include The Page

Reterence For The External Assurance

Statement In The Report

Report Profile G4-28

G4-29

G4-30

G4-31

G4-32

G4-33

21

23, 45

45

45

45-48

4-8 Annual Report, page 8, 10-11, 95

Governance G4-34

G4-35

G4-36

G4-37

G4-38

G4-39

G4-40

G4-41

G4-42

G4-43

G4-44

G4-45

G4-46

G4-47

G4-48

G4-49

G4-50

G4-51

G4-52

G4-53

G4-54

G4-55

21

8

8

21

19



Annual Report, page 37, 87, 96-102

8

8, 37-38

-




8

49

-

-



-

-


Annual Report, page 71, 81-82






-





There were zero case


Ethics and Integrity

G4-56

G4-57

G4-58


-

23

-




SPECIFIC STANDARD DISCLOSURE

GRI Aspect Boundary Indicator Status Page Note

General G4-DMA 18, 29-30

Indirect Economic Impacts

G4-EC8 36-44

Energy G4-EN3

G4-EN6

29-34

29-34

Emissions G4-EN15 31

Effluents and Waster G4-EN23 31-32

Products and Services G4-EN27 32-33

Employment G4-LA1

G4-LA2

G4-LA3

25

26-27

25

Occupational Health and Safety

G4-LA5 32

Training and Education G4-LA9

G4-LA10

26

26

Human Rights G4-HR11 25

Anti-corruption G4-SO4 23 Annual Report, page 70-71

