2016 - gac corporate academy · 4.7 gsl gac sales leadership 1 0 2016 course scorecard ... 6.2 hpt...

Delivering YourLearning Strategy.

ANNUAL REPORT

2016

22016 GCA ANNUAL REPORT

CONTENTS

WELCOME MESSAGE 3

2016 HIGHLIGHTS 4

2016 COURSE SCORECARD 9

CSF5 TOP PERFORMING COMPANIES FOR 2016 11

GCA AWARDS 2016 12

LOOKING AHEAD 2017 13

THE GCA TEAM 14


2016 has been another year of growth and development for the GAC Corporate Academy

(GCA). We have again exceeded our operational capability and have seen a record year for

course development - with continued efforts to generate more engaging and

thought-provoking courses.

The most significant achievement has been the introduction of 10 new courses,

bringing the total to over 35 individual courses on offer for our 9000 employees across

the GAC World. The new courses developed this year clearly reflected the Group’s strategic

focus on sales, finance, leadership and IT.

In total, GCA has launched more than 140 courses this year, offering insights

into a wide variety of GAC related topics and reinforcement to the group values and strategy.

This equates to 107% of the planned operating capability developed in conjunction

with the annual forecasting process – an impressive achievement.

The overall performance in 2016 demonstrates that we continue

to deliver our Vision - to be a world-class corporate learning organisation that delivers

the learning strategy of the GAC Group. As we go forward, the Academy will continue

to develop and evolve in response to the priorities of the business

and changing markets in 2017 and onwards.

On behalf of the GCA Team, I thank you for your ongoing support,

and we look forward to another milestone in 2017, when we celebrate

the 10 Year Anniversary of the GAC Corporate Academy.

Patrik HalldénGroup Vice President, Human Resources andChairman, GAC Corporate Academy

WELCOME MESSAGE


Exceeded operational capabilityand participant satisfaction

This year, the GAC Corporate Academy reached 112%

of our operating capability, including launching ten new courses

and 142 courses overall to over 6340 personnel across the GAC World.

This demonstrates that the GCA team is able to respond to immediate

business needs by the GAC Group and provide courses

that are demand-driven. In 2016, 96% of all GCA course participants

stated that they would refer their course to their colleagues.

2016 HIGHLIGHTS

Total CSF5numbers

41,243

112%OperatingCapability

96%net referral

rate


New Commercial PortfolioA new range of Commercial courses were launched

in May of 2016, bringing the total offering of Commercial

courses to seven. The courses were specifically designed to help

all commercially-focused GAC personnel gain a well-developed

understanding of GAC’s core business and build knowledge, skills

and attitudes to do business the GAC way. The new generation

of commercial courses provides a structured approach to training,

taking sales staff on a progressive journey through the world of

GAC sales, ensuring that they have what it takes to succeed

and to grow in the GAC sales environment.

Seven newCommercial

Courses

Over 120participantsenrolled

Eightcourses run

in 2016


Strengthening Financial Foundations

GCA introduced two financial courses in 2016 as part

of the Business Performance Portfolio – GAC Financial Reporting

(GFR) and the re-development of the popular GAC Finance Essentials

(GFE) course. The GFR course is mandatory for all GAC Finance

Managers, ensuring that they and their teams understand the importance

of the GAC Group Reporting Package and to achieve accurate and

timely reporting. The new courses have been designed to ensure current

and future leaders in GAC are financially confident, and are able to drive

a positive performance culture in line with our culture of measurement

and continuous improvement. Financial literacy, strategic measurement

and performance management are the main focus to drive this continual

improvement across our 300 GAC offices in over 50 countries.

Over 180participants

enrolledNineFinance coursesrun in 2016One new

Finance courselaunched


Re-launch of Global English Programme

Driven by demand, in October, GCA re-launched its popular

Global English Programme (GEP) to provide individuals with better

all-round English communication skills. The overall aim of GEP is to give

GAC employees the opportunity to communicate more efficiently across

borders and cross-cultural teams, using English in a business context.

The programme is designed for beginners to more advanced English

speakers who wish to become more proficient in the language. GEP is a

year-long (52 weeks) self-paced course and has been tailored for GAC

with many unique features. Participants in the course will be learning in

an interactive, engaging environment, allowing them to practice Business

English and receive feedback from an advisor in a virtual classroom.

41participants

enrolled

One-on-oneregularguidance

Representing11 differentcountries


New Interactive LearningOver the years, the design and development of courses through

our learning management system has evolved together with

the Group’s strategy and learning needs. Courses now include more

interactive lessons and forum-based discussions that engage individuals

with their colleagues across the GAC World and allow them to learn

from each other’s experiences and skills. In 2016, GCA offered

a new competency quiz in a board game format for the Compliance

and Ethics Refresher Course (CNR). Participants rolled a dice to move around

the board answering specific questions relating to GAC compliance and ethics.

To pass the course, a target had to be reached within a certain timeframe.

“The response to the new game has been extremely positive.

We were thrilled that important topics in compliance and ethics were covered

in a format that allowed individuals to engage in a fun and encouraging way.”

said Pia Lindberg, GAC Group Compliance Manager.

New board gameoption waspopular choice

3183participants

completedCNR in 2016


2016 COURSE SCORECARD TOTAL TOTAL

New Employee Orientation (NEO) Forecast Actual Delivered

1.1 IGW Introduction to the GAC World 15 31

1.2 HSSE Health, Safety, Security and Environ-ment

21 31

1.3 CNE Compliance and Ethics 10 10

1.4 CNR Compliance and Ethics Refresher 1 1

Business Communication

2.1 GEP Global English Programme 0 1

2.2 EBW Effective Business Writing 5 4

Business Operations

3.1 FFF Freight Forwarding Fundamentals 2 2

3.2 ONG Oil and Gas Support Services 5 7

3.3 AFO Air Freight Operations 1 0

3.4 SFO Sea Freight Operations 1 0

3.5 BOS The Business of Shipping 1 0

3.6 SAO Shipping Agency Operations 3 0

Commercial

4.1 LFS LinkedIn For Sales 4 4

4.2 GSF GAC Sales Fundamentals 2 2

4.3 AST Advanced Sales Techniques 1 1

4.4 PCS Profitable Customer Strategies 2 0

4.5 KAM Key Account Management 4 1

4.6 TNB Tenders and Bid Management 1 0

4.7 GSL GAC Sales Leadership 1 0

2016 COURSE SCORECARDThe Learning and Development forecast for 2016 projected 127 courses

for the year (eLearning and workshops combined), and 142 were delivered.

The below table demonstrates the target number of courses

versus actual delivered for the year.


2016 COURSE SCORECARD TOTAL TOTAL

Business Performance Forecast Actual Delivered

5.1 GFE GAC Finance Essentials 3 2

5.2 GTM GAC TIME 4 3

5.3 MPP Managing Positive Performance 2 1

5.4 GFR GAC Financial Reporting 1 4

Leadership Development Programme (Regional Programme, GVPR Approval)

6.1 FLP Foundations of Leadership Perfor-mance

2 5

6.2 HPT Leading High Performance Teams 3 5

6.3 PDL Performance Driven Leadership 2 0

Professional Development

7.1 PPD Personal and Professional Develop-ment

5 4

7.2 EPS Effective Presentation Skills 2 1

Business Application

8.1 GAN GACagent.Net 6 5

8.2 GFN GACfreight ENSCO Operations 3 3

8.3 GFL GACfreight Legacy 6 5

8.4 GFT GACfreight.NET 1 1

8.5 DON Dolphin.NET 2 1

Specialised

9.1 GLO GCA Liaison Officers 1 1

9.2 IMS IOSH Managing Safely 4 6

TOTAL 127 142

The below table demonstrates the target number of courses versus actual for each quarter of the year.

Q1 Q2 Q3 Q4 2016 TOTAL

Target 36 31 36 24 127

Actual 38 41 32 31 142

Change 106% 132% 89% 129% 112%

CSF5 Top PerformingCompanies for 2016

Region Company CSF5

Middle East Gulf Agency Company (Dubai) L.L.C. 4401(MEA)

Europe GAC UK 2860(EUR)

Africa GAC Shipping (Nigeria) Limited 715(AFR)

Asia Pacific and GAC Forwarding & Shipping 2675Indian Subcontinent (Shanghai) Ltd(API)

Americas GAC Logistica Do Brasil Ltda 769(AME)

Marine GAC Marine L.L.C. 190(MAR)


Middle East (MEA)Johannes BichelGulf Agency Company(Dubai) L.L.C. - Group IT

Europe (EUR)Alysha PedersenGAC Norway AS

Africa(AFR)Ian Van Wyk

GAC AFRRegional Office

Americas (AME)Natasha Rozario

GAC North America - Logistics

Marine (MAR)Linto Jose

GAC Marine L.L.C.

Asia Pacific &Indian Subcontinent (API)

Lance LianGAC Forwarding &

Shipping (Shanghai) Ltd.

Americas (AME)GAC Logistica Do Brasil Ltda

Asia Pacific &Indian Subcontinent (API)GAC (Singapore) Pte Limited

Africa (AFR)GAC Shipping (Nigeria) Limited

Europe (EUR)GAC Shipping (UK) Ltd.

Middle East (MEA)Gulf Agency Co. (Bahrain) W.L.L.

Marine (MAR)GAC Marine L.L.C.

BESTREGIONAL OPERATINGCOMPANIES

GCA AWARDS 2016The GCA Awards took place again this year, recognising individuals and

operating companies that stood out during 2016. The awards emphasise the culture of

measurement in GCA, and the values of GAC as a performance-driven organisation.

BEST REGIONALPARTICIPANTS

Ramachandran NairGulf Agency Company(Oman) L.L.C.

BEST GCALIAISONOFFICER (GLO)


Looking Ahead 2017

COMMERCIAL GAC Sales Leadership (GSL) Profitable Customer Strategies (PCS) Tenders and Bid Management (TNB)

BUSINESS PERFORMANCE GAC Financial Reporting (GFR) – Part 2 (April 2017) GAC Internal Control (GIC)

BUSINESS OPERATIONS The Business of Shipping (BOS) Shipping Agency Operations (SAO) HOYER Operations (HYO)

LEADERSHIP DEVELOPMENT Performance Driven Leadership (PDL)PROGRAMME

BUSINESS APPLICATION GACfreight.NET Oil and Gas (GFO)TRAINING

An extensive new range of courses will be introducedto GCA’s already wide-ranging portfolio in 2017. These will include:


The GCA TeamThe GCA team would like to thank everyone who has made these achievements possible this year.

We look forward to another productive year in 2017 and celebrating a great milestone - our 10th Anniversary.

To our supportive suppliers, facilitators andcontractors – thank you for your dedication towardsachieving our goals. We would also like to thank all GAC employees across the GAC World for your enthusiasm to learn and valued feedback that enables us to improve our portfolio every year.

Sherol FernandesBusiness Manager

Felicito HernandezOperations Manager

Dianne FernandezCustomerRelationship Supervisor

Rhea EspirituQuality AssuranceCoordinator

Krisandra VillasferGAClearn Specialist

Leah LinasanHuman ResourcesDevelopment Executive

Jayashree NairLearning andDevelopment Executive


www.academy.gac.com

2016 - gac corporate academy · 4.7 gsl gac sales leadership 1 0 2016 course scorecard ... 6.2 hpt...

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